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MASTER SOFTWARE SOLUTIONS LTD

Legal Case Management System

Proquro legal case management platform is built especially for UK public sector organisations. From referrals to case intake, research to document review, court appearances to document bundling, time-recording to billing and invoicing, Proquro can connect you directly to the information you need, when you need it.

Features

  • Compliant with industry best practices
  • End-to-end case management for small or large organisations
  • Document management, version management, in-app editing, automated templates, redaction, bundling
  • Document bundling compliant with Courts and Tribunals Judiciary regulations
  • Tasks and workflow management including automated workflows
  • Integrated time-recording, billing and invoicing management
  • Enhanced reporting and customisable, interactive dashboards
  • Client portal for secure document sharing and collaboration
  • E-Signature integration for documents
  • Integrated email communication and secure large file transfers

Benefits

  • Never miss any deadlines with task management and automated notifications
  • Centralised document library stores documents and versions in one place
  • Control permissions and security at granular level with role-based access
  • Fully customisable platform with user defined fields and lookup values
  • Client portal to collaborate with customers from a single platform
  • Compare document versions to spot discrepancies with a single button-click
  • Comprehensive audit trails provide accountability and traceability for every action
  • Create customisable, interactive dashboards and reports for enhanced reporting
  • Create court-compliant document bundles with a single-click
  • Monitor real-time spending on the case with finance system integration

Pricing

£20 to £40 a licence a month

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sai@mastersoftware.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 2 7 1 6 1 4 3 8 0 1 0 0 1 4

Contact

MASTER SOFTWARE SOLUTIONS LTD Sai Krishna Siddula
Telephone: 07944145034
Email: sai@mastersoftware.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
There are no specific hardware configurations required for the application as it runs wholly inside a web browser. Application is available 24x7. However, maintenance and upgrades will be made outside the business hours i.e. between 8:00 PM and 6:00AM M - F or during weekends.
System requirements
A device with a compatible web browser with internet connection

User support

Email or online ticketing support
Email or online ticketing
Support response times
All support requests will be triaged within 2 hours and assigned a severity as specified in the impact matrix.
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Customer support includes troubleshooting, bug fixes, new user onboarding/training and routine upgrades to the system. A dedicated account manager will be assigned to the contract. This person will be the direct point of contact for the client and will be responsible for overall delivery for all the work in the contract.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
To support the onboarding process effectively, we have established a comprehensive framework that addresses various perspectives, including communications and engagement, project management, implementation and service support, information security and governance, training, and testing. A dedicated project manager will work with the client team to ensure smooth onboarding.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
At the time of exit, client data will be extracted and packaged in a suitable format, ensuring easy access and usability. This export can be in various formats like CSV, Excel, JSON, or any other agreed-upon format. The export also includes all documents stored within the platform.
End-of-contract process
At every stage of the exit process, we will work closely with you to tailor our approach to your specific requirements, providing you with a customized and seamless experience. Exit costs are included in the contract price and will be shared at the start of contract.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The application is fully mobile compatible, but we recommend using it on a desktop for best user experience.
Service interface
No
User support accessibility
WCAG 2.1 AAA
API
No
Customisation available
Yes
Description of customisation
Our platform comes with a set of standard fields out-of-the-box. You can use these fields out of the box or set up custom fields and lookup values to suit your business process. All this is defined during customer onboarding.

Scaling

Independence of resources
Our systems are designed to scale up or down to maintain satisfactory performance levels.

Analytics

Service usage metrics
Yes
Metrics types
Available upon request
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Reports data can be exported into Excel or CSV format
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • EXCEL
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Our service has an SLA of 99.9% availability
Approach to resilience
This information is available upon request.
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Management interfaces and support channels are can be accessed by only named admin users logged in via VPN
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
This information is made available upon request.
Information security policies and processes
This information is made available upon request.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All change requests are tracked through our internal change review process.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We conduct annual pen testing on our platform to identify security vulnerabilities and take immediate action to fix the issues identified. We also run regular vulnerability scans on our services.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We use Azure Monitoring for daily monitoring of services. Any issues found are promptly addressed and resolved.
Incident management type
Supplier-defined controls
Incident management approach
Our incident management approach is laid out in the Incident Management Policy (available upon request)

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Yes
Connected networks
Other
Other public sector networks
  • Contracts Finder Service
  • Find a Tender Service

Social Value

Social Value

Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

Fighting climate change

Even though we are a micro-organisation, we take environment very seriously. We play a significant role in environmental sustainability by adopting Sustainable Software Engineering practices. Carbon Footprint: As a micro-organisation using 100% green energy provider for electricity, using an electric car for transport and leveraging remote working, our carbon foot print is very small. Our only scope 1 emissions are from gas used for heating the registered office. We use the carbon footprint calculator from carbontrust.com to compile our carbon footprint stats report and benchmark results.

Equal opportunity

Promote Local Skills and Employment: We are promoting the return of local women into tech roles after taking a career hiatus by offering mentoring, training and hiring them into appropriate roles. Our goal for 2024 is to start an apprenticeship program to open up opportunities in tech sector for local students.

Wellbeing

Supporting Growth of Responsible Regional Business Practices: Employee well-being is very important to us. We offer flexible remote working and no fixed hours. Our staff can set their own hours and work around childcare responsibilities as long as they can meet the deliverables.

Pricing

Price
£20 to £40 a licence a month
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sai@mastersoftware.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.