WAVENET LIMITED

GreenLake IT Consumption Services

HPE GreenLake is an edge to cloud platform delivering a unified cloud experience with pay per use infrastructure. It simplifies hybrid IT, enhances visibility and control, and accelerates transformation by unifying data, strengthening security, and enabling scalable, AI ready operations across on premises, colocation, and cloud environments.

Features

• Unified platform delivering centralised visibility across hybrid IT environments.
• Real time usage insights enabling effective cost and resource optimisation.
• Pay per use consumption model providing financial flexibility and scalability.
• Agile infrastructure enabling rapid scaling to match workload demands.
• Simplified operations with AI driven insights and automation.
• Unified management across compute, storage, network and private cloud.
• Edge to cloud delivery providing consistent cloud experience everywhere.
• Comprehensive storage services supporting backup and data protection.
• Secure architecture supporting data governance across hybrid environments.
• AI ready platform accelerating analytics and workload modernisation.

Benefits

• Reduces capital expense by shifting to flexible pay-per-use consumption.
• Accelerate provisioning with agile, scalable infrastructure on demand.
• Improve operational efficiency with unified hybrid estate management.
• Enhance visibility with real time usage insights and analytics.
• Lower TCO through usage based optimisation and reduced over provisioning.
• Strengthen security with unified data governance across environments.
• Reduce downtime with resilient, enterprise grade hybrid cloud architecture.
• Accelerate innovation with AI driven insights and automation.
• Support continuous improvement via intelligent observability and optimisation.
• Increase agility by scaling resources seamlessly across edge to cloud.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@wavenet.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

429258679182837

Contact

Paddy Sheridan-Ruddy
07714737991
publicsector@wavenet.co.uk

About your service

• Service categories:

  IaaS

  IaaS Compute

  Virtualised x86

  • General purpose

Service scope

• Service constraints: HPE GreenLake services operate within defined resource quotas and API rate limits to ensure platform stability and consistent performance. Capacity scaling and configuration changes follow established change‑control processes and may not occur instantly. Some services require specific prerequisites or minimum infrastructure configurations before deployment. Metering software must be installed to enable accurate usage tracking and billing. Service availability, features, and performance vary by GreenLake offering and deployed configuration, influenced by workspace architecture, quotas and operational boundaries
• System requirements:
  • HPE provided servers, storage, and networking infrastructure required
  • Stable internet connection for activation and remote support.
  • DNS, NTP, and HTTPS connectivity must be enabled.
  • Required firewall ports enabled for cloud communication.
  • HPE account and workspace setup required.
• Cloud deployment model: Private cloud

User support

• Email or online ticketing support: Yes
• Support response times: 24x7x365
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Under GreenLake Management Services, the monitoring coverage window is 24 x 7.; ; Incident management service levels are defined by response time and target resolution time within the agreed service coverage window for incidents and as defined in the Statement of Work.; ; Problem, change and configuration management is conducted during standard working days, unless different office hours are agreed between HPE and Customer also defined in the Statement of Work
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: As part of the 'go live' process for any new service a comprehensive service transition plan is followed. This includes defining the required user training in conjunction with the customer, the creation of a Service Handbook containing relevant information on the services being provided and a communication document with details on how to engage the Service Management team and also escalation contacts.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: HPE do not deal with customer data other than data held to provision the service. At the end of the contract, options are available for you to continue with the solution as a service extension, including migrating to a new technology as a Service or we can include options which allows you to buy the equipment on your site thus avoiding data migration, or HPE would offer to work with you to develop a migration plan
• End-of-contract process: As part of our standard contract we agree to produce a service exit plan. This plan will contain the agreed actions on the end of contract process. Whether actions are included in the contract or at additional costs will be discussed as part of the plan creation., Using the service, Web browser interface, Yes, Using the web interface, Log calls, download firmware and patches, look at support forums and advisories, Web interface accessibility standard, WCAG 2.1 A, Web interface accessibility testing
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Using the web interface: HPE GreenLake cloud is a secure, cloud-based platform that allows you to view and control your hybrid cloud estate. The platform unifies and simplifies IT operations by providing an intuitive, self-service home page where you can run cloud services and provision and manage infrastructure.; Using HPE GreenLake cloud, you can do the following:; Administrators can:; Create and manage workspaces, and invite users to join a workspace.; Manage user access to services and resources by creating and setting up user roles and assigning permissions to them.; Users can:; Explore, deploy, and manage services from the service catalog.; Configure, deploy, and manage the devices in their workspace.
• Web interface accessibility standard: WCAG 2.2 A
• Web interface accessibility testing: Not known
• API: No
• Command line interface: No

