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SoftwareONE

Microsoft 365

SoftwareOne's Microsoft 365 Licensing Procurement Service streamlines the acquisition of Microsoft 365 licenses, ensuring cost efficiency and compliance. Experienced consultants analyze your organization's needs to identify suitable plans, negotiate pricing, and manage renewals.

Features

  • Expert license guidance: Assessing and recommending suitable M365 license plans.
  • Cost optimization: Negotiating best pricing and identifying cost-saving opportunities.
  • Simplified procurement: From license selection to user provisioning.
  • Compliance management: Ensuring compliance with Microsoft licensing terms and conditions.
  • Automated license management: Tools to automate license assignment and usage.
  • Ongoing support: Providing ongoing support and guidance throughout licensing lifecycle.

Benefits

  • Reduced costs: Cost-effective licensing strategies and potential savings.
  • Improved efficiency: Save time and resources with expert procurement.
  • Enhanced compliance: Minimize risk of non-compliance with regulations.
  • Increased productivity: Automate license management and optimize utilization.
  • • Peace of mind: Licensing needs handled by experienced professionals.

Pricing

£0.74 a unit a month

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at technology-products.uk@softwareone.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 2 0 5 6 5 9 3 0 2 0 2 3 9 6

Contact

SoftwareONE Tom Hook
Telephone: +44 203 005 0238
Email: technology-products.uk@softwareone.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Full details of the Microsoft Dynamics 365 service can be found here - https://www.microsoft.com/en-gb/download/details.aspx?id=30185 and https://docs.microsoft.com/en-gb/dynamics365/#pivot=main&panel=apps
System requirements
See https://bit.ly/3s7eYZ1

User support

Email or online ticketing support
Email or online ticketing
Support response times
Available 24/7, response in 8 hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
N/A
Web chat accessibility testing
N/A
Onsite support
Yes, at extra cost
Support levels
Centralized hub for your current engagements simplifi es
collaboration. Communicate with your SoftwareONE team via
integrated VOIP and email.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Microsoft Dynamics 365 makes available comprehensive guidance, help, training and troubleshooting materials as part of the Microsoft Dynamics 365 Service. Within the Administration Portal, there are links to many of the resources available, including:
Help articles for users and administrators who need to manage Microsoft Dynamics 365.
Community forums/wikis where help articles and white papers are published
Service Health dashboard for information regarding outages/issues. Microsoft offers a range of services to organisations, eg FastTrack to aid onboarding to the service, and the Dynamics Learning Portal to help partners and organisations optimise the use of the service.
Service documentation
Yes
Documentation formats
  • HTML
  • Other
Other documentation formats
  • Self help resources
  • EBook
  • ELearning and training manual
  • Training videos
End-of-contract data extraction
At any point user can export data from Microsoft Dynamics 365. This use the Software Development Kit (SDK), manually export data using the data export functionally.
End-of-contract process
No more than 180 days after expiration or termination of Customer’s use of an Online Service, Microsoft will disable the account and delete Customer Data from the account.
Transfer of Customer Data. Unless Customer has opted out of the Standard Contractual Clauses, all transfers of Customer Data out of the European Union, European Economic Area, and Switzerland shall be governed by the Standard Contractual Clauses. Microsoft will abide by the requirements of European Economic Area and Swiss data protection law regarding the collection, use, transfer, retention, and other processing of personal data from the European Economic Area and Switzerland.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Yes
Compatible operating systems
Windows
Designed for use on mobile devices
No
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
Yes
What users can and can't do using the API
The Web API provides a development experience that can be used across a wide variety of programming languages, platforms, and devices. The Web API implements the OData (Open Data Protocol), version 4.0, an OASIS standard for building and consuming RESTful APIs over rich data sources. (Further details can be found here -https://msdn.microsoft.com/en-gb/library/mt593051.aspx).

