CRITIGEN U.K. LIMITED

Oracle Primavera

Locana is the trading name for Critigen. We are Oracle Cloud Sell partners and provide the cloud applications available from the Oracle Primavera CEGBU product suite supporting Portfolio, Project, Cost, Contract and Facility Management.

These applications include Primavera P6 EPPM, Primavera Unifier, Oracle Primavera Cloud, and Oracle Aconex.

Features

• Application support whole of project/programme/contract lifecycle
• Platform for communications, processes, documents & models between stakeholders
• Common Data Environment for managing all projects' needs
• Automate business processes to match workflow needs
• Budget, commitment, spend, variance, and forecast management
• Effective Capacity Management availability from full visibility of resource requirements
• All project data immediately available during planning, optimisation and execution.
• NEC3 and NEC4 Contract processes available
• Integrate scope, cost, schedule and contract under a single platform
• Maintain records and determination of risks and issues

Benefits

• Single source of truth for all communications, documents, processes, etc,
• View and analyse performance and trends across all projects
• Integrated cloud environment provides rapid and consistent deployment and acceptance.
• Informed decision-making from KPIs and all associated information
• Standardise business processes for consistent delivery and accuracy

£17 to £178 a user a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mike.housby@locana.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

423103118187025

Contact

Mike Housby
07974940902
mike.housby@locana.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Periodic maintenance windows typically occur during weekends and are published in advance.
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: This will be dependent upon the 'Severity' of any issue raised.; Oracle will use reasonable efforts to respond to Severity 1 service requests within fifteen (15) minutes. Oracle will work 24x7 until the Severity 1 service request is resolved, a reasonable work-around is put in place, or as long as useful progress can be made.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Oracle support for Oracle Cloud Services consists of:; » Diagnoses of problems or issues with the Oracle Cloud Services; » Reasonable commercial efforts to resolve reported and verifiable errors in the Oracle Cloud Services so that those Oracle Cloud Services perform in all material respects as described in the associated Program Documentation; » Support during Change Management activities described in the Oracle; Cloud Change Management Policy; » Assistance with technical service requests 24 hours per day, 7 days a week; » 24 x 7 access to a Cloud Customer Support Portal designated by Oracle (e.g., My Oracle Support) and Live Telephone Support to log service requests; » Access to community forums; » Non-technical Customer service assistance during normal Oracle business hours (8:00 to 17:00) local time This service is at no extra cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The applications are deployed directly by Oracle who will add the services of a Customer Success Manager.; ; Post deployment we assist with configuration, integration and provide on-line training and user documentation. ; ; We can provide further bespoke and standard training if required, both on-line and on-site.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: For a period of 60 days upon termination of the Oracle Cloud Services, Oracle will make available via secure protocols Content residing in the production Cloud Services environment, or keep the service system accessible, for the purpose of data retrieval.; ; Typically this will be of the form of a Database extract.
• End-of-contract process: Database export of the Applications schema is included.; ; If data is required in additional formats or reports then this will require additional cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The native mobile applications are designed for field users to view, update, and collaborate on projects.; They are designed to be intuitive and easy to use for simple status update tasks or project collaboration. They do not feature the full capability and functions of the full browser based solutions.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The API is accessed through exposed Web Service End-Points.; ; Application data and functionality is exposed through these Web Services.; ; Full documentation is available that lists all exposed data elements, business objects and operations.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: The solution is provided on fully scalable platform and infrastructure. ; ; The deployment is sized and architected such that the system will provide a responsive end user experience to all of the proposed users of the system.; ; The infrastructure includes network load balancers and clustered application/data tiers and Oracle Oracle monitors the performance and availability of Services environments through various toolsets. ; ; Monitoring information is used to tune the Services environment and improve Cloud Services performances through maintenance activities.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Oracle

