Anya Consultancy Services Limited

ACS Wave - Crowd Counting and Wayfinding Solutions

The growing adoption of IoT and Sensors has driven a need for organisations to need innovative digital management systems to manage the information they share. Integrating with many technologies, ACS-Wave is a product that has been developed for our clients for Footfall management, Data over Sound and Wayfinding solutions.

Features

• Connects People & devices through sound
• Includes Footfall & Client behaviour Analyser
• Client behaviour Analyser Enables clients to optimise staff resourcing
• Offers insights to targeting services based on footfall demand
• Data over Sound solutions optimising value from sensors
• Can be extended to Wayfinding solutions

Benefits

• Optimise your staff schedules based on demand
• Drive Efficiency, sensor and IoT information in one place
• Accurate measurement of footfall in your organisation
• Wayfinding allows your clients to navigate your spaces
• Focus your activities where they bring most value

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bd@anyaconsultancy.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

425674430557317

Contact

Balaji Perumal
+44 7841096318
bd@anyaconsultancy.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
  • Advanced and predictive analytics
  • Location and geospatial data management and analytics
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Every system requires ongoing maintenance, and ACS ensures that maintenance slots are agreed with clients to minimise service disruption (out of core hours maintenance).; By its nature ACS Wave interacts with IoT devices such as mobile devices and sensors for which there are many suppliers and types, and with no ones evolving. ACS will discuss the range that we support with clients, and, as technical specialists can extend to further requirements as required.
• System requirements: Client must specify the IoT devices in scope

User support

• Email or online ticketing support: Yes
• Support response times: Support response times; SLA P1: Informing customer are 100% within 30 minutes 99% fix within 5 hours Update to client every 2 hours P2: Informing customer are 100% within 60 minutes 99% fix within 8 hours Update to client daily P3: Informing customer are 100% within 4 hours 99% fix within 12 hours P4: Informing customer are 100% within 8 hours 99% fix within 24 hours Service reports are standard and a technical account manager is assigned for every client. ACS offers the above as its standard support package with a defined cost. (Based on a working day)
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AAA
• Web chat accessibility testing: We conduct ongoing accessibility testing of our web chat service using a combination of automated and manual methods. Automated testing includes Lighthouse and other WCAG 2.2-aligned tools to identify common accessibility issues.
• Onsite support: Yes, at extra cost
• Support levels: We offer two support hours:; 1- Business Hours ; 08:30 to 18:00 UK Time ; Monday to Friday excluding Bank Holidays ; ; 2- 24*7 ; 24 hours ; Monday to Sunday including Bank Holiday ; These are costed differently and are coverd in our pricing schedule.; All our clients are nominated a technical account manager who works with our technical support team.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: ACS will work with the client to understand what their core business requirement is. In retail it is typically used to analyse footfall by time of day, and area so that the business can both optimise its staff resourcing, its stock and sales products and also layout of the retail area. ; We will also identify the areas to be covered and any sensors in the vicinity and any APIs that are required to integrate with the solution. ; ACS will set up the solution as SaaS and will configure and build to meet your scenario and devices and to meet your business objectives. ; This will be tested as controlled exercises (non-live) and the outputs analytics will be shared. Once live, ie real operate the system and give access to the footfall analytics. The first few months of use are likely to be the most fruitful for the client, and we will hold regular service reviews in this period to support any changes that the client may find useful e.g. additional sensors, change to retail space.; In all cases we will create a Data Protection Impact Assessment to work with the clients Data Protection Officer and work within policy.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: ACS, as an ISO 27001 supplier fluent in GDPR responsibilities, recognises that it is the Data Processor for the client data, and that the client, as data controller, needs the data at the end of any contract to migrate to a new provider. As such we will always ensure the following ; • Export the clients data in a machine readable format at the end of any contract as free of charge ; - transforming the data into other required formats is possible but will be chargeable at cost of effort required
• End-of-contract process: ACS advises that a client should give advance notice (>3 months) for ending contracts as digital transformation to a new system requires planning. ; The no-cost option is that data will be extracted in a machine readable format at the end of the contract. Digital transformation from one system to another is nontrivial. ; ; We follow industry best practice for system migrations and advise the following approach; - ACS works with the client and the new provider to plan the transition with the new provider advising what data they need, what format, and what business rules; - ACS will advise work and cost required to transform the data to meet these requirements, and perform the work subject to purchase order, and chargeable according to our rate card.
• Documentation accessibility standard: WCAG 2.2 AAA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: End users will use the mobile devices for invoking the event of crowd counting.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AAA
• Description of service interface: All the services are API driven
• Accessibility standards: WCAG 2.2 AAA
• Accessibility testing: The interface has been tested with high standards of security along with encryption
• API: Yes
• What users can and can't do using the API: Our solution provides API which can be integrated within the existing ERP solutions within the organisation.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The footfall analyser works in 2 modes; Anonymously- This is the connectionless mode that detects smart devices carried by people and provides approximately 99.9% count accuracy; Registered Mobile App - This mode gives precise accuracy on accuracy by connecting through to devices. ; The analytics can be customised from the standard reporting. ; All customisation is performed by ACS.

