Google Cloud EMEA Limited

Gemini for Workspace

Google Gemini for Workspace is a generative AI assistant integrated into apps like Docs, Gmail, and Slides, helping with drafting and summarizing. It is now a core feature in most Business and Enterprise plans, though some specific SKUs may still require a separate license.

Features

• Draft, refine, edit text; directly within Docs.
• Smart Replies; summarize threads, draft quick email responses, Gmail.
• Image Generation; create custom visuals, slide layouts; Slides instantly.
• Data Organization; identify trends, create smart tables; Sheets.
• Automatic Note Taking; capture notes, action items; Google Meet.
• Translated Captions; real-time subtitles; 100+ video call languages.
• Studio Look; automatically enhance lighting, audio quality; video meetings.
• Drive Q&A; summarize documents, answer questions; Drive files.
• Enterprise Security; data never trains public AI models.
• Chat Integration; securely brainstorm, research; Gemini standalone app.

Benefits

• Accelerates workflows; automates drafting, summarizing, data entry tasks; saves time.
• Enhances creativity; instantly generates fresh images, slides, project ideas.
• Improves meetings; automated transcripts, real-time translation increase productivity.
• Simplifies analysis; turns raw data into actionable insights, charts quickly.
• Elevates quality; polishes writing, smart tone, style, grammar suggestions.
• Ensures privacy; keeps data secure; content never trains public AI.
• Reduces fatigue; handles repetitive admin work; staff focus strategy.
• Seamless adoption; integrates naturally, apps your team already uses.
• Global connection; breaks language barriers; instant translation, email, video.
• Standardizes output; all employees produce professional content, regardless of skill.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ps-frameworks@google.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

425755769029408

Contact

UK Public Sector Team
cloud.google.com
ps-frameworks@google.com

About your service

• Service categories:

  Applications

  Collaborative

  • Team collaboration
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Google Workspace
• Cloud deployment model: Public cloud
• Service constraints: Requires paid add-on. Usage limits apply. Verify AI results
• System requirements:
  • Supported browsers include Chrome, Firefox, Safari, Microsoft Edge.
  • Active, eligible Google Workspace commercial; education account required.
  • Valid Gemini Business, Enterprise add-on license needed.
  • Admin must enable service, using Admin Console.
  • Account interface language must be English; other supported language.
  • Stable, high-speed internet needed; cloud access.
  • Users must meet minimum age requirement; typically 18+.
  • Latest Google Workspace mobile apps must be installed.
  • User must be located supported country, region.
  • Smart features, personalization settings must be enabled Gmail.

