ARC-IT Business Solutions Ltd
Brother Online Agent Support
Customer support for the Cloud provisioned Brother metering agent. Providing management of the Brother printer estate and automated replenishment of Brother consumables, such as toners and drums.
Features
- Technical support
- Resolution of silent devices
- Status reporting
Benefits
- Reduces/eliminates stock holding
- Maximises up time
- Improves asset utilisation
Pricing
£2 a device a month
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at alex.pomorski@aibs.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
4 2 7 6 7 6 8 1 3 3 6 7 5 6 0
Contact
ARC-IT Business Solutions Ltd
Alex Pomorski
Telephone: 01444817506
Email: alex.pomorski@aibs.co.uk
Planning
- Planning service
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by a third-party organisation
- How the support service works
- We provide support for the Brother Online Agent that monitors the status of USB and network attached Brother printers. This metering agent reports information on device usage and status to the Brother cloud, which allows us to proactively manage the customers printer estate.
Service scope
- Service constraints
- Certain Brother printers, and printers operating older firmware versions, may not be compatible with the Brother Agent.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- 8 hour response, available 9 to 5 (UK time), Monday to Friday
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
We provide a standard support of 8 hours response during business hours of 9 to 5 (UK time), Monday to Friday.
The primary purpose of the BOAgent is to automatically replenish printer consumables and therefore the single standard support level is suitable for all businesses. However, where a business has a sudden and uncharacteristically higher consumption of consumables they can request a manual replenishment, which will be fulfilled by the next business day.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Brother UK
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
Fighting climate changeFighting climate change
Improving the effectiveness and efficiency of the replenishment of printer consumables, ensuring the correct toners etc are delivered as and when required. Therefore, minimising toner waste, stock holding, and transportation.
Pricing
- Price
- £2 a device a month
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at alex.pomorski@aibs.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.