Scaling

• Independence of resources: HPE's GreenLake solution use HPE's Flexible Capacity consumption service which provides an element of on-site buffer capacity which varies according to your organisation's requirements, which is only chargeable if you use it and for the period of time it is used, enabling you to scale up and down as the business demand requires. This is automatic and immediately available to you, so you are able to scale up in minutes, not months.
• Usage notifications: Yes
• Usage reporting: Other
• Other usage reporting: All notifications are visible on the portal, Analytics, Infrastructure or application metrics,
• Optimising consumption: No
• Automatic scaling: No

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: HPE

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: Never
• Protecting data at rest:
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Backup and recovery

• What’s backed up: HPE GreenLake Backup Solution
• Backup controls: The HPE GreenLake Backup solution delivers on-premises backup capacity. Your invoice is calculated at the front end enabling you to simplify your backup requirements and easily enable chargeback or show back to the business.; ; The monthly charge includes everything you require to achieve your backup requirements, including hardware, software and support services, through a monthly charge based on what you actually consume.; ; Third Party Backup software is pre-integrated on the latest HPE technology – with our metering technology and management services to run it for you. Additionally, when available capacity runs low, additional capacity is automatically provisioned ahead of demand
• Datacentre setup:
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
  • Single datacentre with multiple copies
  • Single datacentre
• Scheduling backups: Users contact the support team to schedule backups
• Backup recovery: Users contact the support team
• Backup and recovery: Yes
• RPO/RTO: No

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: HPE GreenLake solutions are designed to provide extremely high up-time with supporting architecture to allow for planned maintenance without the need to take systems offline.
• Approach to resilience: The HPE GreenLake solutions are on-premises solutions designed to reside in your own data centre(s) and are therefore dependent upon the resilience provided by you. HPE can deliver solutions that include a range of industry-leading proactive deliverables which can enable you to avoid unplanned downtime by as much as 88%, and we deploy capacity ahead of demand which again avoids unplanned downtime due to capacity increase.
• Outage reporting: The HPE GreenLake solutions include proactive support and monitoring where tickets are automatically created for service issues and passed to the relevant support team for investigation and subsequent resolution.; ; We also provide regular on-site meetings that include outage reports and reviews, that include fault resolutions and call trends. We also deliver proactive advice on how these issues can be avoided

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: The HPE GreenLake solutions include monitoring and operations and solution support including reactive and proactive services which are delivered by staff with suitable security clearance as you require
• Access restriction testing frequency: At least once a year
• Management access authentication: Other
• Description of management access authentication: This is an on-premise hosting solution. Many factors such as security, data centre efficiency etc., are dependent on customer choice and environment.
• Devices users manage the service through: Dedicated device over multiple services or networks

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Through the establishment of a comprehensive security framework, Daisy shall demonstrate a commitment to protect all assets that support the delivery of business objectives and address all legal, regulatory and contractual obligations. The following ISO27001 Group clause & objectives are referenced within this document: Clause 5, & Control objectives: A6, A9, A11, A13.2, and A14 Data Protection Policy Site Security Policy CCTV Policy

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The HPE GreenLake solutions are on-premises solutions designed to reside within your own data centre(s) and therefore a mutually acceptable change management process is essential. The design of the solution enables the majority of work to be undertaken without the need for downtime.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The HPE GreenLake solutions are on-premises solutions which reside within your own data centre(s) and are therefore dependent upon whatever your own vulnerability management processes are. With regard to patching HPE supplied equipment, HPE GreenLake solutions include proactive deliverables to avoid unplanned downtime, for example, firmware and patch management and implementation on HPE supported equipment.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: The HPE GreenLake solutions are on-premises solutions which reside within your own data centre(s)
• Incident management type: Undisclosed
• Incident management approach: The HPE GreenLake solution include monitoring and operations and solution support including reactive and proactive services. HPE's incident management processes are based on ITIL industry best practice. As well as automated alerts being generated through monitoring, users can create incident tickers via phone, email or a web portal.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: This is an on-premise hosting solution. Many factors such as security, data centre efficiency etc., are dependent on customer choice and environment.

