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ASHTONS HOSPITAL PHARMACY SERVICES LIMITED

Ashtons e-Works

Ashtons e-Works is an award-winning system that is designed to be an affordable, easy-to-use alternative to the high-cost and unnecessarily complex prescribing and administration systems. A unique electronic prescribing and administration system that facilitates the management of both your patients’ prescriptions and the administration of their medication, 24/7, from anywhere.

Features

  • Full paperless audit trail of prescribing and administration records.
  • Facilitates a flexible and intuitive approach to prescribing.
  • Remote access, 24/7, anywhere with internet access.
  • Ensures faster access to medicines for patients.
  • Clinical decision support system, highlighting potential drug interactions.
  • Clearly displayed, user-friendly Medicines administration scheduler.
  • Reduces duplications of patient records, helping free up staff time.
  • Reasons for non-administration easily recorded.
  • Integrated pharmacy review tools, allowing immediate. review and feedback
  • Single point of access for records, reports and charts.

Benefits

  • Helps patients receive the right medication at the right time.
  • Reduces medicines administration errors by up to 94%.
  • Reduces prescribing errors by up to 88%.
  • Delivers better patient outcomes by increasing safety and quality.
  • Helps doctors work more efficiently, reducing unnecessary site visits.
  • Simplifies and streamlines the medicines administration process.
  • Removes the need for nurses to manually search prescription charts.
  • Enhanced managerial oversight with clear audit trails and reports.
  • Helps teams work more efficiently through intuitive workflow.
  • Delivers overall improvements in quality, safety and compliance.

Pricing

£190 to £440 a user a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at moarif@ashtons.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 2 7 8 4 9 8 4 0 0 4 2 5 9 1

Contact

ASHTONS HOSPITAL PHARMACY SERVICES LIMITED Mo Arif
Telephone: 07875407085
Email: moarif@ashtons.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
No.
System requirements
Available across all web-accessible devices.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Basic service email support is available during working hours Mon-Fri. We aim to respond in a timely manner, this depends on the nature of the request.

Enhanced service email support : The support team will reply to all emails within 8 working hours and with a target response of 4 working hours. For more urgent issues that are resulting in the loss of ability to use the system, the target response time is 2 hours.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
We offer three levels of support, designed to accommodate the varying needs of our customers:

1. Standard Support: Telephone support available 24/7 , this level provides comprehensive assistance via our call centre and email support is available during working hours. This support is designed to cater to general inquiries and common issues, ensuring users receive timely and effective solutions during these hours.

2. Comprehensive Onboarding and Technical Support: available upon request. Due to the complex nature of this option, the dedicated account manager can provide a quote for this additional level of support. This service is ideal for clients requiring personalised and immediate attention to complex needs.

3. Enhanced Clinical Support: a pharmacy team member to carry out on-site visits that will focus on audits, advice, interaction with clinical staff, attendance at medicine management meetings, and support for positive clinical outcomes and compliance with required standards. the dedicated account manager can provide a quote for this additional level of support.

All levels of support are structured to provide reliable and convenient access to assistance, ensuring the smooth operation of our platform throughout the year.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
To ensure users can quickly and effectively start using our platforms, we offer a comprehensive support system that includes online training, user documentation, and optional on-site training. Here’s how we assist users in getting started:

1. Online Training: We provide interactive online training sessions that guide new users through the features and functionality. These sessions are scheduled at multiple times and can be requested ad-hoc for convenience.
2. User Documentation: Comprehensive documentation is available in digital format which can be accessed directly through our digital portals.
3. On-site Training: For organisations that require hands-on assistance, we offer on-site training sessions conducted by our team. These sessions are customised to the specific needs of the organisation to ensure that all users are comfortable and proficient in utilising our platforms.

These resources are designed to help users understand and utilise our service effectively, ensuring a smooth and efficient adoption process.
Service documentation
Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
Online Training Portal
End-of-contract data extraction
Data extractions apply to specific parts of the platform, please find an overview of our data extraction process below:

1. Data Extraction Request: Users can initiate the data extraction process by submitting a request to our support team. This can be done via email, through our customer support portal, or by contacting their designated account manager directly.
2. Support and Guidance: Upon receiving a request, our team provides detailed instructions and support to guide users through the data extraction process. This includes selecting the data they wish to extract, the preferred format, and the method of delivery.
3. Secure Data Transfer: We prioritise the security of data throughout the extraction process. Data is encrypted and can be securely downloaded via a protected link, or, if preferred, transferred directly using a secure method.

4. Confirmation and Closure: After the extraction, users receive a confirmation that their data has been successfully extracted.

This process is designed to be supportive, ensuring that users can confidently and securely retrieve all necessary data at the end of the contract.
End-of-contract process
At the end of a contract, several key processes occur. First, a review of the contract terms is conducted to ensure all obligations have been met by both parties. This includes any deliverables, payments, or performance metrics outlined in the agreement. Included in the price of the contract are the goods and/or services specified in the agreement, along with any associated support and maintenance, explicitly stated. Additional costs may arise for any extra services requested beyond the scope of the original agreement, changes in project requirements, or unforeseen circumstances requiring adjustments to the contract. These additional costs will typically be outlined in the contract's terms and conditions or negotiated separately as amendments during the contract period.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
No difference, full functionality is available. Our platform is designed to be used on a mobile device, appropriate scaling is used to ensure a great user experience.
Service interface
Yes
User support accessibility
WCAG 2.1 A
Description of service interface
The service Interface is available via HTTP and through bespoke REST APIs.
Accessibility standards
WCAG 2.1 A
Accessibility testing
The User Interface is regularly tested using market-recognised evaluation tools.
API
Yes
What users can and can't do using the API
We offer bespoke integration, Current integrations expose the majority of platform functionality. Due to the complex nature of specific requirements, we can confirm the scope of the API during project discovery this includes the setup, how changes are made, and any limitations.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
The platform is tailored to the unique requirements of each project. through the use of local configuration, the buyer can expose or restrict the platform using role-based access controls (controlled at the system admin level).

