SafetyCulture (UK) Ltd

SafetyCulture

SafetyCulture is an inspection app used to empower your workers in the field. Combined with the web platform, SafetyCulture provides visibility and insights to help raise safety and quality standards across an organisation. Your team can collect consistent data, standardise operations, send reports, identify failed areas and get problems resolved.

Features

• Mobile Inspections (with offline capability)
• Photographic and Written Evidence
• Corrective Actions
• Real-time Reporting
• Detailed Analytics
• Integrations & API
• Incident Reporting
• Scheduling

Benefits

• Real-time visibility via an analytics platform
• Save time and money with mobile inspections anytime, anywhere
• Paperless solution
• Full accountability via collaborative actions (in real-time)
• Reduce incidents
• Increase productivity
• More inspections completed on time

£185 a user a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@safetyculture.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

424747490562129

Contact

Dawid Jaworski
+441617681124
g-cloud@safetyculture.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No.
• System requirements:
  • IoS
  • Android

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Email within 4 hours (Mon-Fri) and 24 hours on a weekend.; Live Chat is available within 2mins (Mon-Fri) and 24 hours on a weekend.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: A live chat symbol will appear on the bottom right-hand corner of the mobile application or website.
• Web chat accessibility testing: We use a third party application.
• Onsite support: Onsite support
• Support levels: We supply technical and account management support for initial set-up and ongoing maintenance of the account (at no additional cost).
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We offer a 30-day free of charge trial, alongside written and video training content and online workshops. There is also an option for an enterprise package including full on-boarding and continuous account management.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Upon termination of the contract, you can request through our support team a full extract of your data in a compatible format, such as CSV, PDF, JSON.
• End-of-contract process: Online service will be terminated if initiated by the customer. Archived data will remain securely stored indefinitely at SafetyCulture and customers discretion. ; ; Subject data requests can be submitted and data can be removed as per GDPR legislation.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile app is designed as a data capture front end. Full access to administrative functions and analytics is only available on the web portal.
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: Yes
• What users can and can't do using the API: Please refer to: developer.safetyculture.io
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: IAuditor uses a horizontally scalable architecture at each application layer including the API, services and database. The architecture utilises autoscaling of stateless servers, caching and asynchronous events to enable scaling to higher workloads. Capacity can be reviewed prior to batch user onboarding.

Analytics

• Service usage metrics: Yes
• Metrics types: This is available via our analytics platform.
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: We have an open API which can be used to export audit data in JSON or PDF format. From the website, you can export data in CSV and PDF format, too. We also offer customer-facing, open source tools (coded in Python) for exporting inspection data in bulk into CSV, PDF or JSON formats.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Word
  • Excel

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Please review our Terms and Conditions for SLA terms: https://safetyculture.com/legal/terms-and-conditions/
• Approach to resilience: Application architecture is designed to be resilient to individual server failure.; External monitoring from multiple geographies. Internal monitoring and alarm for each piece of functionality, with 24x7 on-call paging roster to engineering and operational staff with automated escalation. Incident management procedure to address interruptions to availability based on impact severity. Status page to communicate outages to customers via SMS via opt-in.
• Outage reporting: https://status.safetyculture.com/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: SafetyCulture takes strong measures to help protect customer data from inappropriate access or use by unauthorized persons, either external or internal and to prevent customers from gaining access to one another’s data. SafetyCulture personnel will use customer data only for purposes compatible with providing customers the contracted services, such as troubleshooting technical support requests. For full details please refer to the SafetyCulture Privacy Policy.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: SafetyCulture adopts controls as outlined in our Security Whitepaper and in accordance with standard market practice for SaaS providers. We are using the NIST Cybersecurity Framework as a basis for our controls, with an external assessment. Our Information Security Policy is aligned with ISO 27001 standard. As AWS is one of our primary providers, and stores all of our product data, we engage with them using​ t​he Shared Responsibility Model​ for security and compliance. AWS are included in the ACSC Certified Cloud Services List (CCSL) for the classification of PROTECTED: https://acsc.gov.au/infosec/irap/certified_clouds.htm
• Information security policies and processes: Our approach to cybersecurity is:; • Customised to our unique requirements, but takes into account industry-accepted good practice when it comes to cybersecurity through industry standards such as ISO 27001 and the NIST Cyber Security Framework;; • Documented, reviewed and updated on a regular basis – we review our security policies at least annually, and update them more regularly where material changes are required;; • Focused on a combination of people, process and technological measures to ensure we have a defence-in-depth approach to security that corresponds with the level of risk we face.; All our external partners and staff are expected to be part of our cybersecurity mission and comply with our policies.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: SafetyCulture employs change tracking and version control to actively monitor and manage changes to the SafetyCulture code base by the development team and detect erroneous, malicious or vulnerable changes. Permission to deploy code to the SafetyCulture production or testing environment is restricted to necessary personnel only and source control access is heavily restricted. SafetyCulture operates an independent testing environment where changes can be tested by developers and other invited testers in the live infrastructure environment without impacting the primary operations of SafetyCulture.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: SafetyCulture employees actively monitor running SafetyCulture instances examining logs and data trends to identify malicious user activity, identify vulnerabilities and debug issues. Employees actively monitor user feedback, support tickets and social and publishing mediums for activity which may suggest malicious activity within or threats. Anonymous usage statistics are also collated and analysed on a regular basis as part of SafetyCulture’s monitoring programs. SafetyCulture also tracks many key performance and error metrics and maintains full activity logs of all requests, activities, and errors using a centralised log retention system. SafetyCulture Pty Ltd remediates identified vulnerabilities according to their assigned priority.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: SafetyCulture uses multiple AWS services to provide a layered approach to network security. AWS Shield (standard) provides DDoS protection, AWS WAF provides Web Application Firewalling capabilities, AWS Application Load Balancers provided layer 7 load balancing. Additionally, AWS CloudFront CDN is utilized where possible to ensure optimal performance and security capabilities. AWS IAM, AWS Security groups & network ACLs are also employed to limit & restrict traffic flows internally.
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents are managed by following our incident management procedure. Ongoing incidents will be published to affected customers via in-application notification, email, and social media channels. Availability below our SLA will be published with details of the incident after remediation.; ; We are not able to provide timelines for resolution of a vulnerability. Resolution times will depend on the severity of the vulnerability and may include round-the-clock engineering until resolved.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Through the use of iAuditor, organisations are able to digitise paper-based inspections, saving paper and reducing the environmental impact.

Pricing

• Price: £185 a user a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: 30-day trial period with full product capability.
• Link to free trial: https://safetyculture.com/

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@safetyculture.com. Tell them what format you need. It will help if you say what assistive technology you use.