TOCALABS LIMITED

Spectral AI Platform

Spectral is a unified AI platform that serves as the central nervous system for organisations, enabling customers to harness the full power of AI with confidence. Spectral transforms scattered, high-risk AI usage into a strategic asset, providing the governance, security, and flexibility required to drive value and improve patient care.

Features

• Unified AI Aggregation
• Configurable Auditing & Governance
• Community & Enterprise Marketplace
• Local LLM Management
• Secure and Resilient

Benefits

• A single gateway to a wide array of AI platforms
• Create and manage pre-configured AI functions
• A central hub for sharing and discovering pre-configured AI functions
• A robust auditing system to track all AI interactions
• Simplified management of locally hosted LLMs

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@toca.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

424712051726736

Contact

Carolyn Pinkney
+44 20 8050 1502
info@toca.io

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements:
  • Modern Web browser (i.e. Chrome, Firefox, IE, Edge, Safari)
  • Linux (Ubuntu 22.04) for deployment

User support

• Email or online ticketing support: Yes
• Support response times: Telephone and Email support is available during normal business hours i.e. Monday to Friday between 9am and 5pm GMT.; Out-of-hours incidents (including at weekends and UK public holidays) will be forwarded to an out-of-hours support team who will be able to recommend action for critical priority incidents.; Initial response time for the applicable severity level, during normal business hours (9am-5pm Monday-Friday) is:; Level 1 - Critical - 2 hours; Level 2 - High - same day; Level 3 - Medium - within 2 working days; Level 4 - Low - within 5 working days
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Customer Support during business hours is included within the Subscription based on the following scope.; ; Customer Support is provided for incidents and problems with the Platform, including:; Toca Core Server; Toca Bots (Windows & Linux); Toca Actions & App Components created and supplied by Toca; Toca Cloud Hosting; ; Customer Support includes support for:; Incidents - Identifying and troubleshooting problems in the system; Root cause analysis; Assistance with issues during installation; Assistance with issues during upgrades; Identifying and creating bug reports; Guidance around implementation and configuration; ; Customer Support does not include support for:; Projects built on Toca or Integrations with Customers’ or third party systems, however this can be provided as part of a Managed Service or ad-hoc Professional Services.; Customer or third party systems used for On-Premise deployments.; Customised Actions or App Components, i.e. that are created or modified by Customers or a third party.; End of Life, Beta, Release Candidate or Development Releases.; End Users of Apps developed on Toca.; Adhoc Professional Services are priced at GBP 1200 per day plus VAT
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: This is a combination of live training sessions (remote or onsite), online training and user documentation. Toca training is designed to comprehensively bring staff up to speed on the platform as quickly and comprehensively as possible; Documentation allows users to reference all system functions offered by the platform. This is a combination of technical documentation and narrative-driven documentation, this ensures that everyone, regardless of experience, can get up speed quickly.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: At the end of the contract, we will provide a downloadable file of your scripts, reports and user data. This can also be done from the admin dashboard.; Included:; • Teardown of the service.; • Export of the user’s data via a downloadable link.
• End-of-contract process: Included: Teardown of the service. Export of the users data via a downloadable link. Not included: Removal of bots from the customers internal platforms (this must be done by their internal teams). De-integration of the service from other 3rd party platforms that the customer has integrated.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems: Linux or Unix
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobiles are available to use within the Trusts network
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Users can administer offline LLM AI models through the API. ; Users are also able to create and manage AI functions that leverage the LLM models.; Lastly, users can administer user accounts via the API.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: We vertically partition the platform so that a service gets a guaranteed amount of server resources.; We can also increase resources utilised by the server as the user base of the platform rises.

Analytics

• Service usage metrics: Yes
• Metrics types: All actions that are performed by the applications are tracked and can be accessed via a dashboard
• Reporting types: API access
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Via the Toca platform, users can download workflows, activities, data and reports. The file format is JSON
• Data export formats: Other
• Other data export formats: JSON
• Data import formats: Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Toca targets a service level availability of 99.995% Severity Levels ● Level 1 - Critical: Production application down or major malfunction affecting business and high number of staff ● Level 2 - High: Serious degradation of application performance or functionality ● Level 3 - Medium: Application issue that has a moderate impact to the business ● Level 4 - Low: Issue or question with limited business impact Initial Response Times Toca will use commercially reasonable efforts to meet the target initial response time for the applicable severity level, during normal business hours (9am-5pm Monday-Friday) Level 1 - Critical - 2 hours Level 2 - High - same day Level 3 - Medium - within 2 working days Level 4 - Low - within 5 working days Escalation: If an incident is reported that cannot be resolved by a Support Request, or is not handled within the appropriate response times, then the issue should be escalated, via the following process. 1. Escalation to the Primary Contact within the Customer organisation. 2. Escalation by the Primary Contact to a senior manager or executive within Toca - all contacts will be provided
• Approach to resilience: Available upon request
• Outage reporting: Monitoring and email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: These sit on different networks and are controlled with different security, authorisation and firewalls.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Less than 1 month

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Security Policy, Punitive Actions Policy, Privacy Policy, Physical Access Control Policy, Password Security and Control, Logical Access control, Incident Response and Management, Data Classification Guidelines, Application Software Security, Acceptable Usage Policy. Any new employees will complete the Toca Information Security Awareness Training, Toca refresh this training every year for the entire organisation to ensure all employees fully understand their obligations. Toca have an Information Security Management Team and an appointed Information Security Officer and our processes and policies are in accordance with the following: ISO27001:2013 Information Security Management. ISO/IEC 27017:2015 Security Controls for Cloud Services. ISO/IEC 27018 Cloud Privacy Protection. ISO 9001:2015CISSP Certified Information Systems Security Professional.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our approach is a variation of ITIL adapted for continuous delivery.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Our full approach is not disclosed here, however, in summary we use automated intrusion detection systems. Automated lock down procedures and isolation. Non urgent patches are deployed nightly, or as soon as feasible if urgent (in conjunction with a network lockdown if necessary) CVE databases.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: We have undisclosed internal systems to detect unauthorised change on our systems. We use Intrusion Detection Systems. Our response time is based on the impact.
• Incident management type: Undisclosed
• Incident management approach: Our approach is a variation of ITIL. Toca have an Incident Response and Management Policy and Process. All employees are trained in Information Security Awareness and what to do if an incident occurs. Toca achieve information security with; Training and awareness; Policies, governance and working practices; Monitoring and auditing (internal and external); Technical and physical controls; Least privileged access; Password complexity; Organisation culture and recruitment; Each security incident is documented in line with ISO/IEC 27001 standard.; Tocalabs also achieved 'standards exceeded' with the NHS England Data Security Protection Toolkit
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation
• ISO/IEC 27001 accreditation date: Monday 25 November 2024
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Citatation
• ISO 9001 accreditation date: Monday 25 November 2024
• What the ISO 9001 doesn’t cover: None
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Deb883e7-6bd5-40bc-95e3-92ae5656da4a
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 58bba583-676a-4d07-99e2-4d301055d788
• Other security certifications: Yes
• Any other security certifications:
  • ISO 27017:2015
  • ISO 27018:2014

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@toca.io. Tell them what format you need. It will help if you say what assistive technology you use.