Skip to main content

Beta Help us improve the Digital Marketplace - send your feedback

Forrester Research

Forrester Decisions Research and Advisory Leader

Attend peer discussions; schedule and attend Forrester Decisions Guidance Sessions,one event ticket to a Forrester Forum or Summit
access to CSM Support and specific leader level content.

Features

  • Customer obsession research and advisory services
  • Future fit technology research and advisory services
  • Future of work research and advisory services
  • Artificial intelligence (AI) research and advisory services
  • Research and advisory services

Benefits

  • Access to core research and research portal
  • Predictions and planning guides
  • Technology and service provider forecasts, landscapes and waves
  • KPIs, metrics, assessments and peer benchmarks
  • Strategic models, tools, templates and assessments
  • Certification training courses
  • Forrester analyst guidance sessions
  • Peer discussions and networking
  • Dedicated relationship management
  • Technology & Innovation, Customer Experience and B2B summit Ticket

Pricing

£40,304.44 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sblakeley@forrester.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 2 5 2 9 3 5 8 2 8 8 2 6 8 2

Contact

Forrester Research Solomon Blakeley
Telephone: 07954910644
Email: sblakeley@forrester.com

Planning

Planning service
Yes
How the planning service works
Provide market assessments of vendors and companies within chosen space e.g CRM, HR, SaaS, iPaas, IaaS, PaaS, BPaaS. Work with Buyer to understand desired outcome and current state, then identify vendors to support and provide guidance through the RFP/selection process. Identify challenges in Structure, Culture, Talent, metrics, Processes or Technology which could impact success and provide a road map/ plan to implementation which includes helping secure the right licencing and price.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Research and analyst support on the application of the cloud initiatives, through customised learning, specific scenarios, and general best practices. Digital learning modules on topics such as CX (customer experience), Customer Journey Mapping, Building Business Cases, and Understanding Metrics in order to improve service delivery
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We provide feasibility assessments on a no go or go plan. By identifying the implications of moving in the context of the Buyers current state, resources and desired objective. Using subject matter experts they provide independent advice on the experience of others moving and the capability assessments of the vendors being considered. Support is provided on an ad-hoc basis as the buyer needs or on a dedicated basis within a specific time frame.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Understand how to apply best practices from quality assurance and performance testing and the tools and insights from other organisations. By using feasibility assessments, frameworks and discussions with subject matter analysts, we can help organisations make better decisions. Subject matter experts can answer unique questions as they arise and suggest other aspects to consider. Analysts can also review documents for feedback and recommendations.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Buyer hosting or software
How the support service works
Our service is supported through the provision of analyst experts understanding of offerings and real life applications of these software/ hosting services.
Research, assessments and tools to help evaluate various business decisions and the resources needed to deliver these outcomes, which cloud is underpinning.

Service scope

Service constraints
No

User support

Email or online ticketing support
Email or online ticketing
Support response times
We respond to questions within 2- 8 hours during the weekday and 48 hours at the weekend
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Research Member License entitles:
Dedicated customer success manager to identify research & analysts who provide immediate value based on buyers objectives; Unlimited Access to the research Content; Unlimited Analyst Inquiry with the Forrester Analysts; Unlimited Webinars with the Forrester Analysts; 1 Forum ticket for attendance to a Forrester Forum.
Annual price below for single member access (other options shown within the price list)

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

Forrester recognizes a shared responsibility to respect and protect the environment and has long championed environmental sustainability best practices. To that end, Forrester plans to reduce its carbon emissions by more than half by 2025, compared to 2019 levels.

Although we have grown globally since our founding in 1983, our facilities and operations have a small ecological footprint. Forrester continues to be proactive in our environmental sustainability practices, reducing the environmental impact of our business through various waste reduction practices, LEED-certified/eco-friendly buildings, recycling, and battery disposal.

We are committed to protecting the environment, building a more sustainable future, and investing in initiatives that help us lower our carbon footprint.

Complying with all relevant environmental legislation.
Incorporating environmental green building standards, including LEED certification, into office space design.
Managing waste through participation in and championing of waste management programs that promote reduction, reuse, and recycling.
Offering hybrid work options and investing in technologies that reduce the need for employee business travel or commuting.
Installing water fountains in all our corporate buildings to conserve water and discourage the use of disposable plastic bottles.
Developing employee-led Green Teams to identify, promote, and drive green consciousness and enhancements.
Supporting and promoting the use of public transit by employees.
Investing in charging stations for electric vehicles at our Cambridge, Massachusetts headquarters, reducing the use of fossil fuels and carbon dioxide emissions.

At Forrester, we have implemented sustainable IT solutions to reduce power draw and CO2 emissions, such as energy-efficient computer equipment for all employees, including laptops, screens and devices, server virtualization, data lifecycle management, IP telephony, and videoconferencing.

IT waste that does not contain data is sorted and recycled. The equipment is placed in a special container and then picked up by a dedicated IT waste management company for sorting at special IT recycling facilities.

Pricing

Price
£40,304.44 a licence a year
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sblakeley@forrester.com. Tell them what format you need. It will help if you say what assistive technology you use.