EVELON SOLUTIONS LTD

Atlassian Cloud Licenses

Atlassian software is a suite of collaborative tools designed for project management, development, and communication. Key products include Jira for issue tracking, Confluence for team collaboration, and Bitbucket for version control. At Evelon, we provide a range of Atlassian consultancy services tailored to meet the specific needs of your business.

Features

• Procure all your Atlassian licenses from one vendor
• Competitive pricing
• Net 30-day payment terms and annual reminders for renewals
• Dedicated account manager
• Licences for marketplace apps
• Procured pricing and added value on licensing

Benefits

• Remove your procurement overhead
• Co-term your licenses to synchronize renewals
• Ensure you purchase and deploy the most suitable tools
• Ensure your Atlassian tools are running optimally
• Ensure you purchase and deploy the most suitable tools

£500 a licence

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@evelon.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

428235137392963

Contact

Scott Meyer
+44 (0) 203 576 2970
info@evelon.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Atlassian certified infrastructure must be used.
• System requirements: Web application, accessible via a browser

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: May differ at weekends
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Online ticket creation with 9 to 5 (UK time), Monday to Friday coverage
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: All documentation included. Remote or onsite training is available at additional cost.
• Service documentation: No
• End-of-contract data extraction: XML export.
• End-of-contract process: Customer has the ability to migrate to an alternative service. We can assist with this at additional cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Differences depend on whether accessing the app via the mobile app or your browser.
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: Yes
• What users can and can't do using the API: The Atlassian REST API can be used to build add-ons for Atlassian Software, develop integrations between Atlassian Software and other applications, or script interactions with Atlassian Software.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Atlassian Software provides a vast range of customisation options to users with administration permissions. This includes but is not limited to projects, workflows, issue types, interfaces, custom fields, logos, languages, dashboards and reports.

Scaling

• Independence of resources: Each deployment is sized as per Atlassian recommended requirements.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Atlassian

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Never
• Protecting data at rest: Other
• Other data at rest protection approach: Depends upon requirements
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Standard feature as part of the software.
• Data export formats:
  • CSV
  • Other
• Other data export formats: XML
• Data import formats:
  • CSV
  • Other
• Other data import formats: XML

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • Other
• Other protection between networks: Varies upon customer requirements
• Data protection within supplier network: Other
• Other protection within supplier network: Varies upon customer requirements

Availability and resilience

• Guaranteed availability: Depends upon deployment type and customer requirements.
• Approach to resilience: Available upon request
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Standard Cloud software plans authentication is via username and password.; ; In addition to the above, Atlassian Access can be procured which provides an enterprise-wide subscription for enhanced security and centralised administration.
• Access restrictions in management interfaces and support channels: All access is based upon user accounts with password protection. In addition to this, the product can be customised further based upon customer requirements, using native or 3rd party configuration.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Available upon request
• Information security policies and processes: Available upon request

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Refer to https://www.atlassian.com/trust/security/security-practices#security-philosophy.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Please refer to https://www.atlassian.com/trust/security/vulnerability-management.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Please refer to https://www.atlassian.com/trust/security/security-practices.; ; Evelon's practices can be provided upon request.
• Incident management type: Supplier-defined controls
• Incident management approach: Evelon's practices can be provided upon request.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Evelon is dedicated to reducing its carbon footprint annually and aims to achieve carbon-neutral status by 2030, at the latest. To achieve this goal, we have utilised the Carbon Trust’s SME Carbon Footprint Calculator to establish our baseline emissions and have developed strategies to enhance our current performance in various areas, including waste management, business travel, employee commuting, staff engagement, and education. Our commitment encompasses the following measures: 1. We maintain a written Environmental Policy along with related strategies and targets to support our objectives. This policy undergoes bi-annual review and updates and is fully communicated, understood, and endorsed by all our staff. 2. Our office space is small and serviced, accommodating an average of 2-5 individuals. However, most employees work remotely. Transportation to the office primarily involves the use of public transport or bicycles, with our carbon footprint limited to our portion of heating and lighting. 3. Company-related travel and commuting to the office are minimised and predominantly conducted via rail, foot, or bicycle when necessary. 4. Remote working arrangements are implemented for all staff, complemented by home equipment. We extensively utilise Slack and Google Cloud software for both client and internal meetings and workshops, reducing the necessity for travel. 5. We exclusively employ cloud-based software for customer work, internal technical operations, and administrative tasks. Our computing infrastructure consists solely of personal laptops, eliminating the need for fixed computing equipment. 6. We uphold a paper-free environment for all assignments and internal administrative functions, reducing waste and eliminating the necessity for physical storage. 7. Laptops are reused across employees and appropriately disposed of at end-of-life in accordance with prevailing UK Environmental legislation. 8. We ensure that our suppliers adhere to suitable environmental policies, actively pursuing carbon-neutrality prior to 2030.

