GCI NETWORK SOLUTIONS LIMITED

OneConsultation Service by Nasstar

OneConsultation is a fully-managed and fully customisable virtual consultation service, utilising Microsoft O365/M365 technology and leveraging existing Microsoft Teams deployments. The solution is a highly secure and scalable Microsoft Azure based application that can be accessed via one-click from any browser, smartphone, tablet, or PC.

Features

• Microsoft Teams and Azure cloud-based platform
• Supports any public web browser no need to download plugin
• Maintains anonymity between professional and public users
• Offers 1-2-1/group and Auditorium consultation spaces
• Individual virtual waiting rooms for each service
• Customised patient/client web portal for each service
• Real time usage and call quality dashboard
• Maintains existing booking system and process
• Intelligent transcoding so highest video quality

Benefits

• Intuitive and easy to use
• Secure, scalable infrastructure
• Convenient, saving on travel and waiting time
• Efficient and productive
• Inclusive for low-technology users and those outside Microsoft Teams
• Ideal for professional/consumer interactions
• Hosting of virtual events

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@nasstar.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

426316148867204

Contact

Andrew Hasnip
03450030000
tenders@nasstar.com

About your service

• Service categories:

  Applications

  Collaborative

  • Team collaboration

  Conferencing and virtual event

  • Web Conferencing Applications
  • Virtual Event Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: This service extends Microsoft Teams.
• Cloud deployment model: Public cloud
• Service constraints: Consulting staff are UK based and only work in English. Sessions may be remote or on site as required.
• System requirements:
  • Web browser
  • Microphone and Speakers
  • Internet connection
  • Camera (optional)

User support

• Email or online ticketing support: Yes
• Support response times: Email or online ticketing support; ; Yes; ; Support response times; ; Response times are: -Priority 1 is 30 minutes (24/7) -Priority 2 is 1 hour (24/7) -Priority 3 is 3 hours (business hours only) -Priority 4 is end of next business day (business hours only)
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Coverage:; Nasstar’s Core Support Hours for support/managed service coverage is Monday to Friday: 09:00 – 17:30 ; Extended support - 24 hours x 7 days - for P1 and P2 ticket; The Nasstar Service Desk will work remotely with the Customer to investigate and resolve tickets.; ; Response times:; -Priority 1 incidents involve a total loss of core service functionality where the service is completely unavailable and no workaround exists; these require a response within 4 business hours and resolution within 24 business hours. ; -Priority 2 covers partial outages of core functionality with no workaround available, requiring a response within 24 business hours and resolution within 5 business days.; -Priority 3 relates to incidents with no customer impact where a workaround is in place to maintain continuity of service, including MACD requests; these carry a target response time of 2 business days and a target resolution time of 10 business days.; -Priority 4 applies to requests for information or other non‑standard informational requests, with a response expected within 4 business days and resolution within 10 business days.; ; Requests for room management: response times is 2 days and target resolution is 5 days.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Starting a service with Nasstar - Nasstar provides a free demo for new customers. ; ; Customers will receive an onboarding package including setup and configuration documentation, and a call with solution experts to support the process of deploying the solution.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Customer data is stored within the customer's Azure M365 tenants which means this is available after the contract end date on a self-service basis. Nasstar can provide up to 12 months worth of data on request.
• End-of-contract process: At the conclusion of the contract, renewals may be offered with terms and durations agreed upon by both the customer and the Nasstar account manager. If a new agreement is reached, the service will continue until the next end date. If not, the system will switch to a rolling contract. The service will only cease if requested by the customer.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Onboarding and Offboarding Documentation is provided in the form PDF guides to the customer.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: N/A.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The API provides reporting data from the platform.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: The service can be customised with:; -Personalised logo and branding; -Questionnaires; -Links to additional resources and videos

Scaling

• Independence of resources: The service is hosted on high-availability Microsoft Azure platform and is continually monitored for availability and performance. Alerting is in place to monitor and ensure minimal service disruption and rapid response/resolution times.

