Ve3 Global Ltd

Enterprise Case Management

VE3 specializes in designing, delivering, and deploying cloud-based end-to-end Case Management solutions tailored to your organization's specific business requirements. We offer guidance on best practices, standards, and technology throughout the discovery to implementation process.

Features

• Enterprise Case, Workflow, Records Management
• Forms engine: rules builder, multi-page, custom fields, automation
• Modular service architecture with open standards, open source foundation
• End-to-end: design, implementation, support
• Dashboards and Management Information
• Secure sign-in with MFA

Benefits

• Hosted on secure UK cloud environment
• Deployable on Azure, AWS, Google Cloud
• Rapid deployment, configuration, implementation
• Enhanced user experience
• Scalable enterprise solutions
• Open standards facilitate integration, removing legacy constraints

£175 to £850 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at prime@ve3.global. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

428529023717220

Contact

Nikhil Alex
02045520840
prime@ve3.global

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: NA
• System requirements: Web browser

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: 4 hours during the working day (9-5); Weekend - 24 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: VE3 offers Level 2 and Level 3 support services covering application, platform, and infrastructure needs. Following an ITIL model, we integrate Continuous Improvement (CI) and automated testing. Support spans Core Business Hours (9:00 – 17:00) and Extended Business Hours (excluding weekends and Bank Holidays), with 24/7 support via UK and Overseas Support Desk. We prioritize all issues with the aim to resolve within agreed response and resolution times, offering typical response times as follows:; ; P1: Response within 1 hour, target resolution within 4 hours; P2: Response within 2 hours, target resolution within 24 hours; P3: Response within 4 hours, target resolution within 5 business days
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We offer training options, including virtual sessions or onsite arrangements for an additional fee. Train-the-trainer and super-user methods are available. Comprehensive user documentation is provided, along with ongoing support. An onboarding team provides dedicated engagement, often during the Discovery phase.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: VE3 supports the extraction of user data through a time-and-materials (T&M) charged off-boarding process. Specific details are determined based on data quantity, security level, and client requirements. We typically initiate the process three months before contract end, assuming no extension (subject to client availability).
• End-of-contract process: Off-boarding is a standard component of our offering but incurs charges according to our standard SFIA rate card. Finalization occurs upon contract end and confirmation of migration with the client.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The only difference on the mobile application is the User Interface is different.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: A service endpoint can be activated within minutes, requiring just a few clicks to enable modules and select exposed resources. The REST module supports basic and cookie-based authentication, accommodating all safe HTTP requests and methods. Certain methods, such as HEAD, GET, OPTIONS, and TRACE, are deemed safe as they are read-only and pose no risk of data manipulation. Conversely, all other methods are considered unsafe as they facilitate write operations and can potentially alter stored data.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Interface, features customisable by VE3 during design / deployment

Scaling

• Independence of resources: The solutions offered by VE3 are designed to scale according to demand, ensuring optimal performance. We prioritize high-level security measures to maintain service separation among clients. When onboarding new clients, VE3 conducts internal assessments to determine if additional resources and capacity are necessary to deliver our services. For concurrent usage, multiple nodes can be introduced and load balanced.

Analytics

• Service usage metrics: Yes
• Metrics types: As standard, we offer a set of basic metrics. Depending on the client's needs, VE3 can tailor the system to display the desired metrics.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: Our solution operates on a Cloud-based platform. Cloud providers adhere to independently validated privacy, data protection, and security protocols. They are responsible for cloud security, while customers manage security within the cloud. Customers retain control over their content, including where it's stored, how it's secured in transit or at rest, and access management to their Cloud environment. Cloud offers customers options to enhance security layers for data at rest through scalable encryption features. Additionally, flexible key management options and dedicated hardware-based cryptographic key storage are provided.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: VE3 would take a data migration approach to this to export data out of the system using our standard tools and processes. This would be billable, please refer to SFIA Rate Card for pricing.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: VE3 ensures high availability and disaster recovery by leveraging multiple availability zones. SLAs are tailored to clients' needs, considering factors such as recovery time objectives and recovery point objectives.
• Approach to resilience: Critical system components, like code bases, are safeguarded through backups across multiple isolated locations, termed Availability Zones. Each zone operates on its own distinct infrastructure, engineered for high reliability. Key infrastructure elements, such as generators and cooling systems, are not shared across zones. Furthermore, zones are designed to withstand rare disasters like fires, tornados, or flooding, affecting only a single zone.
• Outage reporting: VE3 employs various monitoring tools based on client preferences to detect and alert for outages. Technologies include Cloud Watch, Nagios, Pingdom, and custom scripts. Alerts are delivered through public dashboards, APIs, and email notifications, tailored to meet customer requirements.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: There are roles and permissions that are assigned to users, restricting what access, rights and information they can have access to.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: EGAC
• ISO/IEC 27001 accreditation date: 06/01/2024
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO 22301
  • ISO 20000-1
  • ISO 14000-1
  • ISO 9000-1

