AdRoc Group

User Experience (UX) Design

User experience or UX is a critical component of website design and discovery. We push the boundaries of what is possible and partner with you every step of the way

Features

• Collaborative, user-centred design that responds to your users’ needs
• Design thinking workshops to agree and inform look and feel
• Design concept creation and refinement after user and stakeholder feedback
• Informed and validated by research to meet user needs
• User experience (UX) end to end journey mapping
• Collaborative approach with service designers, user researchers and content designers
• Experience designing interactions using GOV.UK design systems
• Improved search engine optimisation (SEO)
• Create a seamless user experience across all devices
• All design decisions based on evidence or research insights

Benefits

• Allows for rapid problem solving and iteration of potential solutions
• Demonstrable cost savings
• Experienced Teams (From GDS, UKMOJ, DFE and BEIS)
• Skills knowledge transfer to develop and up-skill the in-house capability
• Flexibility to scale up, down and change resources in teams
• We meet user needs
• Proven experience to deliver services at discovery, alpha, beta, live
• Realtime Reporting Budget Management to track spend
• Proven success in passing multiple GDS service assessments
• We follow the GOV.UK Service Manual and Digital Service Standard

£395 to £1,295 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at REVANS@ADROCGROUP.COM. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

422321464767120

Contact

RHYS EVANS
07711350121
REVANS@ADROCGROUP.COM

Planning

• Planning service: Yes
• How the planning service works: We will work with the buyer to gain a clear understanding of what the business requirements are, the current challenges being faced, and the outcomes required. We would then explore the options with the buyer to achieve the outcomes required.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: One to one training, mentoring and coaching to transfer knowledge and skills from day one, ensuring development of in-house skills and continuity of project services. Our approach is collaborative and communicative and regardless of the extent to which we blend client skills together within our teams, we support and facilitate effective joint working, always.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We provide complete migration services to the cloud or between cloud services.; The approach will depend us gaining a clear understanding of what the business requirements are, the current challenges being faced, and the outcomes required.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We offer a broad range of testing services including user acceptance testing, performance testing, automated deployment testing and penetration testing.; The approach will depend us gaining a clear understanding of what the business requirements are, the current challenges being faced, and the outcomes required.

Security testing

• Security services: Yes
• Security services type: Security risk management

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide support, as continuous service is expected as part of our service to the buyer. ; In cases where there is a specific request to provide either a technical account manager, we can provide either one at an additional cost, which will be decided before purchasing our work packages.

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We provide a dedicated account team available inside and outside of core working hours via phone or email.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Fighting climate change:

  Fighting climate change

  We’ve engaged with C Free (an environmental consultancy with a vision to make carbon footprint calculations accessible to businesses of every size) to:; ; 1. Measure our business’s impact on the planet to establish a reduction strategy and optimise our operations.; 2. Set out reduction targets and strategies in line with a 1.5 °C future to limit the impact of climate change.; 3. Support high-quality independently verified climate solutions to balance out residual emissions.; ; In the interim we have committed to the implementation of a carbon offsetting programme, based on an estimate of our carbon footprint estimations (actuals to be confirmed).; ; Upon actuals being confirmed, we will: ; ; • commit to carbon offsetting programme ; • achieve a year-on-year reduction in our emissions; • work with sustainable companies; • work with or change to suppliers to actively reduce their carbon footprints; ; We are committed to meet our net zero target by 2050.
• Covid-19 recovery:

  Covid-19 recovery

  We have a UK-wide client base and localised talent pools meaning pre, during and post covid-19 we’ve helped local communities by:; ; 1. Creating local employment, re-training, and other return to work opportunities for; those left unemployed by COVID-19, particularly new opportunities in the UK Tech sectors.; ; 2. Supporting people and communities to manage and recover from the impacts; of COVID-19, including those worst affected or who are shielding offering fully remote opportunities. ; ; 3. We give our time to support charities through volunteering, to help advise people to retrain; to new opportunities in the UK Tech sectors.
• Tackling economic inequality:

  Tackling economic inequality

  We:; ; 1. Form partnerships with small organisations to grow, supporting economic growth and business creation.; 2. Create employment opportunities particularly for those who face barriers to employment and/or who are in deprived areas by utilising our localised talent pool.; 3. Create employment and training opportunities, particularly for people in industries with known skills shortages such as the UK Tech Sector.; 4. Support educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications.; 5. Influence staff and carefully selected suppliers to support employment and skills opportunities ; 6. Have a diverse supply chain including new businesses and entrepreneurs, start-ups, SMEs, VCSEs and mutuals.; 7. Support innovation and disruptive technologies throughout the supply chain to deliver lower cost and/or higher quality goods and services.; 8. Support the development of scalable and future-proofed new methods to modernise delivery and increase productivity.; 9. Demonstrate collaboration throughout the supply chain, and a fair and responsible approach to working with supply chain partners.
• Equal opportunity:

  Equal opportunity

  We are one of 662 signatories with Tech Talent Charter, a non-for profit to work in collaboration with all members to address inequality in the UK tech sector, reduce the disability; employment gap and tackle workforce inequality driving inclusion and diversity. ; ; This employer-led initiative, the TTC is supported by the UK Government's Digital Strategy.; ; We:; ; • work with sustainable and ethical suppliers; • support non for profits to provide opportunities female developers to develop themselves, meet familiar faces, network, receive support and build relationships through having regular meetups.; • help people retraining from previous jobs into the tech industry.; • work closely with the founders of academies to help people, including those from disadvantaged or minority groups, to move into higher paid work by developing new skills; • create localised employment opportunities and apprentices in communities around the UK; • run an action focussed diversity and inclusion working group
• Wellbeing:

  Wellbeing

  We know good relationships at work, at home around the world are important for mental wellbeing. ; ; We ensure our people:; ; • Feel a sense of belonging and self-worth; • Share positive experiences; • Receive emotional support and allow them to support others; ; We encourage our staff to:; ; • take time each day to be with your family, for example, try arranging a fixed time to eat dinner together; • arrange a day out with friends you have not seen for a while; • try switching off the TV to talk or play a game with your children, friends or family; • have lunch with a colleague; • visit a friend or family member who needs support or company; • volunteer at a local school, hospital or community group; • make the most of technology to stay in touch with friends and family. Video-chat apps like Skype and FaceTime are useful, especially if you live far apart; find free activities to help you get fit; • find out about getting active with a disability; • start running with the couch to 5k podcast; • find out how to start swimming, cycling or dancing; • find out about getting started with exercise; • try learning to cook something new. ; • try taking on a new responsibility at work, such as mentoring a junior staff member or improving your presentation skills; • work on a DIY project, such as fixing a broken bike, garden gate or something bigger. There are lots of free video tutorials online; • consider signing up for a course at a local college. ; • try learning a new language or a practical skill such as plumbing; • try new hobbies that challenge you, such as writing a blog, taking up a new sport or learning to paint

Pricing

• Price: £395 to £1,295 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at REVANS@ADROCGROUP.COM. Tell them what format you need. It will help if you say what assistive technology you use.