Bestoutcome

PM3

PM3 is a Project Portfolio Management tool (PPM) widely used in the NHS, Police, Councils and other public sector organisations. It is easy-to-use and has been designed by project management practitioners. PM3 functionality includes ‘top down’ planning, Gantt Charting, resource management, benefits management (CIPs), governance, project prioritisation, risk and issues.

Features

  • Savings and benefits tracking
  • Project and Programme Gateways
  • Project Impact Assessments including QIA, EQIA and DPIA
  • Resource and Capacity Management
  • Timesheet management including utilisation tracking
  • Risk, Assumptions, Issues, Dependencies and Decisions Log
  • Project, Programme and Portfolio Accounting
  • Project and Programme Plannning (top down and bottom-up)
  • Actions Management and Alerting
  • Project, Programme and Portfolio Dashboards & Reporting

Benefits

  • Reduction of PMO time producing reports
  • Reduction of Project Managers' time producing reports
  • Dashboards are available in real-time saving time
  • Early intervention on failing projects due to PM3 alerts
  • Savings plans are accurate due to links to delivery plans
  • Savings due to improved utilisation of resources
  • Executives are more effective due to real-time information
  • Promotion of milestones supports programme managers' decision making
  • Gateway Management stops funding of projects with inadequate business cases.
  • Improved decision making due to 'one version of the truth'

Pricing

£12 to £95 a licence a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@bestoutcome.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

4 2 5 4 2 4 2 1 2 8 9 9 7 1 2

Contact

Bestoutcome Wesley Oliver
Telephone: 01753 885864
Email: sales@bestoutcome.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
To use PM3, all that is needed is a supported browser and a laptop or device that can access the internet. No other software or hardware is required.

Maintenance is performed out of hours so is not a constraint.
System requirements
  • Supported Browsers
  • Internet enabled device

User support

Email or online ticketing support
Email or online ticketing
Support response times
We respond to questions typically within 15 minutes. At Weekends the response time is likley to be within 30 minutes.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Users can go on to our website and a zendesk chat window opens up and a support agent can then answer support requests
Web chat accessibility testing
None to date
Onsite support
Yes, at extra cost
Support levels
We provide Service Level Agreements as defined in the software contract. It is very rare for a client to require our technical team to attend their site to resolve technical issues, but we would charge for this service at rates shown in the Pricing Document. Every client has an Account Manager
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide on-site and remote training, and on-line videos which can be watched on-demand. User Guides including a quick-start guide are provided, and the product has an extensive on-line Help system. We also provide support to the client for planning their PM3 implementation.
In 2022 we launched the on-line Learning Managment System (LMS) for PM3.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
At the end of the contract users can extract their data in two ways:

1) We can provide a SQL Server Backup which the client's technical people can extract data from; and
2) Our BI plugin, datamart, can extract all project data easily into Excel, PowerBI or a range of BI tools
End-of-contract process
There are no additional costs at the end of the contract. At the end of the contract a customer can extract their data using an Excel export of screens or from an SQL Server back-up and we would then decommission the service.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
PM3 can be used on most mobile devices. Typically, it is used on Android and IOS tablets.

There is no discernable difference in accessing PM3 on a desktop or mobile device but if you are entering significant amounts of data we recommend the desktop devices.
We also have an app, PM3Team, on the app store (Play and Apple) that users can use to carry out some PM3 functionality - typially this is used by team members
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
PM3 Data is available for Management Information Analysis via SOAP and REST web services.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Many of the fields in PM3 can be customised by the user. User profiles may also be customised by the user. For example, User Interace groups can be created allowing different users to have access to different screens.

PM3 has many configuration options that the customer can change. We can also offer a cutomised consulting support model if required.

Users can also create their own reports using PM3's report designer.

Virtually every screen in PM3 has the ability to be configured by the user

Scaling

Independence of resources
Usage of disk space and CPU are closely monitored. PM3 is installed on a virtual infrastructure allowing us to easily turn on more disk and CPU as needed.

Analytics

Service usage metrics
Yes
Metrics types
We can provide metrics on demand of uptime of our service, number of user log-ins and user time on the system. We can also provide an in-depth audit log on request.
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
We have an API whereby users can extract their data into Excel or into a range of BI tools including PowerBI, business Objects, etc.

