INTERWORKS EUROPE LIMITED

InterWorks KeepWatch

KeepWatch is a customizable managed service for your entire analytics stack.KeepWatch by InterWorks is a managed service that allows you to focus on your analytics instead of the technology running it. We combine broad expertise, proactive support, and, critically, a focus on collaboration with our customers.

Features

• Platform and systems administration
• Continuous monitoring of infrastructure
• Architecture and design consultation
• Usage and adoption monitoring
• Disaster recovery/ business continuity services
• 24x7x365 support from a global team of experts
• Fully customisable managed service
• Fully managed upgrades and lifecycle management
• Governance consultation

Benefits

• Remove risk to internal platform adoption due to outages
• Control and improve total cost of ownership for the platform
• Provide incisive guidance on the long-term health of supported environments
• Provides consistent and reliable support
• Bring stability and assurance to management of infrastructure
• Integrated with and enhanced by our analytics practice

£6,000 to £100,000 a server

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at daniel.rostron@interworks.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

421990251034123

Contact

Daniel Rostron
07531541276
daniel.rostron@interworks.co.uk

Planning

• Planning service: Yes
• How the planning service works: InterWorks would discuss the scope of an implementation during the planning phase of a new project / client onboarding. Alongside how we can support the implementation based on client requirements.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Keepwatch can be utilised to support any migrations, exact scope & value would be unique & based on client requirements.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We carry out platform administration, systems administration continuous monitoring of infrastructure, disaster recovery/ business continuity services

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Keepwatch itself is a support service, essentially leaning on InterWorks to provide a support framework and turned your solution(s) into a managed service with a variety of options.

Service scope

• Service constraints: NA

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Depending on the severity, our SLA response times are from 4 hours - to the next Business day
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Discussed during onboarding - we usually lean on Slack.
• Web chat accessibility testing: NA
• Support levels: Mon-Fri 9-5pm

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Covid-19 recovery

  Covid-19 recovery

  InterWorks are committed to supporting NHS organisations with COVID 19 recovery.

Pricing

• Price: £6,000 to £100,000 a server
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at daniel.rostron@interworks.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.