GBM DIGITAL TECHNOLOGIES LIMITED

Apple Professional Services

Our Apple Professional Services support organisations in the adoption, deployment and maintenance of Apple devices. Our Solution Engineers will work closely with technology teams to equip them with the required knowledge to ensure corporate businesses make an impact with Apple devices and enable educators to support equitable learning with iPad.

Features

• Apple device management and deployment
• Enhancing user experience and employee productivity
• Apple expertise and advice
• Creating Apple-first environments
• Application deployment and management
• Planning and project milestones
• Defining strategies and creating action plans to achieve

Benefits

• Specialist support for Apple Devices from APS engineer
• Advice, guidance and support through buying process and beyond
• Support and collaboration throughout the project and beyond
• Equipping technology teams with Apple and industry best practices
• Supporting and driving Employee Choice Programmes

£295 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@wearesync.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

420796623477235

Contact

Amelia Stevens
0161 605 3838
tenders@wearesync.co.uk

Planning

• Planning service: Yes
• How the planning service works: Our Solution Engineers collaborate with organisations to provide advice, guidance, and support through the initial planning, buying process, deployment and beyond. ; ; The initial planning stages are crucial to successful outcomes. Once we define the strategy, we will create a personalised and detailed plan. To ensure alignment to the buyer's goals and strategy, we will welcome feedback and adjust accordingly before final sign off.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our Solution Engineers and technology experts work directly organisations to provide hands-on discovery sessions. These sessions will inform technology teams and other stakeholders about the capabilities and management of Mac and iOS devices.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our Solutions Engineers will collaborate with the buyer to ensure successful sign off against agreed success criteria in the plan. A formal handover will be completed, with a Solutions Engineer allocated to provide hands-on training to support and equip technology teams with the required expertise and knowledge to effectively manage their devices.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide a service desk to support buyers, comprising of a team of technical staff that have the relevant trainings and experience to assist. We will acknowledge tickets within 30 minutes of receipt within business hours (9am-5:30pm Monday to Friday). Tickets are assigned a priority level dependant on the issue raised by the customer. This is so the Sync Technical Support team handle each and every query appropriately, ranging from Priority Level 1 to 4.

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Initial response time to a ticket logged via e-mail is within 30 minutes. ; Monday to Friday 9am - 5:30pm (excluding bank holidays)
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Our adaptable support model caters to clients' needs for success, growth, and security, ensuring financial sustainability while addressing modern demands. Starting at £125 per month, with the option to bolt on extras, our Core support model includes:; ; Rapid-response support: Our Helpdesk team provides direct access to highly qualified specialists, guaranteeing quick ticket logging and responses within 30 minutes during weekdays, with clear and friendly communication.; ; Modern workspace: We support organisations with remote and cloud-based systems, accommodating modern and mobile learning environments, regardless of physical location or device used.; ; Asset/system tracking: We help organisations keep track of their IT estate, ensuring security, reliability, and up-to-date systems. Our guidance includes advice on upgrade paths and refresh cycles to prevent falling behind

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: 16/08/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Security Metrics
• PCI DSS accreditation date: 31/03/2024
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: NHS Data Security and Protection Toolkit

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Sustainable Practices; Environmental sustainability is a core value at Sync. We actively work to minimise our ecological footprint by implementing energy- efficient technologies, reducing waste, and adopting eco-friendly practices throughout our operations.; Certification to ISO 14001; We have certified our operations with ISO 14001, an internationally recognised standard for environmental management systems. This certification reflects our unwavering commitment to proactively identify and mitigate environmental risks, demonstrating our dedication to sustainable practices.; Significant Reduction in Emissions; In the period (21-22), we achieved a 6.63% year-on-year reduction in emissions. This reduction is based on actual, absolute decreases in total energy usage, not just against an intensity factor. This reduction is particularly important given the growth in revenue across the group, totalling approximately £60 million in the same period. We are committed growing sustainably without compromising our environmental responsibilities.; Continual Emission Reduction Targets; Building on our progress to date, we are targeting a further 10% reduction in emissions for the period (22-23). This ambitious goal reflects our dedication to continuous improvement and demonstrates our confidence in implementing effective strategies for sustainable growth.; 100% Renewable Energy Usage; All our operations run on 100% renewable energy. This is a pivotal step towards reducing our carbon footprint and underscores our commitment to transitioning towards a sustainable energy future.; Transitioning Company Vehicles to Electric Models; We have initiated the transition of our company vehicles to fully electric models. Presently, 23% of our entire fleet is fully electric (with this number steadily growing), with a further 23% being hybrid vehicles. Multiple charging points have been installed at our company HQ to support this transition.

  Equal opportunity

  Diversity and Inclusion; We believe that a diverse and inclusive workforce fosters creativity, innovation, and resilience. We are committed to creating a workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives. We implement inclusive hiring practices, provide equal opportunities for career advancement, and offer diversity and inclusion training to all employees.; Disability Confident: Committed and Progressing Towards ‘Employer’ Status; We proudly hold the 'Disability Confident: Committed' status and are currently in the process of upgrading to 'Disability Confident: Employer'. This signifies our strong commitment to providing equal opportunities and creating an inclusive environment for individuals with disabilities. By actively participating in the Disability Confident scheme, we demonstrate our dedication to removing barriers and ensuring that disabled employees can thrive in our workplace.; Equality, Diversity, and Inclusion (EDI) Training for All Staff; We believe that education is a powerful tool for fostering understanding and empathy. We provide comprehensive Equality, Diversity, and Inclusion (EDI) training to all our staff. This training empowers employees with the knowledge and skills needed to recognise and challenge biases, promote inclusivity, and champion diversity in all aspects of their work.; Action to Boost Representation of Under- represented Staff; We are committed to taking proactive steps to increase the representation of under-; represented groups across our organisation, and run periodic audits to understand if our practices are indeed effective at providing opportunities for under-represented groups.; By monitoring and addressing representation, we aim to create a workplace that reflects the rich tapestry of backgrounds, experiences, and perspectives that make our team stronger and more innovative.

  Wellbeing

  Employee Wellbeing; We recognise that our team are our most valuable asset. We provide a safe, inclusive, and supportive work environment that promotes physical, mental, and emotional wellbeing. This includes access to health and wellness programs, mental health resources, flexible work arrangements, and ongoing training and development opportunities to enhance personal and professional growth.; Fair Pay and Working Conditions; We strive to offer our team a rewarding and fulfilling career. This starts with ensuring that each team member receives fair compensation for their contributions. We adhere to industry standards and regulatory guidelines to guarantee that every team member is paid equitably for their role and responsibilities.; We are dedicated to maintaining excellent working conditions across all our locations. This includes safe and ergonomically designed workspaces, as well as policies that promote a healthy work-life balance. We understand that a comfortable and secure work environment is essential for employees to thrive and deliver their best work.; Training and Development Opportunities; We are committed to nurturing the professional growth of our employees. In roles such as technical support, we go beyond the ordinary by not only covering the costs of training courses but also providing financial incentives and bonuses for successful completion. This approach encourages ongoing learning and demonstrates our investment in the continued development and expertise of our team members.; Mental Health Support; We recognise the importance of mental health in the workplace. To demonstrate our commitment, we have made the 'Mental Health at Work' commitment in collaboration with the charity 'Mind'. This commitment outlines our dedication to promoting mental well-being and creating a supportive environment for all employees. We offer resources, programs, and support access to mental health services to ensure that every team member feels valued, supported, and equipped to manage their mental health effectively.

Pricing

• Price: £295 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@wearesync.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.