We can also provide a SQL Server Backup which the client's technical people can extract data from.
Data export formats
Other
Other data export formats
  • Excel
  • PowerBI
  • Almost any BI tool, e.g Tableau
Data import formats
  • CSV
  • Other
Other data import formats
Excel (for some screens)

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
SLAs for availability are specified in the software licences contract, and are summarised below :

- Non-resilient option: 99.87% avail; fee credit – pro-rated unavailable time of monthly charge
- Resilient option: 99.9% avail; fee credit – 2% of monthly charge for each 90 minute period
Approach to resilience
Our hosting supplier, Pulsant, has robust procedures in place that ensure system and data resilience. Pulsant is a level 4 data centre and we have a virtual stack for our PM3 infrastructure that is replicated at another Pulsant data centre. This virtual data centre will be activated in the event of a 'disaster' at the primary data centre. Further details of these procedures could be provided on request.
Outage reporting
We report any outages via e-mail alerts

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Bestoutcome holds ISO 27001 certification for the design, development and testing of software, including sales and support of licensed software. This certification includes independent verification that we operate effective and sufficient processes for restricting access in management interfaces and support channels. This includes physical separation of the client databases.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
The British Assessment Bureau
ISO/IEC 27001 accreditation date
21/02/2022
What the ISO/IEC 27001 doesn’t cover
Bestoutcome holds ISO 27001 certification for the design, development and testing of software, including sales and support of licensed software. Anything else is excluded.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber Essentials
Information security policies and processes
Bestoutcome holds ISO 27001 certification for the design, development and testing of software, including sales and support of licensed software. This certification includes independent verification that we operate effective and sufficient processes for restricting access in management interfaces and support channels. This includes physical separation of the client databases.

We also have the Cyber Essentials accreditation.

We have a board member who is responsible for Security and we also have a Security Officer who reports to the Security Director.

A copy of our Information Security Management System can be provided on request.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Bestoutcome holds ISO 27001 certification for the design, development and testing of software, including sales and support of licensed software.
This certification includes independent verification that our Configuration and Change Management processes and tools are effective and sufficient. We can provide full details on request, describing how we use SourceSafe for code and release management, Carbonite for backup and restore, and Vipre anti-virus software for malware protection
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Bestoutcome holds ISO 27001 certification for the design, development and testing of software, including sales and support of licensed software.
This certification includes independent verification that we have effective and sufficient processes in place for vulnerability management. Security Issues are treated as Incidents. Security Risks are recorded in the Risk Treatment Plan (which is part of our ISO 27001 certified Information Security Management System) and are managed through the monthly Management Reviews.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Bestoutcome holds ISO 27001 certification for the design, development and testing of software, including sales and support of licensed software.
This certification includes independent verification that we operate effective and sufficient processes for protective monitoring. Our ISP is responsible for monitoring of the live servers, and their systems include DNS and virus protection. As part of our ISO 27001 processes we regularly review the log files on the servers for irregularities, and take appropriate measures to log these Issues and resolve them
Incident management type
Supplier-defined controls
Incident management approach
Bestoutcome holds ISO 27001 certification for the design, development and testing of software, including sales and support of licensed software. This certification includes independent verification that we operate effective and sufficient processes for incident management. Our Information Management Security System Policy includes the following statement “Any and all incidents must be reported immediately in the Information Security Officer. Incidents are recorded in the Issues Log. Bestoutcome’s primary goal is to re-establish secure access to the customer’s systems as rapidly as possible and ensure there is no loss of data or data integrity."

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Yes
Connected networks
NHS Network (N3)

Social Value

Fighting climate change

Fighting climate change

Wherever possible we consider climate change. For example, we have stopped travelling to clients by car and we do most interactions with our clients via Teams. If we have to visit a client we use public transport whenever possible.
Equal opportunity

Equal opportunity

BestOutcome is an equal opportunity employer. We have policies in our standard employee handbook and recruitment processes to ensure we follow equal opportunity principles.
Wellbeing

Wellbeing

Wellbeing is important for our staff and we have a number of policies that we follow that support our employees' well being. We provide health insurance for our employees and this affords our employees the right to speak to a mental health councillor. We also allow our employees to work from home when necessary and we strive to ensure that our employees all maintain a good work life balance.

Pricing

Price
£12 to £95 a licence a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Our free trial service is limited to 10 users and 2 months. We install a version of the software. We also provide training and support during the trial period.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@bestoutcome.com. Tell them what format you need. It will help if you say what assistive technology you use.