User support

• Email or online ticketing support: Yes
• Support response times: Initial response times; ; Standard Support; P2 cases: 4 hours; P3 cases: 8 hours; P4 cases: 8 hours; ; Enhanced Support; P1 cases: 1 hour; P2 cases: 4 hours; P3 cases: 8 hours; P4 cases: 8 hours; ; Premium Support; P1 cases: 15 minutes; P2 cases: 2 hours; P3 cases: 4 hours; P4 cases: 8 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: EN 301 549
• Web chat accessibility testing: Google Accessibility Rating (GAR): GAR is Google's internal standard for measuring a software product's level of technical accessibility. It is used to evaluate products and features during development and testing before launch.; ; GAR Assessment: The GAR assessment process involves creating a GAR self-assessment sheet, defining use cases, and performing accessibility tests. If the product's score is not GAR 4, the issues flagged during testing need to be fixed.; ; Accessibility Conformance Report: https://belonging.google/accessibility-conformance-reports/
• Onsite support: No
• Support levels: Basic Support; Billing support.; ; Standard Support; Recommended for workloads under development, kickstart your cloud journey with unlimited access to tech support. Troubleshoot, test, and explore.; Minimum spend of $29.00; or -; 3% of monthly Cloud charges. ; ; Enhanced Support; Designed for workloads in production, with fast response times and additional services to optimize your experience with high-quality, robust support.; Minimum spend of $100.00; or - ; 10% of monthly Cloud charges for the first $0 - $10K; 7% of monthly Cloud charges from $10K - $80K; 5% of monthly Cloud charges from $80K - $250K; 3% of monthly Cloud charges over $250K; ; Premium Support; Designed for enterprises with critical workloads, with the fastest response time, Customer Aware Support, and Technical and Accounts Manager Services.; Minimum spend of $15,000.00; or - ; 10% of monthly Cloud charges for the first $0 - $150K; 7% of monthly Cloud charges from $150K - $500K; 5% of monthly Cloud charges from $500K - $1M; 3% of monthly Cloud charges over $1M; ; Charges will be at least the minimum charge of $15,000.00 or the result of the calculation, whichever is higher.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Google Cloud offers a comprehensive set of onboarding services and resources for new users, ranging from free financial credits and always-free usage to structured learning paths, guided technical workshops, and direct support setup.; ; Additional Services are available from the Google Professional Services Organisation (PSO) or via our vast network of accredited Delivery Partners.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • API
  • Gemini Cloud Assist
• End-of-contract data extraction: Users can extract their data using a collection of readily available tools, please see below for an overview:; ; Google Cloud Migration Services:; ; Storage Transfer Service (STS):; A fully managed, highly scalable service for the bulk transfer of unstructured or semi-structured data (files, objects) into Cloud Storage.; Primary tool for online data movement from other cloud providers, on-premises file systems, and web-accessible sources.; Transfer Appliance (TA):; A physical, high-capacity storage device for offline data transfer, especially for massive datasets (terabytes to petabytes) when network bandwidth is limited.; ; NOTE: Customers can apply for a free data egress costs when migrating away from Google Cloud.
• End-of-contract process: 1. Data Export and Migration Period: The customer must export any data they wish to retain, utilizing standard GCP tools and APIs.Migration Support: Google offers Migration Period (at least 30 days, or longer if technically necessary) during which the customer can move their workloads and production data out of the platform.; ; 2. Data Deletion Timeline: Once the contract expires or the customer issues a final deletion instruction, Google initiates its formalized data deletion pipeline.PhaseDurationProcess and MechanismRecovery PeriodUp to 30 days post-termination.A grace period where the customer may still be able to retrieve recently deleted data.Logical DeletionUp to ~2 months after the recovery period.Remaining customer data is purged from active systems using Cryptographic Erasure (destroying encryption keys).Final Backup ExpirationMaximum of 180 days. Customer data is removed from all long-term disaster recovery and backup snapshots.; ; 3. Post-Termination Assurance Final Deletion Guarantee: Google commits to deleting all Customer Data within a maximum of 180 days from the end of the term, unless legally required to retain it.Physical Sanitization: The data is guaranteed to be irrecoverable through secure media sanitization and the physical destruction (shredding/crushing) of retired hardware, aligning with NIST SP 800-88 standards.This entire process is contractually backed.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No difference
• Service interface: Yes
• User support accessibility: EN 301 549
• Description of service interface: Browser: User Interface for hands on Click-Next interactive use.; Command Line Interface (CLI): Text based interface to interact with the system.; Application Programming Interface (API): Secure protocol based service to interact with the system.
• Accessibility standards: EN 301 549
• Accessibility testing: Google Accessibility Rating (GAR): GAR is Google's internal standard for measuring a software product's level of technical accessibility. It is used to evaluate products and features during development and testing before launch.; ; GAR Assessment: The GAR assessment process involves creating a GAR self-assessment sheet, defining use cases, and performing accessibility tests. If the product's score is not GAR 4, the issues flagged during testing need to be fixed.; ; Accessibility Conformance Report: https://belonging.google/accessibility-conformance-reports/
• API: Yes
• What users can and can't do using the API: Cloud APIs are exposed as network API services to customers. Each Cloud API typically runs on one or more subdomains of googleapis.com, such as pubsub.googleapis.com, and provides both JSON HTTP and gRPC interfaces to clients over public internet and Virtual Private Cloud (VPC) networks. Clients can send HTTP and gRPC requests to Cloud API endpoints directly or by using client libraries.; ; Limitations:; - Requires Application Credentials to authenticate to the API interface during initialization of Client Libraries.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Google Cloud affords allows users to build cloud environments that precisely align with their architectural, security, and operational best practices through customization. Users can customize the following products and their components:; ; Resource & Service Customization:; - Custom Machine Types and Sizing; - Custom Identity & Access Management (IAM) roles for least privileged access enforcement; ; Infrastructure &b Automation Customization:; - Infrastructure as Code (IaC) for customised deployment architecture; - Continuous Integration & Continuous Delivery (CI/CD) of application and infrastructure deployments.; - Customised Monitoring & Observability; ; Networking & Security Customization:; - Custom Network Configuration; - Custom Security Baseline & Configuration

