INICIO HEALTH LIMITED

inicioAutomate Next Generation Robotic Process Automation (RPA) & Intelligent Automation (IA)

inicioAutomate Next Generation software emulates how humans use
existing applications and systems to automate a wide range of
operational and business processes through Robotic Process
Automation (RPA) and Intelligent Automation. The solution utilises a
hybrid model with all services hosted in our AWS cloud whilst
processing happens locally.

Features

• Frictionless Automation of IT & Business Process
• On Demand Hosted Intelligent Robotic Process Automation (iRPA)
• Infrastructure, Application and Process Agnostic
• Scalable and Secure Cloud Control Center with on Premise Processing
• Flexible commercial models
• Integrated Web Initiation Portal and Digital Service Catalogue
• Integrated Intelligent Orchestration, Scheduling and Management
• Automation Component Library with access to Distributed Digital Objects
• Extensive ability to enhance capabilities with 3rd party tools
• Complete Intelligent Robotic Process Automation for Hyper Automation

Benefits

• Reduces operating costs
• Increases efficiency
• 100% accuracy & consistency
• Industry leading productivity 24x7x365
• Accelerated digital transformation
• Improved customer experience / enhanced citizen/patient outcomes
• Optimised shared virtual resource
• Faster process & task execution
• Security, auditory and regulatory compliance (ISO27001 and SOC2 II Accredited)
• Instantly Scalable Resource on Demand

£7,850 to £18,897 a licence a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@inicio.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

424446051752783

Contact

Charlotte Bridger
07921 364898
hello@inicio.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: BPM, ERP, ITSM, CRM and multiple Clinical Systems such as EMR; and EHR
• Cloud deployment model: Hybrid cloud
• Service constraints: None
• System requirements:
  • Operational Machine to host each Runtime Resource
  • Windows 10/11 OS, minimum of 2 vCPU & 8GB RAM

