Microsoft Dynamics 365 CRM Customer Engagement Power Apps Power Platform Consultancy &Implementation
TechLabs London team includes Microsoft Most Valuable Professionals (MVP) and highly experienced Microsoft Dynamics CRM, Power Apps and Power Platform consultants and developers. We offer Dynamics365 Consultancy, implementation development services and Systems Integration. We are Microsoft Cloud Solutions Provider, Microsoft Distinguished & Certified Partner and Microsoft licenses Direct Reseller.
Features
- Dynamics 365 Sales, Customer Services, Field Services and Project Services
- Highly Experienced Dynamics 365 consultants and developers including Microsoft MVPs
- Dynamics 365 CRM Technical Design and Solution Architecture
- Dynamics CRM Design Review and Development Code analysis
- Dynamics 365 Artificial Intelligence (AI) Specialists Implementation partner
- Customer sel-serve Portal, social engagement and digital marketing
- Power Platform, PowerApps, Microsoft Flow, Power BI and Reporting
- Microsoft Dynamics 365 Certified Partner and Cloud Solutions Provider
- Microsoft Dynamics 365 Advisory and Technical/Delivery Assurance Services
- Dynamics CRM on-premise migration to Cloud Consultancy
Benefits
- Reliable Dynamics 365 Consultancy and Implementation services
- The Team behind the iProperty Cloud Solution for Housing
- Delivered first ever Dynamics 365 AI implementation in Europe
- Long Term Housing and Public Sector Experience and Focus
- Agile Scrum and Prototype approach to realise benefits quickly
- Experienced, highly accredited and certified professionals and MVPs
- Strategic engagement across your business and organisation
- Best practices applied throughout our engagement
- Delivering tangible business value through Technology enablement
- Increased User Adoption through automation and usability
Pricing
Service documents
Request an accessible format
Framework
G-Cloud 15
Service ID
4 2 6 7 5 2 5 0 0 2 4 8 0 7 2
Contact
TECHLABS LONDON LTD
Mohamed Mostafa
Telephone: 0788912547
Email: sales@techlabs.london
About your service
- Service categories
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Cloud Support Services
Ongoing Support
- Product support capabilities
- Logging and management of incidents
- End user training coordination
Service scope
- Service constraints
- None identified.
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
-
Response within 8 hours (Typically a lot quicker) Working hours 9am to 5pm Monday to Friday.
Ticketing provided via Email, CRM, Portal or Trello (desktop & mobile apps).
Weekend support - response time and costs on application - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- EN 301 549
- Web chat accessibility testing
- Optional Premium Support Services include Phone and Chat Support Services using our Chat applications. Phone Support typically includes UK working hours, 9am to 5pm on weekdays with available upgrades up to 24/7 phone support for emergency, critical and severity 1 issues in the form of "On-Call" phone number.
- Support levels
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We offer highly flexible support model focused on optimising the value that our customers get from our support. Hence, we shape and adjust our support levels to match organisations needs assisting our customers in leveraging the potential of Microsoft Azure Cloud and Microsoft Dynamics 365 in order to improve employee productivity and bring tangible organisational efficiencies.
Our support costs are provided based on your requirements and may include various levels of support (Mon-Fri 9 to 5pm, weekends or 24/7) and can include a package of pre-agreed development man days to use every month - all for a fixed monthly cost. - AI chatbot
- No
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Microsoft. Microsoft Cloud Solutions Provider, Microsoft Dynamics 365 and Azure
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Developed Vetting (DV)
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Solution architect | £1,250.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data engineer | £750.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business analyst | £750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £1,100.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (test engineer) | £650.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Developer | £650.00 | |
| Senior developer | £750.00 | |
| Lead developer | £950.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- A2f30504-d7cc-4025-8aac-a3139a091077
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 33723a17-2cb3-4814-b8fc-0be311af5a66
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Plans to engage the contract workforce in deciding the most important workplace issues to address
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
- Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
- Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
- Plans for positive actions with community groups.
- Plans to respond flexibly and adapt approaches to community engagement and initiatives
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Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
- Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
- Working conditions which promote an inclusive working environment and promote retention and progression
- Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Understanding of the issues affecting the development of new skills by target cohort
- Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
- Understanding of issues relating to entering the contract workforce
- Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
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Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
- Actions to invest in the physical and mental health and wellbeing of the contract workforce
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