Scaling

• Independence of resources: Google Cloud Platform (GCP) guarantees resource availability and ensures workload demands are not negatively affected by other customers primarily through its fault-tolerant physical infrastructure architecture and a layered system of virtual and logical isolation and resource management mechanisms.

Analytics

• Service usage metrics: Yes
• Metrics types: Google Cloud Platform (GCP) offers an extensive catalog of service metrics, primarily through Cloud Monitoring, to provide real-time visibility into the performance, availability, and health of applications and infrastructure.; ; GCP provides over 6,500 metric types for monitoring Google Cloud services, third-party Cloud services, and third-party software. These metrics are organized around three primary components: Metric Types (what is measured, e.g., CPU utilization), Monitored-Resource Types (the source, e.g., a VM or a database instance), and Time Series (the collection of timestamped measurements).
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Encryption Algorithm: Google uses the AES algorithm for data at rest. This is typically AES-256 and, in most cases for storage systems like Cloud Storage, utilizes Galois/Counter Mode (GCM).; ; Layered Protection: Data is often encrypted at multiple layers.; ; Key Management: Encryption keys are managed by Google's hardened key management systems.; ; Per-Chunk Keys: Each data chunk is encrypted with an individual, unique Data Encryption Key (DEK), no two chunks will have same key.; ; Envelope Encryption: DEKs are themselves encrypted (wrapped) by a set of higher-level keys and stored separately from the data.; ; Compliance: Google uses the FIPS 140-2 in production environment.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can extract their data using a collection of readily available tools, please see below for an overview:; ; Google Cloud Migration Services:; ; Storage Transfer Service (STS):; A fully managed, highly scalable service for the bulk transfer of unstructured or semi-structured data (files, objects) into Cloud Storage.; Primary tool for online data movement from other cloud providers, on-premises file systems, and web-accessible sources.; Transfer Appliance (TA):; A physical, high-capacity storage device for offline data transfer, especially for massive datasets when network bandwidth is limited.; ; NOTE: Customers can apply for a free data egress costs when migrating away from Google Cloud.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • ZIP
  • PDF
  • JSON
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • ZIP
  • PDF
  • JSON

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: All communication from an end user (client application, browser, etc.) over the internet to Google Cloud services is secured using standard protocols:; ; Transport Layer Security (TLS): Requests sent over HTTPS, HTTP/2, or HTTP/3 are secured with TLS encryption.; ; Google Front End (GFE): The GFE system terminates the TLS connections from the internet. It uses BoringSSL (Google's open-source, FIPS 140-3 Level 1 validated implementation of the TLS protocol) to handle encryption and decryption.; ; Public Certificates: The data is secured using HTTPS with a certificate from a web (public) certificate authority.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Virtual Network Encryption (IP Layer): Google Cloud's virtual network automatically encrypts, integrity-protects, and authenticates private IP traffic between virtual machines (VMs).; ; Application Layer Transport Security (ALTS): This is Google's own service-to-service security protocol, used for Remote Procedure Calls (RPCs) between services running in Google's infrastructure.; ; Authentication and Key Exchange: ALTS performs a handshake to authenticate the identities of the communicating services and compute a shared traffic key.; ; Encryption: Data is encrypted in transit using the shared traffic key, typically employing AES-128-GCM encryption. Encryption in ALTS is provided by BoringSSL or PSP (Private Security Protocol).

