ESRI (UK) LIMITED

ArcGIS in the Cloud

ArcGIS is a geographic information system (GIS) that connects maps, apps, data and people enabling smarter, faster decisions. Everyone in your organisation may discover, use, make and share maps from any device, anywhere, anytime. Web and mobile GIS, high-performance desktop, server and spatial database services on your preferred cloud.

Features

• Any part the ArcGIS Platform deployed on your own cloud
• Powerful visualisation solution for large amounts of data including imagery
• Spatial analytics to identify and quantify the impact of decisions
• Secure administration to support, control and manage people and content
• Service includes tools and APIs for developers, Living Atlas
• Free Esri UK Online basemaps and gazetteers
• Ready-to-use suite of apps for immediate productivity and workforce management
• 3D GIS Data Hosting, Fly-Throughs, Line of Sight
• Digital Environmental Impact Assessment Surveys
• Phase 1 Habitat (Sweet, Collector)

Benefits

• Assurance: Stable investment with the world's largest GIS provider
• Open: Open Standards and APIs for easy integration and customisation
• Agile: Quickly meet your organisation’s increased demand for GI capability
• Cost-effectiveness: Use and reuse existing cloud contracts to deploy GIS
• Capability: Flexibility to deploy part or all of ArcGIS
• Hybrid cloud: Add virtual CPUs to your on-premise applications
• Faster application delivery: Implement your GIS applications faster
• Short term peaks: Meet short term demand for GIS
• Launch Kit: Maximise return on investment
• Launch Kit: Understand best practice

£500 to £102,778 a unit a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@esriuk.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

420525993511138

Contact

Clare Bean
01296 745500
info@esriuk.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: The service does not include the provision of customer data uploads by Esri UK (although this service can be bought through our complementary G-Cloud services); Dependent on the service management options chosen, the service may or may not include any subsequent patching of the server once handed-over to the customer.
• System requirements:
  • A standard broadband internet connection
  • ArcGIS Enterprise: modern web browser (Safari, Firefox, Chrome or Edge)
  • ArcGIS Pro in the Cloud: Amazon Workspaces client
  • ArcGIS Pro in the Cloud: Amazon Workdocs Drive/CloudBerry Explorer
  • ArcGIS Desktop in the Cloud: Amazon Workspaces client
  • ArcGIS Desktop: Amazon Workdocs Drive/CloudBerry Explorer

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Target response times:; P1 - 2 hours - System inoperable. No users can run application.; P2 - 4 hours - Critical component inoperable preventing “full production” use of system although other areas of system can be used.; P3 - 8 hours - Elements of system not providing the functionality as expected or intermittent failures in system processing. In all cases, system can be used for “full production”.; P4 - 16 hours - Problem does not impact use or productivity of system but is frustrating to use, or there is an error in documentation.; 09:00-17:30 GMT Monday-Friday excluding English Bank Holidays
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Please see the Esri UK Standard Support Policy in the Terms and Conditions document
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Esri UK sales, contactable at sales@esriuk.com, will handle order processing. User instructions, Help and extensive tutorial videos are available online.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Data can be easily downloaded as CSV or Shapefile using the tools within ArcGIS Enterprise. All uploaded data and generated data will be available for extraction.
• End-of-contract process: User-uploaded content can be downloaded by permitted users from their cloud GIS content repository at the end of any subscription period. The customer will take responsibility for ensuring that all customer GIS and other data stored on the hosting platform is removed.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: The customer accesses the service using a standard Web Browser as described in the Service Definition.
• Accessibility standards: None or don’t know
• Description of accessibility: We have an ongoing commitment to accessibility and are WCAG 2.0 AA, compliant with minor issues.
• Accessibility testing: We test all our service interfaces with users of assistive technology, using the Voluntary Product Accessibility Template https://www.esri.com/en-us/legal/accessibility/vpats
• API: Yes
• What users can and can't do using the API: All features of the service are available via API
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Web Application Templates used to access the service can be configured with customer's individual logos, colour schemes etc. Some templates are fully configurable to allow complete control of what functions you wish to make available to users.

