Akita Systems Ltd

Microsoft SharePoint Services

Professional consultancy, development, and support services for Microsoft SharePoint Online and SharePoint On-Premises solutions, spanning solutions including document management, file stores, intranets, extranets, applicant tracking systems, HR solutions, quality management systems and project tools.

Features

• Strategic consultancy for SharePoint deployment and expansion
• Professional development of SharePoint solutions
• Custom SharePoint adaptations for unique operational requirements
• Integrating SharePoint with broader systems and applications
• Bespoke API creation for SharePoint applications
• Full support for SharePoint and Power Platform
• Wider assistance with Business Central, Dynamics 365 and Power Platform

Benefits

• SharePoint developers experienced working with leading organisations
• Benefit from top-tier SharePoint consultancy
• Application of cross-industry best practices to our projects
• Achieve goals with expert SharePoint implementation guidance
• Custom solution development for specific operational needs
• Fast issue resolution with our support service
• Maximise SharePoint use within business operations and processes
• Streamline operations with SharePoint and Power Platform integrations
• One-stop solution for all Microsoft and third-party software issues

£135 a unit an hour

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@akita.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

422668506373572

Contact

Akita
0330 058 8000
info@akita.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Services subject to Microsoft's terms
• System requirements:
  • Relevant Microsoft licensing
  • Stable internet connection

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Guaranteed response for support within 2 hours; Operates on business weekdays, 9am to 5pm
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: 2 hour service level agreement, with prioritisation of business critical issues
• Support available to third parties: No

Onboarding and offboarding

• Getting started: New projects involve a scoping session to determine requirements,
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Organisations leaving Microsoft SharePoint can choose to download their stored files and make copies of any page text.
• End-of-contract process: Subject to Microsoft's terms

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Streamlined UX on mobile devices for use on the go
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Customers can dictate the mix of services they take from Akita based on requirement.

Scaling

• Independence of resources: Our project management team ensures consultancy and development teams always have sufficient capacity. ; Our support team can leverage our developers to assist them should they receive unusually high volumes of support tickets

Analytics

• Service usage metrics: Yes
• Metrics types: Support usage
• Reporting types: Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: They can download any files they have stored in SharePoint
• Data export formats: Other
• Other data export formats: As per file format
• Data import formats: Other
• Other data import formats: Most file formats

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Not Applicable
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Support offered with 2 hour response SLA; Microsoft guarantees 99.9%
• Approach to resilience: SharePoint Online is hosted in Microsoft's cloud environment. Microsoft has a highly-reliable hosting process including an industry-leading backup process. SharePoint On-Premises is subject to an organisation's own hosting approach.
• Outage reporting: Microsoft will alert customers with emails in the rare case of an outage

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Administration accounts are password and MFA protected
• Access restriction testing frequency: Never
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 08/03/2024
• What the ISO/IEC 27001 doesn’t cover: Microsoft Dynamics 365 itself is not covered by Akita's ISO 27001 accreditation
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: Cyber Essentials Assessor Status

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Policies are held within our company SharePoint and reviewed annually by the Infrastructure and Technical Directors. We use our ISO 9001 and 27001 assessments as catalysts to review our internal security documentation and processes.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration of Microsoft SharePoint is defined as scoping and feedback from the customer. Post-deployment, solutions are subject to Microsoft's bi-annual updates and regular security patching.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: SharePoint Online is hosted within Microsoft's secure environment. Microsoft monitors for threats 24/7 and applies patches as required. Additional support requirements can be fielded to Akita's support helpdesk.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: This is taken care of by Microsoft
• Incident management type: Undisclosed
• Incident management approach: Most incidents relating to SharePoint Online will be controlled and managed by Microsoft. Any wider issues experienced by users can be submitted to our helpdesk for assistance.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  At Akita, our people are our greatest asset. Our team are chosen for their intelligence, adaptability and – above all – dependability. And as a company, we’re committed to cultivating a culture of learning and development that empowers them to reach their full potential. They're also supported in their wellbeing through provision of healthy in-house meals, provision of personal support measures and enhanced annual leave.

Pricing

• Price: £135 a unit an hour
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@akita.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.