Scaling

Independence of resources
To guarantee that the user experience is not affected by the demand placed by others on our service, we employ automatic scaling resources in a cloud environment. This technology dynamically adjusts the computing resources available based on real-time usage data, ensuring that each user's access is stable and consistently fast, regardless of overall load. Our cloud infrastructure is designed to seamlessly manage and distribute load among users, thus maintaining an uninterrupted and efficient service experience for all users. This approach provides robust isolation between users, safeguarding performance and responsiveness at all times.

Analytics

Service usage metrics
Yes
Metrics types
Service usage metrics are available, this ranges from basic service metrics through to detailed usage related to specific platform functions.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data export functionality is available for specific parts of the platform.

Options includes:

1. Available via the platform user interface: where applicable, users can utilise the functionality within the platform to export data.
2. Support and Guidance: Receive detailed instructions to select data, format, and delivery method.
3. Data Export Request: Initiate by contacting our support via email, customer portal, or account manager.

This supportive process ensures users can confidently and securely export the necessary data.
Data export formats
  • CSV
  • Other
Other data export formats
XLS
Data import formats
Other
Other data import formats
To be agreed upon implementation.

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
We guarantee a high level of availability with a Service Level Agreement (SLA) that commits to 99.9% uptime. This ensures our services are reliably accessible, minimizing disruptions and maximising efficiency for our users.

SLA Levels:
• Uptime Commitment: 99.9% availability for a (30-day) monthly period.
• Maintenance: Scheduled maintenance periods are communicated in advance and are excluded from uptime calculations to ensure transparency.
Compensation for Downtime:
• If availability falls below the promised threshold above 90 days, we offer the following compensation:
• 99% to 99.8%: 5% service credit
• 98% to 98.9%: 10% service credit
• Below 98%: 15% service credit
Approach to resilience
We follow AWS well-Architected principles, further available on request.
Outage reporting
Outages are reported via a public dashboard and email alerts.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Role-based access control: users are allocated system access defined by their user type (settings at administrator level) to ensure access is granted to the most relevant part of the system.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
NHS DSP Toolkit

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Essentials Plus.
Information security policies and processes
Cyber Essentials plus certified and comprehensive internal security processes followed. All staff members undergo onboarding training (via our virtual learning platform) followed by an annual refresh.

Training is audited and monitored to ensure completion.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All changes follow an internal RFC proposal and approval process and are tracked in an internal change management system.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Potential threats are identified, evaluated, prioritised and resolved via an internal risk management process.

We subscribe to readily available threat monitoring feeds alongside frequent vulnerability testing.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We follow AWS Well Architected principles.
Incident management type
Supplier-defined controls
Incident management approach
A user reports incidents to the service desk via our platform monitoring suite. Incident playbooks are used. Incident reports are provided via the solution dashboard or upon request.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Our cloud-based software solutions significantly reduce the need for on-premises hardware infrastructure, leading to lower energy consumption and carbon emissions.
We actively promote and support remote work practices, reducing the carbon footprint associated with commuting and office-based operations.
Through our innovative technology, we enable paperless workflows and digital document management, contributing to overall environmental sustainability efforts.

Covid-19 recovery

Our electronic prescribing and medicines administration software play a critical role in streamlining medication management processes within care settings, facilitating safer and more efficient patient care, especially during times of increased pressure on healthcare systems.
We offer flexible and scalable solutions that can adapt to changing needs and circumstances, helping healthcare providers respond effectively to evolving challenges posed by the pandemic.

Tackling economic inequality

By providing affordable and accessible software and pharmacy services tailored to the needs hospitals and other care settings, we contribute to reducing disparities in access to quality healthcare resources.
We offer transparent pricing models and flexible payment options, ensuring that even organisations with limited budgets can benefit from our solutions without compromising on quality or functionality.

Equal opportunity

Our commitment to diversity, equity, and inclusion is reflected in our hiring practices, workplace policies, and corporate culture.
We actively seek to partner with diverse suppliers and subcontractors, fostering economic opportunities for underrepresented groups and promoting a more inclusive business ecosystem.

Wellbeing

Our software solutions are designed to enhance patient safety, improve clinical outcomes, and promote overall wellbeing within hospitals and other care settings.
We provide comprehensive training and support services to empower healthcare professionals to effectively utilise our solutions, reducing stress and workload and allowing them to focus more on patient care.
Through our ongoing innovation and collaboration with healthcare providers, we continuously strive to develop new features and functionalities that prioritise patient and staff wellbeing.

Pricing

Price
£190 to £440 a user a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
We can offer trial periods for new customers to showcase and demonstrate the comprehensive functionality available. For trial periods we configure based on the standard setup, but bespoke configuration may be considered.

Trial periods usually run from 1-3 months, this depends on the new customer requirements and defined evaluation criteria.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at moarif@ashtons.com. Tell them what format you need. It will help if you say what assistive technology you use.