EMIS Ltd

EMIS Health - FourteenFish

The FourteenFish Appraisal Portfolio provides a secure cloud based environment to record CPD, reflections on learning and personal development plans to produce a summary document to share with an appraiser to review and record their summary of appraisal and return to the appraisee in advance of a re-validation recommendation.

Features

• iPhone, iPad and Android app
• Capture CPD from any website using our web clipper
• Capture CPD by sending an email
• Free to try – with no time limit
• Simplicity / user friendly approach
• Powerful modern software
• Dedicated support team and online help centre

Benefits

• User Friendly
• Full time support team available during working hours
• Contact us link on each page

£33.33 a licence a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@emishealth.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

423413032671507

Contact

Bid Team
0113 380 3000
bids@emishealth.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements: Web based application runs on all modern browsers

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support requests are usually responded to within 48 hours, but the same day where possible - at busier times the response times can be longer, but usually within 72 hours. The support desk is active Monday - Friday, 9-5.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: None or don't know.
• Onsite support: Yes, at extra cost
• Support levels: FourteenFish Support is universal and free to any user. The Appraisal Portfolio carries a subscription cost to submit; included in the subscription is the support offering.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: The customer can join either directly via the Register now area, or by using the Switch to us service that creates a user account after extracting appraisal material supplied from an external source. ; ; The Help centre has detailed guides on how to use the system as a user, for anything more the Support desk can assist.
• Service documentation: No
• End-of-contract data extraction: The user will always be able to access any past material.; The annual subscription enables sharing to the appraiser, but the material is the user's own and remains accessible at all times.
• End-of-contract process: For an ongoing user the subscription renews annually. ; Once a subscription is no longer needed the ability to submit appraisal material to an appraiser is removed. Other than this, nothing else happens, and there are no cancellation fees/costs.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Portfolio App lets you enter supporting information and get ahead for your next appraisal. It’s much more than just a CPD tracker, other types of entry can be added such as colleague feedback and significant events.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Third party organisations can then sync any learning on their system with the FourteenFish appraisal system.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The system is extremely powerful and can be customised to meet the different needs of the organisations using this service. ; ; The appraisal toolkit can incorporate specific local options upon request, however the toolkit remains largely generic in accordance with NHSE recommendations.

Scaling

• Independence of resources: The platform performance is unaffected by user number. The only limitation / affect users may feel is via the Support desk. Should there be exponential growth in user numbers and the support needs rise this may lengthen response time.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: The Annual Appraisal summary draws together the entries that fall within the current appraisal year. Once the completion process has run its course the material is available as a single PDF download. Users can also download a PDF or CSV file of all their entries at any time.
• Data export formats:
  • CSV
  • Other
• Data import formats:
  • CSV
  • Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The Appraisal Portfolio is available at all times and doesn't have any scheduled down time. Should the system go down the Developer team is made aware and will remedy this a soon as possible.
• Approach to resilience: Easily scalable infrastructure with more information on request.
• Outage reporting: http://stats.pingdom.com/1t8yowjsgkez/2566270

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: User groups used by the development team to restrict access. Support staff have tiered super-user access based on role.; ; Our infrastructure service's online console requires both strong password authentication and multi-factor use is a requirement.; ; API access to our infrastructure services requires managed API keys and tokens that can be revoked by an administrator.; ; Developer access to databases requires a per-user TLS certificate. Access can be revoked at the server.; ; Infrastructure secrets are encrypted and require access granted via a centralised key management system, where access to keys can be revoked per user.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Initial certification 14/09/16; Latest Issue 21/09/21
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Stripe
• PCI DSS accreditation date: 05/2022
• What the PCI DSS doesn’t cover: Storing payment card details.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO27001

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Agile approach as software for service.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Undisclosed.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Variety of measures and tools so that we have real time alerts if site is down or unexpected errors occur.
• Incident management type: Supplier-defined controls
• Incident management approach: We have a number of processes in place in the event of an incident, detailed in our Policy for Information Security Incident Management, including a reporting template. The Development team are alerted to system errors and receive SMS notifications. Users can report incidents via our support desk.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  EMIS employees are educated annually on environmental matters with an emphasis on personal responsibility regarding energy consumption and waste management. This is supported by relevant policies, such as EMIS’s Group Environmental Policy Statement and company benefits, e.g. during 2021 the Group launched a salary sacrifice scheme for employees to lease electric cars and for individuals to fund tree planting with Ecologi, who provide a route for organisations and individuals to fund climate action projects.; Through Ecologi, EMIS planted 25 saplings for each new employee who joined the business during the previous twelve months, resulting in approx. 7,300 new saplings planted in countries badly affected by deforestation.

Pricing

• Price: £33.33 a licence a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: FourteenFish can be used on a free trial basis up until the point that the appraisal needs to be completed.
• Link to free trial: https://www.fourteenfish.com/

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@emishealth.com. Tell them what format you need. It will help if you say what assistive technology you use.