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FULL FAT THINGS LIMITED

Drupal Hosting

Drupal hosting within AWS from the largest contributor to Drupal owned and based in the UK. No offshore outsourcing. Best practice Drupal hosting focussed on outcomes and lowering total cost of hosting with autoscaling containers. 24/7 emergency support

Features

  • Drupal CMS development, maintenance and support
  • Drupal data migration from any digital source
  • AWS partners; Specialists on self healing hosting
  • Experienced senior developers manage transition, ensuring effective knowledge transfer
  • Onboarding and offboarding to maximise efficiency for customers
  • Scrum development and Agile development with governance guarantees
  • CRM, 3rd party full API & AI integration
  • Client facing developers with great communication skills. Cyber Essentials certified
  • SLA, Support and maintenance mapped to service needs
  • Business Analysis, Hosting, Technical Planning and Scoping, and System Architecture

Benefits

  • Seamless integrations to power clean digital experiences, all UK based
  • Infrastructure as code with Drupal all in one solution
  • Flexible 3rd party integrations with AI, CRM, ERP, business systems
  • Drupal built properly by prominent Drupal contributors
  • Increased page speed and performance
  • Reduces security risks and costs
  • Transactional, workflow and integrated service functionality
  • Drupal empowers business process automation
  • Built upon Government Design Principles
  • Upgrades between Drupal versions.

Pricing

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@fullfatthings.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

4 2 5 2 2 6 6 4 8 5 9 3 7 6 5

Contact

FULL FAT THINGS LIMITED Stewart Robinson
Telephone: 0207 099 3875
Email: info@fullfatthings.com

About your service

Service categories

Cloud Support Services

Managed Cloud

Managed Public cloud

  • Application management

Service scope

Service constraints
We host on AWS accounts that you own that are uniquely created for your applications. Support is available remotely via ticketing and phone. Autoscaling is provisioned with Elastic Container Service, RDS and Terraform service.

User support

Email or online ticketing support
Yes
Support response times
For critical site down issues and urgent bugs, we will review and provide an initial response within 2 hours of the issue having been reported by email or telephone. We will provide updates on an expected resolution and any further investigation or development work that may be required following the initial fix. We aim to resolve critical issues within 1 day and keep communication flowing throughout.

We will determine if a support request is in or out of scope of the maintenance criteria within 1 business day.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
We provide an account manager who can bring in support from developers or developers / devops engineers to support the the services.

There is one primary level of support for hosting which is based around service uptime and has response times detailed in Support response times

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Baseline Personnel Security Standard (BPSS)

Pricing

Discount for educational organisations
Yes

Architecture roles

Solution architect
Role level UK Rate Offshore Rate
Senior solution architect £1,040.00
Technical architect
Role level UK Rate Offshore Rate
Senior technical architect £1,040.00

Product and delivery roles

Delivery manager
Role level UK Rate Offshore Rate
Senior delivery manager £700.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £700.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
QAT analyst £700.00
Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £700.00
Test engineer £700.00
Test manager
Role level UK Rate Offshore Rate
Test manager £700.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
DevOps engineer £800.00
Senior DevOps engineer £980.00
Lead DevOps engineer £1,040.00
Frontend developer
Role level UK Rate Offshore Rate
Frontend developer £900.00
Senior frontend developer £980.00
Lead frontend developer £1,040.00
Software developer
Role level UK Rate Offshore Rate
Developer £900.00
Senior developer £980.00
Lead developer £1,040.00
Principal developer £1,040.00

User-centred design roles

Service designer
Role level UK Rate Offshore Rate
Senior service designer £850.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
020dc276-1d22-4c36-ab1d-de933b6e4d72
Cyber essentials plus
No
Cyber Essentials Alternative
You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Working conditions which promote an inclusive working environment and promote retention and progression

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@fullfatthings.com. Tell them what format you need. It will help if you say what assistive technology you use.