BLUE PRISM LIMITED

SS&C Blue Prism Robotic Process Automation (RPA) & Intelligent Automation (IA) Professional Services

Expert professional services that support clients in getting the best out of their Intelligent Automation platform. From planning and implementation of
Blue Prism services, through technical configuration of the software, to the setup and running of an automation practice. These services maximise return on investment and drive automation at scale.

Features

• Plan, design, and assure solution architecture
• Platform implementation, deployment, configuration, and upgrade
• Product and infrastructure optimisation; review, report, and remediation
• Automation lifecycle services: discovery, assessment, design, build, test
• Setup and initiation of automation centres of excellence
• Establishing and managing an operations model for automation (ROM)
• Automation best practice, governance, and control
• Design authority: Long-term support for automation operation
• Training, upskilling, coaching and mentoring
• Automation strategy: Building a sustainable and scalable model for automation

Benefits

• Reduce speed to value and generate quicker return on investment
• Maximise platform speed, responsiveness, and uptime
• Automation self-sufficiency; reduce reliance on consultancy partners
• Reduce cost of operations and drive greater benefits
• Shorter automation cycle time
• Maximise utilisation and deliver more with fewer licenses
• Increase operational efficiency and create stronger links to the business
• Introduce additional intelligent automation capabilities
• Develop sustainable plans for growth and scale
• Transform the business through automation

£1,200 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.lockett@sscinc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

429165895499763

Contact

Mark Lockett
07917 588254
mark.lockett@sscinc.com

Planning

• Planning service: Yes
• How the planning service works: From the outset of your decision to implement a cloud-based intelligent automation platform, we will work with you to design a platform that meets your current and future needs whether using the SS&C Blue Prism Cloud managed service or an established hyperscaler. ; ; Our expert consultants will work to understand your technical, operational, and security constraints; collaborating with you to deliver an architecture that is optimised for growth.; ; They will assist in planning the implementation to align with your timescales, mapping out a path to full operational effectiveness.; ; They will provide advice on platform build and work with you to agree the right blend of direct implementation services and coaching and support, demonstrating how your team can upskill as part of the project where this is relevant.; ; As pat of the planning exercise the team will also provide you with the information you need to effectively engage with business sponsors, assessing candidate automations and building business cases that demonstrate benefits of the solution up front to maximise uptake.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • SS&C Blue Prism Enterprise and the wider Blue Prism portfolio
  • SS&C Blue Prism Cloud

Training

• Training service provided: Yes
• How the training service works: SS&C Blue Prism provides a range of training and enablement services that support users in working with the entire SS&C Blue Prism solution portfolio. ; ; Services span all levels of knowledge from engagements designed to work with users who have just started working with the platform to mentoring support for expert users.
• Training is tied to specific services: Yes
• Services the training service works with:
  • SS&C Blue Prism Enterprise and the wider Blue Prism portfolio
  • SS&C Blue Prism Cloud

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: For customers already utilising SS&C Blue Prism Enterprise on premises, our team of highly experienced consultants will assist in the migration to the SS&C Blue Prism Cloud managed service, or any other cloud platform.; ; The team will assure your existing implementation, identifying and, where relevant, remediating any potential issues before migration execution.; ; They will support you in designing your target environment, ensuring that it delivers both performance and scalability, before working with you to map out a migration plan that reduces operational risk.; ; The consultants will support the creation of a regression testing approach for your existing automations, mitigating risk whilst reducing the overall time and cost of the exercise.; ; As you begin the migration processes, the consultants will provide hands-on support for the implementation and configuration of the new cloud platform and the migration of SS&C Blue Prism assets. They will then provide hypercare services that offer a safety net for the automation team in the first few weeks of service.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • SS&C Blue Prism Enterprise and the wider Blue Prism portfolio
  • SS&C Blue Prism Cloud
  • SS&C Blue Prism Next Generation

