Solventum UK

Solventum Fluency Align

Fluency Align is an AI-powered ambient clinical documentation and virtual assistant solution that automates note creation during patient visits. It captures real-time audio via mobile or ambient devices, generates accurate, compliant notes integrated into EHR workflows, reduces administrative burden, improves clinician efficiency, and supports specialty customization with responsible AI

Features

• AI-powered ambient documentation automates clinical notes during patient visits.
• Captures real-time audio via mobile app or ambient device.
• Generates accurate, compliant notes integrated seamlessly into EHR workflows.
• Supports multi-speaker diarization for complex clinical conversations and clarity.
• Customizable provider preferences for note structure, format, and detail.
• Embedded virtual assistant enables conversational EHR navigation and order entry.
• Evidence mapping links generated note content to original conversation audio.
• Cloud-based SaaS architecture ensures scalability, security, and UK compliance.
• Reduces administrative burden, improves clinician efficiency and patient focus.
• Responsible AI framework minimizes workflow disruption and operational risks.

Benefits

• Capture patient conversations automatically to create structured notes effortlessly.
• Generate accurate clinical documentation while focusing fully on patient care.
• Publish compliant notes directly into EHR workflows without manual steps.
• Quickly review and edit AI-generated notes before electronic sign-off.
• Switch seamlessly between ambient capture and real-time speech recognition modes.
• Access and manage documentation from mobile devices during ward rounds.
• Automate repetitive tasks like order entry using voice commands instantly.
• Reduce after-hours documentation by completing notes during patient visits.
• Personalize note format and structure to match clinician workflow preferences.
• Streamline multi-speaker conversations into clear, diarized transcripts for accuracy.

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mcole3@solventum.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

429249153164860

Contact

Megan Cole
+44 (0) 7385397266
mcole3@solventum.com

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Fluency Direct Speech-to-text digital dictation/voice recognition.
• Cloud deployment model: Public cloud
• Service constraints: Fluency Align operates as a cloud-based SaaS solution hosted in London, requiring periodic scheduled maintenance outside peak hours. It depends on secure internet connectivity for real-time audio streaming; offline audio is stored locally and retried later. Optimal performance in multi-speaker environments may require Solventum’s dedicated Ambient Device, while mobile capture currently supports iOS (iPhone 10+), with Android planned for Q3 2025. Integration depth varies by EHR vendor APIs, limiting some advanced features. Language support is currently English only, with Spanish and German on the roadmap for late 2025. These constraints ensure transparency for planning and deployment.
• System requirements:
  • Windows 10 or 11 operating system for desktop workflows.
  • IOS mobile device (iPhone 10+) for ambient audio capture.
  • Secure internet connectivity for real-time audio streaming to cloud.
  • Modern browser support (Microsoft Edge preferred; Chrome acceptable).
  • HL7 and FHIR interfaces for EHR integration and scheduling feeds.
  • Single Sign-On (SSO) or Active Directory authentication capability.
  • TLS 1.2 or higher encryption for all data transmissions.

