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Rowden Technologies Ltd

Advanced ML Analytics

Rowden's Advance ML Analytics Service streamlines analytics by fusing multiple data sources with ML tools for consistent information via replication and virtualisation. With options for proprietary or pre-built models, our low-code workflows, extensive tools, and an ML Ops pipeline for validation connect seamlessly through APIs.

Features

  • Data Fusion: Integrates multiple data sources, ML frameworks and tools
  • Data Consistency: Replication and virtualisation ensure consistency, accessibility and integration.
  • Machine Learning Tools: Enhances analytics with predictive modelling capabilities
  • Real-time: machine learning analyses and acts on data in real-time
  • Multi-model architecture: BYO ML models or select from available ones
  • Low-code ML: Allows optimised workflows and ease of use
  • Integrated workflow tool: Single tool to control analytical workflow
  • Automation: Data preparation and modelling for efficient, swift analytics insights
  • Integrated ML: ML Ops pipeline for validation and verfication
  • Integration: APIs enable the effortless connection with cloud-hosted ML models

Benefits

  • Flexible ML integration blends various data sources effortlessly
  • Instantaneous insights with advanced real-time ML analytics
  • Customise analytics with a range of models or your own
  • Streamline workflows with intuitive, low-code interfaces
  • Unify analytics with a comprehensive workflow management tool
  • Integrated ML Ops for assured model verification and validation
  • BYOD and connect cloud ML models via robust APIs
  • Simple, multimodal and advanced inference

Pricing

£550 to £1,450 a unit a day

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@rowdentech.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 2 0 9 7 2 4 1 8 5 2 4 5 7 3

Contact

Rowden Technologies Ltd Sales Team
Telephone: +44 (0) 117 4285759
Email: sales@rowdentech.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
An advanced ML analytics platform supports database systems, data pre-processing tools, machine learning frameworks, visualization tools, deployment platforms, collaboration tools, monitoring and logging tools, security software, integration platforms, and automation software for streamlined analytics processes and efficient model deployment.
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
Our managed service excels in providing comprehensive support, including scheduled maintenance, tailored hardware assistance, and robust SLAs. While occasional downtime may occur during maintenance, we ensure advance notification to minimise inconvenience. With stringent SLAs guaranteeing prompt responses and reliable availability, our service maintains the highest standards of performance. Furthermore, our data retention policies prioritise security and compliance, instilling confidence in buyers. These considerations underscore our commitment to delivering a dependable and trustworthy managed solution.
System requirements
  • Proof of valid licences for third-party software integration required.
  • Compliance with usage terms outlined by third-party software vendors.
  • Confirmation of permitted usage and distribution rights for licensed software.
  • Documentation of licensing agreements for audit and compliance purposes.
  • Adherence to software version compatibility specifications from third-party vendors.
  • Verification of ongoing support and maintenance agreements for licensed software
  • Licensing keys or activation codes for software installation and activation.
  • Regular updates and patches to maintain compliance with third-party software.
  • Notification of changes in third-party vendor licensing terms or conditions.
  • Licensing details for third-party software for system monitoring and management.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times are dependent on service level agreements as agreed with the buyer. Flexible response times can be provided allowing users to ensure support is available when needed, including for operational purposes.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
All support is co-ordinated by each dedicated customer technical account manager and levels are agreed on a customer-by-customer basis.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We will conduct a detailed and thorough assessment of the client’s requirements, including Key Performance Indictors (KPIs) enabling us to customise a tailored solution. The assessment phase will be continuous throughout the life of the service and an agile response to any client changes in requirements will be adopted. An initial bedding-in period will be provided to ensure that users are able to exploit the services in full and as intended. Any changes will be made if required followed by a tailored onboarding process.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Rowden respects that your data is your data. It can be removed by you at any time. Depending on the customers needs Rowden will either automate the process or provide user access to date. Often there is a requirement to transform the data to enable further exploitation this is a service that is provided.
End-of-contract process
At the end of the contract, clients receive a notification about the contract's expiration, allowing time for decisions on renewal or termination. Data extraction is included as part of the contract, enabling clients to securely retrieve their data using provided tools and support. However, any necessary reformatting of this data incurs additional costs.

Services are gradually phased out according to the contract terms, with guidance offered on how to effectively transition away. All financial matters, including final billing or refunds, are settled in accordance with the contract. Clients are also invited to provide feedback to help improve service delivery.

Included in the contract price are core services or products, basic customer support, regular maintenance, and standard security measures. Additional costs may apply for premium features, advanced support levels, custom integrations with existing systems, and comprehensive training sessions. These additional services allow for greater customization and enhanced functionality but at extra expense.

