Snelling Business Systems Ltd

Digital Signage - Appspace

Appspace provides tools to share the latest announcements and workplace guidance on digital signage in lobbies, team areas, hallways, and meeting spaces. Also natively works on computers, phones, and in other apps like SharePoint, Teams, or Slack, making it easy to share information beyond your digital signage.

Features

  • Supports multiple displays, including collaborative displays and video walls
  • Multi-zone layouts, with portrait and landscape orientation
  • HD/4K and custom resolutions, plus touch-enabled
  • Enterprise TV – RSS feed, Live stream, IPTV support
  • Viewer analytics
  • Publish to individual or grouped signage devices
  • Simple authoring with automatic or scheduled content syncing
  • Powerful monitoring and management tools, with content approval workflows
  • User access permission settings, with varying access levels
  • Library of pre-designed HTML templates

Benefits

  • User friendly interface for content and device management
  • 2 factor authentication support
  • Analytics, monitoring and management tools for full-service overview
  • Platform agnostic – support for many devices
  • Supported platforms include Android, iOS, Windows and Linux
  • UK and EU based data storage options
  • Publish content to multiple devices and apps
  • Use the insights to adapt your communications strategy
  • Manage IPTV
  • Extend your reach to workers using existing apps

Pricing

£9.48 to £28.32 a user a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@snellingbiz.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

4 2 0 6 6 9 1 9 6 0 3 1 9 7 2

Contact

Snelling Business Systems Ltd Alexandra Weston
Telephone: 01603711111
Email: sales@snellingbiz.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
Devices need to be connected to the internet, either directly or via a media player
System requirements
  • Appspace subscription
  • Internet connection
  • Devices connected to the internet

User support

Email or online ticketing support
Email or online ticketing
Support response times
Dependant on subscription level.
Advanced = 12 hours (Subscription Services only).
Premium = 4 hours (Subscription Services), 8 hours (Software).
Elite = 2 hours (Subscription Services), 4 hours (Software) 24/7 = 1 hour (Subscription Services and Software).
Strategic = 1 hour (Subscription Services and Software)
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
The Appspace live webchat is via the account management portal or website. Users can log tickets, troubleshoot and get updates on tickets. Users cannot provide logs on the website chat.
Web chat accessibility testing
QA for MS based solutions
Onsite support
No
Support levels
Dependant on the service purchase (see service definition for further details).
Advanced = 12 hours (Subscription Services only).
Premium = 4 hours (Subscription Services), 8 hours (Software).
Elite = 2 hours (Subscription Services), 4 hours (Software) 24/7 = 1 hour (Subscription Services and Software).
Strategic = 1 hour (Subscription Services and Software)
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Appspace have quick start guides, documentation and training videos readily available online and within the platform, plus a Professional Services team to project manage implementations if required.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Appspace provide tools that make it easy for customers to take their data with them if they choose to stop using the services, without penalty or additional cost imposed by Appspace.
End-of-contract process
The Appspace platform ceases to function, while data is kept no longer than 3 months in the event the customer would like to re-activate their accounts. No additional cost is charged for this.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Other
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Desktop: Ability to access both the Appspace console and Employee App Portal.
Mobile: Ability to only access the Employee App on Mobile.
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
Native App on both Android and iOS
Accessibility standards
None or don’t know
Description of accessibility
WCAG 2.1AA due for release in July 2022 for Employee App
Accessibility testing
Planned for release in July 2022
API
Yes
What users can and can't do using the API
Appspace makes available an API list for developers to integrate customised solutions, facilitating interoperability with other applications. Documentation for all API methods can be accessed for each service, and is available online for developers to view.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Various customization and branding options are available in the platform, however if required our Professional Services team can also scope custom work. Customer admins can heavily customise Appspace to include content, branding, locations, admin hierarchy, user and device groups. Users can customise the content they see and interact with.

Scaling

Independence of resources
Due to the Appspace solution being cloud based, and hosted on the Google Cloud Platform, it can easily scale to support hundreds of thousands of geographically dispersed users, while maintaining adequate performance levels, and system availability as defined in our SLA. Furthermore, Appspace uses an industry-recognized virtualisation platform that ensure ability to increase CPU, RAM, and Storage capabilities quickly at a touch of a button.