Scaling

• Independence of resources: Customer environments are logically segregated to prevent users/customers from accessing resources not assigned to them.; ; Services provided virtualize operational environments to customers (i.e. EC2) ensuring that customers are segregated via security management processes/controls at the network and hypervisor level.; ; AWS & Azure continuously monitors service usage to project infrastructure needs supporting availability commitments/requirements. AWS & Azure maintains a capacity planning model to assess infrastructure usage and demands at least monthly, usually more frequently. Plus, the AWS & Azure capacity planning model supports planning of future demands to acquire and implement additional resources based upon current resources and forecasted requirements.

Analytics

• Service usage metrics: Yes
• Metrics types: ArcGIS Enterprise includes a complete dashboard of service use broken down by data, users, groups and other variables.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: AWS adheres to independently validated privacy, data protection, security protections and control processes. (Listed under “certifications”).; ; AWS is responsible for the security of the cloud; customers are responsible for security in the cloud. AWS enables customers to control their content (where it will be stored, how it will be secured in transit or at rest, how access to their AWS environment will be managed).; ; Wherever appropriate, AWS offers customers options to add additional security layers to data at rest, via scalable and efficient encryption features. AWS offers flexible key management options and dedicated hardware-based cryptographic key storage.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Data can be easily downloaded as CSV or Shapefile using the tools within ArcGIS Enterprise. All uploaded data and generated data will be available for extraction.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Shapefile
  • File Geodatabase
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Shapefile
  • File Geodatabase

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 98%
• Approach to resilience: The AWS Business Continuity plan details the process that AWS follows in the case of an outage, from detection to deactivation. AWS has developed a three-phased approach: Activation and Notification Phase, Recovery Phase, and Reconstitution Phase. This approach ensures that AWS performs system recovery and reconstitution efforts in a methodical sequence, maximizing the effectiveness of the recovery and reconstitution efforts and minimizing system outage time due to errors and omissions. ; ; AWS maintains a ubiquitous security control environment across all regions. Each data centre is built to physical, environmental, and security standards in an active-active configuration, employing an n+1 redundancy model, ensuring system availability in the event of component failure. Components (N) have at least one independent backup component. All data centres are online and serving traffic. In case of failure, there is sufficient capacity to enable traffic to be load-balanced to the remaining sites. ; ; Individual application resilience will vary depending on service configuration
• Outage reporting: Public dashboard; personalised dashboard with API and events; configurable alerting (email / SMS / messaging); email service to customers.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Less than 10 staff, whose roles require it, have access to management interfaces and support channels. These are protected through username and password authentication.
• Access restriction testing frequency: Less than once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyds Registry under UKAS management systems
• ISO/IEC 27001 accreditation date: 19/11/2023
• What the ISO/IEC 27001 doesn’t cover: All controls are covered.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Esri UK implements formal, documented policies and procedures that provide guidance for operations and information security within the organisation. Policies address purpose, scope, roles, responsibilities and management commitment.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our configuration and change management process is audited and accredited to ISO9001.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our infrastructure partner performs vulnerability scans on the host operating system, web applications, and databases in the environment. Approved 3rd party vendors conduct external assessments (minimum frequency: quarterly). Identified vulnerabilities are monitored and evaluated. Countermeasures are designed and implemented to neutralise known/newly identified vulnerabilities.; ; They monitor newsfeeds/vendor sites for patches and receives customer intelligence via http://aws.amazon.com/security/vulnerability-reporting/.; ; All software applications used on the service are regularly tested against a variety of threats and vulnerabilities, and patches released as soon as possible in the event vulnerabilities are found.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our infrastructure partner deploys (pan-environmental) monitoring devices to collect information on unauthorized intrusion attempts, usage abuse, and network/application bandwidth usage. Devices monitor:; • Port scanning attacks; • Usage (CPU, processes, disk utilization, swap rates, software-error generated losses); • Application metrics; • Unauthorized connection attempts; Near real-time alerts flag potential compromise incidents, based on AWS Service/Security Team- set thresholds.
• Incident management type: Supplier-defined controls
• Incident management approach: Our infrastructure partner adopts a three-phased approach to manage incidents:; 1. Activation and Notification Phase; 2. Recovery Phase ; 3. Reconstitution Phase ; To ensure the effectiveness of the their Incident Management plan, they conducts incident response testing, providing excellent coverage for the discovery of defects and failure modes as well as testing the systems for potential customer impact.; The Incident Response Test Plan is executed annually, in conjunction with the Incident Response plan. It includes multiple scenarios, potential vectors of attack, the inclusion of the systems integrator in reporting and coordination and varying reporting/detection avenues.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Theme: Fighting climate change ; For over 50 years, Esri has been committed to the conservation of our planet and invested in geographic information system (GIS) solutions that help protect it and advocate for its care. Esri UK echoes the corporate commitment. We are dedicated to using geography and mapping datasets to drive interactive applications across the public and private sector, many of which are contributing to environmental protection at national and local levels. To support Buyer initiatives in line with the Social Value Model Outcomes, we will:; • Deliver additional environmental benefits through our Environmental Policy and associated activity including maintaining ISO 14001 certification. In accordance with the UK Government’s Procurement Policy Note 06/21, Esri Holdings, which includes Esri UK, has published its Carbon Reduction Plan which details: emission reduction targets; carbon reduction projects (completed and future); forecast of reduction in carbon emissions to 2030; declaration and sign off by board. In our own right, Esri UK has signed up to the SME Climate Hub and has committed to halve greenhouse gas emissions and reach Net Zero emissions before 2030, against a baseline taken in 2019. To continue our progress to achieving Net Zero, we will: decrease carbon emissions by 34% over the next five years to 700 tCO2e; procure all electricity used at Esri UK from renewable resources; and move more company vehicles to be Electric Vehicles (EV) with only a small number of plug-in hybrid electric vehicle (PHEV) by the end of 2024.; • Influence environmental protection and improvement by educating our staff and supply chain partners. When engaging supply chain partners, we will assess their carbon reduction commitments, as appropriate to their size and the scope of work and include relevant KPIs in their sub-contracts. We will assess performance at operational reviews and an annual audit.