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Getting maximum return on investment from the SS&C Blue Prism platform is dependent on both the software and the automations it runs being optimally configured. SS&C Blue Prism offers professional services that are designed to assess and optimise both tiers of your SS&C Blue Prism implementation.; ; Expert consultants will assess your SS&C Blue Prism implementation, including the SQL database from the infrastructure up, reviewing configuration, platform design, and implementation, right up to the way that resources are being managed within the solution. They will then deliver a comprehensive report on status before undertaking remediation work as agreed.; ; The team can also review the quality of your SS&C Blue Prism automations, identifying how they can be made to deliver work as efficiently and stably as possible. They will provide a detailed report on their findings, before performing configuration improvement activities if requested. ; ; SS&C Blue Prism also offers enablement services that upskill users in design and maintenance best practice, reducing the potential for future configuration issues and maximising the benefit derived from the solution.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Blue Prism offers multiple levels of support for your Intelligent Automation portfolio, allowing you to select the service tier that best meets your operational needs.

Service scope

• Service constraints: SS&C Blue Prism's consultancy services extend to the boundaries of a client's SS&C Blue Prism implementation. Our expert consultants will advise on all aspects of the configuration and use of the product, including support for integrating or interacting with third-party solutions. This support extends to the boundary of the SS&C Blue Prism platform and the team is unable to provide advice or insight on third-party products or services themselves, even where these are connected to the SS&C Blue Prism implementation.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority 1 Response within one hour. Blue Prism will use Continuous Effort, within Service Hours, to resolve the Fault within 12 Service Hours. Priority 2 Response within four hours. Fault resolved by the end of the following three Business Days. Priority 3 Response within one Business Day. Bug fix scheduled for the next available release. Priority 4 Blue Prism shall consider such issues or requests in the light of other Customer requirements and will advise what action will be taken to address the issue.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: SS&C Blue Prism customers are supported by all in-house resources. There are two different levels of support for our Software – Production Support and Business Critical Support. Pricing for each is available in the Pricing Document. Production Support: All customers have access to our full database of online troubleshooting and training resources and can open cases using the customer web portal. It includes authorisation for up to 10 contacts to open support tickets and guaranteed email support during normal business hours for the country of purchase. For urgent issues (P1), our support staff will respond within one hour. You will also receive access to our online support resources and community forums. Business Critical Support: This is designed to meet the needs of customers who have deployed mission-critical automations, guaranteeing 24x7 support and availability and prompt response time and resolutions. In addition to quarterly meetings and regular reviews of support cases, you will benefit from a designated support team who will be familiar with the specifics of your deployment and can quickly provide customised support to ensure that you are receiving the maximum benefit and success from your SS&C Blue Prism investment.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft: Blue Prism Cloud is presently hosted on Microsoft Azure.

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 12/07/2021
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC2 (Type II)

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Tackling economic inequality

  SS&C Blue Prism University is offered cost free to everyone, anywhere, anytime. You will receive world-class intelligent automation training and learn how to apply cutting-edge AI capabilities to automation. You'll also gain highly desirable RPA skills and the confidence to successfully deliver them. We are proud to offer free-to-access training for everyone to acquire digital skills which will help people improve their confidence to use technology for work, learning and daily life. Raising digital skills will help the UK move towards a high skill, high wage economy, benefitting individuals as well as the UK more widely, helping to tackle economic inequality.

  Equal opportunity

  SS&C Blue Prism University is offered cost free to everyone, anywhere, anytime, giving everyone the equal opportunity to gain digital skills. You will receive world-class intelligent automation training and learn how to apply cutting-edge AI capabilities to automation. You'll also gain highly desirable RPA skills and the confidence to successfully deliver them. We are proud to offer free-to-access training for everyone to acquire digital skills which will help people improve their confidence to use technology for work, learning and daily life.

  Wellbeing

  SS&C Blue Prism believes that understanding what affects our overall wellbeing as individuals, families, communities, and a nation is increasingly important for managing our social, environmental and economic value, and our overall impact as an organisation. SS&C Blue Prism software is designed with the future of work in mind and is intended to remove the monotonous and tedious tasks in people’s everyday work lives, enabling individuals to focus on higher value tasks, making their roles more rewarding and interesting and giving them back time to prioritise self-care and wellbeing.

Pricing

• Price: £1,200 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.lockett@sscinc.com. Tell them what format you need. It will help if you say what assistive technology you use.