VITALHUB UK LIMITED

Beautiful Information Strategic Dashboards

Our operational dashboards show real time information across local/regional networks. Health managers and clinical staff can easily view status data across large geographical footprints and have typically been used in areas such as cancer, maternity services and care homes.

Features

• Real-time view of 'networks' including cancer and maternity
• Simple and intuitive visual management user interface
• Flexible and configurable to the client’s requirements
• Compatible with multiple clinical and administrative systems
• Browser based so no additional hardware costs
• Data collection from multiple providers and systems
• Supports operations in key services
• Data feeds business Intelligence platforms for reporting, analysis, planning, modelling
• Personalised dashboard for each user and organisation

Benefits

• Reduce pressure and help load balance demand
• Easily identify where pressure exists across the health system
• Ability to drill down into granular detail of patient tracking
• Make effective operational decisions in time to resolve problems
• Transform working practice and efficiency to save money
• Improves patient flow, reduces breaches and associated costs
• Improves resilience large scale care system, easing winter pressures
• Visibility across regional health economy provide options to relieve pressure
• Helps improve data quality, reporting and analytics Documents

£20,000 an instance

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at colin.garrod@vitalhub.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

427431470575974

Contact

Mr. Colin Gqrrod
+442045833142
colin.garrod@vitalhub.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Buyers will need to be able to send data in the agreed format to feed into the application. VHUK can provide data warehousing and additional software to aid the extraction from local clinical, operational and administrative systems and the sending of data to feed the cloud based application. We can also advise and assist on real-time data availability but this is not an obligatory.
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 24hrs
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: None
• Onsite support: Onsite support
• Support levels: Each client will have an account manager assigned to discuss how to best use the service and embed within the organisation.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: A web-based portal provides details of the process for extracting and sending data to be used in the software.; Virtual and onsite visits to help with this process are provided where required.; Users can be provided with online training via Teams as necessary
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: No historical data is held unless requested by client. This will be provided as .csv file.
• End-of-contract process: Data exports will be provided and the logons will be deactivated. A message will be dsiplayed redirecting users as necessary. Data will continue to be stored for an agreed period and then removed from all systems.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Chrome
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The responsive layout is optimised to work with different screen sizes
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: All components used support for the WCAG 2.1 specification, and so the dashboard has basic WCAG 2.1 compliance.; ; Websites have a common layout ensuring that page structure is suitable for consumption by screen readers.; ; HTML 5 elements are used wherever possible and where necessary, aria attributes are supplied to provide guidance to screen readers.; Built-in site features are made fully accessible by default.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: Informal testing with specific users
• API: Yes
• What users can and can't do using the API: Authenticated users can use an API as a snapshot of data submitted to the dashboard to feed into other data repositories or systems
• API documentation: No
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customers can choose what metrics, columns and tabs they want to display. An admin function allows them to manage these variables as well as set thresholds for RAG rating; ; The branding and styling can also be customised as necessary, on request. These changes will be made by the dvelopment team; ; Notification templates can also be customised on request.

Scaling

• Independence of resources: Development of the application is optimised to mimimise the burden on the server, with testing of any changes on a separate development environment.; ; The server is monitored to measure performance with alerts generated where there is significant pressure on resources.; ; Immediate action will be taken to deal with performance issues where possible. If issues persist, the service can be upgraded as necessary.

