ABM INTELLIGENCE LIMITED

Altia Covert Operations Solution (ACOS) Intelligence Management

Altia Covert Operations Solution (ACOS) Intelligence is a fully National Intelligence Model (NIM) compliant system to record intelligence with 3x5x2 evaluation. This includes Intelligence log creation, sanitisation and dissemination, with the ability to create and link entities to ensure data quality. It also includes data visualisation charting and tasking.

Features

• Intelligence Capture, 3x5x2 review, workflow, submission, assessment and dissemination
• Compliant with all NIM requirements
• Sanitisation of logs and capture all decisions made
• Tasking Capability
• Appropriate judicial documentation production.
• Disclosure and dissemination to other systems.
• Highly configurable, module-based system with management dashboard oversight.
• Highly secure system incorporating comprehensive auditing.
• Fully searchable ,Management Information dashboard and reports
• Role Based Access: Comprehensive Audit Capability

Benefits

• Automated Management Information (MI) including comprehensive reporting tools and dashboards.
• Fully compliant with NIM
• Customer driven developments including sanitisation, redaction and dissemination capability
• Demonstrates legislative compliance and supports scrutiny of/by the inspectorate
• Exceptional searching tools; Customer driven report writer; Entire system searching.
• Highly configurable; user friendly; scalable; capturing every covert product/authority.
• In-built protection ensures operational and resource data remains highly secure
• Role based access and automated workflow using nationally approved forms.
• UK Legislation, RIP(S)A, IPA, GDPR, FOI, HRA, RRD/RPM LEDS compliant
• Customer driven developments agreed by National User Groups

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@altiaintel.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

425543922301722

Contact

Paul Hardman
0330 808 8600
tenders@altiaintel.com

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Public Order and Safety
  • Police
  • Other
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: The software is offered as a cloud solution and there are no constraints for customers.
• System requirements:
  • End-User accesses via an Internet Browser
  • Security controls enabled to permit access to the cloud service

User support

• Email or online ticketing support: Yes
• Support response times: An automated email is sent following the submission of a case where the user is provided with a unique case number. The case is then triaged and reviewed. Based on the priority of the call, follow-up communication will then take place between 9 to 5 (UK time), Monday to Friday. Cases raised during the weekend will be responded to on the Monday unless the service decides to take the optional out of hours support offering, in which case a response will be provided over the weekend.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: None to date
• Onsite support: Yes, at extra cost
• Support levels: Urgent (Severity 1): Interruption making a critical functionality inaccessible or a complete network interruption causing a severe impact on services availability in a production environment. There is no possible alternative. This is what you will expect from Alta. First Response (FRT) Time: 30 Minutes. Resolve within 4 hours. Periodic Updates every 30 Minutes. Pausable Update: Not Applicable. High (Severity 2): Critical functionality or network access interrupted, degraded or unusable, having a severe impact on services availability. No acceptable alternative is possible. FRT Time: 60 Minutes. Resolve within two Business Days. Periodic Updates every 4-hours. Pausable Update: Not Applicable. Normal (Severity 3): Non-critical function or procedure, unusable or hard to use having an operational impact, but with no direct impact on services availability. A workaround is available. FRT Time: 90 Minutes Resolved within the Next Major Release Periodic Update: Not Applicable Pausable Update, potentially within two days. Low (Severity 4): Application or personal procedure unusable, where a workaround is available, or a repair is possible; considered “feedback”. FRT Time: One business day Resolved within consideration for Future release Periodic Update: Not Applicable Pausable Update: Not Applicable Full details as part of the contract
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Altia has a dedicated training team that covers all products. The team also includes former law enforcement professionals who have worked in this challenging area of Law Enforcement. Training can be provided either on the customer site or at our dedicated training centre in Nottingham. Full user guides are also available to assist users. These are available across the entire system. Additionally ACOS has 'help' buttons throughout which allow users to look for guidance and advice as they work through the system. Our Business Consultants also conduct process workshops to ensure the application is tailored to the organisation’s needs. At the point of go-live, Altia provides dedicated support to ensure the process is completed smoothly and that any issue raised is quickly dealt with. This can be provided on-site, remotely or a hybrid of both as required by the customer. Following go-live, Altia regularly holds ACOS User Groups where the customer can send representatives to network with colleagues as well as suggesting and agreeing product enhancements which are invariably incorporated within a future product release as part of the standard licence and support package - at no additional cost.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats:
  • Electronic
  • CSV
  • JSON
• End-of-contract data extraction: Naturally we would work hard with our customer in the hope that they would not seek to leave. However it is understood that requirements change and Altia will agree an exit strategy at the beginning of the contract, to provide our customers with reassurance regarding how any exit, for any reason would be managed. The exit strategy will contain the steps and activities to be taken that will lead to the cessation of service delivery to the customer. This will ensure the safe delivery of customer data, aligned to any specific customer requirements. The exit strategy documents the transfer and / or deletion of any data, the format in which it will be available for return to the Customer. Altia has a standard output format and transfer method and will deliver the data in an agreed flat file format on an encrypted Hard Drive which is usually provided and collected by the customer.
• End-of-contract process: Unless there are additional requirements that the customer has identified which will form part of the exit strategy at the initial contract phase, there would not usually be any additional costs for providing the data in the agreed flat file format.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: Yes
• Compatible operating systems: Linux or Unix
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are no differences
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: ACOS is a cloud based web application that can be accessed through a number of different gateways depending on the level of security required by the organisation. The application uses a responsive web design to assist users interface with the system on a variety of devices and screen sizes via modern internet browsers.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: None to date
• API: Yes
• What users can and can't do using the API: ACOS is a browser-based application which allows users to interface with the system through an intuitive and simple API.; When navigating to the system a user is presented with an area to enter their log-on credentials and their access to the system is verified or, where the user credentials are incorrect, rejected. Using the API users are able to carry out all functions including data entry, saving, reporting and searching.; ACOS provides role-based access which is defined in the system toolkit, the toolkit is also accessible to authorised users via the API.; Users can only access parts of the system and data which their role entitles them to see, changes can be made and saved through the API.; The initial set up of ACOS is conducted through accessing the system toolkit via the API, the administrator is able to configure the system and create users as required. There are also additional API’s to assist with bulk loading and maintaining users as well as interfaces to Gazetteers
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: ACOS is a highly configurable and customisable application allowing authorised users the hide, disable, make mandatory and rename fields as well as tailor workflows to meet business needs. Each screen in the different process states can be configured independently allowing for total customisation. This is normally done by a business administrator.; Authorised users can also add new fields as required e.g. dates, text, list of values etc. These fields are automatically added to the main search facility.