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Other
• Other data at rest protection approach: Data at Rest is encrypted via 'Transparent Data Encryption', a Security function of the Oracle Database.
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Exporting from the applications is standard capability and formats available include Excel/CSV and XML.; ; Also standard reporting capability provides multiple formats of output including: Excel, PDF, RTF, PowerPoint.; ; Proprietary formats include Primavera P6 and Microsoft Project
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • Primavera XER or MPP project files
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Primavera XER or MPP project files.
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Availability and RPO/RTO Metrics are available through the Primavera Service Descriptions: https://www.oracle.com/assets/primavera-service-descriptions-1840505.pdf
• Approach to resilience: Oracle Cloud Services are deployed in resilient computing facilities with resilient infrastructure, redundant network connections, and power at each hosting facility.
• Outage reporting: Any outages are initially reported to designated contacts via email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: For service components managed by Oracle, Oracle’s access to Your Content is restricted to authorized staff on a need to know basis.; ; Oracle uses the principle of "Least privilege" in which user permissions and system functionality are carefully evaluated and access is restricted to the resources required for users or systems to perform their duties.; ; Oracle Cloud operations teams access Services environments through a DMZ environment inside a dedicated extranet isolated from Oracle's internal corporate networks. Only approved operations and support engineers with a valid account can access a customer environment using multi-factor authentication through a virtual private network (VPN).
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SSAE 16 SOC 2 Type I/II

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Oracle has adopted security controls and practices for Oracle Cloud Services that are designed to protect the confidentiality, integrity, and availability of Your Content that is hosted by Oracle in Your Oracle Cloud Services environment and to protect Your content from any unauthorized processing activities such as loss or unlawful destruction of data. Oracle continually works to strengthen and improve those security controls and practices.; ; Oracle Cloud Services operates under practices which are aligned with the ISO/IEC 27002 Code of Practice for information security controls, from which a comprehensive set of controls are selected.
• Information security policies and processes: Oracle’s overarching Organizational Security is described in the Oracle; Security Organization Policy and the Oracle Information Security Policy. The Chief Corporate Architect, who reports directly to the CTO, manages the functional departments directly responsible for identifying and implementing security controls at Oracle . ; ; The Global Information Security, Global Product Security, Global Physical Security, and Oracle Security Architecture organizations comprise Oracle Corporate Security, which provides in dependent security policy, guidance and compliance oversight to Oracle worldwide.; ; The Oracle Security Oversight Committee (OSOC) oversees the implementation of Oracle-wide security programs, including security policies and data privacy standards. The OSOC is chaired by Oracle’s CEO, General Counsel, and Chief Corporate Architect.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Oracle Cloud Operations performs changes to cloud hardware infrastructure, operating software, product software, and supporting application software that is provided by Oracle to maintain operational stability, availability, security, performance, and currency of the Services. Oracle follows formal change management procedures to review, test, and approve changes prior to application in the production service.; ; The Oracle Cloud quality assurance process includes security-specific test plans. These test plans include the review of data visibility, access control, password control, administrative privileges, end-user role privileges, and data access rules. Security-specific testing focuses on operation and processing according to the Oracle Cloud design and specifications.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability assessment tools are used to identify security threats and vulnerabilities in the Cloud Services and Services environments. Formal procedures are in place to assess, validate, prioritize, and remediate identified issues. Oracle subscribes to vulnerability notification systems to stay apprised of security incidents, advisories, and other related information. Oracle acts on the notification of a threat or risk once it has confirmed that, both, a valid risk exists and that the recommended changes are applicable to Services environments.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Oracle evaluates incidents that create suspicions of unauthorized access to or handling of customer data whether the data is held on Oracle hardware assets or on the personal hardware assets of Oracle employees and contingent workers. When Oracle's GIS organization is informed of such incidents, it defines escalation paths and response teams to address those incidents. GIS will work with the Customer, internal LoBs, the appropriate technical teams, and law enforcement where necessary to respond to the incident. The goal will be to restore confidentiality, integrity, and availability of the Customer's environment, and to establish root causes and remediation steps.
• Incident management type: Supplier-defined controls
• Incident management approach: Oracle employees are required report suspected incidents in accordance with the Oracle Information Security Incident Reporting and Response Policy.; ; Every Cloud Service user is responsible for reporting information security issues. Customers can formally report security concerns according to the terms specified in the ordering document and according to the following information:; ; Reporting security vulnerabilities - an Oracle Cloud Services customer can use the Cloud Customer Support Portal to Report privacy concerns to Oracle’s Privacy office at privacy_ww@oracle.com; ; Incident reports and updates will be provided to the designated customer contacts.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Locana is committed to the concept of sustainable development, which requires balancing the need for economic operations and growth with good stewardship in the protection of the natural environment. ; ; We strive to eliminate any potentially adverse impacts of operations on stakeholders and the communities in which we do business by implementing programmes and initiatives focused on utilising resources efficiently. ; ; A few examples include; a remote workforce model with most employees working from their home office thus reducing the carbon output from commuting, implementing paperless work environment to help reduce the impact of our business on the worlds natural resources, and committing to recycling including the reuse, repurposing and donation of computers. Recycling and turning off the lights not only lowers costs, it has a real-world effect. We expect all employees to think about ways they can individually make a difference and make recommendations and lead initiatives supporting company-wide efforts. It takes the combined efforts of all of us to make an impact.