  Covid-19 recovery

  Theme: COVID-19 recovery ; Esri UK has proactively supported the nation with it COVID-19 programmes and will continue to do so in line with the Social Value Model Outcomes. We will:; • Support employment, training and return to work through our well-established recruitment and personal development processes that are designed to follow best practice equality, diversity and inclusivity. We support the Armed Forces Covenant, run graduate schemes, a black geographer scholarship and work placements for GIS or geography students.; • Support people and local recovery through our charity donations and volunteering activities. Our Non-Profit programme provides heavily discounted Esri software for charitable organisations.; • Support organisations and businesses to recover through Esri’s Disaster Response Program (arcgis.com). This provides a free six-month subscription to anyone responding to a disaster and we offer free access to DRP data to help support disaster response including bespoke area reports for specific demographics.; • Optimise health and reduced demand on public services by supporting our staff to have minimal stress through good balance in their work and home lives. The company offers health insurance and an Employee Assistance Programme. To further support mental wellbeing and inclusion,, we run company events (virtually where necessary) and fortnightly sessions to raise awareness of a range of issues such as stress, resilience and meditation. ; • Improve workplace conditions by adopting a ‘flexible-first’ approach allowing all staff to continue working from home some days of the week while re-establishing our office presences in Aylesbury, Cambridge and Edinburgh.