Scaling

• Independence of resources: Due to the nature of the Altia Covert Operations Solution (ACOS) each customer will have their own tenant, therefore reducing this as a likelihood. Additionally, during the on-boarding process, Altia will size the infrastructure based on the anticipated number of concurrent users with future growth in mind. As part of regular service reviews, this infrastructure may be expanded based on the fact that additional resources can be quickly assigned e.g vCPU, RAM and disk space.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide summaries of any support cases logged by the customer (no of calls, volumes, categories) Customers can access their own cases, status and resolution dates via their own service support portal log on.ategories)
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Other
• Other data at rest protection approach: The Database is secured with Oracle Advanced Security via Transparent Tablespace Encryption
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Altia Covert Operations Solution (ACOS) provides the ability to export data from the system in a number of different formats using inbuilt system tools including the Report Writer. There are also specific xml exports for intelligence logs designed to transfer data to other systems.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Any document type can be imported, stored, searched and retrieved
  • Any media type can be imported,stored, searched on and retrieved
  • Any media can be imported and stored in Pegasus

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The level of availability will be 99.99% depending on the Service Level chosen (Excluding planned service outages / updates)
• Approach to resilience: The premises used by Altia for the management of its services are distinctly separate and at a distance from each of the respective data centre premises. All data centres are UK- domiciled. Should high availability be required, then we can offer this across different sites as agreed.
• Outage reporting: All outages will be reported and identified as planned maintenance, Emergency maintenance, and platform issues. In addition, will proactively contact customers as appropriate.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Customers have the option to raise a support request via telephone, email or our support portal. We will always authenticate the identity of the user by validating the information within our customer portal.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials; Cyber Essentials Plus
• Information security policies and processes: Altia has a number of inter-connected governance frameworks in place which control both how the Company operates and the manner in which it delivers it’s services to its customers. These have been independently assessed and certified against, ISO27001 by LRQA, a UKAS accredited audit body. The Company is governed by an integrated suite of information security policies. Under the top level Information Security Policy itself are second-level documents with specific focus on Acceptable Use, Asset Management, Business Continuity Management, Data Protection, Password Management, and many others. Altia also holds Cyber Essentials Plus
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Altia has documented configuration and change management policies and processes, which have been implemented, maintained and assessed in accordance with the guidance from our ISO9001 and ISO27001 standard. Formal configuration management activities, including record management and asset reporting, are monitored and validated constantly, and any identified discrepancies promptly escalated for investigation.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Altia has a documented vulnerability management policy and process, which have been implemented, maintained and assessed in accordance with the guidance from our current ISO27001 standards. Where technically possible, real-time updates and status reports are identified and sourced from credible vendor sources.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Altia follows best practices for its coding, application servers and databases. The Cloud Service Provider follows the best practice from the National Cyber Security Centre, The Cloud Service Provider protects it's platforms with 24x7 enhanced protective monitoring services, vulnerability scanning and assessment. Their approach to protective monitoring at minimum meets the Protective Monitoring Controls outlined in NCSC document GPG13. It includes checks against systems events (SIEM) and network traffic analysis, including time sources, cross-boundary traffic, suspicious activities at a boundary, network connections and status of backups. Any alerts generated are logged and investigated 24x7.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Altia has a documented incident management policy and process, which have been implemented, maintained and assessed in accordance with the guidance from the current ISO27001 standard. This activity is responsible for the progression of issues identified by Altia personnel, and incidents identified and reported to Altia by its customers and partners. All incidents are promptly reported into a central ticketing system, which ensures that each is promptly assigned to an appropriate resource, and its progress tracked (and escalated, as required) to resolution.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 1%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 3%
• Between £1,000,001 and £2,500,000: 4%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 6%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA Ltd
• ISO/IEC 27001 accreditation date: Tuesday 1 October 2024
• What the ISO/IEC 27001 doesn’t cover: Our Statement of Applicability has 1 exclusion: Outsourced Development, as all developments are completed in-house.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 999c2461-bc3c-47e1-8990-ba14dce44414
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@altiaintel.com. Tell them what format you need. It will help if you say what assistive technology you use.