Analytics

Service usage metrics
Yes
Metrics types
Appspace comes with a reporting and analytics tool built in with export function. Also works with Power BI and Tableau. Appspace account management portal also provides support metrics to clients.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller (no extras)
Organisation whose services are being resold
Appspace

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Appspace provide tools that make it easy for customers to take their data with them if they choose to stop using our services, without penalty or additional cost. Appspace provide templates that make it easy for customers upload their existing data.
Data export formats
  • CSV
  • Other
Other data export formats
  • Google Sheets
  • CAD
  • JPEG
Data import formats
  • CSV
  • Other
Other data import formats
  • Google Sheets
  • JPEG
  • CAD

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Appspace shall ensure 99.9% System Availability over any calendar month.
Approach to resilience
As a SaaS-based organization whose services are hosted in a geographic-redundant cloud environment, Appspace reap immense benefits of leveraging Google Cloud zones to allow us to enable a robust failover system.
Outage reporting
Appspace cloud health status and outages are reported via email alerts as well as here: https://status.appspace.com/

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
  • Other
Other user authentication
Appspace credentials or SAML 2.0 compatible IdP.
Access restrictions in management interfaces and support channels
Appspace employs a role-based permissions system within the platform, which means that every user can be assigned a specific role, or multiple ones, which grant access to different areas of the software, as well as allow them to perform tasks tied to each role. Appspace perform quarterly access reviews for these roles.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password
  • Other
Description of management access authentication
Appspace employs a role-based permissions system within the platform, which means that every user can be assigned a specific role, or multiple ones, which grant access to different areas of the software, as well as allow them to perform tasks tied to each role. Appspace perform quarterly access reviews for these roles.

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Lloyds Bank Cardnet
PCI DSS accreditation date
19/11/2020
What the PCI DSS doesn’t cover
We only accept card payments over the phone or in person from 1 terminal located at head office
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
ISO 27017, CSA STAR Level 1, SOC 2 Type II.

The Appspace internal culture is based on a pervasive desire to serve our customers. To ensure we do this consistently at a high level, we rely on an extensive set of policies, procedures, and internal standards

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Appspace uses internal tools to track all production incidents, including Problem and Change Requests. Separation of duties are adopted between the requester and implementer for production system changes. Specific processes in the change management process include rollback plans, test plans, back-up plans, and post-change reviews.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
The Appspace security team scans for potential security threats across the platform on a regular recurring basis. These may include open-source, internally developed code, or OS-related vulnerabilities. The Appspace security team performs automated and manual software security testing, as well as network vulnerability testing on an on-going basis to identify and resolve potential security vulnerabilities and bugs in the software.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Monitoring the ingress of security threats is critical to the security team. To have a proactive understanding of incoming traffic and understanding whether this traffic is malicious in nature, Appspace adopt an IDS/IPS (Intrusion Detection/Intrusion Prevention) solution.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
In the event a security incident arises, Appspace would notify partners within 72-hours upon confirming such an event

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Covid-19 recovery

Covid-19 recovery

Appspace can help you provide your employees with the trusted information they need to stay safe. Use our COVID-19 World Health Organization Guidelines channel to educate your team on how COVID-19 spreads, how to avoid getting sick, and what to do if they do become sick.
Wellbeing

Wellbeing

Appspace provide a library of wellbeing resources. Reach all of your employees, regardless of where they’re located: via Appspace digital signage in the office, through the Appspace Employee App on mobile devices and desktops, and through enterprise messaging applications. When employees click on the message in the Employee App, it takes them to additional tips and resources on how to improve their physical, social and mental Health.

Pricing

Price
£9.48 to £28.32 a user a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
A free unlimited version of Appspace can be downloaded from the website for testing against one device. Alternatively Appspace offer a 4 week free of charge a fully project managed pilot for 50 devices and 50 users.
Link to free trial
Www.appspace.com

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@snellingbiz.com. Tell them what format you need. It will help if you say what assistive technology you use.