  Tackling economic inequality

  Theme: Tackling economic inequality; Esri UK will proactively tackle economic inequality in line with the Social Value Model Outcomes. We will:; • Support entrepreneurship, growth and business creation through our network of over 100 partners including start-ups who specialise in adding value to ArcGIS through technology and industry or function expertise.; • Manage every partner in accordance with our robust Supply Chain Management Policy (Annex L of our ISO-certified Integrated Management System) which includes regular relationship reviews, information sharing to upskill their teams and management mentoring where appropriate. This will also increase supply chain resilience and capacity.; • Support diverse employment through our recruitment policy based on equality and inclusivity from job advert to appointment. This involves unconscious bias training and screening candidates according to their skills and experience and not personal characteristics. We will target deprived areas and under-represented groups through specialist forums. Where appropriate, we allow additional time to complete candidate recruitment tasks, change the interview format and/or location and/or present information differently. ; • Provide a flexible and progressive workplace that aligns to the five foundational principles of quality work: fair pay (all staff are paid above the Living Wage); participation; progression; voice; and autonomy.; • Provide education and training by investing in learning, development and progression opportunities for our employees. ; • Maintain our Schools Programme providing free GIS software, data and lesson materials for every school in the UK to support teaching of the national curriculum. We have a similar programme giving universities access to ArcGIS software. ; • Offer school and student placements to encourage more people into the technology industry to address skills shortages.; • Ensure robust cyber security on our projects through implementation of best practice and Government-backed certification schemes. We will cascade this through our supply chain by assessing, monitoring and auditing.

  Equal opportunity

  Theme: Equal opportunity; Esri UK is an equal opportunity employer and we proactively create an inclusive working environment. We embrace diversity and disability with zero tolerance towards inequality or discriminatory behaviour. On every contract, to align with the Social Value Model Outcomes, we will: ; • Advertise job opportunities widely, targeting specific areas and under-represented groups.; • Promote equal opportunity for careers in GIS through our schools programme and graduate intake, boosted by our Scholarships Programme for black and mixed black heritage students. ; • Remove unconscious bias by training interviewers and screening candidates according to their skills and experience and not personal characteristics. ; • Support disabled candidates by allowing additional time to complete candidate recruitment tasks, changing the interview format and/or location and/or presenting information differently. ; • Provide a flexible and progressive workplace that aligns to the five foundational principles of quality work: fair pay (all staff are paid above the Living Wage); participation; progression; voice; and autonomy.; • Provide education and training by investing in learning, development and progression opportunities for all employees.; • Remove barriers to development or progression by, for example, running formal Occupational Health assessments; supplying suitable technology; giving subsidies for visual impairment. ; • Offer our flexible-first working model, specifically allowing disabled staff to work from home. We conduct a thorough risk assessment and provide equipment and training where required.; • Support our active Diversity, Equity and Inclusion Group that comprises staff and senior leaders from across the business and oversees a comprehensive programme to be an equitable and inclusive place to work. Part of this group’s remit is to run a series of companywide awareness sessions including topics such as racial equity, allyship, neurodiversity, and mental health.; • Maintain our Modern Slavery Statement.; • Support the Armed Forces Covenant.

  Wellbeing

  Theme: Wellbeing; Esri UK fosters a culture which supports people’s wellbeing, creating an environment of psychological safety in which people are actively encouraged to come forward if they need help. On every contract, to align with the Social Value Model Outcomes, we will:; • Set clear objectives and expectations, then agree with the appointed employee or contractor their work location, hours, ways of working, training, equipment and any other requirements that will make their work-life balance as stress-free as possible. ; •Promote a remote-first working model and provide full flexibility for staff to fulfil their roles, tasks and hours to suit their personal lifestyle and responsibilities such as child or other family care. ; •Encourage a ‘work in working hours’ culture and encourage everyone to take their annual leave.; •Train everyone in the workforce to understand the importance of recognising and sharing their own and others’ physical and mental challenges.; •Offer Vitality health insurance and Medicash to all staff, as well an Employee Assistance Programme.; •Support the community with two volunteering days per employee per annum for a charity of their choice and an additional three volunteering days for company-backed schemes such as canal-clearing and tree-planting.; •Run company events (virtual and in person) and fortnightly awareness sessions covering topics such as stress management, resilience and meditation. ; • Maintain a partnership with Mind (the mental health charity) who run regular webinars for employees, contractors and line managers, covering how to recognise that someone is struggling with mental health, how to have a conversation around someone's mental health and resources for anyone suffering.; • Address actual mental or physical health issues quickly and sensitively to surface the cause beneath any outward symptoms. ; • Run a comprehensive annual survey to check staff satisfaction with inclusion, belonging, mental health, physical, psychological safety, managerial support and wellbeing.

Pricing

• Price: £500 to £102,778 a unit a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@esriuk.com. Tell them what format you need. It will help if you say what assistive technology you use.