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority 1 Response within one hour. inicio will use Continuous; Effort, within Service Hours, to resolve the Fault within 12 Service; Hours. Priority 2 Response within four hours. Fault resolved by the end; of the following three Business Days. Priority 3 Response within one; Business Day. Bug fix scheduled for the next available release. Priority; 4 inicio shall consider such issues or requests in the light of other; Customer requirements and will advise what action will be taken to; address the issue.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Via creation of a support ticket
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: InicioAutomate Next Generation customers are supported by all in-house resources.; Production Support is included in the annual license for no additional; fee. Production Support: All customers have access to our full database; of online troubleshooting and training resources and can open cases; using the customer web portal. It includes authorisation for up to 10; contacts to open support tickets and guaranteed email support during; normal business hours for the country of purchase. For urgent issues; (P1), our support staff will respond within one hour. You will also receive; access to our online support resources and community forums.; Business Critical Support: This is designed to meet the needs of; customers who have deployed mission-critical automations,; guaranteeing 24x7 support and availability and prompt response time; and resolutions. In addition to quarterly meetings and regular reviews of; support cases, you will benefit from a designated support team who will; be familiar with the specifics of your deployment and can quickly provide; customised support to ensure that you are receiving the maximum; benefit and success from your inicio investment.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: As part of our standardised approach to onboarding clients onto inicioAutomate, we provide sessions either virtual or in-person on the following "Introduction to Digital Workforce", "Automation Process Candidates", and "Strategic Automation Roadmap" ; ; There is also available information as part of the inicio knowledge support that is an optional package. This includes available online courses on Product Induction, Foundation and more, plus support from our inhouse automation experts to be called off in 2 hour blocks. ; ; inicioAutomate also provides a customer forum and knowledge base to encourage collaboration, support and idea sharing.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Searchable Knowledgebase accessible via internet using web browser.
  • Online Customer forum accessible via internet using web browser.
• End-of-contract data extraction: Inicio does not pertain or archive data used by automations; during processing. Audit logs are exportable as .CSV inicio; Automation process designs are exportable as XML based export; formats.
• End-of-contract process: InicioAutomate Next Generation is hosted in AWS. At the end of any; contract term, the Client’s subscription within the inicioAutomate Next; Generation tenant will be deleted and inicio will purge any; remaining data from the inicioAutomate Next Generation Service. In; addition, all backups will be deleted once they exceed the configured; retention period. Any configuration information or log requests will be; shared at the end of the contract. For all deployment options, access to; support services and updates ceases on end of contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: InicioAutomate Next Generation contains two components. The Next Generation Cloud hosts the technology required to carry out the automations and is accessed via a web browser. Next Generation Design Studio is installed locally on a user machine and is where design and build of the automations takes places. The Digital Workers carry out the processing of automations and require their own machine with access to all relevant line of business applications.
• Accessibility standards: None or don’t know
• Description of accessibility: Inicio is committed to making all software accessible for users. The following functionality is available: - Keyboard navigation (Movement of existing stages within the design canvas, Zooming in/out on the design canvas) - Configurable text sizing and colour (Adjustable font size for all stage text, Adjustable text colour of text in design studio canvas) Within our Next Generation Cloud Service, user interfaces provide larger fonts by default and interfaces that can be tabbed through more easily for more effective keyboard navigation.
• Accessibility testing: Our user interfaces have been designed to be intuitive and easy to use. The component library that we utilize to build our browser-based interfaces is being constantly enhanced based on user feedback and improving accessibility toward recognized guidelines (such as WCAG 2.1 AA) is part of our ongoing product roadmap. inicio are committed to making our technology as accessible as possible, and it’s our ambition to expand the number of accessibility features as we continue to deliver future updates to our browser-based products.
• API: Yes
• What users can and can't do using the API: InicioAutomate Next Generation can expose any object or process via SOAP/REST; requests to enable external applications to call automations, and can; interact with existing applications and services API in various manners,; including a built in REST capability. inicioAutomate digital workers; are not limited to interacting with target applications via the GUI, and; can also interact via API. There is an online "marketplace" of prebuilt API integrations; these; cover a variety of intelligent automation skills (learning, vision, problem; solving, collaboration, planning & sequencing, and knowledge & insight); and enable drag-and-drop integration into ML/AI APIs offered by the; likes of Google, Amazon, Microsoft, and even custom-built solutions.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: InicioAutomate Next Generation allows appropriately permissioned users to create; custom automations suitable to the buyers needs as well as provide a; host of administrative and operational functions to configure the; environment specifically to the buyers needs. Examples include (but are; not limited to) - Custom Process Discovery, Capture and Design -; User/Group/Role configuration - Configure Operational and Business; reporting - Environment Configuration and Management inicioAutomate provides a variety of methods to do this suitable to the role and; needs of the users or groups involved.

Scaling

• Independence of resources: InicioAutomate Next Generation is provisioned to our customers on; AWS to provide a unlimited scalability and performance regardless of; customer demand, growth or operational pattern. inicio's; operations team monitor the solution continuously to proactively; manage and resolve any service issues.

Analytics

• Service usage metrics: Yes
• Metrics types: InicioAutomate provides a number of secure and auditable options; for reporting metrics, KPIs and analytics. Dashboard: An information; dashboard is presented to each user. Its configurable and enables; users to define and present graphical reports that are relevant to their; role. System MI: Provides the capability to analyse process execution; data and return valuable insights regarding the process. The output can; take various forms including XLS, DOCX, PDF, CSV, etc and external; BI tools In process reporting: It is possible to use automation processes; themselves to generate reports allowing the automatic generation of; relevant information.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Blue Prism

