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Phoenix Software Ltd

Palo Alto Prisma SaaS

The appeal of SaaS applications, such as Office 365, GSuite is growing; but so are the hidden threats in SaaS offerings: costly data-leaks, regulatory noncompliance, malware propagation, etc. The Prisma SaaS service complements your existing security tools and delivers data-classification, data-leakage prevention, and threat detection, helping you secure SaaS applications.

Features

  • SaaS platform and application security
  • Risk Discovery and Deep Visibility into assets, users and threats
  • Granular policy-based security on data, users and applications
  • Data Leak Prevention and Compliance enablement
  • Heuristics-based user behaviour analysis
  • Advanced Threat Prevention – block known and previously unknown malware
  • Automatic classification of PII, Financial and sensitive documents
  • Visibility and control over unsanctioned file sharing and Exchange rules
  • Detailed visualisation and reporting of incidents and risks
  • unknown, unmanaged risks on your cloud attack surface.

Benefits

  • Cloud-Delivered Security: 99.99% uptime, self-updating and hassle-free
  • Block known-malware, dynamically identify and block previously unknown malware
  • Automatic remediation of security incidents and risks
  • Agentless: Prisma SaaS utilises API’s of connected apps for control
  • Start Small: Options start from as small as 250 users
  • Integrated: Support the most common SaaS applications
  • Safely enable usage of SaaS environments even for sensitive data
  • Prevent the most common type of data leakage: misconfiguration/misuse
  • Visibility: See at a glance all assets, resources and files
  • Enable access and security for unmanaged non-corporate devices

Pricing

£48 a unit

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccs@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 2 8 6 1 8 8 0 5 6 6 7 9 3 6

Contact

Phoenix Software Ltd Jonny Scott
Telephone: 01904 562200
Email: ccs@phoenixs.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Prisma Access, Strata NGFW
Cloud deployment model
Private cloud
Service constraints
25 external SaaS services are currently supported, full details are at https://docs.paloaltonetworks.com/saas-security/saas-security-admin/saas-security-api/get-started-with-saas-security-api/support-on-saas-security-api/supported-saas-applications
System requirements
Supported browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
24x7x365 Support
Priority 1 (Critical) - < 1 Hour
Priority 2 (High) - 2 Hours
Priority 3 (Medium) - 4 Hours
Priority 4 (Low) - 8 Business Hours
Support Service Level Agreements (SLA) are identical for Monday to Friday and Weekends/Public Holidays.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Onsite support
Support levels
All products come with a standard support offering included which entitles the customer to 24x7x365 email, telephone and web support.
A dedicated ""Resident Engineer"" is available as an additional purchase at $435,000 USD (List Price)
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Publicly accessible user-documentation which details everything from initial setup through to ongoing maintenance & usage and how to use the API.
Professional Services are also available in the form of ""Quickstart"" packages to rapidly onboard organisations.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Cloud data that Palo Alto Networks hold on an organisation/tenant can be exported and deleted by contacting Palo Alto Networks support. If no contact is made data will automatically be purged after 90 days post cessation of the contract(s).
End-of-contract process
At the end of the contract, if the organisation chooses not to renew and continue with the service all data pertaining to the organisation is deleted. If the organisation chooses to renew then the service continues as normal. 90-days prior to the contract expiration date an initial reminder email is sent, followed up by gradually increasing reminders until the date of expiration.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
No
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
Yes
What users can and can't do using the API
API users can Access log files, perform Incident management, and perform Quarantine management via the API.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Users can choose what third party SaaS applications are to be monitored, what alerts they are shown, and which of the available third party integrations are to be used

Scaling

Independence of resources
Palo Alto Networks through an automated process is constantly evaluating and monitoring the load placed upon the application. Each customers instance is unique so there is no risk of shared resources being fully utilised by another organisation. As load increases the service will automatically bring online additional compute resources to accommodate the additional load.