  Covid-19 recovery

  Locana promotes social distancing, remote working, and sustainable travel solutions to help improve workplace conditions that support the COVID-19 recovery effort in the UK.

  Tackling economic inequality

  Locana has quality systems and processes in place which ensure all our suppliers are paid promptly and within contractual terms. ; ; Locana believes strongly in addressing global economic inequality and in conjunction with some of our third sector clients, many of the solutions we deliver help to address elements of inequality.; ; Locana has done significant work for the HarvestChoice program led by the International Food Policy Research Institute (IFPRI). The ultimate goal achieved was to improve the lives of poor people in sub-Saharan Africa through productive and profitable farming. This work involved agricultural value chains and visualisation. We helped develop a flagship web mapping application which put complex, detailed data into the hands of the people who need it, in a format that makes sense. This helped development stakeholders pinpoint strategic investments and maximise results.; ; Another example is the work we do with 500 Women Scientists, which is a global community formed to serve society by making science open, inclusive, and accessible. Its fundamental mission is to build a means and community for women scientists to connect, learn, share, and grow. Our work with 500 Women Scientists has seen delivery of the Gage platform to connect people around the world using Locana open data and development services. Launched in 2019, Gage successfully met its objectives to provide a fast, efficient resource that enables educators, policymakers, media, and others to quickly connect to the expertise of women and gender-diverse people in STEMM. The platform now empowers thousands of scientists worldwide to exchange knowledge and engage with each other and the public.

  Equal opportunity

  The diversity of Locana’s employees is a tremendous asset. ; ; The Company is firmly committed to providing equal opportunity in all aspects of employment and strives to provide each employee with a safe and healthy work environment which is free from discrimination or harassment based on age, disability, race, national origin, colour, religion or belief, gender, gender identity or expression, sexual orientation, genetics, or other factors that are unrelated to the Company’s legitimate business interests.; ; Locana has defined a comprehensive Diversity, Equity, and Inclusion Charter. We believe in social justice, equity, anti-racism and valuing all we each uniquely bring to Locana.; ; We believe in hearing and respecting other points of view, and respectfully sharing our own.; ; We believe that Locana becomes stronger through our unique abilities and varying viewpoints. Celebrating this strength makes our employees feel more fulfilled and invested in the success of our company. ; ; We believe that all employees should enjoy the freedom of bringing their “whole self” to work. We strive to ensure that each person feels comfortable sharing as much or as little of themselves with their co-workers and that this does not affect work opportunities. ; ; We believe that all viewpoints are welcomed and can be received with an open mind by our co-workers. ; ; We believe and understand the importance of fostering a positive workplace as a priority for our employees. ; ; We are committed to listening, learning, and progressing as an organisation.

  Wellbeing

  We make it a priority to maintain a safe, healthy, respectful work environment free of bullying and harassment. The Company will not tolerate sexual advances, actions, comments or jokes related to age, disability, race, national origin, colour, religion or belief, gender, gender identity or expression, sexual orientation, genetics, or any other comments or conduct in the workplace that creates, encourages or permits an offensive, intimidating or uncomfortable work environment. Each employee has responsibility for maintaining a safe and healthy workplace for all employees by communicating and acting respectfully, participating in a company culture of open communication to sort concerns if they arise, and notifying someone in management, leadership or human resources of perceived instances of unprofessional or unlawful behaviour. ; ; We expect all employees to follow good health and safety rules and practices and to report accidents, injuries and unsafe equipment, practices or conditions.

Pricing

• Price: £17 to £178 a user a month
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mike.housby@locana.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.