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LIGHTFOOT SOLUTIONS GROUP LIMITED

signalsfromnoise Statistical Process Control Predictive Analytics Business Intelligence Platform

signalsfromnoise; time series SPC Platform for live predictive analytics to identify drivers of unwarranted variation, monitor change and support collaborative operational delivery focused on engaging clinicians. Includes drilldown and patient flow visualisation dashboards that supports population analytics, elective recovery planning, intervention and opportunity modelling in healthcare data across complex datasets.

Features

  • Descriptive, predictive and prescriptive analytics based on SPC techniques.
  • Demand and Capacity planning analytics with cyclic and seasonal trending.
  • Population based planning & forecasting for capacity assessment.
  • Initiative and intervention management with near real time feedback.
  • Quality & safety frameworks with smoke alarms on any indicator.
  • Linking health and social care data to visualize system flows.
  • Over 200 out of the box measures that are customisable.
  • Realtime analysis at any organisational level without predefined reports.
  • Dynamic elective recovery planning.
  • Resource Planning and Optimisation to manage Demand, Capacity, Patient Flow

Benefits

  • Exploration of large, complex data sets by non–skilled users.
  • Intervention and opportunity modelling to quantify improvement opportunities.
  • Visualise unwarranted variation to identify drivers of costs, poor performance.
  • Immediate statistical feedback from operational data for continuous service improvement.
  • Reduced dependency on database query skills to unlock your data.
  • Data for clinical staff to support evidence-based decision making.
  • Population based forecasting to highlight emerging trends in demand.
  • Early warnings signals highlight change in activity or performance.
  • Immediate drilldown to identify root cause from early warning signals.
  • Scalable platform to embed continuous service improvement across an organisation.

Pricing

£98,208 a licence a year

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Michael.Gumley@lightfootsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 2 9 1 2 2 2 2 6 3 0 3 7 3 6

Contact

LIGHTFOOT SOLUTIONS GROUP LIMITED Michael Gumley
Telephone: 01344350400
Email: Michael.Gumley@lightfootsolutions.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
No constraints.
System requirements
A HTML 5 compliant browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
4 hours for priority 1 Monday - Friday
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
The customer’s point of contact will be a named client relationship manager. We offer a product support package included in the overall pricing described below;
Telephone or email support - we will respond to all critical faults during the day and within 24 hours following a non-critical fault.
Process - the support process is initiated by a written notification of the fault or issue to our help desk. Issues may be raised by agreed primary contacts that have completed product training. A case number is assigned and prioritised according to the fault category. Following the initial response customers will be updated with the resolution or workaround if available. Service level targets will apply to fault raised through the formal process with a case number assigned.
Reporting- periodic reports (monthly) can be sent to the customer showing the caseload and associated activity.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We categorise users at three levels of competency, and training is available for all levels as either on-site or on-line training packages. We will agree an appropriate package with clients prior to any commencement of service.
Training packages for users will be included in the pricing.
The platform also includes a comprehensive help system with supporting videos.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Extract will be via a request to the help desk.
End-of-contract process
At the end of the agreed term contract the license for the product expires. All data is deleted - data can be returned to the client on request

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
There is no difference between our mobile and desktop service. The Viewers we create have been designed to work with touch devices such as phones and tablets
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
The main service is accessed via a HTML 5.0 compatible browser over https/SSL. The service has a HTML 5.0 compliant graphical user interface. A second application requires the installation of a local desk top application containing GUI.
Accessibility standards
None or don’t know
Description of accessibility
Where possible the service conforms to WCAG 2.1A, however the core of the system is SPC charts which are created dynamically. It is therefore not feasible to provide text alternatives.
Online help and training videos are WCAG 2.1A Compliant.
Accessibility testing
We have not carried out any interface testing with users of assistive technology.
API
Yes
What users can and can't do using the API
The API is a Web Services API which allows the automated running of charts and retrieval of chart point data.
The API does not support administrative functions or maintenance of configuration data
API documentation
No
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
There are a number of user configurable elements to allow customisation. The sfn Viewer is highly customisable, depending on a user’s role. Users with the necessary admin rights can construct entire Viewer models from scratch; users whose roles assigns fewer privileges may be allowed to edit text and documents in the Viewer. All users can specify a personal home screen Viewer.

Scaling

Independence of resources
We have capacity planning in place to ensure demand does not effect other users.

Analytics

Service usage metrics
Yes
Metrics types
Within the core sfn analytics the client has the ability to create a dashboard to monitor who is accessing the system. These metrics are configurable to the requirements of clients, and are available (for example and not restricted to) to monitor the following :
Login by User (Username / User type / User role)
Login Duration (login to logout)
Navigation – what models / suites have been viewed / used
By device (Mobile app / web-Viewer /Analytical Client)
A time-series view with trending for log-in behaviour.
Externally Monitored Service Availability and Response Times
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Through a request to the help desk.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
Encryption using AES 256 bit encryption and Winzip
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
The application serves data over SSL/TLS. Data and databases are hosted on separate VLANs from general user activity.

