Corporate Project Solutions

Microsoft Teams Adoption and Change Management Services

Microsoft Teams offers you the opportunity to digitally transform and adopt modern ways-of-working. User adoption is key to maximising your ROI when deploying Teams. CPS support customers to deliver robust Change/ Adoption Plans blending scenario-based configuration/ Teams templates.

Features

• Change management strategy design and delivery
• Stakeholder analysis (strength of the sponsorship coalition)
• Project Risk assessment (level of risk pertaining to the project)
• Integration of change management with project delivery
• Change management readiness assessments
• Change management plans: communication, sponsorship, resistance, coaching & training
• Change management & transition support: communications, resistance, coaching & training
• Office 365 (Collaboration, Communication, Productivity, Teams)
• EM&S (Identity/Access Management, Threat Protection, Information Protection, End-point Management)

Benefits

• Objective assessment of your organisations readiness to change
• Objective assessment of your organisations ability to change
• Increased Return on Investment, through increasing the speed of adoption
• Increased Return on Investment, through increasing the utilisation of change
• Increase in Adoption through greater awareness & desire for change
• Increased workforce engagement from End-user to Sponsor
• Less disruption through proactive resistance management
• Risk Mitigation (lost productivity, workforce turnover, over running project costs)
• Prince2 and ProSci Certified Change Management Professionals

£675 to £1,395 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@cps.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

424598219762844

Contact

Sales Administration
01628 321321
sales@cps.co.uk

Planning

• Planning service: Yes
• How the planning service works: CPS endorse the ProSci® Change Management approach and the ADKAR® model with all of our Change Management engagements. Our ProSci® certified Change Management Practitioners support during the initial assessment of the change, working with key stakeholders to create and initiate various Change Management artifacts, including:; 1. The 4 Ps (Project, Purpose, Particulars & People); 2. Communications plan; 3. Sponsor Roadmap; 4. Training plan; 5. Coaching plan; 6. Resistance Management plan
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Office 365
  • Microsoft 365
  • Teams
  • Teams Premium
  • Copilot

Training

• Training service provided: Yes
• How the training service works: CPS is a Prosci® based Business Change Consultancy. We recognise the importance of change in driving successful user adoption. A key component of this is effective training and hand-over. We offer a range of training options, including: Formal - classroom / remote training (for end-user and solution administrators Informal Knowledge Transfer through on-site, team-based working Train the trainer - we train your people to deliver training (may require purchasing of training IP)
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: When assisting you with the transition to cloud services or migrating between cloud platforms, the focus on Adoption and Change Management (ACM) is crucial to ensure a smooth and effective move. Initially, we engage with stakeholders to understand their specific needs, objectives, and concerns, tailoring the migration strategy to align with your business goals. This involves detailed planning sessions where we map out the migration process, emphasising minimal disruption to operations and ensuring data integrity. A vital part of the ACM process is comprehensive training and support, designed to familiarise users with the new cloud environment. This includes hands-on workshops, easy-to-follow guides, and ongoing support channels, enabling users to leverage the full potential of cloud technology confidently. We prioritise clear, consistent communication throughout the migration journey, providing regular updates and being responsive to feedback and concerns. This ensures that all team members are on board, understand the benefits, and can adapt to changes seamlessly. Moreover, we implement feedback loops to capture user experiences and address any issues promptly, fostering a culture of continuous improvement. By emphasising user adoption and efficient change management, we facilitate a smoother transition, ensuring that you can quickly realise the cloud's benefits.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our clients expect Quality Assurance as part of all engagements and CPS routinely provide architectural oversight and QA via dedicated resources, often as part of a blended team. ; ; In line with solution implementation and/or on-boarding, CPS will undertake rigorous performance-based System and Integration Testing as well as support User Acceptance Testing (UAT) prior to the sign-off and launch of any application.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Following an on-boarding process, CPS can provide support services for Microsoft 365, Dynamics 365 and Azure-hosted solutions. Given the nature of the cloud we typically provide remote support services for cloud-hosted solutions and services. In the absence of non-cloud related issues (such as connectivity, firewall, etc), cloud-related support incidents often involve managing and resolving issues through cloud-vendor support processes. CPS follow the ITIL Incident Management process.; ; CPS can provide ongoing SIEM event and alert monitoring, including Microsoft Sentinel.; ; CPS offer two levels of support:; Level 1 - Reactive Support - Something goes wrong and the customer calls or emails for help.; Level 2 - Managed Service - We monitor the environment and carry out proactive maintenance of the solution. ; Both of these services are run by our dedicated Service Desk. As part of this service CPS will assign a Cloud Support Engineer.; Both Level 1 and Level 2 will have assigned Technical Account Managers as standard.

