SMARTER TECHNOLOGIES TRADING LIMITED

OKTA SSO and Identity Management Software License and Deployment Service

Software license and optional deployment services for Okta Identity Management, SSO and MFA / 2FA

Features

  • Microsoft Partner / Okta Partner / Zscaler Partner
  • Single sign on (SSO)
  • Multi factor authentication (MFA)
  • Active/Azure Directory Integration
  • API Access Management
  • Cloud Agnostic
  • Lifecycle Management
  • B2B Integration

Benefits

  • 1. Helps you maximise value of Office 365 investment
  • Reduces risk to your organisation from external and internal users
  • Seamless access from any device or location
  • Reduced Administration & Deployment Costs
  • Improve Efficiency of End Users and IT Administration
  • Access Applications Anywhere on Any Device
  • One Password to Access Everything
  • Reduce Risk
  • Single Sign-On frees people from password chains.
  • Adaptive MFA provides a powerful compliance/policy framework

Pricing

£2 a user

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michael.sutherns@smartertechnologies.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

4 2 5 3 3 3 4 3 4 1 5 1 5 0 7

Contact

SMARTER TECHNOLOGIES TRADING LIMITED Michael Sutherns
Telephone: +447877707362
Email: michael.sutherns@smartertechnologies.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
None
System requirements
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within One Hour
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
Our chat software has been tested with various web browsers which support various assistive technologies, including Dragon and Jaws.
Onsite support
Yes, at extra cost
Support levels
Monday - Friday 0800-1800
Saturday - Sunday 1000-1600

Technical Account Manager is assigned to the client for initial on boarding and on a regular basis to ensure service satisfaction
Support available to third parties
Yes

Onboarding and offboarding

Getting started
User Documentation is freely available from the client portal.
Additional configuration and on boarding can be arranged according to our SFIA rate card.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
Export of policy configuration and operational reports
End-of-contract process
At the end of the contract, the service will terminate. Customers will lose access to the system, however their data can be migrated utilising our SFIA rate card.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Mobile devices can operate via a dedicated secure connection. This can be included in your Mobile Device Management (MDM) deployment.

In addition operation within a mobile browser has the same functionality as the desktop service.
Service interface
Yes
User support accessibility
WCAG 2.1 AAA
Description of service interface
Accessed via a web browser to our secure ISO27001 accredited and GDPR compliant cloud service. We can also provide on site services if required.
Accessibility standards
WCAG 2.1 AAA
Accessibility testing
Testing completed with Jaws and Dragon
API
Yes
What users can and can't do using the API
We provide a fully secured API, providing all the functionality available on the browser interface.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Services are designed in such a way that they are flexible and can be configured to enable features in accordance to user roles / access levels.

Scaling

Independence of resources
Public hosted cloud service with 99.9% uptime over the last 5 years. Fully scalable to millions of users without any impact on service performance. Resilient routing.

Analytics

Service usage metrics
Yes
Metrics types
Full reporting engine on end user devices, by user, device, group, location. Full reports on security activity by threat, location, type.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Within the web portal
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
Data encrypted at rest

Availability and resilience

Guaranteed availability
99.99% service availability
Approach to resilience
Resilient routing to resilient public cloud data centres
Outage reporting
Email alerts and a public dashboard

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Web based API controlled by username and password - to be granted to service and security managers only. Access within the portal can be restricted by individual or group of users.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
Ex-CESG CLAS Advisor assured

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Independently verified processes for Security. ISO27001 for public hosted cloud service.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Public hosted service with 99.99% uptime. Change management beyond our control.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Manage the full end to end threat analysis with machine learning and artificial intelligence applications.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Manage the end to end service for protective monitoring
Incident management type
Supplier-defined controls
Incident management approach
Manage the end to end Incident Management approach

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

Fundamental to our customer proposition is our commitment to help our clients reduce their carbon footprint and reliance on natural resources. The core of our business lies in identifying, recording, and reporting on energy and water usage to deepen our customers’ understanding of their utilities. This understanding leads to changed behaviours within businesses that reduces their impact on the environment as they strive for more sustainable solutions. We can provide every industry with a higher level of insight that will ultimately lead to a greener future, one in which we believe sustainability will be key.
Covid-19 recovery

Covid-19 recovery

The COVID-19 pandemic pushed employee health and well-being to the front of the Smarter Technologies business agenda. We looked to play a vital role in protecting our employees from the risk of infection by implementing stringent public health measures and supporting the need to work from home, pivoting our office structure to put employee health and well-being first. Throughout this time, we have taken additional measures in response to COVID-19, such as providing support directly to individual employees’ needs and concerns, ensuring that individuals have a safe space to raise any mental or physical health issues, and by catering to home office requirements. As we continue through the pandemic and its many phases, we remain malleable to the changes that come from putting our employees first.
Tackling economic inequality

Tackling economic inequality

Our solutions are designed to help everyone, and by doing so, we are empowering the idea that anyone can make a difference. Smarter Technologies, by its very nature, promotes a future of better opportunity and smarter choices. From the small business owner to the large corporate, from the local government department to the publicly-owned company, from the restaurant owner in England to the farmer in South Africa or South America. Smarter Technologies seeks to serve as much of the business community as we can. We believe that by working together globally, we have the best chance of creating a positive influence on the lives of everyone.
Equal opportunity

Equal opportunity

Smarter Technologies are committed to ensuring an inclusive workplace that embraces and promotes diversity. We understand the importance of empowering individuals and enabling everyone to reach their full potential. Successfully managing a diverse workforce means recognising every individual’s contribution. We respect and value the diversity of our people and know that it is a key factor in our ability to make a positive difference to those we work with, each and every day. We aim to provide differently abled employees with the opportunity to develop their career while preventing any negative impact on their health, career sustainability or self-sufficiency. At Smarter Technologies, we respect and accept, and we embrace ambiguity and diversity. We focus on supporting our people by taking action to remove unconscious bias and encouraging honesty in all areas of our business.
Wellbeing

Wellbeing

Smarter Technologies believes in the provision of good and safe work for all. We take a proactive approach to providing a workplace environment that enables healthier choices for employees, regardless of position and status. This is carried out by an extensive support system across our business, where employees truly respect and admire each other. Our employees know that a channel of safe communication is available should they have health issues, either now or in the future. This is delivered across the company's HR system in accordance with evidence-based guidance for best practice and achieves the best outcomes for our employees’ health improvement.

Pricing

Price
£2 a user
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Full access to test sites

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michael.sutherns@smartertechnologies.com. Tell them what format you need. It will help if you say what assistive technology you use.