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INICIO HEALTH LIMITED

inicioAutomate Next Generation Robotic Process Automation (RPA) & Intelligent Automation (IA)

inicioAutomate Next Generation software emulates how humans use
existing applications and systems to automate a wide range of
operational and business processes through Robotic Process
Automation (RPA) and Intelligent Automation. The solution utilises a
hybrid model with all services hosted in our AWS cloud whilst
processing happens locally.

Features

  • Frictionless Automation of IT & Business Process
  • On Demand Hosted Intelligent Robotic Process Automation (iRPA)
  • Infrastructure, Application and Process Agnostic
  • Scalable and Secure Cloud Control Center with on Premise Processing
  • Flexible commercial models
  • Integrated Web Initiation Portal and Digital Service Catalogue
  • Integrated Intelligent Orchestration, Scheduling and Management
  • Automation Component Library with access to Distributed Digital Objects
  • Extensive ability to enhance capabilities with 3rd party tools
  • Complete Intelligent Robotic Process Automation for Hyper Automation

Benefits

  • Reduces operating costs
  • Increases efficiency
  • 100% accuracy & consistency
  • Industry leading productivity 24x7x365
  • Accelerated digital transformation
  • Improved customer experience / enhanced citizen/patient outcomes
  • Optimised shared virtual resource
  • Faster process & task execution
  • Security, auditory and regulatory compliance (ISO27001 and SOC2 II Accredited)
  • Instantly Scalable Resource on Demand

Pricing

£7,850 to £18,897 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@inicio.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 2 4 4 4 6 0 5 1 7 5 2 7 8 3

Contact

INICIO HEALTH LIMITED Charlotte Bridger
Telephone: 07921 364898
Email: hello@inicio.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
BPM, ERP, ITSM, CRM and multiple Clinical Systems such as EMR
and EHR
Cloud deployment model
Hybrid cloud
Service constraints
None
System requirements
  • Operational Machine to host each Runtime Resource
  • Windows 10/11 OS, minimum of 2 vCPU & 8GB RAM

User support

Email or online ticketing support
Email or online ticketing
Support response times
Priority 1 Response within one hour. inicio will use Continuous
Effort, within Service Hours, to resolve the Fault within 12 Service
Hours. Priority 2 Response within four hours. Fault resolved by the end
of the following three Business Days. Priority 3 Response within one
Business Day. Bug fix scheduled for the next available release. Priority
4 inicio shall consider such issues or requests in the light of other
Customer requirements and will advise what action will be taken to
address the issue.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
No
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Via creation of a support ticket
Web chat accessibility testing
None
Onsite support
Yes, at extra cost
Support levels
InicioAutomate Next Generation customers are supported by all in-house resources.
Production Support is included in the annual license for no additional
fee. Production Support: All customers have access to our full database
of online troubleshooting and training resources and can open cases
using the customer web portal. It includes authorisation for up to 10
contacts to open support tickets and guaranteed email support during
normal business hours for the country of purchase. For urgent issues
(P1), our support staff will respond within one hour. You will also receive
access to our online support resources and community forums.
Business Critical Support: This is designed to meet the needs of
customers who have deployed mission-critical automations,
guaranteeing 24x7 support and availability and prompt response time
and resolutions. In addition to quarterly meetings and regular reviews of
support cases, you will benefit from a designated support team who will
be familiar with the specifics of your deployment and can quickly provide
customised support to ensure that you are receiving the maximum
benefit and success from your inicio investment.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
As part of our standardised approach to onboarding clients onto inicioAutomate, we provide sessions either virtual or in-person on the following "Introduction to Digital Workforce", "Automation Process Candidates", and "Strategic Automation Roadmap"

There is also available information as part of the inicio knowledge support that is an optional package. This includes available online courses on Product Induction, Foundation and more, plus support from our inhouse automation experts to be called off in 2 hour blocks.

