Hitachi Solutions

Artificial Intelligence (AI) and Machine Learning (ML)

Artificial Learning AI and Machine Learning ML strategies and adoption roadmaps aligned with GOV UK AI standards, leveraging Azure services. We integrate AI into your services, ensuring compliance with governance protocols. From chatbots to citizen-facing platforms, we provide strategy, architecture, implementation, and support for optimal outcomes.

Features

• Hitachi AI Playbook: Strategic service supporting AI adoption foundations.
• Align business use cases with appropriate AI technology.
• Advisory services: data quality, AI adoption, risk mitigation, compliance, governance.
• Generate high-quality Generative AI output through data improvements.
• Adhere to National AI strategy, TCoP, Service Standard, NCSC principles.
• Generative AI, Azure Open AI.
• Azure AI Services: Content Safety, Vision, Language, Speech, Translator.
• Azure Bot Service, Azure AI Search.
• Azure Machine Learning: Automated ML, hyperparameter optimisation, ML-Ops.

Benefits

• Support government in AI adoption (education, workshops, adoption roadmap).
• Adhere to GOV UK Generative AI Framework, Data Ethics, principles.
• Ensure humans have final decision-making authority in AI design.
• Rapid prototyping for user engagement, feedback collection, business use cases.
• Establish governance structure to support AI strategy.
• Training and AI adoption.
• Track AI benefits realisations.
• Enhanced efficiency and productivity in government operations.
• Improved decision-making through data-driven insights.
• Better delivery of public services and policy outcomes.

£435 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hsuk-enquiries@hitachisolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

424752128903534

Contact

Hitachi Solutions Enquiries
0203 198 5136
hsuk-enquiries@hitachisolutions.com

Planning

• Planning service: Yes
• How the planning service works: Hitachi employs a user-centred approach, beginning with comprehensive planning from kick-off to discovery, aligning cultural aspects. We follow a structured process, integrating design thinking with Cloud Discovery Workshops, adhering to the GDS Service Standard and Technology Code of Practice, as required. Planning involves stakeholder engagement, capability assessments, compliance considerations, and architecture assessments. We develop migration plans, align cloud architecture with goals, and create roadmaps with timelines and milestones. Additionally, we provide training and support to buyer/supplier teams, ensuring capability-building and alignment with future states tailored to diverse user groups' needs.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Organisations transitioning to cloud-based applications recognise the importance of fostering sustainable skills and cultural shifts alongside implementing cloud solutions. We assist in adopting best practices in cloud technology, fostering an environment conducive to growth. Training for cloud software and hosting services can be designed specifically to meet each Buyer’s requirements. Typical programmes include mixed teams collaborating during engagements, focusing on skill development and behavioural coaching for cloud application delivery through co-location, code review, pair programming, and peer coaching. We help organisations transcend project teams, enhancing culture, leadership, strategy, structure, and processes to deliver valuable cloud services. We tailor enablement plans to suit specific needs, offering workshops, bespoke classroom training, and Train-the-Trainer services to ensure comprehensive learning and adoption.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Hitachi has developed a comprehensive methodology known as Consensus which incorporates lessons learnt from hundreds of previous implementations to ensure repeatable success on new projects. Consensus provides a repository of tools and documents that make it simpler to deliver complex projects and programmes on time and on budget. All delivery modes are supported, including Agile, Waterfall and our hybrid approaches known as ‘Essentials’, which are centred on pre-configured solutions with rapid iterations of development, allowing customers to go live with projects more quickly and more cost-effectively. Key to set-up is understanding the transition from legacy systems and approaches to the new ways of working. Hitachi is particularly skilled in the migration of data to ensure seamless transition. Our Consensus methodology is summarised in the attached Service Definition document.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Hitachi Solutions offers three quality assurance methods:; 1. The Consensus methodology provides comprehensive guidance for the entire system development lifecycle.; 2. Our delivery management assigns a manager to each engagement, ensuring quality.; 3. Our customer satisfaction process applies to Buyer engagements.; All projects undergo an internal QA Review every 3 months, covering project management and governance, ensuring method consistency, accurate planning, effective tracking, risk and issue management, and change control. Early problem detection is prioritised, with results communicated through governance structures. Performance testing for Cloud Hosted solutions typically focuses on network performance.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We offer expert support services, easing the burden on organisations' IT departments by managing their cloud-based applications. With vast experience in optimizing both bespoke and off-the-shelf business applications across diverse cloud environments, we ensure smooth operation and performance.; We assist many clients with legacy applications and integration points, seamlessly transitioning support from previous providers or clients to our team. Our swift resolution of problems and performance issues boosts user satisfaction levels.; Our IT Service Management process adheres to ITIL v4 standards and upholds top-tier quality principles outlined in ISO9001, ISO27001, and ISO27701. Our comprehensive services encompass incident investigation, service desk support, change controls, service and supplier management, consultancy, hosting and cloud services, solution upgrades, and training.