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount

• Provide your minimum discount applicable to your baseline prices: 1.5%

Formula for calculating price of your services

• Formula for calculating price of your services:

  Which of the core deployment models you intend to offer

  • Public Cloud
  • Private Cloud

  Public Cloud - Formula for calculating price of your services

  ---

  Total Cost

  The Total Cost for a buyer's call off requirement in a Public Cloud Deployment

  =

  Baseline Pricing

  Baseline pricing can be found on the Microsoft Azure calculator

  Baseline Pricing - Web link

  https://azure.microsoft.com/en-gb/pricing/

  -

  Minimum Discounting

  1.5%

  +

  Onboarding Activity

  Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process

  +

  Additional sources of cost

  Additional sources of cost from the supplied baseline pricing may include Wavenet supplied elements such as: support, managed services, and bespoke requirements

  -

  Additional sources of cost reduction

  Some services may offer discounts and cost reductions based on sector, or for agreeing to a multi-year contract.

  ---

  Private Cloud - Formula for calculating price of your services

  ---

  Total Cost

  The Total Cost for a buyer's call off requirement in a Private Cloud Deployment

  =

  Baseline Pricing

  Baseline pricing for our Private cloud deployments can be found in our G-Cloud service offerings.

  -

  Minimum Discounting

  1.5%

  +

  Onboarding Activity

  Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process

  +

  Additional sources of cost

  Additional sources of cost that may affects deployments include fluctuations in vendor pricing or exchange rates. ; Other factors include situations where expectations for level of utilisation, capacity or storage have been specified, and these have then been exceeded by the customer.

  -

  Additional sources of cost reduction

  Some services may offer discounts and cost reductions based on sector, or for agreeing to a multi-year contract.

  ---

• Total Cost: The Total Cost for a buyer's call off requirement in a Public Cloud Deployment
• Baseline Pricing: Baseline pricing can be found on the Microsoft Azure calculator
• Baseline Pricing - Web link: https://azure.microsoft.com/en-gb/pricing/
• Minimum Discounting: 1.5%
• Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
• Additional sources of cost: Additional sources of cost from the supplied baseline pricing may include Wavenet supplied elements such as: support, managed services, and bespoke requirements
• Additional sources of cost reduction: Some services may offer discounts and cost reductions based on sector, or for agreeing to a multi-year contract.
• Total Cost: The Total Cost for a buyer's call off requirement in a Private Cloud Deployment
• Baseline Pricing: Baseline pricing for our Private cloud deployments can be found in our G-Cloud service offerings.
• Minimum Discounting: 1.5%
• Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
• Additional sources of cost: Additional sources of cost that may affects deployments include fluctuations in vendor pricing or exchange rates. ; Other factors include situations where expectations for level of utilisation, capacity or storage have been specified, and these have then been exceeded by the customer.
• Additional sources of cost reduction: Some services may offer discounts and cost reductions based on sector, or for agreeing to a multi-year contract.

Mandatory certifications

• Mandatory certifications:

  Are you are bidding to offer IaaS and/or PaaS as a reseller or are you in sole control of the infrastructure

  Reseller

  Cloud service suppliers you intend to resell with evidence

  Organisation 1

  Organisation name

  Microsoft

  Website address/upload for organisation

  Upload

  Upload

  Provided

  Organisation 2

  Organisation name

  Hewlett Packard Enterprise

  Website address/upload for organisation

  Website address

  Website address

  https://partnerconnect.hpe.com/partner/wavenet-gb121801474

  Organisation 3

  Organisation name

  Asanti Datacentres Ltd

  Website address/upload for organisation

  Website address

  Website address

  https://asanti.com/partners/

  ISO 9001 certification

  Provided

  ISO 27001 certification

  Provided

  ISO 20000-1 certification

  Provided

  Are you reliant on the Cloud Service Provider for some accreditations

  Yes

Cyber Essentials

• Do you have a Cyber Essentials Plus certificate?: Yes
• Cyber Essentials Plus certificate Number: 6cc5c85d-03f1-446c-9e9d-7338dfb9f0ce

Non-mandatory Standards and certifications

• ISO 28000:2022 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@wavenet.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.