Analytics

Service usage metrics
Yes
Metrics types
N/A
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Palo Alto

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach
Service are supplied from Google and Amazon Data centers (further information to follow)
Google Security statement
https://cloud.google.com/security/overview/
https://cloud.google.com/security/

AWS Security Statement
https://aws.amazon.com/compliance/data-center/controls/
https://d1.awsstatic.com/whitepapers/aws-security-whitepaper
https://aws.amazon.com/compliance/data-center/data-centers/

All logs are stored in the Cortex data lake, user activity is monitored and stored in the Cortex data lake for the agreed retention period.
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data from the solution can be exported in CSV format
Data export formats
CSV
Data import formats
Other
Other data import formats
N/A

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Palo Alto Networks commits to using commercially reasonable efforts to make the Prisma SaaS cloud service available 24 hours a day, 7 days a week (excluding downtime resulting from any planned outage wherein Palo Alto Networks had provided prior notice or any emergency outage making it impracticable for Palo Alto Networks to issue advance notice). Palo Alto Networks commits to achieving uptime availability of 99.9 percent, measured over the calendar month.
Approach to resilience
Palo Alto Networks delivers the Prisma SaaS service utilising public cloud providers Amazon Web Services and Google Compute Platform. Within each of these providers the use of “availability zones” (AZ) to ensure geo and service redundancy and resiliency within a region (e.g. United Kingdom) and at a regional level with traffic being able to be steered to another region/availability zone/location should an incident occur.
Outage reporting
A public dashboard available at status.paloaltonetworks.com and via email alerting

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
  • Other
Other user authentication
Users authenticate to the service at organisation.aperture.paloaltonetworks.com or apps.paloaltonetworks.com using a username and password combination and multifactor authentication (if configured). API access is controlled via key/token system.
Access restrictions in management interfaces and support channels
Restrictions can be implemented by restricting IP addresses able to access the management interface(s). In addition a role-based access control (RBAC) system is in place to further restrict users to user definable configuration views and modes.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password
  • Other
Description of management access authentication
Users authenticate to the service at organisation.aperture.paloaltonetworks.com or apps.paloaltonetworks.com using a username and password combination and multifactor authentication (if configured). API access is controlled via key/token system.

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
PECB MS
ISO/IEC 27001 accreditation date
06/07/2020
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
Available on request
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
N/A
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
  • A list of product certifications can be found here:
  • https://www.paloaltonetworks.com/legal-notices/trust-center/technical-certifications#
  • These include SOC2, Fedramp,
  • Common Criteria, FIPS 140-2 and NCSC Foundation Grade Certification.

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Palo Alto Networks has a formal Enterprise Risk Management program, which includes the performance of an annual risk assessment, with periodic updates, as applicable, to identify and assess key risks and their mitigation approaches. The scope of the program encompasses information security risks and product risks. Our security program consists of a risk-based approach that includes administrative, technical and physical safeguards reasonably designed to protect the confidentiality, integrity and availability of customer data. Palo Alto Network's information security program is aligned to ISO 27001/2, and includes key controls from HIPAA, PCI and SOC2.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Both Palo Alto Networks and the end-user organisation are in full control of their relevant and respective change control processes.
Additional details are available upon request.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Applications and software that collect, transmit or display, or process End User Data, Palo Alto Networks conducts an application security assessment review to identify common security vulnerabilities as identified by industry recognized organizations annually or for all major releases, whichever occurs first. The scope of the security assessment will primarily focus on application security, including, but not limited to, a penetration test of the application, as well as a code review.

Palo Alto Networks utilizes a qualified third party to conduct the application security assessments. Palo Alto Networks may conduct the security assessment review directly, following industry standard best practices.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Applications and software that collect, transmit or display, or process End User Data, Palo Alto Networks conducts an application security assessment review to identify common security vulnerabilities as identified by industry recognized organizations annually or for all major releases, whichever occurs first. The scope of the security assessment will primarily focus on application security, including, but not limited to, a penetration test of the application, as well as a code review.

