UST GLOBAL PRIVATE LIMITED

UST Prism

UST Prism- AI services listing all the risks in the AI register along with mitidating and managing the risks

Features

• Real- time reporting of all AI services
• Single view of all AI risks
• Driven by Global regulatory guidelines
• Platform Agnostic
• Self Service Dashboard
• Data Integration and API connectivity

Benefits

• Single Source of Truth for Responsible AI
• Support, Collaboration and Knowledge sharing
• Facilitates and Automates AI Governance at scale
• Compatible with all types of AI and Gen AI services
• Promotes Transparency & Ethical AI Practices

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukpublicsectorsales@ust.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

427884268545461

Contact

Sathiya Gopal
+44 7887713796
ukpublicsectorsales@ust.com

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  AI life cycle

  • Trustworthy AI Software
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: It is standalone service compatible with UST services and any other relevant services
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Not Applicable
• System requirements:
  • Modern web browser
  • Data Access & Integration
  • User Authentication
  • Data Format Compatibility
  • Network Security
  • Cloud Infrastructure (Optional)
  • API Access (Optional)

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Depends on the service agreement with customer like 24/7, 24/5, 12/5 support
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Microsoft Teams or Client's web chat interface
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: UST provides tiered support based on customer agreed SLAs, covering defect management, maintenance, and operational support. Support costing varies by coverage window, SLA targets, and criticality. 1) Users report defects via email or Service Delivery Portal; tickets are auto‑logged. 2) Severity is initially proposed by the user and validated by the support team per SLA definitions. 3) The support team triages, analyzes, and resolves issues to meet target resolution timelines. 4) Resolution time may vary based on coding and testing complexity. 5) Customers must assign a liaison resource to provide inputs and validate fixes until closure. 6) Defects are classified as Critical, High, Medium, or Low. 7) SLAs apply only to production defects and incidents. 8) New feature requests raised as defects are treated as Low severity with no SLA impact. 9) Feature requests and enhancements are excluded from support SLAs and follow the formal change/enhancement process. 10) Technical Account Manager or Cloud Support Engineer is provided on request or with premium support plans.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: UST Prism provides comprehensive onboarding support to ensure rapid deployment and user adoption:; ; Documentation & Self-Service Resources:; - Detailed user guides and video tutorials accessible within the platform; - Quick-start guides for common workflows (risk assessments, register creation, control management); - Context-sensitive help and tooltips throughout the interface; - Comprehensive API documentation for integrations; ; Online Training:; - Live onboarding webinar (2 hours) included with all subscriptions; - Monthly drop-in training sessions covering platform features; - Recorded training library covering all functionality; - Role-specific training modules (administrators, governance teams, executives); ; Implementation Support:; - Dedicated onboarding specialist for Enterprise tier customers; - Initial platform configuration assistance; - Guided first risk assessment and register setup; - Data import support for existing AI inventories; ; Ongoing Support:; - Email and ticket-based support (Mon-Fri, 9am-5pm GMT); - Knowledge base with FAQs and troubleshooting guides; - Quarterly platform update webinars; - Annual governance best practice workshops; ; Onsite Training (Optional Add-On with additional cost):; - Full-day workshops available at customer location; - Tailored to organization's specific AI portfolio and governance needs
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: UST Prism ensures complete data portability with no vendor lock-in:; ; Automated Export Options:; - Full data export via admin panel in multiple formats (JSON, CSV, Excel); - Comprehensive exports include: all AI registers, service entries, risk assessments, control configurations, attestation history, metric history, and audit logs; - Structured format maintains data relationships for easy import into other systems; ; Export Process:; - Available at any time during contract (no restrictions); - Self-service export through platform interface; - Exports generated within minutes, downloadable immediately; - No fees or administrative charges for data extraction; ; Contract End Support:; - 90-day data retention period after contract termination; - Extended access (read-only) for 30 days to facilitate transition; - Technical support during migration period; - Database backup files available upon request (SQLite format); ; API Access:; - RESTful API enables programmatic data retrieval; - API access remains active through contract end date; - Bulk download endpoints for large datasets; ; Documentation:; - Data schema documentation provided; - Export field mappings and data dictionaries; - Migration guides for common alternative platforms; ; No proprietary formats or encryption—your data remains fully accessible and portable.
• End-of-contract process: Contract Conclusion Timeline:; ; 90 days before expiry:; - Renewal notification sent with updated pricing options; - Account review meeting offered (Enterprise tier); - Migration planning support if not renewing; ; 30 days before expiry:; - Final reminder and renewal deadline; - Data export instructions provided; - Access to transition support resources; ; At contract end:; - Platform access continues until final day; - Full data export capability remains active; - All existing data available for download; ; Post-contract (non-renewal):; - Read-only access for 30 days (data extraction only); - Data retained for 90 days in secure backup; - After 90 days, all data permanently deleted per UK GDPR requirements; ; Included in Contract Price:; - All data exports (unlimited); - Transition support documentation; - Email support during notice period; - Final data backup provision; ; Additional Costs:; - Extended data retention beyond 90 days; - Migration assistance to alternative platforms; - Custom data transformation services; - Onsite handover meetings; ; Renewals:; - Simplified renewal process; - Pricing updates aligned with framework refresh cycles; - No data migration required
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Modern design to WCAG 2.2 AA standards
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: UST Prism is built using semantic HTML with keyboard-accessible buttons, forms, and navigation. Users can complete all workflows using keyboard only (Tab, Enter, Arrow keys). The interface includes text labels for controls and alternative text for images. Data visualizations are keyboard navigable with tabular data alternatives available. Current limitations: complex graphs may require additional screen reader support, and dynamic content updates are being optimized for assistive technology announcement. We are actively pursuing WCAG 2.2 AA certification through third-party audit and user testing with assistive technology users (Q1-Q2 2026). Accessibility feedback welcomed.
• API: Yes
• What users can and can't do using the API: User can register new service associated with risk, track KPI's
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Check the chat