The web API is part of the Dynamics 365 Software Development Kit (SDK). The SDK contains a wealth of resources, including code samples, which are designed allow powerful vertical applications to be built using the Microsoft Dynamics 365 platform. It is a guide for developers writing solutions, server-side code, client applications and extensions, custom business logic, plug-ins, integration modules and custom workflow modules.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Microsoft Dynamics 365 is a highly customisable and flexible business application. The bulk of the customisations can be carried out without requiring custom development. This inclused amending and creating new entities, forms, view and workflow processes. For cases that do require custom development, Microsoft provides a software developer kit (SDK).

Scaling

Independence of resources
The service operates multiple scale groups in each data centre and automatically provisions new customers into a scale group. The architecture of scale groups is designed to meet the many needs of operating a service at scale, including security, scalability, performance, tenant isolation, serviceability, and monitoring. Each customer has their own individual database, separate from other customers’ databases. Data processing is logically segregated through capabilities specifically developed to help build, manage, and secure multitenant environments.

Analytics

Service usage metrics
Yes
Metrics types
Please see the Business admins section found here https://support.office.com/en-gb
Reporting types
  • API access
  • Real-time dashboards

Resellers

Supplier type
Reseller (no extras)
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
Other data at rest protection approach
For data at rest, Office 365 deploys BitLocker with AES 256-bit encryption on servers that hold all messaging data, including email and IM conversations, as well as content stored in SharePoint Online and OneDrive for Business. BitLocker volume encryption addresses the threats of data theft or exposure from lost, stolen, or inappropriately decommissioned computers and disks.
In some scenarios, we use file-level encryption.
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Please see https://products.office.com/en-us/business/office-365-online-data-portability
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
See https://products.office.com/en-us/business/office-365-online-data-portability
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
Please see http://fasttrack.microsoft.com/office/onboard/50

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks
For data in transit, all customer-facing servers negotiate a secure session by using TLS/SSL with client machines to secure the customer data. This applies to protocols on any device used by clients, such as Skype for Business Online, Outlook, and Outlook on the web.
see also http://aka.ms/Office365CE
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
See http://aka.ms/Office365TI and http://aka.ms/Office365CE

Availability and resilience

Guaranteed availability
See http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentId=13655
Approach to resilience
See https://msdn.microsoft.com/en-us/library/hh771583.aspx
Outage reporting
Via the service status portal, Email, Alerts or Mobile Application

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication
With the exception of internet sites for anonymous access created with SharePoint Online, users must be authenticated when accessing Office 365 services.
Modern authentication Modern authentication brings Active Directory Authentication Library (ADAL)-based sign-in to Office client apps across platforms. This enables sign-in features such as Multi-Factor Authentication (MFA), SAML-based third-party identity providers with Office client applications, and smart card and certificate-based authentication. It also removes the need for Microsoft Outlook to use the basic authentication protocol. For more information, see How modern authentication works for Office 2013 and Office 2016 client apps and Using Office 365 modern authentication with Office.
Access restrictions in management interfaces and support channels
"Office 365 comes with a set of administrator roles that you can assign to users in your organization. Each admin role maps to common business functions, and gives those people permissions to do specific tasks the Office 365 admin center.

https://support.office.com/en-gb/article/About-Office-365-admin-roles-da585eea-f576-4f55-a1e0-87090b6aaa9d?ui=en-US&rs=en-GB&ad=GB

https://support.office.com/en-gb/article/Assign-admin-roles-in-Office-365-eac4d046-1afd-4f1a-85fc-8219c79e1504?ui=en-US&rs=en-GB&ad=GB"
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
TUV SÜD Ltd
ISO/IEC 27001 accreditation date
26/12/2022
What the ISO/IEC 27001 doesn’t cover
Service scope for office 365 is described in this document: http://download.microsoft.com/download/1/4/3/1434ABAB-B8E9-412D-8C3A-187B5FCB7A2F/Compliance%20Framework%20document.pdf
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
02/12/11
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
Service scope for office 365 is decribed in this document: http://download.microsoft.com/download/1/4/3/1434ABAB-B8E9-412D-8C3A-187B5FCB7A2F/Compliance%20Framework%20document.pdf
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
  • ENISA IAF
  • EU Model Clauses
  • EU-U.S. Privacy Shield
  • ISO 27001
  • ISO 27018
  • SOC 1/2
  • FEDRAMP
  • NIST 800-171
  • HIPAA/HITECH. ISB 1596,, CCSL (IRAP)
  • Cyber Essentials Plus

