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COOLSPIRiT

COOLSPIRiT a Databarracks Company: Multi Vendor Support Service

COOLSPIRiT a Databarracks Company’s Multi-Vendor Support Service provides a single point of contact for Customers’ hardware and software support, direct or via 3rd party-providers for all-in-one tech support including consolidation and management of contracts - e.g. IBM, Dell, Oracle, Fujitsu, Lenovo, SuperMicro, HPE, Cisco, AWS, Microsoft Azure & Google Cloud.

Features

  • 24x7x365 access to log support tickets
  • Vendors to include but not limited to Cisco,Checkpoint,F5,Software AG,
  • Oracle software support -3rd party software support
  • Oracle E-Business Suite,Primavera,Hyperion,OBIA,OBIEE,JD Edwards,Siebel
  • Networks- Cisco,F5, Check Point,Juniper,Palo Alto
  • Software AG-BS2000 operating system,Adabas and Natural Product support
  • DC- HPE,DELL,Nutanix, Cisco
  • Amazon Web Services (AWS), Microsoft Azure, Google Cloud
  • DevOps, SecOps, FinOps, DataOps, Site Reliability Engineering (SRE)
  • Terraform and Kubernetes

Benefits

  • One point of Contact for all your support services
  • Co-Term of existing contracts/products where required
  • Additional layer of vendor support where required
  • Manage, Support, Design and Build Services

Pricing

£150 a unit

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@coolspirit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 2 4 9 0 1 0 5 8 4 0 9 8 0 5

Contact

COOLSPIRiT Alex Raben
Telephone: 01246 454 222
Email: frameworks@coolspirit.co.uk

Planning

Planning service
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
Where required the customers permission may be required to contact a vendor on their behalf with details of technology to be supported.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Expert Engineers on the Support Desk are available via 24x7x365 access to log support tickets. This team will log and acknowledge customer requests within <15 minutes of receiving, for example an email or call. The service has a 4hr Fix SLA Nationwide with 98.6% SLA Compliance.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Full details, including COOLSPIRiT and Customer responsibilities, can be seen in the Service Description

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Dependent on the solution

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
01/12/2020
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

Fighting climate change
As an organisation, COOLSPIRiT is wholly committed to improving our social & sustainability record and drive real change through to delivery of our contracts. We take great pride working with our supply chain and customers to understand how our services can be provided with reduced emissions seeking a net zero impact on our environment. We employ a number of activities / initiatives to help accelerate us towards our global population becoming carbon neutral, including, Partnering with World Land Trust to plant trees in Borneo, SME Climate Commitment, Working from solar-powered offices, Availability of electric car charge points, Electric-powered company vehicles, Upgrading to LED lighting throughout our offices, Eradicating the use of single-use plastic, Achieving ISO 14001 Certification, Supporting the 721 Challenge. We understand that our business has a direct impact on the environment, so we're actively working towards best practices in the technology sector. In regard to our Social Responsibility, we also thrive on making differences wherever possible, be it big or small, to help support the overall impact that organisations can have on our local communities. Initiatives we have in place include, Apprenticeships for local people, Employment skills structure, Supporting the community, Donations of technology equipment, Local collaboration, Sustainability and environmental focus, Supporting Charity. We're excited to have now partnered with the World Land Trust (Registered Charity No. 1001291) as a corporate supporter. The World Land Trust carries out essential reforestation projects, supporting conservation and creation of wildlife-rich habitats benefitting local communities, reconnecting forest areas, and storing carbon. In addition to the measures noted above we will automatically plant a tree for every contract placed with us. More information can be found on our website https://www.coolspirit.co.uk/

Pricing

Price
£150 a unit
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@coolspirit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.