User support

• Email or online ticketing support: Yes
• Support response times: Solventum provides 24/7/365 support with rapid response times based on severity. Critical issues (Severity 1) receive an initial response within 30 minutes and resolution within 4 hours. High-impact issues (Severity 2) are addressed within 4 hours during business hours, while moderate issues (Severity 3) follow standard hours (Mon–Fri, 9am–5pm). Support channels include a toll-free phone line, email, and a secure client portal for ticket tracking. Each customer is assigned a dedicated Solution Advisor for ongoing adoption, proactive monitoring, and escalation throughout the contract lifecycle, ensuring continuity and personalized
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes
• Support levels: Solventum provides tiered support aligned to issue severity, ensuring rapid response and resolution:; ; Severity 1 – Critical Impact; System down or immediate work stoppage threatening production.; Response: Within 30 minutes; Resolution: Within 4 hours (24/7 availability); ; Severity 2 – High Impact; Production impaired or time-sensitive issue affecting productivity.; Response: Within 4 hours; Resolution: Typically same day during business hours; ; Severity 3 – Moderate Impact; Important but non-critical issues.; Response: Standard business hours (Mon–Fri, 9am–5pm); ; Support Channels; ; 24/7 toll-free phone line; Email and secure client portal for ticket tracking; Dedicated Solution Advisor for adoption, proactive monitoring, and escalation throughout the contract lifecycle; ; This structure ensures customers receive fast, prioritized assistance for critical issues and ongoing personalized support for optimization.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Solventum provides a comprehensive onboarding program to help users start using Fluency Align quickly and confidently. We offer onsite training during implementation and go-live phases, including at-the-elbow support for early adopters and wider rollout. This ensures clinicians receive hands-on guidance in real clinical settings. For flexibility, we also provide online training through a “Train the Trainer” model, enabling Trust trainers to cascade knowledge internally.; To complement live sessions, Solventum delivers interactive eLearning modules, short video tutorials, and web-based user guides covering setup, workflow navigation, and best practices. These resources allow clinicians to learn at their own pace and revisit materials as needed.; Comprehensive user documentation is provided for both mobile and desktop workflows, including configuration steps, troubleshooting, and FAQs.; Beyond initial training, Solventum assigns a dedicated Solution Advisor for the life of the contract. This advisor monitors adoption, provides optimization recommendations, and acts as an escalation point for support. Combined with 24/7 helpdesk availability and proactive adoption services, this approach ensures a smooth transition, rapid uptake, and sustained success for all users.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of the contract, Solventum ensures a secure and compliant process for data extraction (if any data exists - Fluency Align is designed not to be an archive as all data is stored in EHR). All customer data—including audio files, transcripts, generated notes, and associated metadata—is stored within Solventum’s UK-based cloud infrastructure during the contract term. When the agreement concludes, users can request a full export of their data in standard, interoperable formats such as HL7 CDA, FHIR objects, or PDF, ensuring compatibility with downstream systems and EHRs.; The extraction process is managed through Solventum’s professional services team, working closely with the Trust’s IT and Information Governance teams to meet local compliance requirements. Data is transferred via secure, encrypted channels (TLS 1.2 or higher) and can be delivered through secure file transfer protocols or physical encrypted media if required.; Solventum guarantees that all retained data is purged from its systems following confirmation of successful extraction, in line with GDPR and NHS DSPT standards. ; By providing structured, standards-based outputs and a fully managed extraction workflow, Solventum ensures continuity, security, and transparency when transitioning away from the service
• End-of-contract process: When the contract ends, Solventum follows a structured offboarding process to ensure compliance and continuity. All customer data—including audio files, transcripts, generated notes, and metadata—remains securely stored in Solventum’s UK-based cloud until extraction is complete. The Trust can request a full data export in standard formats such as HL7 CDA, FHIR objects, or PDF for interoperability with EHR systems. After confirmation of successful transfer, Solventum performs secure data deletion and issues a formal certificate of destruction to meet GDPR and NHS DSPT requirements.; ; What’s Included in the Price; ; Core Software Licenses: Fluency Align, Fluency Direct, and associated modules; Cloud Hosting & Security: UK-based infrastructure, encryption, compliance; Implementation Services: Project management, configuration, and initial workflow setup; Training: Train-the-Trainer sessions, eLearning, and onboarding documentation; Support: 24/7 helpdesk, Solution Advisor, adoption monitoring throughout the contract; ; Additional Costs; ; Professional Services: Custom integrations, advanced template development, or workflow redesign; Hardware: Optional Solventum Ambient Device for multi-speaker environments; Extended Training: Beyond standard onboarding or additional onsite sessions; Future Enhancements: New features outside contracted scope or major upgrades
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Solventum ensures onboarding and offboarding documentation for Fluency Align is fully accessible and user-friendly across multiple formats. All materials are provided digitally via a secure, web-based portal, allowing users to download comprehensive guides in PDF format for offline use. These include step-by-step setup instructions, workflow diagrams, and troubleshooting guides.; Documentation is also embedded within the Fluency Align application interface (desktop and mobile), enabling clinicians and administrators to access help content directly during use. Interactive eLearning modules and short video tutorials complement written guides, catering to different learning styles and ensuring flexibility for busy clinical teams.; Role-based access ensures the right content reaches the right audience: clinicians receive quick-start guides and workflow tips, while administrators and IT teams access advanced configuration and offboarding instructions.; All resources are hosted on Solventum’s UK-based cloud infrastructure, meeting NHS DSPT, GDPR, and ISO27001 standards for security and compliance. This guarantees safe, reliable access for authorized users while maintaining strict data protection protocols.; Combined with live training and ongoing adoption support, this approach ensures onboarding and offboarding documentation is always available, easy to navigate, and tailored to user needs.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Fluency Align offers both mobile and desktop options tailored to clinician workflows. The mobile app (iOS, Android coming Q3 2025) enables clinicians to record patient conversations on the move, select appointments, and receive notifications when notes are ready—ideal for ward rounds and community visits. The desktop version, integrated with Fluency Direct, supports advanced features like voice commands for EHR navigation, evidence mapping, and editing capabilities. It also works with the Solventum Ambient Device for multi-speaker clarity in complex environments. Mobile prioritizes flexibility and fast onboarding, while desktop emphasizes full integration, workflow automation, and high-fidelity audio capture.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Fluency Align provides API capabilities for integration with EHR systems and workflow automation. Users can set up the service through the API by configuring HL7 ADT and SIU feeds for patient schedules and context, and by enabling FHIR-based endpoints for note delivery. This allows automated population of generated notes into designated sections of the EHR without manual copy-paste. Users can make changes through the API by updating scheduling feeds, modifying integration parameters, and managing document routing preferences. The API supports secure authentication via SSO and Active Directory, ensuring compliance with NHS standards.; Limitations: API functionality is primarily focused on interoperability and workflow automation rather than full system configuration. Users cannot create or delete core application components, alter AI models, or bypass governance controls through the API. Advanced features such as provider preference settings (note structure, formatting) must be configured within the application interface, not via API. Integration depth depends on EHR vendor capabilities—some proprietary APIs (e.g., Epic Ambient Module) allow richer functionality, while others may restrict automated section mapping. Additionally, API use requires adherence to Solventum’s security protocols, including TLS 1.2 encryption and UK-hosted cloud compliance.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: What can be customized:; Clinicians can personalize note structure, formatting, and level of detail (e.g., problem-oriented vs narrative, bulleted lists, numbered sections). They can also set provider preferences for tone, conciseness, and inclusion of direct quotes. Specialty-specific templates and workflows can be tailored to meet departmental standards.; How users can customize:; Customization is performed through the Fluency Align application interface (desktop or mobile). Providers can adjust settings within the app to define section-level preferences, formatting styles, and verbosity. Templates can be configured during implementation and updated later through administrative tools. Clinicians can also review and edit AI-generated notes before finalization, ensuring alignment with their preferred style.; Who can customize:; Individual clinicians can set personal preferences for their notes. Administrative users or project teams can configure organization-wide defaults, specialty templates, and compliance-driven structures. Solventum’s implementation team supports initial setup and provides training for local administrators to manage ongoing customization.; This flexibility ensures Fluency Align fits seamlessly into diverse clinical workflows while maintaining compliance and improving efficiency.

