Tactuum

Quris - Patient Companion

Quris Patient Companion allows organisations to create, manage and distribute patient information. Resources can be accessed using web and mobile and are available offline and include: org. websites, PROMS, PREMS, screening, feedback, follow-up and questionnaire resources help reduce patient anxiety and promote self-management, self-help and patient feedback.

Features

• Offline mobile access (for field/remote workers)
• SMART on FHIR compliant
• OpenEHR GDL compliant
• AGREE II clinical guidelines support
• HL7 CDS-Hooks (integration with EHR systems)
• Single source of information, multiple channels of access (web/mobile)

Benefits

• Fast, simple access to clinical resources
• Reduce clinical risk
• Reduce clinical variation / improve adherence
• Point of care, at the bedside access to clinical resources

£750 to £9,000 a licence a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mbuchner@tactuum.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

422388390175267

Contact

Mark Buchner
07966687683
mbuchner@tactuum.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Can be used and integrated into existing Intranet solutions where resources may already exist, e.g. Microsoft Sharepoint
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Can be hosted on-premise (if required) though default/typical configuration is Cloud (preferably Microsoft Azure).
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standard Service Level Agreement (SLA) covers Mon-Fri 09:00-17:00. Weekend and Out of Hours cover is possible at additional cost.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Assistive technology testing conducted for popular screen readers: JAWS, NVDA
• Onsite support: Yes, at extra cost
• Support levels: Our Standard Service Level Agreement (SLA) provides support as follows: ; ; 1-Urgent Priority; Response Time: 1 hour of receipt.; Resolution Time: investigation and attempt to resolve within 8 hours.; ; 2-High Priority; Response Time: 4 hours of receipt.; Resolution Time: investigation and attempt to resolve within 16 hours.; ; 3-Normal Priority; Response Time: 8 hours of receipt.; Resolution Time: investigation and attempt to resolve within 48 hours.; ; 4-Low Priority; Response Time: 16 hours of receipt.; Resolution Time: investigation and attempt to resolve within 72 days.; ; Standard SLA are costed into the license fees, so no additional cost.; ; Variants of the Standard SLA are possible.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We include as standard offsite training for set-up/configuration and the onsite and/or offsite training.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: All data is owned by the client and extract is possible in XML/HTML format.
• End-of-contract process: Extract of all content in XML/HTML format.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All features and functions operate uniformly across web and mobile with a single exception; Mobile users can access resources/information offline.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AAA
• Description of service interface: The system's interface is via web browser and mobile app (iOS and Android).
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: We have tested using a number of screen reader tools/technologies.
• API: Yes
• What users can and can't do using the API: There are secure APIs to support integration with EHR systems using FHIR, HL7 CDS-Hooks, InfoButtons, OpenEHR and SMART Apps.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Branding, look and feel are all customer specific.

Scaling

• Independence of resources: Auto-scaling with support for scaling-up and out configurations.

Analytics

• Service usage metrics: Yes
• Metrics types: Use of resources and information within the system is tracked (both online and offline) and deep/rich analytics are available via online dashboard.
• Reporting types:
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: There is a built-in XML/HTML export function.
• Data export formats: Other
• Other data export formats:
  • XML
  • HTML
• Data import formats: Other
• Other data import formats:
  • PDF
  • HTML
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Standard SLA provides for 99.98% uptime and consultancy credits are provided if agreed SLA levels are not met.
• Approach to resilience: Available on request.
• Outage reporting: Email/SMS alerts via auto-monitoring services.

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: Integration with client Enterprise Authentication, e.g. Azure AD, SAML, OpenID, etc. Management access would then require username/password login.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International
• ISO/IEC 27001 accreditation date: 22/02/22
• What the ISO/IEC 27001 doesn’t cover: Certificate Number: 386552022; ; Exclusions: does not include USA partner company (which is not applicable to any UK based operations, projects, contracts)
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • Cyber Essentials
  • ISO 27001

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Whilst not formally certified, we have policy and processes in place that align with ISO 27001.
• Information security policies and processes: We have an internal ISO 27001 aligned policy.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We have a documented Configuration/Change Management process. Available on request.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our internal Infrastructure team have a documented policy/process. Available on request.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our internal Infrastructure Team have a document policy and processes. Available on request.
• Incident management type: Supplier-defined controls
• Incident management approach: Our internal Infrastructure Team have a document policy and processes. Available on request.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  A core added value of the Quris platform is the ability to share and exchange content and resources across client implementations. Quris facilitates an ecosystem whereby each client can (with appropriate permissions/agreement) share and reuse resources across organisations.

Pricing

• Price: £750 to £9,000 a licence a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We sometimes offer pilot options allowing clients to explore benefits and organizational fit.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mbuchner@tactuum.com. Tell them what format you need. It will help if you say what assistive technology you use.