Scaling

• Independence of resources: The solution is designed API first framework and JSON based data model. It provides flexibility for end customers for integrating the systems with internal and external applications. ; The system is designed multi-tenant framework; to support each customers to have their unique data model. It helps on further personalisation and customisation may required for each client users. ; The system designed with Low Code framework with modern cutting edge technology which provides flexibility for custom forms, custom integration and customer workflow where required with minimum development efforts.

Analytics

• Service usage metrics: Yes
• Metrics types: The service usage metrics are focussed on the footfall metrics by date, and time, and by location (geo)
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users can easily export data from ACS-Wave using standard formats such as Excel, CSV, and PDF. Reports can be generated and downloaded for sharing, analysis, or auditing.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • PDF
  • Excel
• Data import formats:
  • CSV
  • Other
• Other data import formats: Excel

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: ACS agrees SLAs with its clients for every service it delivers. Maintenance slots (scheduled outage with a schedule of dates) will be agreed to perform activities such as patch upgrades. The Availability SLA will be subject to considering the clients core business hours. Failures to meet 100% availability will be assessed through root cause analysis. Typically we work to 99% availability during core hours.
• Approach to resilience: ACS is an ISO27001 certified organisation that adopts controls to ensure the resilience of the system, and support the clients business continuity requirements. ; Our choice of Hosting suppliers is a key part of ensuring resilience for our clients. We use suppliers like Azure and where the supplier and our contracts guarantee infrastructure resilience. All our team are trained to the appropriate Microsoft certified levels to manage the platform, systems and databases. ; ; Our technicians also proactively monitor and manage the infrastructure and utilise any tools they offer to optimise the resilience. At the database level, our database administrators actively manage the system according to a daily checklist of activities, maintaining the health of the system as it is queried. Occasional database optimisation activities may be required to stop deterioration of performance. At the application level, we develop the system with robust exception handling, and our system administrators proactively manage the system.
• Outage reporting: ACS assigns a Service Manager for each contract. In the event of a scheduled service outage e.g. for maintenance, the Service Manager or their representative will email the nominated staff in the client organisation, explaining the reason the outage slot is required, and will agree a time when it can be scheduled. These will be scheduled in slots that are of no/minimal impact to the client.; For unscheduled outages the Service Manager will ensure that the ACS team prioritise recovery activities, and notify the client team by email or phone on the current status and estimated time for recovery (ETA) is shared. Communications will stay open until the recovery is completed.; The Service Manager will hold regular service reviews with the client team, and will report Service Level reporting including any service outage. Impact of the outage would be recorded there.