Scaling

• Independence of resources: Independence of resources; ; Resource Isolation:; - Dedicated database instance per customer (no shared databases); - Isolated data storage with logical separation; - Independent backup schedules per organization; ; Performance Guarantees:; - Resource limits enforced at application level; - Auto-scaling infrastructure responds to individual customer demand; - CDN acceleration for consistent response times globally; ; SaaS Architecture:; - Multi-tenant application layer with per-customer resource allocation; - Database connection pooling prevents resource exhaustion; - Rate limiting ensures fair resource distribution; ; Monitoring:; - Per-customer performance metrics tracked; - Proactive capacity management

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Self-Service Export:; - Navigate to Admin Panel > Data Management > Export Data; - Select export scope (all data, specific registers, date ranges); - Choose format (JSON, CSV, Excel, or SQLite database); - Click "Generate Export"—downloads within seconds; ; API Export:; - RESTful API endpoints for programmatic extraction; - Bulk download capabilities for large datasets; ; Exports Include:; - AI registers and service inventories; - Risk assessments and control configurations; - Audit trails and history records; - User data and permissions; ; No technical expertise required.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Json
• Data import formats:
  • CSV
  • Other
• Other data import formats: Json

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee a high level of service availability through clearly defined Service Level Agreements (SLAs). The level of availability depends on the availability mechanisms chosen by the customer for the infrastructure services (public and private)
• Approach to resilience: Available on Request
• Outage reporting: Our outage reporting is through email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Administrative Access Controls:; - Multi-factor authentication (MFA) mandatory for all admin accounts; - Role-based access control (RBAC) with least-privilege principles; - Separate admin accounts from standard user accounts; - SSH key-based authentication for infrastructure access; - Jump boxes/bastion hosts for production access; - IP whitelisting for admin interfaces; - Session timeouts (15 minutes inactivity); - All administrative actions logged and audited; ; Monitoring:; - Privileged access monitoring; - Audit logs retained 12 months; - Quarterly access reviews; - Automated anomaly detection
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: UST follow a defined escalation and reporting approach. Full details can be supplied upon request.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Undisclosed. Information can be provided to individual customers under an NDA.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Undisclosed. Information can be provided to individual customers under an NDA.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Undisclosed. Information can be provided to individual customers under an NDA.
• Incident management type: Undisclosed
• Incident management approach: Our incident management approach is based on the ITIL v3/v4 framework.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 1%
• Between £2,500,001 and £5,000,000: 2%
• Over £5,000,001: 3%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Intertek
• ISO/IEC 27001 accreditation date: Sunday 26 October 2025
• What the ISO/IEC 27001 doesn’t cover: All controls are included
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 45ea2c7d-0dcf-4719-9ad0-62a1cde170e5
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Aca8d25b-6da3-4baf-b86b-fa2f746d3fc0
• Other security certifications: Yes
• Any other security certifications:
  • ISO 22301
  • ISO 27701

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukpublicsectorsales@ust.com. Tell them what format you need. It will help if you say what assistive technology you use.