Analytics

• Service usage metrics: Yes
• Metrics types: An admin portal allows clients to see which users last accessed the dashboards and how frequently.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Functionality is built into administration panels allowing the export of specific reports. These exports can be scheduled and sent by email in a CSV format to specified users.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Manual entry through web-based forms
  • JSON via an API

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network: Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: The application has 99% availailbity, but the customers have responsibility for the data that is sent to application.
• Approach to resilience: Available on request
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted to named individuals who require authenticated access via a username and secure password.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 06/04/2023
• What the ISO/IEC 27001 doesn’t cover: No exceptions
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: DSPT Organisation Code 8JF22

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Supplier authorisation accordance with local data protection protocols.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Changes are assessed for potential security impact
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The server is monitored through the Hosting partner's Perimiter Patrol vulnerability scanning service.; ; Where a vulnerability is found, we will be emailed with details and a recommended course of action.; ; There is a monthly Vulnerability report from Nessus that identifies potential threats.; ; Any warnings are reviewed by the development team and actions taken to mitigate where necessary.; ; Any vulnerabilties 'Critical' and 'High' will be dealt with within 24 hrs of the alert.; ; There is also a Packet Control Firewall in place.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Servers are monitored with PerimeterPatrol scanning services and Sophos AntiVirus.; ; Potential compromises would be alerted by email and we would respond immediately to mitigate any threat.
• Incident management type: Supplier-defined controls
• Incident management approach: Users will contact our support desk by email or through the application to report any issues.; ; Issues will be logged in the issue management system and checked to see if issue has occurred previously.; ; Issues reported will be tested at multiple locations to confirm whether they are not purely local.; ; Action will be taken to remedy any confirmed issues immediately, liaising with the hosting partner as necessary.; ; Issue log will be updated, with regular feedback to users will be provided by email or telephone.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We acknowledge the undeniable challenges faced by the NHS and all providers supporting Health and Social Care nationally, and we recognise the staff and the resolute response they have demonstrated in the face of mounting workforce pressures and the increasing demands on NHS services. Our products and services have a positive impact on Net Zero that align with the NHS carbon challenge.; VitalHub UK regards itself as a Human Systems company that does IT, that’s because we couldn’t do what we do without our people, or the users of the system. We have a strong commitment to corporate social responsibility (CSR) and a vision to create positive social, economic, and environmental impacts. Our corporate statement elaborates on how we ensure the delivery of social value through our products and services, describing the benefits we offer in terms of improving economic, social, and environmental well-being.; We are dedicated to minimising our environmental impact. The company's practices, such as reducing emissions, promoting recycling, and encouraging eco-friendly transportation options, align with the goal of protecting the environment. By reducing our carbon footprint and advocating for sustainable practices, VitalHub contributes to the environmental well-being of the local community. We positively encourage (on an individual basis) our staff to work remote and use public transport where practicable.; Our services are designed to help healthcare organisations reduce costs and enhance efficiency. By streamlining business processes and improving information management, the company supports public organisations in achieving better value for money whilst fighting climate change at the same time maintaining the quality of healthcare services.; We also ensure that our suppliers adhere to quality management systems and relevant legislation. This ensures that the services provided to public authorities meet high standards, leading to economic savings and a reduction in inefficiencies.

  Covid-19 recovery

  We acknowledge the undeniable challenges faced by the NHS and all providers supporting Health and Social Care nationally, and we recognise the staff and the resolute response they have demonstrated in the face of mounting workforce pressures and the increasing demands on NHS services. The NHS as a whole has been grappling with escalating demands and the pressures placed on healthcare systems across the country have been profound, necessitating creative solutions and a collaborative spirit to ensure the well-being of our communities. As a provider of solutions to the NHS we have stood on the frontlines, facing these challenges with determination and resolve.; Over the last two years, healthcare organisations and staff across the globe have unanimously felt the effects of the COVID-19 pandemic and united together to ensure continuation of service and the health of the population while operating in exceptionally uncertain conditions. As a provider of critical IT and software solutions to healthcare organisations, and in light of the dual pressure of both performance and pandemic, protecting not just the health but also the happiness of employees, who sit at the heart of servicing these organisations, has become a business imperative. ; We have collaborated and worked with our customers through and pots COVID to ensure our technologies help improve patient services and optimise limited NHS resources.