Palo Alto Networks utilizes a qualified third party to conduct the application security assessments. Palo Alto Networks may conduct the security assessment review directly, following industry standard best practices.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
This information is available upon request

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Fighting climate change
Effective stewardship of the environment with activities that deliver additional environmental benefits in the performance of the contract including working towards net zero greenhouse gas emissions.
We can support customers environmental goals by providing annual carbon emissions on contract and reduction plans.

We will run free of charge sustainability infrastructure reviews for customers to understand how they can reduce carbon emissions of their IT services.

We are working towards 2040 Net-Zero GreenHouseGas emissions.
Since 2021 we have been Carbon Neutral with Gold Standard Certified carbon credits - partner Ecologi.
By 2026 we aimed to reduce Scope 1 and 2 emissions by 50% from a 20/21 baseline year and which we have now achieved.
By 2030 we aim to reduce all of our emissions (including Scope 3) by 50% this is from a 22/23 baseline year.

Achievement of 2030 50% reduction targets (based on last FY) would mean a minimum carbon reduction of 142tCO2e per year for the public sector.

We record and monitor our usage/ conversion to carbon emissions monthly and progress is published annually on the website in accordance with PPN06/21 and SECR guidelines. We are ISO14001 certified, and our targets are currently being verified by SBTi.

Overall, the business:
-Generates solar energy (85%) with REGO renewable purchased energy.
-Zero waste to landfill waste management
-Minimises travel emissions by 60%
-Uses water wisely – reduced by 15%

Influence staff, suppliers, customers and communities through the delivery of the contract to support environmental protection and improvement.

We work hard to influence others and change behaviours to help fight climate change.

Workforce:
-Sustainability inductions
-Sustainability training
-Staff campaigns
-Volunteering opportunities
-Family woodland tree planting

Suppliers:
-Supply-chain reviews
-Sustainability training
-Blogs/ media content
-Sustainability training

Customers:
-Sustainability Infrastructure Review
-Hardware Carbon-Assessments
-Circular-Economy support
-Sustainability training

Covid-19 recovery

COVID-19
Help local communities to manage and recover from the impact of COVID-19 with activities in the delivery of the contract which:
Create employment, re-training and other return to work opportunities for those left unemployed by COVID-19, particularly new opportunities in high growth sectors.
- Phoenix Employability Outreach Programme - Unique access to Microsoft Career Essentials programme
Support organisations and businesses to manage and recover from the impacts of COVID-19, including where new ways of working are needed to deliver services.
-Phoenix Small Business Digital Skills Outreach programme – webinars supporting cyber security, accessibility and licensing.
-Phoenix VCSE Digital Skills Outreach Programme – webinars supporting cyber security, accessibility and licensing.
Support the physical and mental health of people affected by COVID-19, including reducing the demand on health and care services.
-Phoenix Digital Skills Outreach Programme – Supporting people to access services services online e.g NHS app and Banking apps.
Examples of our working with London and Quadrant Housing Association to deliver befriending calls for tenants who were lonely and isolated as a result of Covid19.
We have also worked with Liverpool City Council to promote employability courses to those left unemployed by Covid-19 and who are now in employment.
We provided free of charge IT service desk to 15 charities during the pandemic and have worked closely with them to support them with returning to full operation again.

