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Ove Arup & Partners Ltd

Digital service design and development

Arup works with organisations to design, develop and deliver end-to-end GDS-compliant digital services through our understanding and application of user-centred design, user research, agile delivery methods, and application of digital technology and data. Our teams take solutions iteratively through discovery, alpha, beta and live phases to solve complex challenges.

Features

  • End-to-end digital service design, development and delivery
  • Discovery phase to identify and validate user needs
  • Alpha phase to test wireframes and prototypes
  • Beta phase to design and develop an end-to-end MVP
  • Best design practice including UX, UI, service and content design
  • Modern development languages, frameworks and Cyber Essentials Plus-certified processes
  • Best accessibility practice including WCAG 2.2 AA-alignment and accessibility audits
  • Agile, Scrum and Kanban delivery to pivot to emerging change
  • Scalable and reliable cloud-based AWS and Azure hosting and infrastructure
  • Discovery, alpha and beta GDS service assessments

Benefits

  • Aligned with the Government Digital Service (GDS) Service Standard
  • Proven digital delivery within built and natural environment sectors
  • Upskilling of in-house teams in discovery, alpha and beta delivery
  • Ability to rapidly pivot to emerging change through agile methodologies
  • Identification and validation of user needs through discovery and research
  • Applying user-centred design principles and practices
  • Delivery of scalable, secure beta digital products and services
  • Regular usability testing with end users to gather feedback
  • Iterative cycles of prototype testing for end user feedback
  • Measurement against KPIs to identify service success

Pricing

£750 to £2,150 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.procurement@arup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 2 3 2 1 5 0 6 9 6 7 0 0 4 3

Contact

Ove Arup & Partners Ltd Stuart Nutton
Telephone: 0121 213 3602
Email: uk.procurement@arup.com

Planning

Planning service
Yes
How the planning service works
Arup provides planning to support the set up and delivery of all our services.

This includes aligning vision, scope and deliverables at the very beginning, working with customers to collaboratively embed a delivery methodology, framework and touchpoints, and agreeing and setting up ways of working.

By collaboratively planning and aligning at the very beginning of your project, we will be in the best position to successfully deliver your desired outcomes.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Arup provides training across all of our services, including upskilling in-house teams and organisations in agile, user-centred, digital and SME skills.

Training and knowledge transfer (KT) is embedded in the work we do and how we work with our clients, as such it forms a core component of our approach and methodology. We will dedicate time at the start of the engagement to discuss your business needs and collaboratively plan our approach so that it meets broader business outcomes.

We work to review any learning processes and build on the methodology and learning assumptions to develop a tailored Knowledge Transfer Plan.
Our holistic approach to learning and knowledge transfer is based on the 70/20/10 learning model which we have extensively applied and provides a robust approach to capability uplift. The model asserts that although critical, only 10% of learning typically occurs through formal training. The remaining 20% we learn from others, and 70% by doing (action learning).

This proven methodology will allow us to support you in developing the depth of knowledge required to confidently own and fully leverage new capabilities. We offer a blended learning approach, combining an early foundation of skills though training with broader knowledge transfer methods.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Arup works with organisations to set up projects for success through implementing reliable, scalable cloud-based AWS and Azure hosting and infrastructure.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Our quality of work is essential for our clients and the work we do. To assure quality, we follow our Quality Management System, review the project progress thoroughly and regularly and hold collaborative stakeholder workshops.

As part of our project plan, we will schedule regular project reviews. These will include technical reviews on the work being done, monthly commercial reviews and updates of our forecasts, and project management reviews where the overall delivery of the project including the programme will be scrutinised. Undertaking these reviews throughout the project ensures we approach it satisfactorily and can spot any potential issues before they become significant. This allows us to manage the issues in a proactive manner. All reviews will be documented and saved on the Project Plan.  

This management system provides the framework we will apply to this project to ensure delivery to time and budget, and to the required quality. The principal procedures are highlighted below. Further details can be provided on request. 

