Stripe OLT
Managed IT Support Services
Stripe OLT's Managed IT Support services provide comprehensive IT solutions, including proactive management, round-the-clock monitoring, and strategic IT consulting to enhance business operations. Their services are designed to optimize IT performance, ensure system security, and help businesses scale effectively.
Features
- Proactive IT management and support.
- 24/7 monitoring and rapid response services.
- Strategic IT consulting for business growth.
- Expert management of multi-site IT operations.
- Comprehensive onboarding audits and risk assessments.
- Unlimited support tickets and managed server services.
- Regular business reviews and technology strategy planning.
Benefits
- Enhanced IT efficiency through proactive management.
- Aligned IT strategy with business objectives.
- Simplified handling of complex multi-site IT requirements.
- Improved security with thorough audits and risk assessments.
- Predictable IT spending with unlimited support options.
- Informed decision-making through regular strategic reviews.
Pricing
£50 a user
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at tom@stripeolt.com.
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Framework
G-Cloud 14
Service ID
4 2 6 6 7 1 8 6 1 3 9 7 1 2 5
Contact
Stripe OLT
Thomas Robbins
Telephone: 07702001146
Email: tom@stripeolt.com
Planning
- Planning service
- Yes
- How the planning service works
- We provide comprehensive planning services for the implementation of cloud hosting and cloud software. Our services encompass business analysis to understand your specific needs, solution design tailored to those requirements, and robust security architecture to ensure your data is protected. These steps are designed to seamlessly integrate cloud solutions into your business operations, enhancing efficiency and security
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- To help businesses adopt Microsoft 365 services, we provide comprehensive training tailored to different user levels within the organization. Our training covers everything from basic functionalities to advanced features of Microsoft 365. We ensure participants understand how to use various tools effectively for communication, collaboration, and data management. Our hands-on approach includes practical exercises, interactive sessions, and support materials to facilitate a smooth transition and maximize productivity with Microsoft 365. This education empowers employees to leverage the full capabilities of Microsoft 365, enhancing efficiency and collaboration across your business.
- Training is tied to specific services
- Yes
- Services the training service works with
- Microsoft Services
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Our service provides comprehensive support for buyers looking to migrate to the cloud or switch between cloud services. We help organizations set up and transition to new cloud hosting or cloud software environments, ensuring a smooth and secure migration process tailored to your specific needs.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
- Migrating to or between Microsoft services.
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Our service helps buyers conduct quality assurance and performance testing by evaluating their IT infrastructures to ensure they meet high standards of performance and security. We focus on optimizing system functionality and identifying potential improvements through comprehensive testing procedures. This approach ensures that your cloud solutions are not only secure but also reliable and efficient
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Security audit services
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- We provide ongoing support to businesses by actively monitoring and managing IT systems tailored to each organization's specific requirements. Our proactive approach includes regular system updates and optimizations to ensure operational efficiency and reliability. This dedicated support helps businesses maintain high productivity levels and reduce potential downtime.
Service scope
- Service constraints
- Our services are specifically designed to support businesses that have chosen Microsoft as their primary technology vendor. We specialize in optimizing and leveraging this platform to enhance organizational efficiency and collaboration. Our team provides expert guidance on the full range of Microsoft services, helping you maximize the benefits of your investment through tailored solutions and strategic implementation. This focus ensures that we deliver targeted support that aligns closely with Microsoft's best practices and innovations.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- 30 Minutes response across all service levels.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- We offer various support levels to cater to different business needs, from basic troubleshooting to advanced technical oversight. The costs for these services vary based on the complexity and scope of the support required, and we provide detailed pricing upon request. Each client engagement is supported by a Technical Account Manager ensuring that you have expert guidance tailored to your specific IT environment and needs.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Amtivo Group Limited T/A British Assessment Bureau Ltd.
- ISO/IEC 27001 accreditation date
- 01 July 2022
- What the ISO/IEC 27001 doesn’t cover
- We wish to formally acknowledge that the scope of our services includes all internal business processes. However, it excludes customer systems, over which we do not maintain complete control. Despite this, we assure you that our internal processes, particularly those like information security within Project Management, are designed to positively influence and secure customer systems and solutions. It must be emphasized, though, that the customer systems themselves remain outside the ambit of our direct management and ownership. We are committed to working within these parameters to deliver exceptional service and support.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Stripe OLT has implemented a comprehensive sustainability policy that underscores the organization's dedication to reducing its environmental impact. This policy is centred around conscientious practices in waste management, recycling, and travel, demonstrating our commitment to mitigating adverse environmental effects.
Furthermore, Stripe OLT is actively pursuing the goal of achieving Net Zero emissions. We are currently in dialogue with suppliers to acquire additional insights into the necessary steps to achieve this objective. Recently, we initiated a program in collaboration with a local entity, Carbon Managers, aimed at tree planting to offset our emissions. As a Bristol-based organization, we prioritize engaging local suppliers to bolster our green initiatives wherever feasible.Covid-19 recovery
Stripe OLT offers its employees access to private healthcare via Vitality Plus. This healthcare coverage includes an Employee Assistance Programme, which encompasses a range of counselling services such as stress and debt counselling, financial and legal advice, and mental health counselling.
Moreover, Stripe OLT is currently in the process of establishing a Mental Health First Aid provision internally. This initiative is designed to be accessible to all staff members and primarily aims to provide support and guidance to individuals experiencing mental health concerns, including those exacerbated by the effects of Covid-19.Tackling economic inequality
Stripe OLT maintains a robust Equality, Diversity, and Inclusion (ED&I) policy, subject to annual revisions. To cultivate a diverse workforce, job vacancies are advertised through both industry-specific channels and general job boards, with the aim of reaching a broad demographic. This strategic approach not only advances inclusivity within our team but also ensures equitable access to employment opportunities for individuals from diverse backgrounds and members of the local community.Equal opportunity
Our proactive Equality, Diversity, and Inclusion (ED&I) strategy places significant emphasis on educational initiatives, including the implementation of annual training sessions for both existing staff and new hires. Additionally, we are steadfast in our commitment to heightening awareness by offering specialized training for recruiting managers to effectively address unconscious bias throughout the recruitment process.
Integral to our approach is the incorporation of ED&I-related questions into our annual staff survey, and the provision of an events calendar on our intranet to ensure employees remain abreast of significant dates pertinent to equity, diversity, and inclusion.
To cultivate a diverse workforce, we employ a multifaceted approach to job vacancy advertising, utilizing both industry-specific channels and general job boards to attract candidates from diverse backgrounds. This strategy not only advances inclusivity within our team but also promotes equitable access to employment opportunities for individuals with varied backgrounds and members of the local community.Wellbeing
Stripe OLT has established a Mental Health and Wellbeing Policy, which underscores the company's dedication to safeguarding the mental, as well as physical, health, safety, and wellbeing of its workforce.
As part of this commitment, Stripe OLT provides all employees with private healthcare coverage through Vitality Plus. This healthcare package includes an Employee Assistance Programme offering counselling services encompassing stress and debt counselling, financial and legal advice, and mental health counselling. Furthermore, Vitality Plus extends access to 8 sessions of Cognitive Behavioural Therapy and private GP services if required.
In addition to these external provisions, Stripe OLT is currently in the process of implementing a Mental Health First Aid provision accessible to all staff members. This initiative aims to offer support and guidance to individuals experiencing mental health concerns, with the Mental Health First Aider coordinating company-wide activities during Mental Health Week to further raise awareness and promote wellbeing.
Pricing
- Price
- £50 a user
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at tom@stripeolt.com.
Tell them what format you need. It will help if you say what assistive technology you use.