Frontera Consulting LLC

Oracle Cloud SaaS Applications Management Services

Frontera's Application Management Services are designed to help you optimise your investment through a deep understanding of your application, your processes and your business goals. Frontera will support you while leveraging our knowledge of modern best practices and future functionality releases to ensure your systems transform with your business.

Features

• Flexible support options tailored to meet your business needs
• Flexible, easy to understand commercial models
• Named UK-Based Service Manager provides single point of contact
• Functional and Technical support guiding you through Quarterly SaaS updates
• Experienced, highly skilled resources with appropriate UK clearances
• Service desk and online ticket tracking
• Optional Testing and Training Services
• Optional environment and configuration management governing the solution
• Optional pricing for solution enhancements and expansion

Benefits

• Support plan optimised to meet your business and resourcing needs
• Issues resolved by experienced support team
• Impact assessment support - assess and prioritise new functionality
• Reduced costs
• Trend analysis to support a proactive management approach
• Proactive recommendations for Service improvement

£75 to £218.75 a unit an hour

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tom.linton@ibm.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

426244148684305

Contact

Sales Team
+44 7388817607
tom.linton@ibm.com

Planning

• Planning service: Yes
• How the planning service works: Frontera Consulting engage with clients early to support them on their journey to the Cloud. We will work with clients to produce a roadmap for applications and corresponding business areas impacted by new software services. ; ; We will help buyers budget for their investment and help build business cases for replacing legacy on premise systems with Cloud subscription services.; ; We will scope projects and price them accordingly to make clients aware early in the process of the likely implementation cost.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Oracle Cloud Applications - ERP, SCM, HCM, EPM, CX, Logistics
  • Oracle Integration Cloud (OIC)

Training

• Training service provided: Yes
• How the training service works: Frontera Consulting have experienced training resources for all Oracle Cloud products,; ; We can arrange bespoke training programmes to suit the client's needs or recommend the best approach given logistical considerations.; ; Frontera Consulting can offer simple train the trainer services to full classroom based formal training to multiple end users, and supply accompanying training material.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Oracle Cloud Applications - ERP, SCM, HCM, EPM, CX, Logistics
  • Oracle Integration Cloud (OIC)

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Frontera Consulting helps clients migrate from their existing systems to Oracle Cloud. Whether those existing systems are on premise versions of Oracle software, or other vendor software, we have a migration patch and toolkits to help.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Oracle Cloud Applications - ERP, SCM, HCM, EPM, CX, Logistics
  • Oracle Integration Cloud (OIC)

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Frontera Consulting can provide quality assurance services on behalf of a client who may be using other vendors to achieve a migration to the Cloud, or support a production cloud environment.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Frontera Consulting has a managed service support function with a dedicated support team of consultants supporting client's Cloud applications. ; ; We have a UK based support function offering a helpdesk, on line ticketing, and SC cleared resources when required.

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our SLA for urgent queries is 60 minutes.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Microsoft Teams
• Web chat accessibility testing: N/A
• Support levels: Frontera Consulting provides a comprehensive support service. We will provide 3 different levels of support:; Gold Support: Covering Helpdesk Services, Dedicated, UK-Based Account Manager, Ticket routing, monitoring and reporting, problem investigation and resolution, Oracle SR resolution, Enhancement Requests and Functionality Changes, Strategy advising and Training refreshes.; Platinum Support: Covers all of Gold Support plus ... Upgrade Management, Regression Testing and Service Delivery Oversight.; Diamond Support: Covers all of Gold and Platinum Support plus ... Ad hoc Functional Queries, Ad hoc report writing, Upgrade Planning, Impact assessments and Client Documentation Updates

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: GMS Intercert Services
• ISO/IEC 27001 accreditation date: 11/09/2023
• What the ISO/IEC 27001 doesn’t cover: All of Frontera’s business and IT landscape is included in our ISO 27001 accreditation.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Frontera is committed to fighting climate change, starting with learning more about carbon emissions and how we can reduce them. We want to help all our employees, collaborators, partners and suppliers to be as committed to understanding the impact we have on the environment and how we can improve our carbon footprint.; The way we plan on achieving this pledge is by:; - Measuring and analysing current greenhouse gas emissions; - Optimising employees’ transportation to and from work – by implementing flexible and remote working arrangements for all Frontera employees, collaborators and partners; - Choosing greener options for business travel – including international trains and flights ; - Choosing greener infrastructure and equipment – including printers, laptops, screens, office materials – if the old equipment can’t be fixed or if more are needed, we are committed to choosing the most efficient (energy wise) and sustainable (regarding origin and manpower ethical standards); - Supporting green initiatives, such as: driving efficiently, switching to “green power”, implementing a “reuse/reduce/recycle” programme for all paper, plastic, glass and electronic items; - Sustainability focus – we pledge to work and select suppliers and partners with similar views and actions towards fighting climate change

  Equal opportunity

  Frontera Consulting, an Accelalpha company, is committed to fostering, cultivating and preserving a culture of diversity and inclusion in the workplace.; ; We are committed to fostering an open, supportive work environment. We take great care in addressing and resolving employee concerns and issues. Every team member is highly valued, and we are dedicated to ensuring a positive, inclusive and equal workplace experience. To support this, all employees complete mandatory annual compliance training on disability and accessibility, diversity and inclusion as well as anti-harassment and health and safety.; ; All employees and applicants for jobs at Accelalpha have the right to full and equal consideration on the basis of merit and other relevant, meaningful criteria. Therefore, Accelalpha has developed policies and procedures to assure that employment-related actions are made without prejudice. Practice Leads, Supervisors, Resource Managers and HR Department implement these policies and procedures.; ; Accelalpha has an Affirmative Action plan that includes:; • Monitoring of employment-related actions to prevent discrimination from occurring or to detect it and eliminate it.; • Efforts to employ, advance in employment, and otherwise treat qualified disabled individuals, disabled Armed Forces Veterans, Armed Forces Veterans, protected Armed Forces Veterans characteristics, and separated Armed Forces Veterans without discrimination based upon their disability or military status in all employment practices.; • Efforts to broaden the pool of qualified candidates for job categories in which fewer women and minority group members are employed than are available in the workforce.; • Strongly encouraging female and minority employees to participate in educational and career development activities, and to take advantage of mentoring, special projects, transfers, and promotional opportunities.

  Wellbeing

  At Frontera, an Accelalpha company, we are committed to the social value of health and well-being because having engaged staff is essential to a successful business. We have made the commitment to The Mental Health at Work standards, highlighting our dedication to create a work environment that is supportive of mental health. Our approach is guided by six fundamental guidelines that are part of this project. These include ensuring accountability and leadership are evident, providing resources and training on mental health, setting up channels for candid and encouraging dialogue, offering assistance to staff members dealing with mental health issues, and routinely tracking and evaluating results. By following these guidelines, we provide a work environment where each team member feels appreciated, encouraged, and empowered to prioritise their mental health.; ; We are dedicated to promoting health and wellbeing through a range of established practices. Our approach is founded on leveraging; existing strengths and resources to create a positive impact. Our practices include:; • Flexible Work Arrangements; • Health Insurance and Benefits; • On going Training and Skill Development; • Promotion of Work-Life Balance; • Client Engagement; • Compliance with Health and Safety Regulations; • Community Engagement and Volunteering; ; Frontera have proven our commitment to employee wellbeing, we have the processes in place to measure wellbeing, and the demonstrated track record of positive employee feedback to demonstrate our effectiveness in this important area.

Pricing

• Price: £75 to £218.75 a unit an hour
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tom.linton@ibm.com. Tell them what format you need. It will help if you say what assistive technology you use.