BlackBerry UK Limited

BlackBerry Unified Endpoint Management, (UEM) - Industry Leading Security

Now networks are expanding, and workers are remote, you require the right combination of capabilities to ensure you have insight into the devices used for work. Combining security innovation, management tools, platform stability, deep experience, and enhanced productivity applications, BlackBerry UEM delivers capabilities to support endpoint management and workforce productivity.

Features

• Multi-platform device management
• Single, Intuitive UI
• Trusted and Secure Experience
• Separate work and personal needs
• Secure IP connectivity
• Simple user self-service
• Powerful app management
• InTune integration
• 2FA available
• Ultra Secure File Sync and Share

Benefits

• Secure mobile experience for employees
• Viable BYO due to secure nature of solution
• Control documentation security, who can read/edit, timeframe
• Save Hardware costs with containerised BYO solution
• Markeplace for 3rd party integrated applications
• Part of the wider SPARK security suite
• Secure access to Internet & PIM via desktop no VPN

£37.54 a device a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kholyome@blackberry.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

422414307487324

Contact

Keiron Holyome
0744 22 77 888
kholyome@blackberry.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: None, technology agnostic
• System requirements: System agnostic - details upon request

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Yes, support cases are created in the myAccount online portal, following which the customer can communicate via both email or from within the support portal.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Advantage Support: - 24x7x365 global access to Level 1 Associates - 2-hour response time for high severity issues - 5 Named Contacts1 - BlackBerry Software Assurance for perpetual licenses - Access to knowledge and productivity tools via myAccount Portal2 - Web-based training included - Monthly BlackBerry Spark Customer Newsletter - Monthly Technical Webcast Premium Support: Premium offers the highest level of response times and priority routing to tier 3 analysts for businesses with mission-critical needs, and the expectation of personal engagement and cost containment. Premium is ideal for customers with deployments exceeding 2,500 devices under management. - 24x7x365 Phone support to Level 3 Analysts - 90 second telephone pick-up for critical issues - 25 Named Contacts - BlackBerry Software Assurance for perpetual licenses - Access to knowledge and productivity tools via myAccount Portal - Monthly BlackBerry Spark Customer Newsletter - Monthly Technical Webcast - Training via Onsite, Open Sessions, Virtual Training and Hands-on labs Optional Services Tailor your service to align to the level of assistance, expertise and resolution time your business requires by purchasing optional services: - Technical Account Manager (TAM) - Tech-to-Site-Support - Direct Enterprise Connection (DEC)
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Remote onboarding and support, Onsite available upon request, Various levels available dependant on customer requirements
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Details upon request
• End-of-contract process: Details upon request

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Details upon request
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Details upon request
• Accessibility standards: None or don’t know
• Description of accessibility: Single administrative interface for multiple endpoints
• Accessibility testing: Further information upon request
• API: Yes
• What users can and can't do using the API: UEM Web Services API (collection of REST API's) as an example
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Details upon request

Scaling

• Independence of resources: Up to 25k devices per server, and 150k devices per domain

Analytics

• Service usage metrics: Yes
• Metrics types: Configurable metrics, realtime dashboards and regular reporting
• Reporting types:
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Other
• Other data at rest protection approach: Data at rest is first anonymized then only referenced by secure encrypted hash value.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data export can be configured a number of ways depending on the individual requirements. With options such as encryption and access control either enforced via policy or left for data owners to determine.
• Data export formats: Other
• Other data export formats: Configurable
• Data import formats: Other
• Other data import formats:
  • LDAP
  • AD
  • Azure AD

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9% uptime with SLA
• Approach to resilience: For on-premises deployments, BlackBerry UEM can be configured for Active-Active High Availability, meaning that two or more servers run concurrently, actively sharing the load. If one server fails, another instance will seamlessly continue service. By removing the need for standby servers and separate load balancers, BlackBerry UEM optimizes High Availability provisioning while helping you to reduce TCO.In the cloud, high availability for BlackBerry UEM is delivered with a 99.9% Service Level Agreement (SLA). And because it’s in the cloud, you don’t have to worry about hardware or software maintenance.
• Outage reporting: Via support web page/email

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Username and password and 2FA
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 01/06/2019
• What the ISO/IEC 27001 doesn’t cover: Details upon request
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • SOC2
  • ISO/IEC 5230
  • ISO 27018

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Available upon request

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Details upon request
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Details upon request
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Details upon request
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Details upon request

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  BlackBerry has selected the United Nations Global Compact (UNGC) as the framework for our sustainability program. The UNGC is the largest corporate sustainability initiative in the world. By collaborating on the UNGC Sustainable Development Goals, we can make a greater impact.; BlackBerry is committed to tackling the technology industry's most pressing environmental challenges, creating equal opportunities for all, and making positive impacts on our communities. Our sustainability efforts advance our mission to build a more connected and secure world for today and tomorrow.; Climate change is a global crisis and we are committed to driving meaningful climate action. We are proud to have achieved carbon neutrality, invest in carbon removal, and partner with customers to reduce their carbon footprint through our cloud-based solutions.; Water security is crucial for social, economic, and political stability and progress. To tackle the intensifying issue of water security, we are investing in carbon reduction programs, developing innovative technologies and participating in community initiatives worldwide.

Pricing

• Price: £37.54 a device a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Details upon request

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kholyome@blackberry.com. Tell them what format you need. It will help if you say what assistive technology you use.