Service scope

• Service constraints: No constraints are envisaged. Each service will be tailored to meet the client’s support requirements and priced accordingly. Please see attached T&Cs.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We typically respond within 30 minutes, depending on the incident categorisation and prioritisation as defined in a tailored service level agreement (SLA) per service.; The tailored SLA also defines the agreed hours of support service available, which can range from 24x7 to weekdays 09:00 to 17:00.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Our IT Service Management process aligns with ITIL v4 standards and adheres to quality principles outlined in ISO9001, ISO27001, and ISO27701. Our extensive services cover incident investigation, service desk support, change controls, service and supplier management, consultancy, hosting and cloud services, solution upgrades, and training. We customise our support to meet user needs, offering various support levels as requested by clients. This includes first, second, and third-line support, along with different coverage hours such as UK business hours, extended business hours, US business hours, and 24/7 support. We provide real-time telephone support, email support, and on-call assistance, with costs tailored to match client requirements. Each engagement features a dedicated account manager, supplemented by a cloud support engineer or technical account manager as needed.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 17/02/2016
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Hitachi Solutions is committed to carbon neutrality at all our sites by 2030 and we are working to achieve Net Zero across our value chain by 2050. Our carbon footprint is validated externally, and we are working with a science-based reduction plan. Our environmental management system is compliant with ISO14001.; ; Carbon Neutral Projects – Working in partnership with our customers.; We aim to deliver carbon-neutral projects. This requires working in partnership with our customers to minimise our impact. From the outset, we’ll work with you to forecast our programme emissions and establish a baseline, allowing us to set ambitious project emissions goals. Next, we’ll work to embed sustainable practices into our project delivery. This approach helps us to reduce our impact and we will typically offset all residual emissions by investing in Verified Carbon standard projects. We collaborate closely on sustainability with our customers sharing knowledge throughout our engagement.; ; Sustainable Solutions; We have aligned our solution approach with the Greening Government Commitments and the GDS Technology Code of Practice to ensure we meet user needs in a sustainable manner. All our consultants (both technical and delivery) complete green coding training to understand the principles of sustainable software delivery and are certified with the Green Software Foundation’s Green Software for Practitioners exam.; ; Our team follows the “Well-Architected Framework” approach, which incorporates a lean, user-centric design methodology. Effective user research helps deliver process and resource efficiency and ensures this is implemented as an integral part of our solutions.; ; We deliver our projects where most effective. We work closely with our customers to ensure that our sustainability policy meets your business requirements, working remotely where possible and minimising travel when necessary. For transparency, we provide a comprehensive report on all our sustainability-related activities and performance against targets.

  Covid-19 recovery

  Hitachi Solutions has a hybrid working set-up granting our people flexibility around both business and personal requirements, reducing barriers to employment for those with additional responsibilities, improving productivity and employee satisfaction whilst heightening our business resilience to disruptions such as public health crises like COVID-19.; ; We continue to support the ongoing physical and mental health of our people who may still be impacted or have loved ones impacted by COVID-19 and/or associated illnesses such as ‘Long COVID. We continue to improve our understanding of how these illnesses have impacted and still impact people today, strengthening our ability to respond effectively to similar situations in the future.; ; Building upon our ad-hoc digital skills sessions, we are introducing a new ‘Digital Ally’ programme. This programme aims to reach thousands of digitally excluded individuals across the UK and work towards equitable and accessible inclusion for all. We have a specific focus on areas where there are significant skill gaps, poverty, marginalisation, or accessibility challenges across the UK and in our European sites.; ; Collaboration is key to meaningful impact across communities in the UK, as is illustrated in our partnership with Manchester Young Professionals (MYP), allowing us to contribute to the vibrant and expanding network of professionals in Manchester through visible presence, mentoring, talks and upskilling.; ; We use our expertise and position in the market to support non-profit organisations. In 2023, we completed a Pro-Bono project for the UK-based charity Young Lives vs Cancer and are currently supporting our charity partner Mind, the UK’s leading Mental Health charity, with a CRM pro-bono project.