Scaling

• Independence of resources: Solventum guarantees consistent performance through its cloud-based, multi-tenant architecture hosted on UK data centers. The platform is designed for elastic scalability, meaning resources automatically adjust to demand without impacting individual users. Each customer operates within a logically isolated tenant, ensuring workloads are segregated and performance remains stable even during peak usage. Advanced load balancing and auto-scaling mechanisms distribute processing efficiently across servers, while proactive monitoring by Solventum’s operations team prevents bottlenecks. This approach ensures clinicians experience real-time responsiveness for audio capture, note generation, and EHR integration, regardless of concurrent usage by other organizations.

Analytics

• Service usage metrics: Yes
• Metrics types: Fluency Align provides detailed service usage metrics to help organizations monitor adoption and optimize workflows. Metrics include active user counts, session frequency, and audio minutes captured. It tracks ambient session volumes, generated notes, and specialty-level utilization trends. Advanced analytics measure edit distance between AI-generated drafts and final signed notes, offering insight into accuracy and clinician engagement. Additional reporting covers turnaround times (TAT) from audio capture to note availability and AI confidence scores for documentation quality. These metrics are accessible via secure dashboards and can be exported for governance, compliance, and performance reviews, enabling Trusts to identify training needs.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users export their data from Fluency Align through secure, cloud-based workflows integrated with their EHR. Audio captured via the iOS mobile app or Solventum Ambient Device is processed in real time, generating a structured clinical note. Once reviewed and finalized, clinicians can copy/paste the note into the EHR or use native API integrations (e.g., Epic SDE, HL7/FHIR) for automated delivery. Notes are stored as CDA documents and FHIR objects, supporting interoperability and downstream coding. Providers can also download transcripts and generated notes from the Align desktop or web interface for local storage or reporting.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Plain text
• Data import formats: Other
• Other data import formats: Not required for Fluency Align