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
FISMA/FedRamp, EU Model Clauses, HIPAA/HITECH, ISB 1596, ISO 27018, SASE16 SOC1 & SOC 2
Information security policies and processes
The Microsoft Cloud Security Policy is available via the Service Trust Platform aka.ms/stp

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Microsoft also uses Operational Security Assurance (OSA), a framework that incorporates the knowledge gained through a variety of capabilities that are unique to Microsoft. OSA combines this knowledge with the experience of running hundreds of thousands of servers in datacenters around the world.

The three key processes of OSA are:
• Ensuring that OSA inputs (such as organizational learning, threat intelligence, and security technologies) are up-to-date and relevant.
• Developing and applying centralized review processes to consolidate requirements to establish the OSA baseline requirements.
• Engaging and implementing the new requirements and baselines.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Office 365 implements technologies to routinely scan the environment for vulnerabilities. Additionally, Office 365 contracts with external penetration testers who routinely scan the Office 365 system. Identified vulnerabilities are tracked, and verified for remediation. In addition, regular vulnerability and penetration assessments are performed to identify vulnerabilities and determine whether key logical controls are operating effectively.

The MSRC regularly monitors external security vulnerability awareness sites. As part of the routine vulnerability management process, Office 365 evaluates our exposure to these vulnerabilities and leads action across Office 365 to mitigate risks when necessary.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Office 365 employs sophisticated software-defined service instrumentation and monitoring that integrates at the component or server level, the datacenter edge, our network backbone, Internet exchange sites, and at the real or simulated user level, providing visibility when a service disruption is occurring and pinpointing its cause.

Proactive monitoring continuously measures the performance of key subsystems of the Office 365 services platform against the established boundaries for acceptable service performance and availability. When a threshold is reached or an irregular event occurs, the monitoring system generates warnings so that operations staff can address the threshold or event.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Please see http://aka.ms/Office365SIM

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Tackling economic inequality

Fighting climate change

At SoftwareOne, we are committed to making a positive impact on society beyond our core services. As part of our G-Cloud service provision, we will continue to actively engage with in-house volunteering initiatives, including our “Harmony Day” programme. We intend to address fighting Climate Change by: Our team recognizes the urgent need to combat climate change. Through our Harmony Day programme, we encourage employees to volunteer their time and skills toward environmental causes. We have previously organised tree-planting days and are looking to collaborate with new environmental organisations. By dedicating some of our our Harmony Days to climate-related projects, we contribute directly to reducing carbon emissions, promoting sustainable practices, and raising awareness about environmental issues.

Tackling economic inequality

At SoftwareOne, we are committed to making a positive impact on society beyond our core services. As part of our G-Cloud service provision, we will continue to actively engage with in-house volunteering initiatives, including our “Harmony Day” programme. We intend to address economic inequality by: As part of our commitment to social value, we will channel our Harmony Day efforts toward addressing this issue. Our Social Value lead will look to engage our public sector team with volunteering organiations that support marginalised communities, low-income families, and individuals facing economic hardships. Whether it’s mentoring underprivileged youth, providing job readiness workshops, or supporting food banks, our team will aim to contribute to reducing economic disparities through volunteering days

Pricing

Price
£0.74 a unit a month
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at technology-products.uk@softwareone.com. Tell them what format you need. It will help if you say what assistive technology you use.