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We are fully ISO 27001 certified and adhere to standard procedures. Our processes undergo regular internal reviews at management level throughout the year, overseen by our Chief Executive Officer and Chief Security Information Officer. Incidents are managed by our CSIO and promptly communicated to the management team through established protocols.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration management software is installed during server provisioning. These tools run on all hosts to ensure standardized configuration and software installation based on host classes, with regular updates. Access to central configuration management servers is restricted to approved Systems Engineers and authorized parties via a permissions service.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our service operates on the public cloud, subject to annual audits under ISO 27001:2013, AICPA SOC 1, SOC 2, SOC 3, and PCI-DSS certification programs. These certifications are recognized by ENISA under Cloud Certification Schemes. VE3 implements full ISO27001 controls for management and utilizes multiple sources (vendors, authorities, internet) to identify threats and implement patches under P1 service request conditions.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: The VE3 platform operates on the public cloud, where cloud providers deploy monitoring devices to detect unauthorized intrusion attempts, usage abuse, and network/application bandwidth usage. These devices monitor various metrics including port scanning attacks, resource utilization, application metrics, and unauthorized connection attempts. Near real-time alerts are triggered for potential compromise incidents based on cloud Service/Security Team-set thresholds.
• Incident management type: Supplier-defined controls
• Incident management approach: Incident management is initiated by clients or detected by our service desk and management tools. Upon identification, incidents are classified and managed within our SLA following full ITIL processes, with agreed escalation points and reporting to the client based on severity. Full incident reports are available upon request for P1 events.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our G-Cloud service provision is deeply committed to fighting climate change, recognizing the urgent need for collective action to address environmental challenges. Here's how our services deliver against this social value theme: ; ; Environmental Sustainability in Operations: ; ; We prioritize running efficient operations to reduce emissions and minimize environmental impacts. This includes implementing energy-efficient practices, optimizing resource usage, and adopting renewable energy sources wherever possible within our data centers and infrastructure. ; ; Promoting Sustainable Practices: ; ; VE3 actively engages with our suppliers and clients to promote sustainable business practices. Through our services, we advocate for the adoption of environmentally friendly technologies, responsible sourcing, and waste reduction strategies, thereby reducing carbon footprints across the supply chain. ; ; Responsible by Design Framework: ; ; Our G-Cloud services adhere to a 'Responsible by Design' framework, ensuring that environmental considerations are integrated into the development and deployment of digital solutions. By prioritizing environmental protection and minimizing negative impacts, we strive to deliver sustainable outcomes for our clients. ; ; Training and Education: ; ; VE3 invests in training and education programs focused on environmental sustainability. Through initiatives like the Sustainability Quotient (SQ) training, we equip our teams with the knowledge and skills to adopt climate-smart behaviors and implement environmentally conscious practices in their work. ; ; Community Engagement: ; ; We actively engage with communities to support environmental objectives and promote climate action. By partnering with local organizations and stakeholders, we contribute to initiatives aimed at addressing climate change, such as tree planting programs, clean energy projects, and environmental education campaigns.