  Tackling economic inequality

  Hitachi is dedicated to ensuring that inclusivity, accessibility and equity are at the heart of digital transformation, innovation and future technology.; ; At our core, nurturing young talent and early careers is a source of immense pride. Our dedication extends through work experience sessions, internships, and graduate schemes across the UK and Europe, showcasing our commitment to fostering future talent.; ; - The SPACE program offers paid, project-based roles alongside top consultants, engaging participants in global Microsoft Technology projects.; ; - Our Graduate Learning and Development program offers a fast track into IT consultancy, exposing individuals to diverse, large-scale projects across industries alongside top-level consultants worldwide.; ; - Our Work Experience programme has been revamped to align with our mission of reducing the barriers to those in deprived areas or from marginalised groups, supporting accessible and equitable opportunities to those who would often face barriers gaining access or exposure to the tech industry. These programs aim to offer valuable exposure to the technology sector, guiding young talent toward potential career paths.

  Equal opportunity

  At Hitachi, our commitment to diversity, inclusion, and equity is ingrained in our culture and ethical values. We champion this commitment through impactful initiatives such as our DEI programme, our diverse recruitment panels and our Enlightening Talk series helping to raise awareness and understanding of different and important topics such as inclusion, discrimination, volunteering, wellbeing and mental health.; ; We're dedicated to narrowing the disability employment gap, proudly standing as a Disability Committed Employer.; ; Our ethical standards extend to suppliers who share our values. Aligned with government initiatives like the Good Work Plan, we advocate for Fair and Decent Work. As a Living Wage and Disability Committed Employer, we follow the Mental Health at Work Commitment.; ; Our Diversity, Equity and Inclusion Open Space Forum (DEI OSF) operates independently of the leadership team, driving cultural improvements that embrace diverse backgrounds. Recently enhanced, it now extends to 4 Employee Resource Groups (ERGs), providing spaces of mutual understanding for Women, Disabled/Neurodivergent individuals, different ethnicities, backgrounds and cultures, and those who identify as part of the LGBTQIA+ Community and their allies. Their feedback to the DEI OSF fosters an environment where everyone’s voice is heard and valued whilst granting a sense of belonging at Hitachi.; ; We are proud to be recognised as a Great Place to Work® certified company. Over 93% of people say they are treated fairly regardless of their race, age, or gender. 85% of people feel like they can be their authentic selves at work, and 86% would strongly endorse Hitachi Solutions as a great place to work.

  Wellbeing

  At Hitachi Solutions, our teams' wellbeing is our highest priority, stemming from a genuine care for our people. We've established a network of certified Mental Health First Aiders across our European and UK sites, providing accessible support, proactive assistance, and guidance toward necessary support services.; ; Our Wellbeing Advocates curate a diverse calendar of initiatives, from virtual group sessions to wellbeing walks and mental health training. We're introducing short sessions like workplace meditation and yoga to aid stress relief.; ; In 2023, we launched the KOROKO Podcast, an internal platform where our team members openly share their personal experiences. We aim to emphasise our common humanity and the universality of facing tough situations. We celebrate and encourage an environment where openness and vulnerability are embraced.; ; In Mental Health Awareness Week 2024, we launched ‘HiWell’, a new wellbeing app empowering our people to manage their own wellbeing by equipping them with insight and tools to help monitor and manage the following areas: career, mental health, physical health, finance and relationships. This engagement also provides Hitachi Solutions with valuable anonymous data proactively informing us of real concerns and areas we can address as a business to help minimise the impact of poor well-being on our people, our business and wider society. Every month, we respond to the current trend and host a relevant, meaningful well-being session addressing ‘current needs’.; ; We are proud to be recognised as a Great Place to Work® certified company. Creating and maintaining a culture that provides an advantageous and enjoyable experience for our employees always will be a high priority.

Pricing

• Price: £435 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hsuk-enquiries@hitachisolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.