Availability and resilience

Guaranteed availability
99.99% reliability during UK office hours.
Approach to resilience
We use a minimum of 3 node clusters with N+1 redundancy/capacity. SANS are EMC with no single point of failure. We have A/B power and internet feeds to servers. Network and firewall stacks have no single point of failure. Backups are via VEEAM availability Suite. Monitoring is using Solar Winds Server and Application Monitor and Solar Winds Database Performance Monitor.
Outage reporting
Internal logs are kept and any outages are communicated directly with our clients via our helpdesk.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Security is role based
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Certified Quality Systems Ltd (CQS)
ISO/IEC 27001 accreditation date
Originally June 2009 with annual surveillance visits
What the ISO/IEC 27001 doesn’t cover
ISO27001 covers all services provided by the group
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
NHS Data Security Protection Tool Kit (NHSDSP Toolkit)

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Information security and governance is overseen by the Information Security Management (ISMS) team who meet monthly. The meeting is chaired by the Data Protection Officer.

Lightfoot have an ISMS compliant with ISO27001. Information security policies are included in the staff handbook.

Lightfoot are compliant with the NHS Data Security and Protection Toolkit and Cyber Essentials Plus.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Our change management process is controlled under our ISO27001 compliant ISMS. This includes two stage sign off of changes prior to promotion to the production or live environment.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Lightfoot have an aggressive patching program. We have also implemented the guidance under Cyber Secure Essentials Plus. We use Nessus Vulnerability Scanner for penetration testing and tennable i.o for monitoring of patch compliance.
Lightfoot have implemented Microsoft Advanced Threat Analytics on endpoints.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Protective monitoring is achieved using Tennable.io Vulnerability Scanner, Microsoft Advanced Threat Analytics and Trellix Endpoint Protection. Discovered vulnerabilities are reviewed twice weekly.
Incident management type
Supplier-defined controls
Incident management approach
Lightfoot incident management process is defined under our ISO27001 compliant ISMS. These include business as usual incident management and information security incidents and breaches. A separate business continuity plan covers major incidents.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Covid-19 recovery
  • Wellbeing

Covid-19 recovery

Social Values are becoming an integral part of our business, and is embedded, where possible into our system, policies, and processes. As the current focus of COVID-19 shifts towards a new way of working to enable recovery, Lightfoot Solutions can offer support through our processes and platform to focus on Backlog Recovery, Dynamic Planning and Strategic Improvement to help advance patients’ outcomes. We use predictive analytics, using patient flow dashboards to detect variation and bottlenecks in the system potentially caused by the pandemic. Using analytical technology and SPC methodology with the data provided enables accurate modelling and provides a collaborative working approach from primary, secondary, and social providers to support the recovery from COVID-19 and plan for the future. Our work can support not only the here and now in the reality of COVID-19 and its impact on the providers of healthcare, but also support the recovery plan and embedding a new way of working to deliver service to the wider communities. We achieve this by helping to empower clinical, operations, strategic and resource allocations on decision making to identify opportunities for earlier interventions. Supporting the delivery of these services can mitigate the clinical risk of the current backlog as a result of the pandemic experienced by healthcare providers and embed the ideology of dynamic planning and resource allocation. This comprehensive support system is crucial for navigating the present impacts of COVID-19 while laying a robust foundation for future healthcare delivery.

Wellbeing

We are committed to enhancing the well-being of communities through health impact strategies that are resource-efficient and sustainable. Our ethos embodies a dual focus: to improve health and well-being and assist the recovery post the pandemic. Our approach centres on creating value that transcends individual patient care, extending to health providers and broader society.

Our deployment of exploratory advanced analytics is at the heart of our innovation. These methodologies allow us to not only track health outcomes but also to predict and enhance them without necessitating additional resources. This is particularly valuable in a post-pandemic world where resources are stretched, and there is a greater need to do more with less.

Our impact extends through the local health economy, creating a ripple effect that benefits related health industries. As we alleviate the burden on secondary and tertiary care facilities, we simultaneously elevate the value and capacity of minor injury units, health centres, and third-sector providers. This integrated approach facilitates a more robust, resilient health care system, which is better equipped to respond to the needs of communities.

An example is the development of care pathways for chronic respiratory conditions, optimising the coordination between ambulance services, primary care, and acute care. These interventions improve patient outcomes and leads to a reduction in environmental health burdens. Fewer hospital admissions can lead to reduced healthcare-associated infections, lower energy consumption, and fewer emissions from transport services—all contributing to a healthier environment.

The social value of well-being we champion is not just about direct healthcare improvements; it's also about fostering an environment where the health sector contributes positively to the broader ecological and social fabric of the community. Our initiatives aim to promote a sustainable healthcare system that supports the flourishing of individuals and the environment in which they live.

Pricing

Price
£98,208 a licence a year
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Michael.Gumley@lightfootsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.