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Appropriately permissioned users can export log and process data. inicio Automations can also provide data exports as part of their; operation in a number of formats and delivery mechanisms (such as as; operational reports via email)
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XML
  • Tab Delimited
  • Excel
  • PDF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Service Level Standard inicioAutomate Services will be; available to Customer for normal use no less than 99.9% of the; Scheduled Uptime. Calculation a. (Actual Uptime / Scheduled Uptime) *; 100 = Percentage Uptime (as calculated by rounding to the second; decimal point) Performance Credit a) Where Percentage Uptime is; equal to or greater than 99.9%, no service credit will be due to; Customer. b) Where Percentage Uptime is less than 99.9%, Customer; shall be due a service credit. c) The service credit shall be in the; amount of 5% of the monthly subscription fee (if the subscription fee is; invoiced annually, the monthly fee is calculated by dividing the annual; fee by twelve; the service credit is as calculated on a monthly basis for; the reporting month). d) The service credit shall increase by a further; 5% for each full 1% reduction in Percentage Uptime, up to a maximum; of 15%.
• Approach to resilience: Both inicioAutomate Cloud and On Premise versions are designed,; architected, delivered and managed as Enterprise class applications.; Further information on exactly how this is achieved is available from; inicio on request.
• Outage reporting: InicioAutomate Cloud provides a service status page as well as; proactive service notifications via email to nominated customer; contacts. inicioAutomate solutions provide various web based UI's to; allow appropriately permissioned users to monitor, alert and resolve; service outages as they occur. inicio Automations; themselves can be configured to provide any technical or business; notifications during operation, via any channel (email, web page, API; call, pdf report, etc) to allow bespoke service outage, issue or exception; reporting during processing.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Other forms of authentication utilised by inicio includes secure key; card applications used extensively by the NHS, DoD, etc.
• Access restrictions in management interfaces and support channels: Inicio provides detailed software security features that; enable a secure environment and methodology. These mechanisms; result in the only Enterprise RPA platform that can withstand increasing; regulatory compliance and non-repudiation requirements. • Centrally; managed user access control, limiting access to named individuals only; • Role based access according to the principle of least privilege • Multi-; Factor security, such that no individual can make changes without; secondary approval • A complete retrospective audit/changelog of all; activity • Segregation of environments with separate controls governing; each • Infrastructural security
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 12/07/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC2 (Type II)

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: In compliance with its ISO27001 and SOC 2 (Type II), inicio; conducts annual risk assessments and maintains disaster; recovery/COOP plans to ensure continued functionality in the event of; an emergency. Compliance is tracked a number of ways; Human; Resources tracks employee compliance with required training, IT tracks; employee compliance with hardware and software policies, and; independent third-party audits are conducted annually to ensure; compliance with ISO27001

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: InicioAutomate Next Generation offers an integrated Release; Manager within Process Repository which applies structure,; governance, and control to the Change and Release Management; processes. Process Repository controls the promotion of automations; between environments as well as ensuring that this process is only; carried out by authorised users, with all actions fully audited. Every time; a release is created or edited, this is recorded in the audit trail.; Customers with particularly strict information assurance requirements; may have different Release Managers for each environment so that, for; example, one user can create and export a Release from the; Development environment
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: For every new platform release we perform vulnerability testing. We; remediate High and Medium issues before releasing to customers. We; also utilise a vulnerability management solution (Laceworks) as part of; our platform agents to feed into our Security, Information and Event; Management (SIEM) solution.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Inicio operates a comprehensive protective monitoring; process across its services and internal operations. In the interests of; security, further details on these practices are available on request. To; date, all threats are identified and mitigated in our operations before; they become an issue.
• Incident management type: Supplier-defined controls
• Incident management approach: Under inicio's ISO/IEC 27001:2013 compliant ISMS, every single; security Incident is logged, tracked, managed, and resolved under a; documented process. inicio operates a no-blame policy ensuring; that all issues are immediately reported and the Incident Management; process is initiated at point of reporting. inicio has a; comprehensive IS strategy and documented policies across a number; of areas such as employee vetting, etc. Security and Vulnerability; Assessments are carried out periodically which validate the; appropriateness of controls which are in place and these include input; validation and sanitisation; authentication and access control; audit; and; management of sensitive information.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  Next generation automation allows a single client to expand recipients of the automations available without the need to stand up multiple platforms.; ; This enables the augmentation of more staff tasks, replacing the high volume repetitive tasks with digital workers reducing errors and releasing the human workforce to up skill for more value adding tasks, close vacancy gaps and improve their wellbeing.; A client servicing a disparate geography could use Next Gen to provide processes form a single unified platform - Primary care is a good example of this

Pricing

• Price: £7,850 to £18,897 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@inicio.uk. Tell them what format you need. It will help if you say what assistive technology you use.