EX3 PARTNER LLP

EX3 Advisory

EX3 provides SAP SuccessFactors, S/4HANA and payroll advisory services to help organisations shape strategy, define roadmaps, and make informed decisions across cloud HR and payroll environments. We support operating model design, regulatory readiness, change management, and optimisation planning, enabling organisations to reduce risk and align technology decisions to business outcomes.

Features

• Technology agnostic HR and payroll strategy and roadmap definition
• Phase Zero discovery and transformation readiness assessments
• Operating model and service design advisory
• Skills based organisation and job architecture design support
• Regulatory and compliance advisory across HR and payroll
• Change management and organisational readiness support
• Design assurance for HR and payroll solutions
• Transformation planning, options analysis, and business case development
• Data, reporting, and analytics advisory
• Independent expert challenge and validation

Benefits

• Enables confident decision making through expert guidance
• Reduces delivery and compliance risk
• Aligns people, process, and technology to business objectives
• Improves long term value from HR and payroll investments
• Avoids rework through early design assurance
• Supports regulatory readiness and audit confidence
• Clarifies scope, priorities, and delivery approach
• Strengthens workforce planning through skills based design
• Accelerates transformation planning and mobilisation

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jas.rai@weareex3.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

425868727061355

Contact

Jas Rai
07825355501
jas.rai@weareex3.com

About the service

• Service categories:
  • Cloud Support Services
    • Cloud Migration Planning
      • Capability analysis
        • Capability analysis
      • Enterprise architecture
        • Enterprise architecture
      • Cloud gap assessment
        • Cloud gap assessment
      • Architecture options analysis
        • Architecture options analysis
      • Delivery Road-mapping
        • Delivery Road-mapping
      • Other
        • Other

Service scope

• Service constraints: No specific service constraints apply. EX3 designs its advisory services to be flexible and adaptable to customer requirements. Delivery approach, resourcing, and engagement models are agreed collaboratively to ensure the service aligns with organisational needs, timelines, and complexity. Where any practical considerations arise, these are discussed and managed proactively to ensure successful delivery outcomes.

User support

• Email or online ticketing support: Yes
• Support response times: Response times are agreed as part of the project plan, support plans and governance model. Requests and issues raised during UK business hours, 9am to 6pm Monday to Friday, are acknowledged promptly and prioritised based on impact to delivery milestones and support SLAs. Critical issues are addressed immediately by the project team. SLAs may differ depending on the support, governance or project scope agreed.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• AI chatbot: No
• Web chat support accessibility standard: WCAG 2.2 AAA
• Web chat accessibility testing: We have not carried out dedicated web chat testing with assistive technology users. EX3 does not currently provide a standalone web chat capability as part of its service. For real time communication, we rely on Microsoft Teams for all calls and meetings. Microsoft Teams is widely adopted, enterprise grade software with built in accessibility features and documented compliance with recognised accessibility standards, including support for screen readers, keyboard navigation, live captions, and assistive technologies.
• Support levels: Advisory services are delivered by EX3 consultants, supported by a Customer Success Manager and senior advisory oversight, in line with agreed engagement plans and governance. Requests raised during UK business hours, 9am to 6pm Monday to Friday, are responded to promptly and prioritised based on business impact and agreed outcomes. Formal SLAs are not typically applied, as delivery is managed through scheduled sessions, milestones, and defined escalation routes.

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Pricing

• Discount for educational organisations: No

Architecture roles

Solution architect

Role level	UK Rate	Offshore Rate
Solution architect	£1,776.00	£920.00

IT operations roles

Service desk manager

Role level	UK Rate	Offshore Rate
Senior service desk analyst	£1,240.00	£640.00
Service desk manager	£1,240.00	£640.00

Product and delivery roles

Delivery manager

Role level	UK Rate	Offshore Rate
Associate delivery manager	£1,770.00	£920.00

Programme delivery manager

Role level	UK Rate	Offshore Rate
Programme delivery manager	£1,776.00	£920.00

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: Provided
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications: ISO27001:2022

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jas.rai@weareex3.com. Tell them what format you need. It will help if you say what assistive technology you use.