Xapien

Automated Background Due Diligence Reports

Users can run, on-demand, a comprehensive background report on any company, organisation or individual. These reports are compiled using internet and open-source information using the latest AI technologies to produce a comprehensive and fast report.
The service is cloud-based and can be run at any time by the user.

Features

• Comprehensive reports in 5-10 minutes
• Real time and up to the minute up to date
• Sanctions, PEPs & Watchlist screening, international media covered
• As simple to run as Google search
• Risk highlighted & summarised
• International Corporate records of over 140 Jurisdictions covered
• Multi-lingual coverage with translation of over 100 languages & charactersets

Benefits

• Time saving - 7-days of manual effort in 7-minutes
• Cost saving - improving the efficiency of any analyst team
• Deeper research provides better protection
• Support compliance with AML / KYC & due diligence
• Onboard customers quicker
• Consistency across the team

£50 a unit

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dan@xapien.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

426767591141241

Contact

Daniel Secretan
0203 332 2018
dan@xapien.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements:
  • Internet Connection
  • Up to date Safari, Chrome or Firefox browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Email support provided.; Response times within 4 hours, Monday - Friday 9am-5pm London time
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: 1 level of support - ; Account manager for all account enquiries; Customer Success team provide email response within 4 hours of a ticket during working hours.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: User account created by customer success team; 20 minute on-boarding session run with every user over video conf; Online training and user documentation provided
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: All reports created by users can be exported as PDFs and saved on users systems.
• End-of-contract process: Reports remain available on our systems for 60 days after the end of a contract at no additional cost.; Support provided to export all data and reports via PDF at no extra cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: Yes
• What users can and can't do using the API: Users can call our service to kick off the automated research process. ; The API can be called from a workflow solution, or other, to automatically generate a background due diligence report; ; The API will return a URL that can be embedded in the system and allows the user to open that report from a browser or within another system.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Enterprise customers can white-label the service.

Scaling

• Independence of resources: Xapien is architected as a cloud native solution.; Cloud resources are provisioned for the running of each report. This means that as more reports are requested, our solution automatically scales the AWS infrastructure required so users are not affected by the demand of other users.

Analytics

• Service usage metrics: Yes
• Metrics types: Number of users, number of reports run per user.; Stats provided monthly as standard, but can be more frequent should the client require
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: They export the reports to PDF format and save the files locally.
• Data export formats: Other
• Other data export formats: Pdf
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9% availability guaranteed.; Service credits are applicable (rounded to the nearest minute of downtime) and refunds provided against the next invoice
• Approach to resilience: Datacentres are provided by AWS who have a number of principles underpinning their resilient architecture.; ; More information on AWS resilience can be found at:; https://docs.aws.amazon.com/whitepapers/latest/aws-operational-resilience/how-aws-maintains-operational-resilience-and-continuity-of-service.html; ; More information on how Xapien's takes advantage and builds on this resilience is available on request.
• Outage reporting: EMail alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: The entire system requires authentication to use, we do not currently provide a management portal to customers.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We are actively working towards achieving the ISO/IEC 27001 certification.
• Information security policies and processes: We have an Information Security policy which dictates the required access controls for IT assets and what they may be used for. All employees must accept this policy before using IT assets or working on the platform.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: We make use of GitHub for code version control, releases are made through AWS CodePipeline which requires manual approval from select individuals within the organisation before being delivered to production. Vulnerability scanning is performed as part of the pipeline.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: We perform vulnerability scanning on our system as part of our build pipelines. In the event that a vulnerability is discovered, we will patch the SaaS platform and audit logs for indicators of compromise (IOC's). Where required we will responsibly disclose vulnerabilities in upstream systems and libraries.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We log all interactions with the system, and store these in a AWS provided central logging system. We regularly perform custom queries against this system, searching for indicators of compromise (IOC's).
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Users are able to report incidents through our support email. Incidents are investigated internally and where needed, reported through the correct channels, in compliance with ISO27035:2011 and UK GDPR.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Xapien enables our customers to vet their suppliers not only for criminal, judicial and regulatory risk, but the depth of the platform also highlights Environmental, Social and Governance (ESG) risks.; ; Xapien highlights all Environmental concerns, accusations and historic activities of a potential supplier. This critical information allows our customers to choose their partners based on their environmental credentials and also to put pressure on to work towards net zero greenhouse gas emissions.; ; Although not part of this question, but critical given the current state of global affairs, Xapien can also highlight links to Sanctioned, Russian and Belarussian organisations and individuals. As many Western organisations choose not to do business in Russia, so they must also look to their supply chain and Xapien is unique in being able to give this insight at such a critical time.
• Covid-19 recovery:

  Covid-19 recovery

  Xapien plans to create over 100 jobs in the high-tech Artificial Intelligence area over the next 2 years. We offer formal and on the job training to candidates and welcome applications from those left unemployed by COVID-19, particularly new opportunities in high growth sectors.; ; Xapien has already improved workplace conditions to support the COVID-19 recovery effort. This includes remote working, flexible hours and working from a local serviced office to reduce travel.; ; Xapien is also helping our customers work better remotely by enabling them to do comprehensive background checks on their customers, suppliers and employees without meeting them face to face, but retaining the confidence of who they are doing business with.
• Tackling economic inequality:

  Tackling economic inequality

  Xapien is working hard to increase supply chain resilience and capacity by allowing our customers to review, vet and on-board more suppliers in a timely and efficient manner. This is allowing them to create a diverse supply chain including new businesses and entrepreneurs.; ; Our innovative and disruptive technologies can vet suppliers for ESG and traditional due diligence comprehensively and rapidly. This is improving the onboarding times, helping delivering lower cost goods and services in a fair, transparent and responsible manner.; ; The Xapien solution allows our customers to identify and manage cyber security risks of their own and in the supply chain.

Pricing

• Price: £50 a unit
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Free access to the full version of the platform. There are no limits to the functionality of the platform.; Trials usually last for 1 week for up to 5 users and a maximum of 25 reports.
• Link to free trial: Email:sales@xapien.com

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dan@xapien.com. Tell them what format you need. It will help if you say what assistive technology you use.