Cisilion Limited

Cisilion: Technology Adoption Services

Cisilion recognise the value of driving technology deployment and user adoption through a structured Prosci® ADKAR Change Management framework delivering stakeholder engagement, effective communication planning, management of risk, comprehensive KPIs that manage the end to end adoption new technology services such as Microsoft Office 365.

Features

• Change Management Action Plan
• Define Roles and Responsibilities for Executives, Team Leaders & Cisilion
• Work with customer on Communications Plan and Key Messages
• Assess impacted teams and job roles
• Define possible Risks and Areas of Resistance
• Consider projects that impact the success of deployment and adoption
• Work with Project Management to agree Timescale, Finance and Scope
• Agree best approach for Two Way Feedback & User Awareness
• Agree targeted training for Champions, Pilot and core users

Benefits

• Reduce operating costs
• Maximise utilisation and speed of adoption
• Greater recognition of the impact on business processes
• Integrate and align deployment and user adoption
• Provide Improved Business communications
• Provide Central hub for information sharing
• Increased line of business commitment to change
• Increased user confidence through targeted communications and learning

£0.01 an instance

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at drichardson@cisilion.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

427759373724309

Contact

Debbie Richardson
01372 201145
drichardson@cisilion.com

Planning

• Planning service: Yes
• How the planning service works: Cisilion provide a solutions team that scope, design, deploy and deliver full user engagement service through the lifecycle of your technology projects such as Office 365 services or Windows 11.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Office 365
  • Microsoft Teams
  • Microsoft Skype for Business
  • Windows 11
  • Cisco WebEx
  • Cisco Jabber

Training

• Training service provided: Yes
• How the training service works: Cisilion deliver knowledge transfer training through our technical consultants, vendor approved training courses and training tailored to the customer's IT environment. This is refined to meet the needs of each persona type within the organisation, from front line worker, to desk worker to power user and IT.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our Solutions Architects, Technical, Consultants, Change Management and Training Specialists work together with the client to deliver an end to end solution based that aims to maximise user adoption of new technology and services.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Office 365
  • Microsoft 365
  • Cisco Jabber
  • Cisco WebEx
  • Microsoft Teams
  • Surface and Surface Hub

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We deliver the Microsoft endorsed Prosci® ADKAR framework with training needs analysis and KPI's to measure user engagement and support any outstanding skill gaps

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Cisilion provide a UK based Service Centre located in Leatherhead. We provide a range of support and managed services.

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: P1 response is immediately when logged by phone.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Support is provided on a Level 2 and 3 response basis Support is provided as: - Standard: M-f 08:00 - 18:00 UK Time - Enterprise: 24/7/365 Response based SLA's are defined in accordance with customer requirements but P1's are typically subject to 15 min response Cloud Support Engineering and Service Delivery is available as an option

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft, Cisco, Polycom

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 19/08/2019
• What the ISO/IEC 27001 doesn’t cover: TBA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We continually strive to reduce our carbon impact year on year, initiating additional projects and activities that will further reduce our impact locally and globally, and contribute towards global UN carbon offsetting initiatives. Our commitment to the environment extends to our customers, our communities, our employees, our suppliers and other countries in which we operate. Our Carbon Reduction Plan is based upon the following principles: 1. Comply with, and exceed where practicable, all applicable legislation, regulations and codes of practice; 2. Integrate environmental and sustainability considerations into all our business decisions; 3. Endeavor to reduce our environmental impact year on year; 4. Ensure that all employees are fully aware of our Environmental and Sustainability Policy; 5. Ensure all employees are committed to implementing and improving our policy; 6. Ensure clients and suppliers are aware of our Environmental and Sustainability Policy, and encourage them to adopt sound sustainable management practices; 7. To review, annually report, and to continually strive to improve our environmental and sustainability performance. 2. Commitment • Cisilion are committed to reducing our impact on the environment and to achieving our goal of becoming net zero by 2050. • We will partner with Ecologi, a Carbon Avoidance organization. • We will plant 7,500 trees throughout Financial Year 2024 (“FY24”).