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: CPS has a Managed Service (MSP) offering with a dedicated UK-based support team. CPS can offer remote and/or onsite tactical support through to full outsourced managed service. CPS adheres to defined support SLAs based on issue severity and priority. For all customer queries, CPS provides an initial response time of under 1 hr for questions received within Standard Business Hours. Weekend questions (Priority One only) and normal SLA's apply. As standard, all CPS customers are assigned a dedicated Account Manager who will also be on hand to support and address customer queries with no charge.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: Microsoft Teams
• Support levels: CPS offer two levels of support:; Level 1 - Reactive Support - Something goes wrong and the customer calls or emails for help.; Level 2 - Managed Service - We monitor the environment and carry out proactive maintenance of the solution. Both of these services are run by our dedicated Service Desk. As part of this service CPS will assign a Cloud Support Engineer.; Both Level 1 and Level 2 will have assigned Technical Account Managers as standard.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification
• ISO/IEC 27001 accreditation date: 21/01/2023
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: Microsoft Solutions Partner | Security

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At CPS, we take our environmental impact seriously. We are measuring and reducing our carbon emissions and have set a progressive target to reduce emissions 50% by 2030 and achieve Net Zero by 2050. This involves the continuation of various measures and activities, already being implemented and embraced by our people, for example: the continued maintenance of our ISO:14001 accreditation, meetings via Microsoft Teams, a “Think Local” approach to sourcing quality suppliers, the implementation of an electric vehicle scheme and cycle to work programme, and maintaining a paperless office. Moving forward, our commitment to reduced carbon emissions will continue to grow with the implementation of further measures such as: the introduction of a Sustainable Travel Policy to support employee behavioural change to business travel, commuting and parking, introducing a remote working policy alongside the reduction of office space to encourage remote working and reduce travel to office, and the roll out of carbon training to all our colleagues.

  Covid-19 recovery

  As CPS navigates the post-pandemic era, we remain committed to bolstering the UK's economic revival and ensuring the well-being of our employees. Our procurement strategy prioritises UK-based suppliers, circulating capital within the local economy. To accommodate the new normal, we've reimagined our workspace design, focusing on flexible environments that foster collaboration and innovation while ensuring safety. We've enhanced our mental health support programs, acknowledging the profound impact COVID-19 has had on mental well-being. Additionally, our professional development initiatives have been recalibrated to equip our workforce with the skills necessary for a digital-first economy, thereby ensuring their growth and adaptability. By implementing remote working options, we are sustaining productivity and contributing to reducing commuter congestion, supporting a greener economy. Our approach is holistic – we are enhancing our business operations and nurturing our workforce to be stronger, resilient, and future-ready.

  Tackling economic inequality

  CPS champions economic equality by considering local employment alongside UK wide recruitment, helping communities in our local areas, while fostering equitable growth. Our apprenticeship schemes unlock career opportunities, offering hands-on experience that cultivates skilled professionals across diverse socio-economic backgrounds. Alongside this, our graduate programmes are designed to nurture emerging talent, providing the essential tools for success in a dynamic marketplace. These initiatives stand at the core of our commitment to inclusivity, propelling opportunity and progression as shared values within our society. Through these efforts, CPS asserts its role as a responsible corporate citizen, actively shaping a more equitable and balanced economy.

  Equal opportunity

  CPS steadfastly upholds an inclusive work environment, endorsing equal opportunity and safeguarding against all forms of unlawful discrimination — whether based on ethnicity, gender, pregnancy, marital status, gender identity, disability, faith, age, or sexual orientation. Our policy is designed to dismantle any prejudiced practices, fostering an ethos where diversity is not only respected but is integral to our collective success. Our aim extends beyond our internal operations to ensure equitable access to our services and products for all clients and customers, affirming our belief in respect and dignity for every individual we engage with. In alignment with our Data Protection Policy, we manage all personal data with the utmost integrity. The goals of this policy are clear: to eradicate discrimination, ensuring compliance with the Equality Act 2010. We are committed to fair practices in all HR processes, from hiring to promotion, and from professional development to compensation. Decisions are based solely on individual ability, achievements, expertise, and efficiency. This commitment reflects our ongoing dedication to meritocracy and the fair treatment of all employees and stakeholders in line with the most current UK government guidelines.

  Wellbeing

  CPS is at the forefront of championing the health and wellbeing of our team, underscoring the significance of both physical and mental health across all levels of our operations. Our commitment to fostering a positive workplace culture is evident in our modern, flexible working strategies. These include: - Hybrid working models, which empower our employees to deliver exceptional results from any location within the UK, harnessing the benefits of both office-based and remote working to enhance productivity and work-life balance. - The implementation of a 9-day working fortnight, offering our staff a well-deserved break every second Friday, ensuring rest and recuperation which is integral to sustained performance and employee satisfaction. - Comprehensive healthcare provisions that encompass mental health support, reflecting our recognition of the importance of holistic health for our staff's overall wellbeing. These measures are part of our continuous effort to adapt to the evolving work landscape, reinforcing our dedication to the prosperity and resilience of our employees and, by extension, the organisations we serve.

Pricing

• Price: £675 to £1,395 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@cps.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.