GBM DIGITAL TECHNOLOGIES LIMITED

Teaching Handwriting and Spelling with Kaligo

Kaligo is an application that allows students to learn handwriting at their own pace. AI-powered, Kaligo provides instant feedback and remediation, preventing errors from becoming ingrained. Additionally, Kaligo offers teachers a web portal to plan lessons tailored to individual needs and monitor pupils’ progress to support equitable learning with iPad.

Features

• Prewriting, handwriting and SPAG exercises
• Instant feedback and remediation thanks to AI
• A tool for customising the settings of Kaligo (guidance, feedback...)
• Educational content tailored to the needs of each child
• Creation of your own content with just a few clicks
• An intuitive dashboard to track your students' progress

Benefits

• Engage your students in handwriting learning and improve their skills
• Make your students understand and independently correct their mistakes
• Allow each student to progress at their own pace
• Adapt the learning environment to the needs of each child
• Establish pedagogical continuity
• Easily identify your students' difficulties
• Save time preparing and correcting your lessons
• See the progress of your class at a glance

£650.00 a licence a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@wearesync.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

427192671975779

Contact

Amelia Stevens
0161 605 3838
tenders@wearesync.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: -Application works only on iOS (version 13.5 minimum and 2Gb) and Android tablets (minimum version 8.1 and 2GB); -For an optimal experience, we advise using a stylus compatible with their tablet. Exercises requiring pen pressure need a stylus with pressure-recognition technology (Apple Pencil); -Internet connection is necessary to synchronise lessons and exercises for student access on Kaligo, authenticate students via QR-code scanning, and upload completed exercise results to the teacher portal. Apart from these three actions, it is possible to use Kaligo without Internet (although this is not recommended)
• System requirements:
  • Application only works on iOS and Android Tablets
  • For optimal experience, a stylus is recommended
  • Pen-pressure technology exercises require pressure recognition (Apple Pencil)
  • Internet connection required to allow lessons/exercises to be visible
  • Internet connected required for authenticator (QR-Code)
  • Internet connection required to synchronise results of exercises

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: The Customer may contact technical support by e-mail at contact@learn-and-go.com from Monday to Friday and during office hours (9:00 AM to 5:00 PM).
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: N/A
• Web chat accessibility testing: N/A
• Onsite support: No
• Support levels: - Help center with FAQ; - Chat support service; - Whatsapp hotline
• Support available to third parties: No

Onboarding and offboarding

• Getting started: When users log on to the teacher portal for the first time, they are shown the main features via a tutorial. They also receive a user guide (in .pdf format) to help them get started with Kaligo. A demo can also be organised (on request). During their journey on Kaligo, they always have access to the Help Center and the chat room where they can ask our support team any questions they may have. Finally, in the event of a technical issue, a what's app hotline allows them to send a video describing their problem and get a rapid response.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: On request (by email)
• End-of-contract process: The subscription is for a period of 1, 2, or 3 years. At the end of the subscription, users simply no longer have access to the teacher portal or the application.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile app is for students.; Web application is for teachers.
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: - Configure their classes and students ; - Create and customise their own lessons and exercises; - Personalise settings according to their teaching style (writing models) and the special educational needs of their students (line spacing, background colour, text colour, difficulty level, visual guidance)

Scaling

• Independence of resources: All data are linked to the users by their IDs.; The credentials are intended to restrict access to the Services and to protect the integrity and availability of the solution, as well as the integrity, availability and confidentiality of the Client’s data as transmitted by the Users.

Analytics

• Service usage metrics: Yes
• Metrics types: Each school can monitor the use of Kaligo in each of its classes using an intuitive view with dynamic graphs. Indicators such as the number of students active on Kaligo or the time spent on Kaligo can be tracked over a given period. Schools also have a view enabling them to monitor the progress of their students in each class.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Kaligo

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users can export in .pdf format :; - graphs of Kaligo use in their school; - graphs of students' progress with Kaligo in their school or class; - Skills acquisition tables of their class or of a particular student
• Data export formats: Other
• Other data export formats: PDF Format
• Data import formats: Other
• Other data import formats: PDF Format

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: We do not have any standard binding SLA. However, we strive to promptly rectify any anomalies and ensure and ensure our software is accessible to our clients nearly continuously.
• Approach to resilience: It’s available on request
• Outage reporting: We receive email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Users can oly access using their username and password. Then they have an access to the data of the structure they are linked with, and their personal data.; There is also a role management that give access to different levels of data in the structure. The roles are "Teacher" and "Admin".
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Less than 1 month

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We are analyzing our organization's infrastructure, data flows, and vulnerabilities and collaborating with a cybersecurity firm to develop a risk map. This map will pinpoint potential risks, guiding our mitigation strategies. We've implemented tailored internal policies and procedures that will be revised after completing the risk map. To bolster security, we are promoting employee training in online courses and seminars, and have established technical safeguards such as firewalls, encryption, and role-based access
• Information security policies and processes: We follow several internal policies, including:; ; IT Charter: This Charter is appended to the procedural rules to ensure its legal enforceability for employees.; Telework Charter; Information Systems Security Policy; Personal Data Breach Notification Policy; Responsibility for ensuring compliance with these procedures and policies lies with the designated employees specified in these policies.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We rely on our cloud service provider, OVH, and its security protocols.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We take the responsibility to apply security updates as promptly as possible when we have knowledge of it to mitigate risks.; On the web app, updates are executed automatically. Meanwhile, on the mobile application, users are provided with the possibility to update the app, similar to any other application available on the store or Google Play.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We utilise a functional firewall and antivirus software. Additionally, we retain logs for the purpose of monitoring potential attacks. We rely on our cloud service provider, OVH, and its security protocols.
• Incident management type: Supplier-defined controls
• Incident management approach: Clients have the possibility to report an incident using the ticketing tool accessible on our website or report by contacting us via email.; We also rely on our cloud service provider, OVH, and its security protocols.; Finally, we have a pre-defined procedure in place to address breaches of personal data

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  Kaligo is a tool that promotes inclusion. ; ; Designed with teachers and researchers to be accessible to a wide range of children, including those with specific needs, Kaligo adapts to the needs and abilities of each child, regardless of their level of skill or specific learning challenges.; ; Teachers can customise many elements (guidance, difficulty level, display, etc.) to adapt Kaligo to the needs of each child. Thanks to automated remediation, Kaligo provides a specific learning path for each child to progress at their own pace, within a context of success. Additionally, digital technology can overcome obstacles, the eraser provides reassurance to the child, errors are allowed and leave no trace.; ; Kaligo is committed to making differentiation and personalisation possible to create an enriching learning experience for all.

Pricing

• Price: £650.00 a licence a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: A trial version of Kaligo is available for a duration of one month. This is an opportunity to freely test all the features of Kaligo: both the application and the teacher portal. To take advantage of it, simply visit the Kaligo website.
• Link to free trial: https://apps.learn-and-go.com/trial

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@wearesync.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.