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Solventum guarantees high availability through its cloud-based Fluency platform, designed for resilience and scalability. Our solutions—Fluency Direct, Fluency Align, and Fluency Flex—are delivered via a fully managed SaaS model hosted in UK-based data centers, ensuring compliance with NHS Digital, GDPR, and ISO27001 standards. The platform is architected for 24/7/365 operation, supporting clinicians across multiple specialties without downtime. Automated updates, multi-tenant architecture, and proactive monitoring safeguard performance and minimize disruption.; Service Level Agreements (SLAs): Solventum commits to 99.9% uptime, excluding scheduled maintenance. Severity-based response times are embedded in our support model:; ; Critical Impact: Response within 30 minutes; resolution within 4 hours.; High Impact: Response within 1 hour; resolution within 8 hours.; ; Support is available through a 24/7 toll-free line, client-only portal, and dedicated Adoption Services team for the life of the contract.; Refunds and Remedies: If availability falls below agreed thresholds, Solventum applies service credits proportionate to the downtime, as defined in the contract. These credits offset future invoices, ensuring financial accountability and transparency.
• Approach to resilience: Fluency Align is engineered for resilience, ensuring uninterrupted performance and secure clinical documentation workflows. The solution is delivered as a fully managed SaaS platform hosted in the London region, leveraging a multi-tenant architecture with automated failover and elastic scalability to handle peak workloads without degradation. This cloud-native design provides high availability and disaster recovery capabilities, supported by redundant infrastructure and proactive monitoring.; Data security underpins resilience: all data in transit and at rest is encrypted using TLS 1.2+ and AES-256, with logical tenant separation and robust firewall protections. Compliance with NHS Digital DTAC, ISO27001, and GDPR standards ensures operational integrity. In the event of connectivity loss, Fluency Align stores audio locally and automatically retries uploads, alerting users with clear notifications for manual intervention if required.; Continuous monitoring and automated updates maintain system health and deliver enhancements without downtime. Our cloud hosting adds geographic redundancy and disaster recovery protocols, minimizing risk of service disruption. Combined with Solventum’s 24/7 support and severity-based SLAs, these measures guarantee a resilient, secure, and scalable service that clinicians can rely on for real-time ambient documentation across diverse care settings.
• Outage reporting: Fluency Align provides proactive outage reporting through multiple channels to ensure transparency and rapid communication. The service is hosted in the London region and monitored continuously for performance and availability. When an outage or service degradation occurs, Solventum initiates alerts via email notifications to designated client contacts, detailing the nature of the issue, impact, and estimated resolution time. These alerts follow severity-based SLAs, ensuring critical issues receive immediate attention.; In addition, Solventum offers a client-only support portal, where customers can log in to view real-time system status, submit tickets, and track resolution progress. While there is no public dashboard for general access, the portal acts as a centralized reporting hub for clients. For enterprise customers requiring integration with internal monitoring tools, Solventum provides an API option that can deliver status updates and incident data directly into the organization’s IT service management systems.; All notifications and updates are logged for audit purposes, and clients can opt for scheduled reports summarizing uptime and incident history. Combined with 24/7 support and automated retry mechanisms for failed audio uploads, these measures ensure that any outage is communicated promptly and transparently.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Solventum enforces strict access controls across management interfaces and support channels. Access is restricted using role-based access control (RBAC), ensuring only authorized personnel can perform administrative tasks. Authentication is managed through Single Sign-On (SSO) or Active Directory integration, with multi-factor authentication (MFA) applied where required. Verified client contacts are the only users permitted to raise tickets or view case details via the secure support portal. All actions are logged for audit purposes, and permissions undergo regular reviews. Administrative changes follow documented approval workflows within our secure development lifecycle (SDLC), tracked through JIRA, ensuring compliance with ISO27001 and NHS DTAC standards.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials (Plus)