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: ACS-Wave is only accessible by approved users within the client organisation allowing them permission to access the reports/dashboard.
• Access restriction testing frequency: At least once a year
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ACS has an information security policy, and data protection policy that is approved by the CISO. The policy is restricted to internal use only and some elements form part of our employee contracts . System changes or new client requirements are assessed against the policies. Roles and privileges are assessed against the policy. Maintenance of systems and monitoring of systems is performed according to policy. The policy is reviewed at least annually or if there are any new challenging threats . Our Quality management system defines ACS processes and standards and supports the implementation of the policy. There is a separate Data Protection policy and with every project we perform a data protection impact assessment (DPIA) to ensure that data is classified to be processed according to policy. The Executive team meet every month and follow a fixed agenda including policy review/change.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: ACS develops all its products using specialist tools for change and configuration management and uses a process based on ITIL CCM standards. Where necessary we will adapt our process to those of the client and integrate our tools to theirs. For databases we are particularly on top of version controlling stored procedures. Every software components is version controlled from cradle to grave, and deployment of component versions tracked. All RFC (Request for change) are impact assessed by technical teams at CAB (Change Board) to ensure best practice and no regression of existing systems.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: ACS is an ISO27001-certified organisation with strong threat-management controls. We proactively monitor certified external sources to identify emerging risks. Our ISMS follows best-practice vulnerability-management processes, including identification of threats through continuous scanning and supplier monitoring tools. Each threat is assessed and prioritised using our Risk Management and Treatment process, enabling escalation to the management team for timely decision-making. Remediation activities, including patching and planned outages, are coordinated with clients. Verification ensures all actions are completed and confirmed to management. All activities are fully documented, forming key evidence for regular audits and demonstrating our commitment to security and compliance.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: When we are made aware of potential threats, ACS applies fixes and patches after assessment of risk, and will create an RFC (request for change) or emergency RFC according to risk. The Level of Risk influences the speed to deployment. Ideally changes happen in the agreed maintenance slot, but this cannot always happen, and we work with the clients processes to raise an emergency RFC and agree the change timeslot with their Change Board. Proactively, ACS has a well defined architecture to its solutions and we look at supplier websites/receive alerts among other sources to determine new threats.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: ACS has an incident and problem management processes based on ITIL. There is also a service management tool to record these and where users can report incidents through our portal. Scripts are created for common incidents so that any member of the support team can respond consistently to our clients . Incident reports are produced on the system and shared at service reviews with our client.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A one month free trial is supplied that covers Recipe creation, Meal Ordering, and Waste management Functionality
• Link to free trial: ACS will provide a link on request

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 10%
• Between £250,000 and £500,000: 12%
• Between £500,001 and £1,000,000: 15%
• Between £1,000,001 and £2,500,000: 17%
• Between £2,500,001 and £5,000,000: 19%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Assurance UK Limited
• ISO/IEC 27001 accreditation date: Wednesday 31 January 2024
• What the ISO/IEC 27001 doesn’t cover: Our ISO/IEC 27001 certification covers the provision of development, integration, consultancy, and support services within our defined ISMS scope. The certification does not cover customer-owned infrastructure or environments, third-party platforms and services outside our direct control, customer operational processes, or any services not explicitly included within the certified scope. Where third parties or customer environments are involved, associated risks are managed through supplier assurance, contractual controls, and risk management, but these elements remain outside the ISO/IEC 27001 certification boundary.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI Assurance UK Limited
• ISO 9001 accreditation date: Friday 10 November 2023
• What the ISO 9001 doesn’t cover: Our ISO 9001 certification covers the provision of product development, software solutions, integrations, IT support, and related consultancy services within our defined Quality Management System (QMS) scope. The certification does not cover: Customer-owned or customer-managed infrastructure, systems, or devices Third-party products, platforms, or services not delivered or controlled by us Customer internal operational or business processes End-user operation of solutions once handed over to the customer Physical installation, facilities management, or on-site operational services, unless explicitly contracted Any services or activities not explicitly included in the certified ISO 9001 scope Where third parties or customer dependencies are involved, quality is managed through supplier evaluation, contractual controls, and performance monitoring, but these elements sit outside the ISO 9001 certification boundary.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Df5db3c6-7588-4880-835d-3bca6343f91f
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Eb944618-962a-4522-b972-c3b30dc791cb
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bd@anyaconsultancy.com. Tell them what format you need. It will help if you say what assistive technology you use.