This structured approach ensures clients have a clear understanding of both included services and potential additional costs, facilitating a transparent and efficient contract conclusion.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
The service interface streamlines data analysis, model development, and deployment. Its user-friendly dashboard provides an intuitive overview of data, models, and tasks. Data management tools enable efficient ingestion, pre-processing and storage. Model development features include built-in ML frameworks for easy building, training, and evaluation. Visualisation tools offer interactive exploration of data insights. Deployment functionality ensures seamless integration of trained models into production, with real-time monitoring. Collaboration tools enhance teamwork, while security measures safeguard sensitive information. Continuous monitoring ensures platform stability, with comprehensive documentation provided for user support. Through this interface, users can leverage advanced ML analytics with confidence and ease.
Accessibility standards
None or don’t know
Description of accessibility
Our service is designed to enable both online and offline access to user data. Offline data is cached securely until the customer is able to access online services. The customer is able to access the service via public internet or though secure VPN access.
Accessibility testing
REVISIT
API
Yes
What users can and can't do using the API
Users can interact with features through the platform's API by first authenticating and obtaining access tokens. They can then access data through API endpoints for retrieval, upload, or modification. For model operations, users can programmatically perform tasks such as training, evaluation, and deployment using dedicated API endpoints. Visualization capabilities are accessible through API endpoints, allowing users to retrieve data insights and model outputs. Deployment of trained models into production environments can be achieved via API calls. Monitoring APIs provide access to model performance metrics and platform health. Collaboration features are accessible through dedicated API endpoints, enabling users to share and collaborate on projects. Security-related APIs allow users to manage permissions and data encryption. Integration APIs facilitate the integration of the platform with other systems and tools. Users can refer to API documentation for guidance on endpoint usage and parameters, enabling seamless integration and automation of workflows.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
No
Customisation available
No

Scaling

Independence of resources
By offering a cloud based solution in multiple UK datacentres and working with users to understand the capacity and load baseline requirements we are able to scale independently of other users. Once in production, our expert network and hosting architecture staff will monitor and manage all service supporting components to ensure the service is maintained.

Analytics

Service usage metrics
Yes
Metrics types
Rowden provide a custom set of metrics that can be reported on either in real time or via scheduled reports. There is a vast set of metrics that can be reported on, as an example Geo Spatial location Number of Active users Security violations User separation data User interaction data Crash reports UI interactions.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Rowden respects that your data is your data. It can be removed by you at any time. Depending on the customers needs Rowden will either automate the process or provide user access to date. Often there is a requirement to transform the data to enable further exploitation this is a service that is provided.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
We will provide the user with compensation in the form of a service extension if through the fault of the Supplier the service has been degraded to such a level as to prevent the user from gaining access. All UK datacentres used have a 99.9% uptime. As part of the on boarding process specific business critical SLAs can be requested including the ability to specify critical events that will require additional support or resource.
Approach to resilience
We build our public cloud solutions to utilise the redundant and fault tolerance features of the cloud. Servers can be distributed across multiple availability zones and regions and duplicated where appropriate to provide fault tolerance across all disaster scenarios. Using the latest clustering techniques we are able to provide elastic scaling on demand ensuring high performance is maintained across all traffic demands. We utilise the latest DevOps and Infrastructure-As-Code practices to create dynamic, scalable and resilient applications that are easy to maintain, cost efficient and reliable.
Outage reporting
In the event of an outage, the Service Delivery Manager contacts the the user to inform them. The User also has full access to a management dashboard with configurable email alerts. Further updates are then communicated using a combination of methods, including the dashboard, phone, or email in accordance with the severity of the outage as documented in our Incident Management process.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
Access restrictions in management interfaces and support channels
Azure Active Directory (Azure AD) and AWS Identity and Access Management (IAM) are integrated into the identity and access management interfaces. Azure AD is Microsoft's cloud-based directory service, while IAM provides similar functionalities in AWS. Both services offer core directory services, application access management, and identity protection, enhancing security and efficiency across Azure and AWS platforms.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Essentials Plus
Information security policies and processes
Rowden follow industry best practice to deliver Information Security Policies which is governed at board level and tailored to support individual projects.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All changes to component configuration are submitted to a Minor or Major change management process with the aim of maintaining operational service whilst incorporating the change as quickly as possible. All changes are technically reviewed, risk-assessed, scheduled and then re-reviewed post-implementation.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
In our vulnerability management process, we assess threats through diverse sources like threat intel feeds and vendor advisories. We promptly deploy patches, prioritising critical ones for immediate action, staging others to minimize disruptions. Information sources include official vendor announcements, CVE databases, and security forums, ensuring timely response to emerging threats.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Our protective monitoring processes involve:

Identifying Potential Compromises: We use advanced tools to scrutinise network traffic, logs, and user activity for anomalies.
Response to Compromises: Upon detection, we escalate to our incident response team for investigation and containment.
Incident Response Time: We adhere to predefined procedures, aiming to acknowledge and respond to incidents within minutes, minimising attackers' dwell time and mitigating harm swiftly.
Incident management type
Supplier-defined controls
Incident management approach
Our incident management processes include predefined procedures for common events, ensuring a systematic response. Users report incidents through email, online forms, or phone hotlines, promoting prompt resolution. Incident reports are generated post-resolution, detailing the event's timeline, impact, root cause analysis, remediation actions, and preventive measures. These reports enhance transparency and facilitate organisational learning.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

As a forward-looking company delivering next-generation technical solutions, we have a responsibility to lead the way in addressing climate change. To achieve this, we embed climate change initiatives into the delivery of all our contracts, creating a link between revenue generation and positive ecological change. During call-off, we will agree with the Buyer a specific plan, timescales and reporting (via our Social Values Dashboard) to demonstrate how our services will
positively impact climate change. This plan will introduce new initiatives (together with the necessary budget) and build on existing efforts. We offset the emissions of our workforce, contractors and external project team members to drive long lasting positive behaviours. This is via Ecologi Ltd, Bristol-based social enterprise. We offer employee benefits that encourage and influence positive environmental behaviours including free onsite EV charging, a competitive EV rental salary sacrifice scheme, and access to advanced technology solutions that support effective remote working. We engage and involve our people in our sustainability efforts via an internal working group that leads on climate change initiatives (recent examples being a switch to recycled paper and a scheme under which we donate our unwanted technology to a local children’s charity). We track the emissions generated by our business and wider supply chain using a carbon accounting module which is integrated into our accounting software. This enables us to identify actionable methods of reducing emissions in line with our target to reduce per head emissions by 25% by 2030, which we have set out in our Carbon Reduction Plan. We ask our supply chain to adhere to sustainability commitments as part of our Supplier Code of Conduct, thus encouraging positive environmental action in our wider ecosystem. We plan to establish a working group involving a range of suppliers to feed into broader environmental initiatives.

Covid-19 recovery

Rowden recognises that local communities and individuals within them are still recovering from the effects of COVID-19. As part of our sustainable growth, we support the local community in ongoing recovery efforts. During call-off, we will agree with the Buyer a specific plan, timescales and reporting (via our Social Values Dashboard) to demonstrate how our services will support COVID-19 recovery. This plan will introduce new initiatives and build on these existing efforts. Recognising employees may still be subject to physical and psychological consequences of COVID-19, we provide a comprehensive employee benefits package including private medical insurance, a health cash plan and 24/7 access to counselling via the LifeWorks Employee Assistance Programme. Trained mental health first aiders support our dedication to ensure the mental health of our people. Financial support and advice is available via Bippit. The evolution of home working arrangements that were necessary during the pandemic into permanent flexible working policies that both support employees with a diverse range of caring needs or health concerns and underpin our talent attraction strategies. A dedicated sustainability budget, used for initiatives across three pillars of Rowden’s sustainability programme (economic, social, environmental). Employees can suggest uses for funds, including charitable donations and event sponsorship. We engage in a range of community/charitable initiatives, from homeless collections, volunteering at STEM events, through to sustainable travel initiatives run by the local authority. Strategies to create new work opportunities and maintain job security for existing employees through development of new products and services. Sourcing local suppliers of goods and services wherever possible (taking into account customer requirements), thus stimulating the local economy. Extensive L&D budgets to support employees with training and development opportunities, including those that are relevant in the post-pandemic economy (e.g. using modern delivery approaches to adapt to changing market demands).