Availability and resilience

• Guaranteed availability: Google Cloud Platform (GCP) provides a detailed Service Level Agreement (SLA) for each of its core services, guaranteeing a Monthly Uptime Percentage (SLO). This uptime guarantee varies depending on the specific service, the service tier, and the customer's architectural configuration (e.g., single-zone vs. multi-zone deployment).; ; If GCP fails to meet the guaranteed SLO, the customer is eligible to receive Financial Credits applied to future bills, which serves as the customer's sole and exclusive remedy for any failure to meet the SLO.; ; Key SLA Uptime Guarantees (SLOs); The guaranteed uptime is expressed as a Monthly Uptime Percentage. "Downtime" is typically defined as a high rate of HTTP 5XX server-side errors (usually 1% or 5% or 10% Error Rate, depending on the service) over a consecutive period.
• Approach to resilience: Google Cloud Platform (GCP) service resilience is guaranteed through a deep, layered strategy that combines global physical infrastructure redundancy with automated, data-driven system management and security protections to ensure continuous operations and rapid recovery.; ; The GCP Datacentre resilience framework uses geographic distribution to eliminate single points of failure, adhering to the principle of "disaster avoidance".; ; Regions and Zones: GCP's global infrastructure is segmented into Regions (geographically separate areas). Each region contains multiple Zones, which are independent failure domains with their own power, cooling, and networking.; ; Fault Tolerance: Deploying application components across multiple zones within a region protects against localized failures like power loss or network partitioning.; ; Disaster Recovery (DR): Deploying across multiple regions provides the highest level of aggregate resilience against large-scale, region-wide disasters (e.g., natural disasters).; ; Same Infrastructure as Google: GCP leverages the same robust, self-healing internal architecture that powers high-traffic services like Google Search and Gmail.
• Outage reporting: Official Status Dashboards; GCP uses dedicated, centralized dashboards to provide real-time status and historical information:; ; Google Cloud Service Health (Public Dashboard): ; This is the main public status page, which provides status information on services that are part of Google Cloud.; ; It lists widespread incidents that affect multiple customers and services.; ; Status can be checked by product and location (regions and multi-regions).; ; It maintains a record of disruptions and outages for up to five years.; ; https://status.cloud.google.com/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Google Cloud secures access via tailored mechanisms for distinct principals. For humans, it enforces Multi-Factor Authentication and Context-Aware Access to verify identity alongside device context. Non-human workloads utilize Workload Identity Federation and short-lived tokens, effectively eliminating the security risks associated with long-term keys.; ; Application security is governed by the Identity-Aware Proxy (IAP), acting as a zero-trust gatekeeper that replaces traditional VPNs by verifying identity before access. Finally, Cloud Audit Logs record every authentication attempt, providing an essential audit trail for compliance and investigations.
• Access restrictions in management interfaces and support channels: Google Cloud restricts access through rigorous IAM controls and "secure-by-default" policies. Management interfaces are protected via the Principle of Least Privilege and Context-Aware Access, which verifies identity alongside device context. VPC Service Controls create strict network perimeters to prevent data exfiltration. Regarding support, Google personnel access is limited to "just-in-time" necessity with strict vetting. Transparency tools are central to this strategy: Access Transparency logs every interaction by Google staff, while Access Approval empowers customers to explicitly grant or deny support requests, ensuring complete visibility and control over their data.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: Google Cloud implements tailored security mechanisms for distinct principals. Human access is secured through Multi-Factor Authentication and Context-Aware Access, which verifies identity alongside device context. For non-human workloads, the platform enforces the Principle of Least Privilege using Workload Identity Federation and short-lived tokens, effectively eliminating the risks of long-term keys. Application security is managed by the Identity-Aware Proxy (IAP), a zero-trust gatekeeper that replaces traditional VPNs. Finally, Cloud Audit Logs record every authentication attempt, providing a comprehensive trail for governance and compliance.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: Supplier controls