Analytics

• Service usage metrics: Yes
• Metrics types: The following metrics are utilised to assess usage frequency and adoption across key areas:; •One-to-one communication formats, encompassing chat and voice/video calls.; •Analysis of voice traffic volumes.; •Number of participants per session.; •Realtime administrative analytics dashboards.; •OneConsultation plan consumption and management.
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: The following data is available for export to CSV by both users and administrators:; • Comprehensive analytics; • Complete user list; ; Data is available on a self-service basis.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: SLAs for availability are tailored according to customer requirements and solution design, these will be included within the contract.; ; Microsoft Azure guarantees a minimum uptime of 99.9% to 99.99% depending on the specific service, with financial penalties (service credits) if availability drops below those thresholds. These commitments are outlined in the official Microsoft Online Services SLA. See the Microsoft documentation for further details.
• Approach to resilience: OneConsultation is designed as a resilient, secure cloud‑native consultation platform that ensures business continuity through redundancy, security, and a high-availability deployment. OneConsultation is configured on the inherent resilience of cloud architecture, including geographic redundancy, elastic scaling, and automatic failover. This eliminates reliance on on‑premise hardware and helps maintain service availability during local outages.; ; Finally, OneConsultation is configured to operate on PaaS resources, this eliminates downtime caused by manual patching or hardware failures. Continuous updates, monitoring, and maintenance ensure the platform remains stable, secure, and available, supporting uninterrupted communication for the service.
• Outage reporting: Public dashboard – The customer admin interface reports service availability issues.; API client – Reports outages or incidents.; email alerts – Notifies users of global outages.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Nasstar restricts access to management interfaces and support channels (where possible) using MFA‑protected authenticated access, strict role‑based privileges, secure support workflows, and full audit logging monitored through our SIEM and Security Operations Centre.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: We are ISO 27001 and Cyber Essentials Plus certified. Our documented policies cover information classification and handling, access control, acceptable use, software development, incident management and response, and data retention and destruction, with adherence reviewed through internal and external audits.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Nasstar operates a fully documented, ISO aligned Change Management Process that ensures all changes are risk assessed, peer reviewed, authorised, tested, traceable and auditable. The process requires documented implementation, testing and rollback steps, and mandates that customer impacting changes receive the appropriate customer approvals. Change governance is enforced by a Change Advisory Board (CAB), defined roles and responsibilities, and a centralised management system for full traceability. The process aligns with ISO27001 Annex A controls, including A.8 (Change Management), A.12 (Operations Security) and A.5 (Governance).
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The platform operates on Microsoft Azure PaaS services so patches are automatically deployed to the infrastructure.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Nasstar maintains a formal Protective Monitoring Standard (STA010 - Protective Monitoring Standard) that defines, implements, and governs the monitoring controls required by ISO 27001. This standard is an integral part of Nasstar’s Information Security Management System (ISMS), which is independently certified to ISO 27001:2022.; Logs for systems (where required) are forwarded to a SIEM and monitored 24/7 by an external SOC partner; intrusion logs are reviewed daily. Incident response is governed by SOP190 with defined triage, investigation and containment, and for critical alerts initial communications occur within 10 minutes.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Nasstar provides clear, structured incident communications through its Incident Management Team. Customers receive initial notifications outlining impact and the next update, followed by regular scheduled updates throughout the investigation. Once service is restored, a final notification is issued, and where required a Service Incident Report or Post‑Incident Review is shared, detailing the timeline, root cause, corrective actions and prevention measures. This approach ensures consistency and transparency across the incident lifecycle. Incidents follow SOP190: detection, logging, triage, classification, investigation, containment, root cause analysis, remediation, recovery and closure. For P1/P2 security incidents, initial internal and customer communications are issued within 10 minutes.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: A Free licence, features an agreed expiry date for proof of concept or other limited-time offers tailored to the customer's needs.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 20%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Assurance UK Limited
• ISO/IEC 27001 accreditation date: Wednesday 20 October 2021
• What the ISO/IEC 27001 doesn’t cover: Nasstar's ISO/IEC 27001 certification does not define any specific exclusions. Scope is defined within the certification in terms of functional areas, geographies, etc.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: United Registrar of Systems (URS)
• ISO 9001 accreditation date: Wednesday 20 October 2021
• What the ISO 9001 doesn’t cover: Nasstar's ISO/9001 certification does not define any specific exclusions. Scope is defined within the certification in terms of functional areas, geographies, etc.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Bd3d2094-d1ed-4b6f-994c-9afc7f47a236
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 46217802-bf0f-43e6-86e0-f63889175c01
• Other security certifications: Yes
• Any other security certifications:
  • NHS Digital - Data Security and Protection Toolkit 2024-2025
  • PSN connectivity service compliance certificate

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@nasstar.com. Tell them what format you need. It will help if you say what assistive technology you use.