Tackling economic inequality

As a regional SME, we understand the barriers to entry that exist in the sector and are committed to tackling economic inequality. During call-off, we will agree with the Buyer a specific plan, timescales and reporting (via our Social Values Dashboard) to demonstrate how our services will tackle economic inequality. This plan will introduce new initiatives and will build on the following existing efforts. Measures to improve EDI in our hiring processes and employment (see equal opportunities response). Investment in an L&D budget of £600 per head available for courses and qualifications to upskill people in areas relevant to our contracts. This complements a tailored internal training programme, mentoring schemes and other external programmes. We have just recruited our 2024 intake for our graduate engineering scheme. We would consider funding additional places linked to a specific call-off. Partnerships with a range of organisations to tackle inequality in our sector and a dedicated STEM budget for community outreach, engagement, and sponsorship (see equal opportunities response). · We endeavour to achieve the optimum balance of employees and contractors, considering what will provide the best customer outcomes. We consider how to increase opportunities for diverse businesses and proactively seek out local SMEs for support, e.g. via teaming and partnership structures. We provide informal mentorship and technical assistance to such businesses to help them deliver their strategies. We actively seek to reduce barriers to entry for new market entrants/SMEs by championing modularity principles to guide procurement, maintaining an independent, vendor-agnostic delivery approach. We track information about the types of suppliers we work with as a key metric. Our Supplier Code of Conduct clarifies what we expect from our supply chain. We manage cyber risks across delivery and are Cyber Essentials Plus certified. We assess and mitigate cyber security risks in our supply chain.

Equal opportunity

Rowden's commitment to tackling workplace inequality is a core company value and strategic imperative. During call-off, we will agree with the Buyer a specific plan, timescales and reporting (via our Social Values Dashboard) to demonstrate how our services will deliver equal opportunities. This plan will introduce new initiatives and build on existing efforts. Recognising that gender imbalance is an issue in our sector, we are signatories to the Women in Defence Charter. 30% of our workforce is female; we aim to reach at least 35% by 2030. We are a Disability Confident Employer, collaborating with the Business Disability Forum for advice which helps us understand the issues affecting the disabled community. Working with Evenbreak, we publicise opportunities to disabled candidates. We are an Armed Forces Covenant signatory, planning to become a Gold Armed Forces Covenant Award member by 2030. This continues a longstanding practice - 30% of our workforce constitutes service leavers. Pay equity is maintained through biannual reviews. Our holistic benefits package offers flexible working for a diverse range of employees. 96% of employees reported a positive work-life balance in our 2024 engagement survey. Employees undertake mandatory EDI training. Hiring managers receive additional training to reduce the risk of bias in recruitment. Monthly EDI L&D sessions (via our partnership with Powered By Diversity) cover protected characteristics. We use recruitment agencies committed to targeting under-represented groups. Our interviews include skills-based tasks to remove subjective judgements/improve diversity. We proactively discuss reasonable adjustments in hiring to set the foundations for success. We participate in Tech Talent’s diversity survey and partner with Coding Black Females. Our dedicated STEM budget supports community outreach. We sponsor initiatives that champion equality (mentoring schemes - Women Like Me, events - CynNam EmPower Girls). We pledge to sign up to the MotherBoard and Bristol Women in Business charters.

Wellbeing

Our workplace culture prioritises employee health and wellbeing from the top down. During call-off, we will agree with the Buyer a specific plan, timescales and reporting (via our Social Values Dashboard) to demonstrate our commitment to wellbeing. This plan will introduce new initiatives and build on our existing efforts. We offer hybrid working and flexible working policies support our workforce. 96% of employees reported a positive work-life balance in our 2024 engagement survey. Our comprehensive employee benefits package includes private medical insurance, a health cash plan and access to counselling (LifeWorks Employee Assistance Programme). We offer financial support and advice via Bippit, and a cycle-to-work scheme. We provide good physical workplace conditions, including an on-site gym, ‘wellness room’ and free lunch and healthy snacks. We actively promote wellbeing resources, e.g. ‘wellness action plans’, and signpost local/national services. Trained mental health first aiders are on hand to support our people. Managers undertake workplace mental health training to support mental health conversations during 121s and signposting to resources. Our people policies align to the 6 standards of the ‘Mental Health at Work’ framework. We run a bi-annual engagement survey to gather employee feedback. We have a strong focus on cooperative team behaviours and encourage conflict to be dealt with maturely and respectfully. We collaborate with our customer teams throughout contract design and delivery. Prioritising engagement, we ensure contracts align with customer needs and values. We frequently provide our customers with access to co-working spaces onsite. This increases the unplanned interactions that are vital to reduce project risk, builds long-term trust, and facilitates faster organisational learning, thereby creating greater productivity. We communicate with customers about our dedication to community wellbeing and actively engage ensuring alignment with their needs. These efforts aim to foster strong, integrated communities where everyone feels valued and supported.

Pricing

Price
£550 to £1,450 a unit a day
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Rowden will support the user to define what they want to trial before providing a 2 week free to use trial. All data generated by the user will be available for export if required.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@rowdentech.com. Tell them what format you need. It will help if you say what assistive technology you use.