  Covid-19 recovery

  Cisilion External Statement Cisilion are closely monitoring the developments both at home, and around the globe with respect to the COVID-19 outbreak. In addition to our commitments to supporting our customers, Cisilion views as one of its highest priorities the health and wellbeing of its employees. Because of this, we have a clear business continuity plan and sickness procedure which the Company will continue to adopt in the pandemic situation, following the World Health Organisation (WHO) pandemic level definitions for triggering our response. In accordance with government guidelines issued on the 23 of March, and previously as the situation developed, we have initiated a program where our employees are able to continue to work from home in isolation. The measures that we have taken are designed to ensure that there is the minimum of disruption to services to our customers as well as minimising the risk to our staff at this difficult time. We ask our customers to understand that despite this, there is an increase in demand on parts of our services. We are prioritising the support of our customers with services which are vital to the efforts to contain the pandemic. This may mean that there could be some minor delays in responding to issues and project work, although we are working to keep this to a minimum. Due to the current situation with enforced social distancing, project and engineering work requiring site visits, is having to be risk assessed on a case by case basis. Our own infrastructure which is used to support our clients continues to operate as normal. As a flexible organisation, all internal systems are accessible to our employees from remote locations. We have facilities in place already to ensure all employees have the equipment needed, to work from alternative locations seamlessly.

  Tackling economic inequality

  Learning and development plays a huge part in Cisilion’s culture. This includes our induction and awareness training, as well as creating platforms for unlearning and unconscious bias. Cisilion conduct all learning and development via LearnAmp, our online Learning Management System. As part of our induction process, we include Diversity and Inclusion Training, along with enhanced Grievance procedure outlines and Anti-Harassment training. Employees are then required to complete refresher training every 6 months. Diversity and inclusion play a key role in Cisilion’s core business objectives and values. Cisilion recognise that as a Company, more can be done to improve our diversity and inclusion practices and this will continue to be a working directive through the organisation, to support underrepresented groups. The recruitment teamwork within our People function at Cisilion and therefore liaise continuously to ensure proactive recruitment identifies a diverse set of candidates and supports those throughout the interview processes. While we understand that not all individuals feel comfortable in disclosing their identity, we continue to monitor and track our performance against self-created targets for LGBTQIA+, gender and ethnicity within the recruitment processes and within our workforce, where at all possible. Cisilion engage with current employees from underrepresented groups, who feel comfortable in doing so, to address any other areas of suggested improvement, and to include their voice in future initiatives.

  Equal opportunity

  Invest in our economy to provide equal opportunities for employment, innovation and growth. Each month, a mixture of the HR, People and Recruitment team members alongside the Cisilion management team, will provide a mixture of 2 hour workshops and 1 hour long one to one sessions. The workshops will be run by our Recruitment team, covering topics such as interview best practice, CV formatting and job hunting tools available. Individuals will also be able to register for one to one advice with a member of our management team as a coaching session and more personal advice related to the unemployed persons experience so far. Cisilion have been running apprenticeship and graduate schemes for the past 5 years and partner with 3 specialist recruitment and training providers who are experts in finding work for and training unemployed young people. Cisilion are a Microsoft and Cisco gold partner, who are keen supporters of assisting young people into work. Cisilion often engage with Cisco and Microsoft for support with apprenticeship programmes and are familiar with other employment initiatives that we will be able to share with the unemployed people during the workshop sessions. Cisilion are also aware of and understand the current Quick Start government scheme of which we will be able to provide details and guidance to unemployed individuals

  Wellbeing

  Cisilion operate a robust health and wellbeing programme, partnering with Vitality Health and Medicash. On an annual basis, all 160 employees on our scheme conduct an Online Health Review, giving employees an understanding of specific areas of health that they need to improve upon, i.e. cholesterol, blood pressure, alcohol intake, physical activity levels and blood glucose level. If employees do not know the figures for these key areas, they can take a free health assessment to provide them with this data. Vitality Health offer their Member Zone to all members, giving access to videos, tips and our monthly Vitality calendar covering a range of topics from women’s health to mental health and nutrition.

Pricing

• Price: £0.01 an instance
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at drichardson@cisilion.com. Tell them what format you need. It will help if you say what assistive technology you use.