• Information security policies and processes: Solventum adheres to a comprehensive information security framework aligned with NHS Digital DTAC, GDPR, HIPAA, ISO27001, and SOC 2 Plus standards. Our policies cover data protection, encryption, vulnerability management, access control, and incident response. All data in transit and at rest is encrypted using TLS 1.2+ and AES-256, with logical tenant separation and robust firewall protections. Regular penetration testing and vulnerability assessments are conducted by CREST-approved third parties, and results are reviewed at board level. ; Reporting Structure: Oversight is provided by the Chief Information Security Officer (CISO) and Clinical Safety Officer, supported by compliance and risk management teams. These roles ensure adherence to regulatory requirements and internal standards. ; Policy Enforcement: Compliance is maintained through mandatory staff training, secure development lifecycle practices, and automated monitoring tools. Change control processes documented in our SDLC require approvals via JIRA and include rollback plans. Incident management follows a severity-based escalation model, with 24/7 monitoring and rapid response protocols. Governance includes periodic reviews, internal audits, and customer-facing assurance reports under NDA. ; This structured approach ensures robust security, transparency, and continuous improvement throughout the contract lifecycle.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Solventum uses a structured configuration and change management process aligned with ISO27001 and NHS Digital DTAC standards. All service components are tracked throughout their lifecycle using a centralized configuration management database (CMDB) integrated with JIRA for change control. Each change request includes detailed documentation, approval workflows, and rollback plans. Changes undergo formal impact assessments, including security risk analysis, to evaluate potential vulnerabilities before implementation. Penetration testing and regression checks validate security posture post-change. Governance is enforced through mandatory reviews by the Information Security Officer and periodic audits, ensuring compliance and traceability across all environments.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Solventum’s vulnerability management process is proactive and aligned with ISO27001, NHS DTAC, and SOC 2 Plus standards. Potential threats are assessed through continuous monitoring, automated vulnerability scans, and regular penetration testing by CREST-approved third parties. Threat intelligence is sourced from NHS Cyber Alerts, NIST, vendor advisories, and security bulletins. When vulnerabilities are identified, patches are prioritized by severity and deployed rapidly—critical issues within 14 days, often sooner for high-risk items. All changes follow documented SDLC protocols, including security impact analysis and rollback plans, ensuring resilience and compliance throughout the lifecycle.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Solventum employs robust protective monitoring processes to safeguard its services. Potential compromises are identified through continuous monitoring, automated intrusion detection systems (IDS/IPS), and vulnerability scans across all environments. Alerts are generated for anomalies such as unauthorized access attempts or unusual data flows. When a potential compromise is detected, incidents are escalated immediately to the Information Security Officer and handled under our severity-based response model: Critical incidents receive a response within 30 minutes and resolution within 4 hours. Investigations include root-cause analysis, containment, and remediation, followed by customer notifications and audit reporting to ensure transparency and compliance.
• Incident management type: Supplier-defined controls
• Incident management approach: Solventum follows a structured incident management process aligned with NHS DTAC and ISO27001 standards. We maintain pre-defined workflows for common events such as outages and security incidents, with severity-based escalation (Critical: response within 30 minutes; resolution within 4 hours). Users report incidents via a 24/7 toll-free support line, client-only portal, or email. The portal enables ticket creation, tracking, and escalation. After resolution, we provide detailed incident reports outlining root cause, corrective actions, and preventive measures, delivered through the portal or email and logged for audit purposes. Governance includes periodic reviews and continuous improvement to ensure transparency and compliance.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Solventum offers a limited-time free trial of Fluency Align, providing full access to ambient voice technology features, including real-time audio capture, AI-generated clinical notes, and EHR integration. Support and training are included. Advanced analytics, customization, and premium add-ons are excluded. Trial duration: 30 days.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 2.5%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 12%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Wednesday 7 August 2024
• What the ISO/IEC 27001 doesn’t cover: Solventum HIS (Health information Systems) is fully covered in the UK by ISO27001.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI
• ISO 9001 accreditation date: Monday 13 January 2025
• What the ISO 9001 doesn’t cover: All functions in scope.
• Quality management systems (QMS): Yes
• CSA STAR certification: Yes
• CSA STAR accreditation date: Tuesday 25 November 2025
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: All parts covered.
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 17a8c65c-2c59-478a-900e-a94910b58818
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 662b0be8-be3b-468f-b4d1-f2b121b15245
• Other security certifications: Yes
• Any other security certifications:
  • NHS DSPT (Standards met) - ODS Code: V3KCI
  • NHS DTAC & DCB0129 accredited
  • ICO Registration (Number: ZA926711)

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mcole3@solventum.com. Tell them what format you need. It will help if you say what assistive technology you use.