inicioAutomate also provides a customer forum and knowledge base to encourage collaboration, support and idea sharing.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • Searchable Knowledgebase accessible via internet using web browser.
  • Online Customer forum accessible via internet using web browser.
End-of-contract data extraction
Inicio does not pertain or archive data used by automations
during processing. Audit logs are exportable as .CSV inicio
Automation process designs are exportable as XML based export
formats.
End-of-contract process
InicioAutomate Next Generation is hosted in AWS. At the end of any
contract term, the Client’s subscription within the inicioAutomate Next
Generation tenant will be deleted and inicio will purge any
remaining data from the inicioAutomate Next Generation Service. In
addition, all backups will be deleted once they exceed the configured
retention period. Any configuration information or log requests will be
shared at the end of the contract. For all deployment options, access to
support services and updates ceases on end of contract.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Yes
Compatible operating systems
Windows
Designed for use on mobile devices
No
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
InicioAutomate Next Generation contains two components. The Next Generation Cloud hosts the technology required to carry out the automations and is accessed via a web browser. Next Generation Design Studio is installed locally on a user machine and is where design and build of the automations takes places. The Digital Workers carry out the processing of automations and require their own machine with access to all relevant line of business applications.
Accessibility standards
None or don’t know
Description of accessibility
Inicio is committed to making all software accessible for users. The following functionality is available: - Keyboard navigation (Movement of existing stages within the design canvas, Zooming in/out on the design canvas) - Configurable text sizing and colour (Adjustable font size for all stage text, Adjustable text colour of text in design studio canvas) Within our Next Generation Cloud Service, user interfaces provide larger fonts by default and interfaces that can be tabbed through more easily for more effective keyboard navigation.
Accessibility testing
Our user interfaces have been designed to be intuitive and easy to use. The component library that we utilize to build our browser-based interfaces is being constantly enhanced based on user feedback and improving accessibility toward recognized guidelines (such as WCAG 2.1 AA) is part of our ongoing product roadmap. inicio are committed to making our technology as accessible as possible, and it’s our ambition to expand the number of accessibility features as we continue to deliver future updates to our browser-based products.
API
Yes
What users can and can't do using the API
InicioAutomate Next Generation can expose any object or process via SOAP/REST
requests to enable external applications to call automations, and can
interact with existing applications and services API in various manners,
including a built in REST capability. inicioAutomate digital workers
are not limited to interacting with target applications via the GUI, and
can also interact via API. There is an online "marketplace" of prebuilt API integrations; these
cover a variety of intelligent automation skills (learning, vision, problem
solving, collaboration, planning & sequencing, and knowledge & insight)
and enable drag-and-drop integration into ML/AI APIs offered by the
likes of Google, Amazon, Microsoft, and even custom-built solutions.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
InicioAutomate Next Generation allows appropriately permissioned users to create
custom automations suitable to the buyers needs as well as provide a
host of administrative and operational functions to configure the
environment specifically to the buyers needs. Examples include (but are
not limited to) - Custom Process Discovery, Capture and Design -
User/Group/Role configuration - Configure Operational and Business
reporting - Environment Configuration and Management inicioAutomate provides a variety of methods to do this suitable to the role and
needs of the users or groups involved.

Scaling

Independence of resources
InicioAutomate Next Generation is provisioned to our customers on
AWS to provide a unlimited scalability and performance regardless of
customer demand, growth or operational pattern. inicio's
operations team monitor the solution continuously to proactively
manage and resolve any service issues.

Analytics

Service usage metrics
Yes
Metrics types
InicioAutomate provides a number of secure and auditable options
for reporting metrics, KPIs and analytics. Dashboard: An information
dashboard is presented to each user. Its configurable and enables
users to define and present graphical reports that are relevant to their
role. System MI: Provides the capability to analyse process execution
data and return valuable insights regarding the process. The output can
take various forms including XLS, DOCX, PDF, CSV, etc and external
BI tools In process reporting: It is possible to use automation processes
themselves to generate reports allowing the automatic generation of
relevant information.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Blue Prism

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Appropriately permissioned users can export log and process data. inicio Automations can also provide data exports as part of their
operation in a number of formats and delivery mechanisms (such as as
operational reports via email)
Data export formats
CSV
Data import formats
  • CSV
  • Other
Other data import formats
  • XML
  • Tab Delimited
  • Excel
  • PDF

