Edge Health Ltd

Edge Health Cloud Support

We are expert analysts and data engineers that can build, maintain and improve your cloud data consumption. We provide guidance and assistance with cloud migrations and multi-cloud solutions, data analytics and infrastructure development. We deliver training and engineering support for DevOps implementation, data governance and quality assurance.

Features

• User-centric training and support for impactful solutions.
• Proficient in Spark, Hadoop, and big data technologies.
• Flexible approach enables identification and development of new opportunities.
• Proficient in Azure, AWS, GCP, Palantir, and on-premises solutions.
• Skilled in Docker, Kubernetes, Terraform, Ansible for service resiliency.
• Expertise in R, Python, SQL allows limitless analysis.

Benefits

• Utilize serverless tech to optimize cloud spending.
• Granular analysis includes services, specialties, regions, with benchmarking
• Our support and training offers versatile features.
• Outputs support business development and cases effectively

£50,000 to £100,000 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at george@edgehealth.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

425235532642196

Contact

George Batchelor
07980804956
george@edgehealth.co.uk

Planning

• Planning service: Yes
• How the planning service works: We provide tailored planning services for Edge Data Analytics and Software solutions, starting with a detailed analysis of the client's objectives, infrastructure, and desired outcomes. Collaborating closely, we design a customized solution architecture and identify relevant use cases. We assist in selecting appropriate technologies and tools, considering factors like performance and scalability. A detailed implementation roadmap is developed, outlining steps, timelines, and resources. We also assess potential risks and challenges, such as data security and regulatory compliance, to proactively mitigate them. Our structured approach ensures alignment with the client's strategic objectives for successful implementation.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Data Analytics and Software Hub (DASH)
  • SpaceFinder
  • ListBuilder
  • BedPlanner
  • CriticalPlanner
  • CanCollaborate
  • SystemAssurance
  • StrategicPlanner

Training

• Training service provided: Yes
• How the training service works: Edge Health Analytics and Software provides comprehensive training programs tailored to meet the diverse needs of healthcare professionals and organizations. Our training offerings cover a wide range of topics related to our health analytics products, software usage, and best practices in healthcare data management. Here's how we support our clients through training:; ; We design training programs customized to the specific requirements and skill levels of participants, ensuring relevance and effectiveness.; ; We provide hands-on training sessions focused on using our Edge Health Analytics and Software prodcuts effectively. Participants learn how to navigate the software, utilize its features, and leverage advanced analytics capabilities.; ; Our training includes real-world use case scenarios to demonstrate how to apply analytics and software tools to solve healthcare challenges effectively.; ; Users will also receive ongoing support and resources to reinforce learning and address any questions or challenges that arise post-training.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We support buyers in conducting quality assurance (QA) and performance testing to ensure their software applications or systems' reliability, functionality, and scalability. Here's how we assist them:; ; 1. We begin by understanding the buyer's QA and performance testing requirements, including functional testing, load testing, stress testing, and scalability testing.; ; 2. Based on the requirements, we develop a comprehensive test plan that outlines the testing objectives, scope, test cases, test data, and success criteria. This plan serves as a roadmap for the testing process.; ; 3. We help the buyer set up a dedicated test environment that mirrors the production environment, ensuring accurate testing results without impacting live systems.; ; 4. Our team executes the planned tests, including functional tests to validate software functionality and performance tests to assess system performance under various conditions.; ; 5. We analyze the test results to identify any defects, performance bottlenecks, or areas for improvement. This analysis helps the buyer make informed decisions about optimizing their software or infrastructure.; ; 6. We provide detailed reports summarizing the test results, including findings, recommendations, and actionable insights for improvement. ; ; We support iterative testing cycles to ensure continuous improvement and refinement of the software's quality and performance over time.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Participants receive ongoing support and resources to reinforce learning and address any questions or challenges that arise post-training.

Service scope

• Service constraints: Depending on the chosen product or features, there may be limits on resources such refreshment, static, live or near live visualisation, support and scope of work.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Response time within 1 day
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Edge Health will provide support for previously built Edge Health solutions. This will include support with training and onboarding new staff, carrying out required maintenance to keep services running and 9-5, Monday-Friday support for any queries you may have. The solution will be maintained to pre-agreed standards (i.e. uptime percentages)

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Peers Quality Assurance Limited
• ISO/IEC 27001 accreditation date: 29/01/2024
• What the ISO/IEC 27001 doesn’t cover: Certificate initially issued on 12/01/2018
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO 9001:2015

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Equal opportunity

  Tackling economic inequality

  Our approach will ensure opportunities for the development of key employment and skills issues in data engineering, health economics and digital analysis sector. We directly add social value through recruiting drives annually for entry-level analyst positions focussed on data engineering, health economics and digital analysis sector. We have already implemented robust processes to ensure a level playing field for all candidates, and pride ourselves on equality, diversity and inclusion (EDI) principles in recruitment. Our recruitment practices prioritise inclusivity, and we promote job postings on a range of widely accessible platforms of educational organisations and social media platforms. Our approach is designed to appeal to a wide range of candidates. Selection tasks are marked without identifiable information to minimise unconscious biases. Additionally, we provide comprehensive support throughout the recruitment process, offering resources and accommodations to ensure that all candidates have an equal opportunity to showcase their skills and experiences, including reasonable adjustments and covering transportation costs to appeal to all demographics. Our company values have set our working conditions to align with the Good Work Plan. We are a certified Living Wage Employer, publish salaries to ensure transparency on all positions, review salaries yearly updating them with inflation and market rates and we have an objective, evidence-led appraisal and promotion process which is open to everyone in the company. By fostering a culture of inclusion and actively seeking out diverse perspectives, we believe we can reduce the skills gap in our sector, reduce inequalities in access to jobs, and better serve our clients.

  Equal opportunity

  Our approach will target high-impact educational attainment outcomes to address skills gaps in data engineering, health economics and digital analysis sector. We regularly provide education talks and undertake networking activities that boost skills attainment in the high-growth sector of healthcare modelling, and promote awareness of digital analytics-focussed career pathways in the health sector and more broadly. We also regularly attend and deliver educational talks relating to our healthcare economics and evaluation work, including talks at NHS-R Conference, EARL, and the Association of Chief Children’s Nurses (ACCN). Training and continual development is at the centre of our focus, with position-tailored mentorship and training schemes which help maintain our average turnover rate under 10%. Every year, every member of the team can use 2x training days every quarter, leading to the attainment of a range of recognised qualifications from online courses in health economics, data science and mathematical modelling, and digital analysis. Sponsorship of Young Statistician’ Meeting (YSM) 2024 is an example of how we promote awareness of the real-world impact that careers in data engineering, health economics and mathematical modelling can have. 100+ attendees of YSM 2024 at a wide range of career stages (students and early-career statisticians) can benefit from exposure and training from an in-depth case study and the skills and career pathway required to contribute to a dynamic microsimulation model. We expect the plenary talk will deliver 100+ people-hours of learning interventions primarily for the Midlands region (conference hosted in Birmingham). The networking and poster session will deliver an estimated 50 people-hours of learning interventions. We have a named lead, George Batchelor, with board-level responsibility, who is the primary point-of-contact on the contract, and who holds the ultimate responsibility for ensuring that this initiative is carried out.

Pricing

• Price: £50,000 to £100,000 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at george@edgehealth.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.