Performance testing of Cloud services is undertaken in-house. Testing and QA plans are developed in line with requirements defined in planning and migration phases and in conjunction with the client delivery teams and users.

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
No

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 24 hours.
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
N/A
Web chat accessibility testing
N/A
Support levels
Arup provides office hours (9am-5pm) support.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Arup has committed to achieving net zero emissions across its entire operations by 2030, covering everything from the energy used in offices to goods and services purchased. To achieve this the firm has set a target to reduce its scope 1, 2 and 3 global greenhouse gas (GHG) emissions by 30 per cent within the next five years from a 2018 baseline. The target, validated by the Science Based Target initiative, has been classified as ambitious as it exceeds the minimum requirements for keeping global temperature rise under 1.5°C. In addition, Arup is also committing to purchasing Gold Standard certified offsets for all domestic and international flights and to compensate for other residual hard to decarbonise emissions with high quality, certified GHG removal from 2030. We have co-authored the only carbon management standard, PAS2080 and across our wider business are shaping the built environment’s transition to net zero.

Covid-19 recovery

Arup has been working with clients across the country on inclusive growth and local industrial strategies. We have produced work that has effective in identifying strengths and weaknesses and placing priority projects front and centre to catalyse growth and productivity. Our work is action-focused, and we know that the ability to be realistic and have achievable outcomes resonates with local authorities, businesses and communities.

Tackling economic inequality

Our vision is to be a firm where everyone can access the same opportunities to achieve their potential, and to have their contribution recognised and valued. Tackling workforce inequality is part of our Total Inclusion Strategy and our Inclusion Commitments. We regularly monitor the diversity characteristics of our staff and review how employees from under-represented groups are recruited and progress, identifying and addressing barriers. addition to steps that we are taking to comply with equality legislation.

Recruitment

Working with the Prince’s Trust, Social Mobility Foundation, Women’s Engineering Society, Royal Academy of Engineering and Community Engagement Partners to provide opportunities to underrepresented groups

Inclusive job adverts and training in fair selection and managing bias for those involved in recruitment

Encouraging young people into STEM careers with 470+ STEM ambassadors

Recruiting over 40 apprentices across the UK annually

Developing and retaining our workforce

Providing a Women in Leadership Programme creating a visible pipeline of women contending leadership roles

Challenging the diversity of staff being nominated for promotion

Supporting Equality Diversity and Inclusion (EDI) Champions, staff networks and intranet sites; running programmes of events, workshops, and presentations

Offering 100+ technical training programmes and encouraging Continuing Professional Development, professional qualifications and chartership

Equal opportunity

Arup is committed to creating an inclusive working environment based on merit, fairness and respect. One that encourages talented people of any background to produce their best work of the highest quality. As a humane organisation, we embrace the skills, abilities and knowledge, that only a diverse and inclusive workforce can provide, to create solutions, and give advice, that improves society.

Wellbeing

Wellbeing is made up of physical, mental, financial, and social wellbeing and personal learning and development, diverse factors which are often interconnected. Moreover, Arup understands that it is not just the wellbeing of staff that matters, but that of staff’s loved ones.

We offer a range of health and wellbeing resources and tools to staff and their families to stay healthy and well, focused on managing health and wellbeing through empowerment, intervention, rehabilitation, and protection.

To influence others, we use our knowledge and networks to lead the way and shape the markets in which we work:

Clients: Developing long term relationships with clients who share our ambitions and wish to promote the health and wellbeing of their staff and collaborators. We help them meet their aims, transition to new ways of working, and enhance their reputations.

Accreditation: Promoting the benefits of social value by gaining accreditation with a range of schemes to demonstrate our practices related to health and wellbeing.

Thought leadership: Ensuring our thoughts are heard through professional and social media, client and public engagement.

Advocacy and public commitments: Speaking out in favour of policies and practices that improve the health and wellbeing of employees. Empowering our staff through our social networks to support public events that promote issues relating to EDI such as celebrating Pride.

Pricing

Price
£750 to £2,150 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.procurement@arup.com. Tell them what format you need. It will help if you say what assistive technology you use.