Tackling economic inequality

Tackling economic inequality
Create new businesses, new jobs and new skills with activities that, in the delivery of the contract:
Create opportunities for entrepreneurship and help new, small organisations to grow, supporting economic growth and business creation.
-60% of our supply chain are SME’s
-We are signatories and adhere to the Prompt Payment Code
-Host Dragons Den SME supply chain sessions for new suppliers to showcase their services for our customers.
Create employment opportunities particularly for those who face barriers to employment and/or who are located in deprived areas.
- The Phoenix Employability Outreach Programme provide unique access to Microsoft Career Essentials digital literacy programme, career talks and employability advice.
Create employment and training opportunities, particularly for people in industries with known skills shortages or in high growth sectors.
-Graduate work placements
-Phoenix Employability Outreach Programme - Unique access to Microsoft Career Essentials programme for certifications to skill up for roles in the IT sector.
-We work with our supply-chain to create job roles with shared apprenticeship heads and promotion to permanent employment.
Support educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications.
-Apprenticeships whereby we aim for c.10 graduating apprentices and all are moved into permanent employment with Phoenix.
-Skills City Bootcamp where we deliver career talks and provide projects to 19+ year olds seeking to upskill for employment in the technology sector.
Influence staff, suppliers, customers and communities through the delivery of the contract to support employment and skills opportunities in high growth sectors.
-Our programmes are delivered in partnership with our customers, supply chain and workforce, including Career talks, mentoring and IT challenge activities.

Equal opportunity

Equal opportunity
Reduce the disability employment gap with activities that:
Demonstrate action to increase the representation of disabled people in the contract workforce.
-We are certified Disability Confident Employers (level 2).
-We provide Digital Accessibility training for all staff so we can communicate with each other and our customers in an inclusive manner.
-We are exploring the use of the Voluntary Reporting Framework for understanding the disability makeup of the workforce.
Tackling workforce inequalities with activities that demonstrate action to identify and tackle inequality in employment, skills and pay in the contract workforce.
- We focus on ensuring an inclusive and unbiased recruitment strategy, with unconscious-bias training, blind recruitment processes, and reviewing language and placement of advertisements.

-All staff trained receive mandatory EDI training annually.

Various initiatives include
-Signatories of the Race at Work Charter,
-Disability Confident Committed Employer
-Signatories of the Armed Forces Covenant
-Gender-Neutral toilets
-Prayer room
-Milk-pumping room
-Sponsor York Pride
-We have specific policies for Menopause, and LGBTQ+.
-We have established an Accessibility-Centre-of-Excellence to display the latest technology
-We monitor our workforce statistics and report on them:
Gender 65% male /35% female (industry-average 20%)
Ethnicity 5.6% (local-area 3.9%)
Staff turnover 12.3% (industry-average 13.2%)
Using the Voluntary Reporting Framework, we are working on what and how we can report metrics around disabled people in the workforce, including those with hidden disabilities.

We have been recertified as a Great Place to Work™ and UK's Best Workplaces™ for Women.

Wellbeing

Wellbeing
The mental health and well-being (MHWB) of our staff is of the utmost importance to us and our MHWB Policy aims to provide a working environment that promotes and supports the MHWB of all employees.
Activities that demonstrate action to support the health and wellbeing, including physical and mental health, in the contract workforce at Phoenix include:
-We utilise different resources not least those from Mental Health at Work Commitment, NHS Every Mind Matters, and the MIND employer toolkit to improve our employee MHWB programme.
-All our staff heavily discounted private health insurance includes mental wellness. Plan members access a range of health treatments including face to face counselling and cognitive behaviour therapy.
-Phoenix invests in the St Johns Ambulance Mental Health First Aid training course to ensure we have MH first aiders in the business and the skills to address MH in the workplace.
-The new challenges the pandemic has raised, on our employee’s MHWB, has led to the creation of a staff network group who meet monthly, to ensure that all we do and say truly covers all aspects of MHWB.
-All employees are given a monthly wellbeing hour to take for their own personal time and are also supported with monthly tea and toast sessions discussing and normalising MHWB topics.

We influence staff, suppliers, customers and communities through the delivery of the contract to support health and wellbeing, including physical and mental health.
-We provide Digital Accessibility training for all staff so we can communicate with each other and our customers in an inclusive manner.
-We have established an Accessibility-Centre-of-Excellence to display the latest technology to the workforce, supply chain and our customers
-We deliver digital accessibility training to customers
-We are sponsors of the Neurodiversity Awards

Pricing

Price
£48 a unit
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccs@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.