Managed WAN & Security Services
Convergence Group delivers a comprehensive Managed WAN and Security service addressing all connectivity requirements. The service includes Direct Internet Access, Private WAN, SD-WAN, centralised or local next-generation firewall security, and secure remote access, with optional add-ons for data centre and cloud connectivity, PSN, HSCN and voice services.
Features
- Fully managed WAN and Security services
- Designed to meet UK government PSN and HSCN standards
- 24x7x365, UK Based, SC Cleared Service Desk
- Resilient, high-availability network architecture
- Modular Service Options and Flexible Commercial Models
- Self Service Capabilities
- Secure by Design Solutions
- Quality of Service (QoS)
- Performance Monitoring and Reporting
- Direct Internet Access, Private WAN and SD WAN
Benefits
- Scales easily to meet changing organisational needs
- Supports compliance with UK public sector connectivity requirements
- Improves security across users, sites and applications
- Increases network resilience and service availability
- Reduces internal operational and management overhead
- Simplifies supplier management with a single service provider
- Enhances application performance and user experience
- Enables secure remote and hybrid working
- Provides faster fault detection and resolution
- Delivers assurance through security-cleared service delivery
Pricing
Service documents
Request an accessible format
Framework
G-Cloud 15
Service ID
4 2 8 9 8 4 3 9 3 6 6 2 3 4 8
Contact
CONVERGENCE (GROUP NETWORKS) LIMITED
Sales Team
Telephone: 0845 270 2709
Email: sales@convergencegroup.co.uk
About your service
- Service categories
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Cloud Support Services
Security Services
- Security strategy
- Security risk management
- Security design
- Security incident management
- Security audit services
- Other
Service scope
- Service constraints
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Connectivity is dependent on site survey, network availability and third-party carrier coverage.
PSN and HSCN services are subject to relevant authority approvals and customer eligibility.
Service levels apply only where supported access circuits and equipment are in place.
Customer premises must meet minimum technical and environmental requirements.
Changes outside standard service scope may be chargeable and subject to approval.
Planned maintenance may result in temporary service interruption.
Third-party services and networks are outside direct control and may affect service delivery.
Customer cooperation is required for fault resolution and service changes.
Certain advanced features may require additional licences or service options.
User support
- Email or online ticketing support
- Yes
- Support response times
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Response times on tickets created via telephone, email or the customer self-service portal:
P1 – Critical Impact - 15 Minutes
P2 – Major Impact - 30 Minutes
P3 – Minor Impact - 1 Hour - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
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Convergence Group offers three managed service tiers designed to provide flexibility based on customer operational and support requirements. Each tier defines the level of management, monitoring, and change activity (MACs) supported.
Unmanaged Service
Provides basic connectivity with minimal management. Customers retain full responsibility for configuration, monitoring, and change activity.
What’s included:
- Provision of network connectivity
- Fault reporting via Service Desk
- Supplier coordination for circuit-related incidents
Best for: Customers with in-house network expertise requiring connectivity only
Circuit Managed Service:
Provides managed connectivity with operational support focused on circuit-level services and limited device management.
What’s included:
- 24x7x365 monitoring of circuits
- Incident management and fault resolution
- Limited configuration changes related to connectivity
- Coordination with access providers
Best for: Customers needing managed connectivity without full network outsourcing
Enterprise Managed Service:
A fully managed WAN and network service providing proactive monitoring, change management, and security oversight.
What’s included
- End-to-end WAN and network device management
- 24x7x365 proactive monitoring and alerting
- Full MAC support aligned to service scope
- Patch and vulnerability management
- Incident, problem, and change management
- Service reporting and governance
Best for: Customers seeking a fully outsourced network management service
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Network architect | £1,095.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Delivery manager | £1,095.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- Thursday 28 August 2025
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- BSI
- ISO 9001 accreditation date
- Monday 16 February 2026
- What the ISO 9001 doesn’t cover
- N/A
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 0264ae2e-998e-4045-b7be-f8e464f00baf
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Activities to cascade good practice on fair working conditions throughout the supply chain
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
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Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
- Introducing transparency to pay and reward processes
- Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
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Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
- Actions to invest in the physical and mental health and wellbeing of the contract workforce
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