  Covid-19 recovery

  Our G-Cloud service provision plays a crucial role in supporting the COVID-19 recovery effort by facilitating resilience, adaptation, and innovation in the face of unprecedented challenges. Here's how our services contribute to the recovery process: ; ; Remote Work Enablement: ; ; VE3's digital solutions empower organizations to transition to remote work seamlessly. By providing secure and reliable cloud-based infrastructure, collaboration tools, and remote access solutions, we enable businesses to maintain productivity while ensuring the safety and well-being of their employees. ; ; Business Continuity Planning: ; ; We assist organizations in developing and implementing robust business continuity plans to mitigate disruptions caused by the pandemic. Our services include data backup and recovery solutions, disaster recovery planning, and resilience testing to ensure operational continuity in the face of unforeseen events. ; ; Digital Transformation Acceleration: ; ; VE3 accelerates digital transformation initiatives to help organizations adapt to the new normal. By modernizing legacy systems, implementing cloud-based technologies, and digitizing processes, we enable businesses to optimize efficiency, improve agility, and remain competitive in a rapidly evolving landscape. ; ; Healthcare Support Solutions: ; ; We provide specialized healthcare support solutions to assist frontline workers and healthcare organizations in responding to the COVID-19 crisis. This includes telemedicine platforms, patient management systems, and data analytics tools to enhance patient care, streamline operations, and support decision-making processes. ; ; Economic Stimulus through Innovation: ; ; VE3 fosters innovation and entrepreneurship to stimulate economic recovery in the aftermath of the pandemic. Through our G-Cloud services, we support startups, small businesses, and enterprises in developing and deploying innovative solutions that address emerging challenges, create new opportunities, and drive economic growth.

  Tackling economic inequality

  We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality: ; ; Access to Affordable Technology: ; ; We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy. ; ; Skills Development and Training: ; ; VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects. ; ; Support for Minority-Owned Businesses: ; ; We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities. ; ; Digital Inclusion Initiatives: ; ; VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity. ; ; Fair and Transparent Procurement Practices: ; ; We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

  Equal opportunity

  We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality: ; ; Access to Affordable Technology: ; ; We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy. ; ; Skills Development and Training: ; ; VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects. ; ; Support for Minority-Owned Businesses: ; ; We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities. ; ; Digital Inclusion Initiatives: ; ; VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity. ; ; Fair and Transparent Procurement Practices: ; ; We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

  Wellbeing

  Environmental Sustainability: ; ; We are committed to environmental sustainability as a core component of wellbeing. By prioritizing eco-friendly practices, resource conservation, and carbon reduction efforts in our operations and services, we contribute to creating a healthier and more sustainable environment. We prioritize the wellbeing of individuals and communities in all aspects of our G-Cloud service provision. Here's how our services contribute to enhancing wellbeing: ; ; User-Centric Design: ; ; VE3 designs our G-Cloud services with a user-centric approach, prioritizing usability, accessibility, and intuitive design. By focusing on the needs and preferences of users, we create digital experiences that enhance overall wellbeing by reducing frustration, stress, and cognitive load. ; ; Health and Safety Protocols: ; ; We implement robust health and safety protocols to protect the wellbeing of employees, clients, and partners. This includes adherence to strict security standards, data privacy regulations, and compliance with industry best practices to ensure the safety and integrity of our digital infrastructure and services. ; ; Promotion of Work-Life Balance: ; ; VE3 recognizes the importance of work-life balance in maintaining overall wellbeing. Through our G-Cloud services, we enable remote work, flexible scheduling, and collaboration tools that empower individuals to achieve a healthy balance between their professional and personal lives, leading to greater job satisfaction and wellbeing. ; ; Mental Health Support: ; ; We prioritize mental health support for our employees and clients by offering resources, programs, and initiatives aimed at promoting mental wellbeing. This includes access to counseling services, mindfulness training, stress management workshops, and employee assistance programs designed to support individuals in times of need. ; ; Community Engagement and Social Impact: ; ; VE3 actively engages with communities to address social determinants of health and promote holistic wellbeing. Through partnerships, philanthropic initiatives, and volunteer efforts, we support local organizations and projects focused on improving access to healthcare, education, housing, and other essential services that contribute to overall community wellbeing.

Pricing

• Price: £175 to £850 a unit
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at prime@ve3.global. Tell them what format you need. It will help if you say what assistive technology you use.