  Tackling economic inequality

  VitalHub have been involved in several initiatives, not only in the UK but globally, that we would like to highlight as examples of our commitment to Social Value and helping where we can to tackle economic inequality, examples include:; • We work closely with UK universities to provide Knowledge Transfer Partnership opportunities to graduates, which has resulted in employment with us for all participants to date.; • We have provided apprenticeship and secondment opportunities to the community and to customers to support workforce development and growth, as well as industry knowledge. ; • We are about to provide a workplace scheme to encourage the use of electric cars. ; • We have encouraged more home working to reduce carbon footprint.; • We have gifted laptops and other hardware to students, schools, and NHS organisations.; • We have sponsored a number of workshops and gatherings for patients and NHS providers, with no involvement from ourselves.; • We have provided free education on ICT and infrastructure to schools, particularly in areas of deprivation.; ; Our comprehensive CSR initiatives and dedication to ethical business practices strongly align with the Public Services (Social Value) Act 2012. By focusing on economic, social, and environmental well-being, the company not only meets the requirements of the act but goes above and beyond to ensure that its services and products are a force for positive change in the communities it serves. Our commitment to delivering social value is a testament to our dedication to public services and the betterment of the communities we support.

  Equal opportunity

  We are an equal opportunities employer, conversant with the Human Rights Act 2010, Working Time Directive, and the Modern Slavery Act 2015. We are committed to equality of opportunity and to providing a service and following practices which are free from unfair and unlawful discrimination. The terms equality, inclusion, diversity, and equity are at the heart of our values. We value people as individuals with diverse opinions, cultures, lifestyles, and circumstances. ; We will actively support diversity, equity and inclusion and ensure that our workforce is valued and treated with dignity and respect. We to encourage everyone in our business to reach their full potential and enjoy their work. ; Modern Slavery Prevention: Our stringent modern slavery prevention measures align with the Act's objective of promoting ethical business practices. By ensuring that modern slavery is not present within its operations or supply chain, VitalHub contributes to social well-being by promoting fair and just labour practices.; Our comprehensive CSR initiatives and dedication to ethical business practices strongly align with the Public Services (Social Value) Act 2012. By focusing on economic, social, and environmental well-being, the company not only meets the requirements of the act but goes above and beyond to ensure that its services and products are a force for positive change in the communities it serves. Our commitment to delivering social value is a testament to our dedication to public services and the betterment of the communities we support.

  Wellbeing

  At VitalHub we look at wellbeing in several ways,; Social Well-Being, our people, our partners: We take pride in how we support all our people, whether office or remote workers through multiple ways that have include virtual coffee times and workouts for remote workers in addition safe wellbeing meetings, open door access, team meetings and supporting social occasions.; VitalHub actively engages in charitable and community support initiatives. By allowing staff to request sponsorship or monetary donations for local charities, sports clubs, and community centres, VitalHub directly supports social well-being in the communities where it operates. We select two UK charities each year to support both internally with team activities and fundraising but also externally by promotion and exposure. This year’s charities are Julia’s House and Hospice in the Weald. Julia’s House was nominated to us by one of our customers and provides hospice care to some of the most seriously ill children across the counties of Dorset and Wiltshire. The Hospice in the Weald was nominated by one of our team who wanted to show gratitude to the hospice that provided care to his wife shortly after they married and had a child. Our team have raised nearly £3k to date for these charities.; Environmental Well-Being: Protecting the Environment: We are dedicated to minimising our environmental impact. The company's practices, such as reducing emissions, promoting recycling, and encouraging eco-friendly transportation options, align with the goal of protecting the environment. By reducing our carbon footprint and advocating for sustainable practices, VitalHub contributes to the environmental well-being of the local community.; Empowering Healthcare Organizations: we empower healthcare organisations to enhance the quality of care they provide to their patients and communities. By doing so, the company contributes to improved healthcare outcomes, thus positively impacting the social well-being of patients and local communities.

Pricing

• Price: £20,000 an instance
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at colin.garrod@vitalhub.com. Tell them what format you need. It will help if you say what assistive technology you use.