  Tackling economic inequality

  At Evelon, our economic equality initiatives encompass: 1. Role-specific training programs for all staff. 2. Atlassian certification pathways for consulting and operational team members, recognised by the industry. 3. Regular internal knowledge-sharing workshops. 4. Participation in ecosystem events such as partner webinars, community gatherings, and training sessions throughout the year. 5. Each team operates with its vision, measurable goals, and development plans, fostering a culture of motivation, involvement, and autonomy. At Evelon, everyone has a clearly defined career path with opportunities for advancement within levels and through vertical promotion. In addition to fair compensation and career progression, we offer regular growth opportunities to recognise and reward our team's contributions.

  Equal opportunity

  At Evelon, we are committed to cultivating an equitable, diverse, and inclusive workplace, free from discrimination. Our zero-tolerance approach to discrimination is underpinned by our Equality, Diversity, and Inclusion (EDI) Policy, applicable to all Evelon team members and representatives. Our policy pledges: * Ensuring equality, fairness, and respect for all staff, valuing differences and contributions equally. * Prohibiting intimidation, bullying, or harassment, with consequences for policy breaches. * Offering training, development, and progression opportunities equitably. * Promoting workplace equality, refraining from biased treatment based on various factors, and providing necessary accommodations. * Encouraging reporting of discrimination concerns. * Regularly reviewing employment practices to maintain fairness. This policy is integrated into Evelon's onboarding process for staff, associates, and subcontractors. We collect EDI data during onboarding and report quarterly on EDI Key Performance Indicators. Policies, processes, and education ensure legal compliance, with annual audits and continuous improvement initiatives. Management training includes awareness of abuse signs as per SCIE guidelines, with staff encouraged to report concerns for investigation and action. Both senior leaders and staff bear the responsibility of demonstrating diversity and inclusion behaviours in all interactions. At Evelon, we are dedicated to fostering a culture where everyone feels valued and respected.

  Wellbeing

  At Evelon, we prioritise the health and wellbeing of our staff and associates. To achieve this: * Physical activity is encouraged through regular team charitable events like running, cycling, and obstacle races, with initiatives such as the cycle to work scheme, gym memberships, and online meditation and relaxation resources provided. * Our comprehensive healthcare scheme includes annual medical and wellbeing assessments. * Flexible working arrangements are offered to all, along with risk assessments for home working, free eye tests, and additional wellbeing support. * Regular breaks and movement during the workday are encouraged, with leave allowances monitored to ensure staff and associates take adequate time off. * We maintain an open-door policy regarding wellbeing, disability, and mental health concerns, offering additional support through a well-defined process. At Evelon, we foster a supportive and inclusive culture, celebrating the diversity of our workforce in terms of experience and background. This commitment ensures a positive and inclusive environment where every individual feels valued and content in their work.

Pricing

• Price: £500 a licence
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30 day free trial period, full functionality

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@evelon.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.