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Service Level Standard inicioAutomate Services will be
available to Customer for normal use no less than 99.9% of the
Scheduled Uptime. Calculation a. (Actual Uptime / Scheduled Uptime) *
100 = Percentage Uptime (as calculated by rounding to the second
decimal point) Performance Credit a) Where Percentage Uptime is
equal to or greater than 99.9%, no service credit will be due to
Customer. b) Where Percentage Uptime is less than 99.9%, Customer
shall be due a service credit. c) The service credit shall be in the
amount of 5% of the monthly subscription fee (if the subscription fee is
invoiced annually, the monthly fee is calculated by dividing the annual
fee by twelve; the service credit is as calculated on a monthly basis for
the reporting month). d) The service credit shall increase by a further
5% for each full 1% reduction in Percentage Uptime, up to a maximum
of 15%.
Approach to resilience
Both inicioAutomate Cloud and On Premise versions are designed,
architected, delivered and managed as Enterprise class applications.
Further information on exactly how this is achieved is available from
inicio on request.
Outage reporting
InicioAutomate Cloud provides a service status page as well as
proactive service notifications via email to nominated customer
contacts. inicioAutomate solutions provide various web based UI's to
allow appropriately permissioned users to monitor, alert and resolve
service outages as they occur. inicio Automations
themselves can be configured to provide any technical or business
notifications during operation, via any channel (email, web page, API
call, pdf report, etc) to allow bespoke service outage, issue or exception
reporting during processing.

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication
Other forms of authentication utilised by inicio includes secure key
card applications used extensively by the NHS, DoD, etc.
Access restrictions in management interfaces and support channels
Inicio provides detailed software security features that
enable a secure environment and methodology. These mechanisms
result in the only Enterprise RPA platform that can withstand increasing
regulatory compliance and non-repudiation requirements. • Centrally
managed user access control, limiting access to named individuals only
• Role based access according to the principle of least privilege • Multi-
Factor security, such that no individual can make changes without
secondary approval • A complete retrospective audit/changelog of all
activity • Segregation of environments with separate controls governing
each • Infrastructural security
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
12/07/2021
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
SOC2 (Type II)

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
In compliance with its ISO27001 and SOC 2 (Type II), inicio
conducts annual risk assessments and maintains disaster
recovery/COOP plans to ensure continued functionality in the event of
an emergency. Compliance is tracked a number of ways; Human
Resources tracks employee compliance with required training, IT tracks
employee compliance with hardware and software policies, and
independent third-party audits are conducted annually to ensure
compliance with ISO27001

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
InicioAutomate Next Generation offers an integrated Release
Manager within Process Repository which applies structure,
governance, and control to the Change and Release Management
processes. Process Repository controls the promotion of automations
between environments as well as ensuring that this process is only
carried out by authorised users, with all actions fully audited. Every time
a release is created or edited, this is recorded in the audit trail.
Customers with particularly strict information assurance requirements
may have different Release Managers for each environment so that, for
example, one user can create and export a Release from the
Development environment
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
For every new platform release we perform vulnerability testing. We
remediate High and Medium issues before releasing to customers. We
also utilise a vulnerability management solution (Laceworks) as part of
our platform agents to feed into our Security, Information and Event
Management (SIEM) solution.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Inicio operates a comprehensive protective monitoring
process across its services and internal operations. In the interests of
security, further details on these practices are available on request. To
date, all threats are identified and mitigated in our operations before
they become an issue.
Incident management type
Supplier-defined controls
Incident management approach
Under inicio's ISO/IEC 27001:2013 compliant ISMS, every single
security Incident is logged, tracked, managed, and resolved under a
documented process. inicio operates a no-blame policy ensuring
that all issues are immediately reported and the Incident Management
process is initiated at point of reporting. inicio has a
comprehensive IS strategy and documented policies across a number
of areas such as employee vetting, etc. Security and Vulnerability
Assessments are carried out periodically which validate the
appropriateness of controls which are in place and these include input
validation and sanitisation; authentication and access control; audit; and
management of sensitive information.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Social Value

Social Value

Social Value

Wellbeing

Wellbeing

Next generation automation allows a single client to expand recipients of the automations available without the need to stand up multiple platforms.

This enables the augmentation of more staff tasks, replacing the high volume repetitive tasks with digital workers reducing errors and releasing the human workforce to up skill for more value adding tasks, close vacancy gaps and improve their wellbeing.
A client servicing a disparate geography could use Next Gen to provide processes form a single unified platform - Primary care is a good example of this

Pricing

Price
£7,850 to £18,897 a licence a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@inicio.uk. Tell them what format you need. It will help if you say what assistive technology you use.