MIS EMERGENCY SYSTEMS LIMITED

MIS Emergency Systems Cloud Services and Support

MIS Emergency Systems use best of breed cloud native technologies with our innovative and thought leading service architecture to deliver first class IT Services with real-time compliance which is both unique and unrivalled.

Features

• Native Cloud Technologies
• Real-time compliance and monitoring
• Implementation guidance
• High service-level agreements
• Cloud strategy and roadmap
• Cost-Effective
• Design and architecture of Cloud platforms
• Global multiple regions
• Best-in-class vendor neutral PaaS & IaaS offerings
• Expert Cloud Support Engineers & Solution Architects

Benefits

• Reduces complexity and risk of transitioning to a new service
• Supplement in-house Cloud skills gaps and shortages
• Support experience aligned with your business needs
• Technical Account Manager
• Business outcomes to accelerate time-to-value
• Enterprise Support value maps and best practices
• High service-level agreements
• Seamless end-to-end customer support experience
• Provide better visibility, monitoring and security of your data
• Response and quality of service is backed by SLAs

£350 a user

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@mis-es.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

425539213224996

Contact

Sales
0845 330 4425
info@mis-es.com

Planning

• Planning service: Yes
• How the planning service works: Our approach varies depending on the service required by a customer. For customers with a limited risk profile who wish to Lift and Shift, we deploy passive tooling to analyse systems to assist with determining the approach and appropriate cost. For customers with unknowns, known risks or who wish to reduce the impact of a migration, we deploy advanced Application Performance Monitoring tooling. We then work alongside the customer to stabilise the existing systems prior to a cloud migration. This approach also supports a Hybrid Cloud Migration as it provides by far the most detail for accurate planning. For customers who wish to re-design their platform, our architects work alongside the customer to determine the correct balance of IaaS, PaaS and SaaS service.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: MIS Emergency Systems can provide customised training sessions based on individual customer requirements. This can be either onsite or via web conferencing tools. For generic vendor based training and certification, MIS can also recommend the correct courses and training paths to follow.
• Training is tied to specific services: Yes
• Services the training service works with:
  • AWS Cloud Services
  • Azure Cloud Services

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our approach varies depending on the service required by a customer. For customers with a limited risk profile who wish to Lift and Shift, we deploy passive tooling to analyse systems to assist with determining the approach and appropriate cost. For customers with unknowns, known risks or who wish to reduce the impact of a migration, we deploy advanced Application Performance Monitoring tooling. We then work alongside the customer to stabilise the existing systems prior to a cloud migration. This approach also supports a Hybrid Cloud Migration as it provides by far the most detail for accurate planning. For customers who wish to re-design their platform, our architects work alongside the customer to determine the correct balance of IaaS, PaaS and SaaS service.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • AWS
  • Azure

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: MIS Emergency Systems provide quality assurance in all aspects of our service. This starts with ensuring all the customer requirements are fully captured, documented, reviewed and agreed. This process will define the success and failure criteria, and identify any migration assistance that needs to occur. Following this we adopt a robust customer and user acceptance testing and customer sign-off which confirms the correct and expected functionality and performance of the test systems on the new platform through agreed UAT. Finally, we transition QA into the ongoing support service with continuous monitoring of the hosted platform with regular service desk incident and SLA reporting.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We support services which has been purchased by the customer, such as cloud based networking and devices. We also support cloud based services provided by the MIS Group. In addition to this we also supply and support cloud based services from, but not limited to AWS, Azure, Meraki and many others.

Service scope

• Service constraints: As per Public Cloud standards, physical inspections are not permitted. We always engage in a full discovery exercise with our customers to fully understand and scope the requirements before proposing any solution.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our support has the following response times. Normal Support Hours : Monday–Friday 09:00–17:00 excluding English public holidays. Support Response times Critical 1-hour - Critical functionality inaccessible or system down causing a severe impact on services availability. High 2-hours - Critical functionality degraded having a severe impact on services availability. Normal 4-hours - Non-critical function or procedure, unusable or hard to use having an operational impact, but with no direct impact on services availability. Low 24-hours - requests and enhancements and non-urgent assistance Emergency Support may be provided outside of the hours included, subject to a separate agreement and costs.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We supply tailored support levels based on specific customer requirements. These range from full platform and end-user support, management and monitoring, consultancy and training to simple provisioning support. Our support also extends to assisting the customer with migration from on-premise to the cloud including hybrid configurations. We can also provide support levels for disaster recovery and business continuity solutions either within the context of the cloud i.e. between regions to enable a highly available and resilient solution or as a backup to on-premise systems. Support costs are always flexible and agreed in advance with the customer, based on the level and detail of support required. All support contracts regardless of size include both account managers and support engineers

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: 06/03/2021
• What the ISO/IEC 27001 doesn’t cover: ISO27001 applies to the cloud infrastructure and support provided by our Group company Incline IT. It does not necessarily cover the application software.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  We are committed to promoting equal opportunities in employment. Any of our employees or job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).; Our long-term aim is that the composition of our workforce should reflect that of the community and that all workers should be offered equal opportunities to achieve their full potential. We are committed to a programme of action to make this policy effective and to bring it to the attention of all workers. The principle of non-discrimination and equality of opportunity applies equally to the treatment of visitors, clients, customers and suppliers by members of our workforce and also, in some circumstances, ex-employees.

Pricing

• Price: £350 a user
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@mis-es.com. Tell them what format you need. It will help if you say what assistive technology you use.