Learning Nexus Ltd

Digital eLearning Courses - Complete Catalogue

The Learning Nexus off-the-shelf eLearning "complete catalogue" is designed to meet the core training needs of all organisations.
The off the shelf eLearning catalogue includes compliance, leadership, improving work performance and mental wellbeing courses

Features

• More than 200 courses to educate your staff
• Courses are updated as and when legislation/best practice changes
• Full training support, with online help desk
• RoSPA approved Health & Safety titles
• Content developed with industry experts and SME’s
• Deploy across multiple devices
• Utilise a variety of media e.g. video and animation
• eBooks and/or eGuides with all eLearning titles
• SCORM Compliant
• HTML5 Ready

Benefits

• A diverse range of titles at one cost
• Address L&D needs quickly and easily
• Courses can be deployed within a matter of minutes
• A complete compliance and soft-skill solution
• Designed to supplement face to face training
• Interactive content and knowledge checks
• Easy to brand towards your corporate image
• Built by an award-winning eLearning design team

£1,900 to £12,000 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mandi.phillips@learningnexus.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

427331107985682

Contact

Mandi Phillips
01453756000
mandi.phillips@learningnexus.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Planned maintenance will be out of business hours and notified 72 hours in advance.
• System requirements:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: E Ticketing support is offered 24/7 - SLA's for non critical are 3 business working days - Critical are 24 hours of a business day; Telephone support is offered Mon - Friday 9am - 5pm
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: - Dedicated account manager; - 24/7 ticket support system; - Legislative updates to off-the-shelf content FOC
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Once you've purchased a licence for our off-the-shelf eLearning courses, we can have the courses ready to send you surprisingly quickly. This means that you can address your learning and development needs exactly when you need to.; ; If you decide to get an additional licence for our Authoring Tool, we will set you up, give you training and provide you with ongoing support.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats:
  • Word Document
  • Video
  • Webinar
• End-of-contract data extraction: If you cancel your contract with us for your eLearning courses, the data regarding course completion remains within your learning management system.
• End-of-contract process: If you decide to change suppliers at the end of your contract, we'll let you know in advance of the date when access to our courses will end. As long as you're within your cancellation notice date, there's no extra charge for leaving us as your supplier.; ; But of course, we don't want you to go! So if you wish to extend you contract to keep our content, we can do this at a click of a button.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All product features have been designed for mobile using responsive web technologies. Changes in the look, feel and interactions will happen automatically.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: Do it yourself:; ; For the majority of our courses, we have built these using our own Adapt authoring tool which can be used in organisations to edit our content. Some of our courses are built in Articulate Storyline, so you'll need access to this tool to edit those courses yourself.; ; If you like our eLearning courses but want to make them bespoke to you, our talented production team can amend courses for you at an additional cost. See our Digital Marketplace service named "Bespoke/Custom eLearning Content" for more information.

Scaling

• Independence of resources: The service is continually monitored for performance degradation and remedial action is taken wherever necessary.

Analytics

• Service usage metrics: Yes
• Metrics types: Once you've uploaded the courses to your LMS, you'll be able to see course completion information from your learners.
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: All off-the-shelf courses can be exported as SCORM packages and can therefore be used on any industry standard LMS.
• Data export formats: Other
• Other data export formats:
  • SCORM File
  • MP4
• Data import formats: Other
• Other data import formats:
  • SCORM
  • MP4

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Our standard SLA is 99.5% service availability. A contract extension is offered proportional to the amount of unplanned service unavailability.
• Approach to resilience: This information is available on request.
• Outage reporting: The service is constantly monitored from multiple worldwide geographical locations and we are automatically notified by email if an outage is detected.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: The system incorporates a comprehensive role-based permissions system which is used to define access capabilities.
• Access restriction testing frequency: At least once a year
• Management access authentication: Other
• Description of management access authentication: Not Relevant for this service

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QAS International
• ISO/IEC 27001 accreditation date: 28/11/2019
• What the ISO/IEC 27001 doesn’t cover: Not applicable
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Learning Nexus recognises that confidentiality, integrity and availability of information in information security management are integral parts of its management function and view these as their primary responsibility and fundamental to best business practice. Learning Nexus Ltd. are ISO/IEC 27001 accredited, to ensure that the organisation:; - Complies to all applicable laws and regulations - Implements Information Security Objectives that take into account information security requirements; - Communicate these objectives and performance; - Adopt an information security management system comprising a security manual and procedures which provide direction and guidance on information security matters relating to employees, customers, suppliers and other parties who come into contact with its work; - Work closely with Customers in seeking to establish appropriate information security standards - Adopt a forward-thinking approach on future business decisions, including the continual review of risk; - Instruct all members of staff in the needs and responsibilities of information security management; - Constantly strive to meet and where possible exceed its customer’s expectations; - Implement continual improvement initiatives, including risk assessment and risk treatment strategies Responsibility for upholding this policy is truly organisation-wide under the authority of the Managing Director.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We have a documented QMS process as part of our ISO27001 ISMS.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We have a documented QMS process as part of our ISO27001 ISMS.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We have a documented QMS process as part of our ISO27001 ISMS.
• Incident management type: Supplier-defined controls
• Incident management approach: We have a documented QMS process as part of our ISO27001 ISMS.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Learning Nexus have a carbon neutral statement to have zero impact by 2030
• Covid-19 recovery:

  Covid-19 recovery

  Learning Nexus have provided free of charge courses to assist business make the required changed during and following the COVID 19 business shut downs.
• Equal opportunity:

  Equal opportunity

  Learning Nexus is not only an equal opportunities employer but also provide training to assist business embed changed operations and thinking in this area.
• Wellbeing:

  Wellbeing

  Learning Nexus see the need for mindfulness and wellbeing both with our own staff and our external organisations. We provide a full range of courses on this subject and have provided these free of charge during the pandemic.

Pricing

• Price: £1,900 to £12,000 a unit
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mandi.phillips@learningnexus.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.