• Information security policies and processes: Google's security approach, overseen by the CISO, uses the Shared Fate Model to partner for customer security outcomes.; ; Executive Accountability: The Chief Information Security Officer (CISO) for Google Cloud leads the unified security, risk, and compliance teams, providing a direct line of executive accountability.; ; Compliance: Security is validated against global standards (ISO 27001, SOC 1/2/3, PCI DSS) and frameworks like the NCSC Cloud Security Principles.; ; Enforcement: Security policies (like PoLP) are enforced by IAM Recommender and automation. Cloud Armor handles network defense; security is embedded using blueprints.; ; Detection: Security Command Center (SCC) centrally monitors risk, using intelligence to detect active threats and misconfigurations.; ; Customer Auditability: Access Transparency provides customers with real-time logs of actions taken by Google personnel (e.g., support engineers) accessing customer content, ensuring auditability of privileged access.; ; Accountability: Access Transparency provides real-time logs of Google personnel access, ensuring auditability and trust.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Google's configuration and change management is highly automated and policy-driven to maintain stability, security, and traceability.; ; Configuration uses Infrastructure as Code to establish a "single source of truth." Config Sync prevents drift via an Admission Webhook that rejects unauthorized changes and features self-healing to automatically revert any deviations. Immutability is favored, minimizing in-place patching risk.; ; Change management uses CI/CD pipelines for automated deployment and peer review for approval. Organization Policies act as guardrails, setting rules across the resource hierarchy. All changes are recorded in Cloud Audit Logs and analyzed by Policy Intelligence tools like Policy Simulator, impact tested before deployment.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Google’s information security strategy integrates rigorous policy enforcement, automated detection, and transparent reporting. Enforcement minimizes human error through the Principle of Least Privilege and "secure-by-default" infrastructure blueprints. For detection, the Security Command Center leverages machine learning and threat intelligence to identify anomalies immediately. Incident response prioritizes speed, utilizing automation and predefined playbooks to isolate threats and drastically reduce attacker dwell time. Finally, transparency is guaranteed through executive oversight and Access Transparency logs, giving customers visibility into Google's actions. Detailed post-incident analyses drive continuous improvement, ensuring a resilient security posture.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Google Cloud’s protective monitoring integrates centralized telemetry with automated threat detection to identify risks in real-time. By leveraging Google Threat Intelligence and behavioral analysis, the system spots anomalies and misconfigurations immediately.; ; Once a threat is detected, the response framework prioritizes speed, utilizing automated playbooks to isolate and eradicate issues, minimizing attacker dwell time. Transparency is ensured through the Security Command Center for unified reporting and Access Transparency logs, which audit Google staff actions. This cycle concludes with rigorous post-incident analyses to drive continuous security improvements.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Google’s incident management utilizes SRE principles and automation to ensure rapid detection and recovery. The process minimizes attacker dwell time by combining real-time behavioral analysis with Google Threat Intelligence (Mandiant, VirusTotal).; ; Upon detection, automated playbooks (SOAR) immediately isolate threats to accelerate containment, adhering to strict Service-Level Objectives. The cycle prioritizes accountability through the Security Command Center and Access Transparency logs, which audit Google staff interactions. Finally, detailed post-mortems drive continuous improvement, ensuring lessons learned are integrated back into the security framework to prevent recurrence.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • Joint Academic Network (JANET)
  • Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Google Cloud’s Free Trial grants new users $300 credit for 90 days and access to an "Always Free" tier. It ensures risk-free evaluation with no automatic charges upon expiration; billing only begins if users explicitly upgrade. This creates a safe environment for testing infrastructure and learning cloud skills.
• Link to free trial: https://cloud.google.com/free?e=48754805

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: EY CertifyPoint
• ISO/IEC 27001 accreditation date: Wednesday 27 November 2024
• What the ISO/IEC 27001 doesn’t cover: Any services that are not covered by the certificate
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: EY CertifyPoint
• ISO 9001 accreditation date: Wednesday 6 August 2025
• What the ISO 9001 doesn’t cover: Any services that are not covered by the certificate
• Quality management systems (QMS): Yes
• CSA STAR certification: Yes
• CSA STAR accreditation date: Friday 18 July 2025
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: Any services that are not covered by the certificate
• PCI certification: Yes
• Who accredited the PCI DSS certification: Coalfire Systems, Inc.
• PCI DSS accreditation date: Sunday 30 November 2025
• What the PCI DSS doesn’t cover: Any services that are not covered by the certificate
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 99644670-0743-45cc-91be-f55509727705
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 756bdb10-bc7a-4f2e-be0a-6d9323f875c3
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ps-frameworks@google.com. Tell them what format you need. It will help if you say what assistive technology you use.